Kroger

harry schultz

2024-04

I don't like using the self checkout and I came there did my shopping and no registers open so I had to leave everything and go to another store it really irritates me that there are nobody working the registers

Richard Demato

2023-11

The Kroger Store in Washington, at 64660 Van Dyke, is full of staff ALL trying to do their best and support and exceed your needs. All of the managers on the floor offer their smiles and sincere interest to assist, guide, and help your experience. The Pharmacy is also extremely organized, friendly, and only wants to provide the very best service, and THEY ALL DO, across all departments. This store has excellent leadership and moral and will welcome and please you, RD

Jenna L

2023-12

If I could give a 0 I would. Called to let them know items I paid for were missing in the bag. I also supported cashier and keeping jobs over self scan. No apology, no solution to the problem and was hung up on. Like other reviews, I will be going to 26 mile. Business foundation is around customer service. I would start there. Seems other reviews are similar.

Leslie Strika

2024-02

Filthy restrooms and when I waited at customer service for about 15 minutes an older women who asked what I need was abrupt and rude,like I was putting her out. Perhaps this store needs to give their employees etiquette lessons.

Carolee Anderson

2024-04

Products and produce looked good. Staff friendly and helpful.

Shaye olszewski

2018-05

Shop here often, pretty typical experience in terms of Krogers. Staff is typically nice.

eric turner

2023-06

We love this Kroger store because of the Pharmacy. They are the BEST because there care about their customers. We are on a fill up with our medicine so when it gets low, they fill it up. Plus, when the medicine is filled, they text their customers for pick up. Too bad there is no fee for delivering the medicine to the customers home or mail it to customers' home. I know that is Kroger's headquarters rules, but they should change that rule. KEEP UP THE GREAT WORK KROGERS BECAUSE YOU ARE NUMBER ONE TO US.

Christina C

2023-05

Tried this Kroger again, will NEVER be backHaving to self scan/check out $230 worth of groceries is ridiculous....at 7 pm! The self scan machines also have so many hang ups and delays it makes for an already inconvenient and irritating process even worse. No staff. Crabby staff helping at self scan. Horrible way to run a grocery store. It's ashame staffing is such an issue places but coming up with some system to help those with a cart full of groceries would be nice!

jforce games

2023-11

Easy place to shop and that’s why I come here. The staff is the worst. Always chit chatting, never friendly and always in their phone

Chris Sokana

2024-04

Friendly staff nice clean store

anthony Belcher

2023-06

I’m an avid shopper of this store and it’s gone from bad to worse. Produce is absolutely appalling, customer service zero and limited supplies.Shame on Kroger for selling last year’s Michigan apples in April on sale for .99 one week and 1.99 the next. We live in Michigan!!! Perhaps you always screwed us

Meg W

2023-05

I hate self checkout whenever possible I avoid it. I feel like something always goes wrong I always have to ask for help with something and I usually get a disgruntled employee who acts like I am such a nuisance. But today while shopping at Kroger I was lucky enough to be helped by Jeremy. Jeremy was not only pleasant but worked quickly, efficiently, and patiently he went out of his way to teach me what I was doing wrong so that I did not make the same mistake in the future. Thank you Jeremy for your help. People like you make a difference in how somebody's day goes.

Judy Adamski

2023-05

Worst’s Kroger in the area. When in again deli closed @ 3:30 told me to buy pre cut.Store smells. . Left my cart walked out went to 26 mile (out of my ) to a clean and well run store. I will never walk in this store again.

Hannah

2022-05

Just gonna say it Linda on self checkout was a mega B**** to all customers. Didn't check my ID, just cleared me for my alcohol, and I'm to young to just guess my age. Was barley Willing to walk over to anyone to help them.Normal this Kroger is pretty good but Linda's gotta go.

Jennifer DeBlauwe

2023-05

Absolutely the WORST Kroger in the county. Deli is NEVER open, stock is always low and they usually have one cashier ringing up groceries while two people do nothing at customer service. I suggest shopping anywhere but here.

Jimmy Yousif

2021-05

I visited Kroger a few days ago to buy some food, I'm on a pretty strict diet so I don't like to go to fast food restaurants for food Kroger seems to have everything for a healthy lifestyle. A few things I noticed: 1. There was a very friendly atmosphere (no dirty looks) 2. They were rearranging there aisles to make more room for product very sensible working in retail I understand this and acknowledge that times like that can be frustrating for the staff, I did not notice any frustration. 3. I was simply looking for bacon pieces for my salad I asked a women for help and what you would expect is for someone to say "yea just head to the dressings" THAT IS NOT WHAT HAPPENED, Instead this wonderful women took the time to walk me over and help me locate it, that's world class customer service at its finest, its like when you walk in to an expensive clothing store and they offer you a bottle of Avion while you make your purchase, its unexpected but very pleasant 4. I spilled some juice from the shrimp I was purchasing on the counter at the self checkout, lots of cashiers or anyone watching the self checkouts would have should some frustration in front of customers making them feel bad, he did not do that he kindly helped me scan my item and even immediately wiped the register for me, said don't worry these things happen all the time. I was very impressed all around and would definitely always pick Kroger. keep up the great work.

Keith Hoffman

2023-05

The cashiers are always friendly and fast. Don is awesome and Kayla is a great problem solver. Keep up the great work Kroger Staff!

Kara Dixon

2019-05

I don't usually complain about my service but the baggers I had were terrible. They single bag really heavy stuff together and double-bagged light stuff the bags were either really heavy or super light. When I went to take them out of the car they don't all over the place because they ripped and it was pouring outside and muddy. also when I was shopping I went to buy a lot of fresh vegetables for the week and they had a very light selection.

Ashy Slashy

2019-05

I have been going to this location for many years and their customer service has always been the best around. Both in the store and in the pharmacy. The pharmacy staff is always so understanding and compassionate. I have a very severe chronic condition that causes a great amount of pain and I usually feel judged when walking into a pharmacy because of my age, but they are always so polite and talk to me like a human being.About a week ago, my car battery died in their parking lot and I needed a jump. Not only did this nice young man offer to use his car to jump mine, but he stayed with me outside until my car was started, which did take way longer than I expected. He was very patient and very polite the entire time. I wish I got his name so he could get the praise for his above and beyond customer service. This staff is by far my best experience in a Kroger store.

D P

2023-05

10/14/22 10:30amI asked the short stocky deli girl what time the deli counter opens she replied "It doesn't. Everything you need is there" she points to the bare pre-sliced lunch meat area. I said "so if I need something behind this counter (pointing to ham that I needed) I can't get it?" she replied " NOPE there are only 2 of us" What POOR POOR service!!!!! BYE Kroger in Washington twp YOU SUCK!!!!!!!

Brendan Gutenschwager

2019-05

Really like this Kroger and the deals they were offering on items I wanted, has a nice clean, well-kept sales floor and staff ready to assist when needed. Did some health assessment machine there too, which was pretty cool. Grateful for my experience with this store!

Krystal Henry

2019-05

I don’t shop at this Kroger because it always feel dirty to me. I never felt compelled to write a review until today when I needed to use the bathroom here. It was nasty!!! There’s toilet paper all over the floor, one of the hand soap dispensers is broken and laying on the counter, there’s no toilet paper in the majority of the stalls, and there’s no paper towel in the dispenser. Not to mention the numerous signs all over the place, including the door to the bathroom and inside every stall saying they’re hiring. Like we can’t tell they need help. If you’re that desperate for help and the store is that nasty maybe corporate needs to figure out what the problem is.

James Muniz

2017-05

Rude team members who dislike to help customers. The only time staff is on their A game is when you see Kroger leadership visiting the store in their suits and ties. Always issues at their self checkout robots. Their bakery is good and the deli people work their butts off. I hope this place closes once the super Kroger opens. Most grocery items are over priced and their meat quality stinks. I'd rather drive an extra 10 minutes to Meijer

Rayna Thompson

2017-05

This is my go-to local grocery store.They were renovated some years back, and although the store is prettier, it is a little lacking on extras. Meaning: everything is a Kroger brand not necessarily popular national brands. So although you can find at least one of anything you may be looking for, it may not be your preferred brand nor ingredients, so you'll have to shop somewhere else also.For several years they didn't even carry tofu anymore! I guess the corporate big wigs figured people living this far outside the city don't eat anything that fancy. Eventually, they must have gotten enough requests because it's there now, along with a smallish selection of organic and gourmet foods.The produce is sometimes from Michigan, which I appreciate. I also buy ground bison here and Towne Club pop, which is great!The staff are wonderful, very friendly, some have been here for years, and know us by name. They work hard too, and even try to accommodate any special requests, if corporate lets them.I'd rather shop here than elsewhere; I only wish I could get everything I need. Maybe if they moved into a larger location, because they sure do try hard now to carry a little bit of everything. I'd just like to see a healthier selection sometimes. It's as if no one at corporate bothers to see if the shelf choices are the best ones available. That's not the local staff's fault though, and they do take suggestions and special orders.When you come, try to shop here at off times because they are definitely the most popular grocery store in the area and there can be lines sometimes, even when every cashier is working as fast as they can. Come to think of it, it's much, much better than other grocery stores though, so I guess Kroger staff has spoiled me!

shelley S

2022-05

I went to get groceries & flowers on Tues 8th didn't have alot of what I wanted & the lady helped me out made it work .. went back wed 9th the same lady was there got more flowers so nice & helpful , this was around 3 or 4 pm . She helped me so much & I told her thank you for doing that .. It was a very good experience I love Kroger flowers 🌹🌹

howard m Burgers

2019-05

The store is always busy. Small as Kroger stores go. Not the greatest place to shop. Not unpleasant either. Prices are higher than necessary. Staff are fairly friendly. Unlike the Richmond store where staff are outright misserable.

Colleen Campbell

2019-05

I love this Kroger. Always friendly and fast lines. The selection is a tad smaller than some larger stores but I kind of like that. Makes it easier. Also they still have the natural section separate which I personally prefer, makes it easier to find all the stuff I like.

Johnny Wyskiel

2022-05

Employees are always very nice and helpful, but I feel like the store is understaffed. No shopping carts available and had to wait to get help at checkout.

Olivia Warren

2019-05

The only nice employee I've encountered is Chris one of the managers. Very helpful and polite. Everyone else has an attitude. The woman Connie (who watches over self checkout) is very rude, for no apparent reason at all. She needed to check my ID and gave me so much attitude for no reason and then she thought she heard me say something (when I didnt lol) and she said "ummm what was that?!" Settle down girl. No reason to get all upset.

Kelly Amalfitano

2018-05

I can find almost everything I need for my weekly grocery shopping here. I’m usually in and out in under 30 minutes including my trip to the deli for lunch meat. There are a few items that I shop elsewhere for like my apples that I buy down the street from Verellen Orchards, some meat from the Smoke House, and Sams Club where I buy all of our bulk goods. The pharmacist here is great and all the staff is very nice and helpful. There prices are reasonable and it’s not an overwhelming visit.