3.7 (808)
1865 Baldwin St, Jenison, MI 49428
(616) 457-5026
mcdonalds.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Steph K
2024-02
This McDonald's used to play the best music. It was rock and pop form the 60s to 90s. We would love to dine in and have Google listen to the songs and look up the year they were from. We had a great time... I don't know what happened.. maybe new managers.. now they play awful country music. It's physically painful. Food and service quality hasn't changed and is still acceptable.
Taylor Herber
2024-01
Ordered the new happy meal big Mac meal and ended up getting the nugget meal instead. Kinda hope I get a refundAlso, due to the lunch rush I tried to find parking but some dingus in his green bmw parked in 3 spots. I see this car regularly, I hope he gets a ticket for parking stupidlyParking: Some loser in a green bmw taking up 3 spots
Easton Hunt
2023-12
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Darrin Ackerman
2024-03
Says dining room open but they wouldn’t let us all eat in dining room at 9pm said it was closed even though it says it’s open on the door until 11pm
Emilio Rivera
2020-05
Honestly sometimes I just order to see how good the presentation is. Pretty solid buns and not drop kicked like usual. Also McDonalds Sprite is a fat mood and unmatched, dont @me. 10/10 and they had chill calm staff
Matt B
2022-05
Normally I wouldn't leave a review for McDonald's, it's fast food and reliable. You know what your getting.Sometimes though, there are things that are so egregious that they have to be shared.The french fry container was only about 40% full and I thought all the fries had spilled out into the bag. But to my surprise, not a single fry got loose. They just gave me a mostly empty thing of fries.Probably a fluke, as everything else was on par, but c'mon... This is ridiculous.
Lauren Tromp
2024-01
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jackson
2023-09
I recently had the pleasure of visiting the McDonald's here, and I must say, the outstanding service I received from an employee named Diego truly made my experience memorable.From the moment I walked in, Diego's warm and welcoming demeanor caught my attention. He greeted me with a genuine smile and took the time to explain the menu options in a friendly and patient manner. His knowledge of the menu was impressive, and he offered insightful recommendations based on my preferences.Diego's attentiveness extended beyond just taking my order. He ensured that my food was prepared according to my specifications and checked back to make sure everything was to my satisfaction. His dedication to providing top-notch service was evident as he diligently kept the dining area clean and organized, promptly attending to any requests from other customers as well.What truly stood out was Diego's commitment to going the extra mile. Noticing that I had a toddler with me, he thoughtfully brought over a high chair without me having to ask. Throughout my visit, he engaged with my child, making us feel like valued guests rather than just another order number.Diego's exceptional service skills didn't stop there. He proactively refilled my drink and offered extra napkins without me having to request them. His friendly demeanor created a welcoming atmosphere that elevated my dining experience to a level I hadn't expected from a fast-food restaurant.In an age where genuine customer service can be hard to come by, Diego's dedication to his role is truly commendable. His enthusiasm, attention to detail, and willingness to exceed customer expectations are qualities that make him an asset to this McDonald's location.If you find yourself at this location, I highly recommend seeking out Diego for an exceptional dining experience. His exceptional service turned an ordinary visit to McDonald's into a delightful and memorable one. Kudos to Diego for his outstanding contributions to making customers feel valued and cared for.Vegetarian options: stuff with no meat, many there isDietary restrictions: if u fat, dont comeParking: many parking spotsKid-friendliness: if u kid, happy mealWheelchair accessibility: i think if you open both doors you can enter, maybe
Daniel Ryktarsyk
2023-10
Every time I walk into McDonald's, I hope to relive the times of old. Good burger, hot fries, and an ice-cold refreshing Coke.Now, I need to order at a kiosk, wait for 10 minutes for my food. Only to be completely disappointed... Once again, a smashed burger that was obviously thrown together, half empty container of cold french fries, and an ice-cold coke that is almost flat.Well, maybe next time... or not.Parking: It is difficult to park during rush hour as parking spots are blocked by drive-through.Kid-friendliness: Used to be kid friendly... not so much anymore.Wheelchair accessibility: Multiple tables for wheelchair use.
Holly Raglin
2023-10
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blair waldorf
2023-08
Only one employee had acknowledged the 5 minutes I had been waiting at their empty front counter. it should be noted this was not a busy time. two of the employees kept looking at me and talking to eachother but completely ignoring my attempts to get their attention. They were rude when they finally did come give me my food, one word responses with a snarky tone. as someone who has worked in fast food for years, this is not a great attitude to have in the work environment. it doesn’t work for anyone.
Linda Meana
2023-05
Food & beverages were hot & fresh. Service was excellent, except every time we get a breakfast sandwich or a burger, it looks like someone threw the ingredients from across the room trying to hit the bun. I've yet to receive any sandwich, which looks like the pictures, neatly stacked or not smashed. We'll continue to use McDonald's for good quick take away service and dream of the day everything is neatly put together. TY for the great service and consistently good tasting food & drinks.
Jessica Anderson
2022-05
Friendly staff in drive thru, seemed to be short on certain bills for change-got all ones back. Tried the new pull apart donuts and they were warm soft tasty
Scott Goss
2023-12
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Michael A. Spielmaker (SPIEL)
2023-05
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Kathleen Shaffer
2023-06
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Robert Page
2023-05
Food was nice and hot. But curbside mobile order takes way longer than drive through. Kind of defeats the purpose. Ordered ahead with curbside since the drive thru tends to wrap around and be busy (wasn’t busy today… so drive through would’ve been faster).
Beth Kaashoek
2019-05
poor. I've had enough times where things were missing or done incorrectly. I ordered a southwest grilled chicken salad via Mobil order without tortilla strips. the box was right and there were no tortilla strips...also no chicken strips. really??
Mike Rampanelli
2024-04
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Mindy Smith
2023-05
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Josiah Dykstra
2023-05
Although people complain about the common mixing up orders or not getting what you ordered it's a good restaurant for a quick meal. People if you choose to eat at this place and then complain about your order or a slight mixup then don't eat there. People are working for you to give you food. I get you paid for it but you don't have to make the people's day bad or worse. So people before posting please think of the people who are serving you.
Kaitlyn Smyth-Mayfield
2023-05
The staff this evening was outstanding. Cars were lined up around the building, my order was long, and I don't speak very loudly. Everyone was courteous, everything was accurate, and the food was all hot and fresh. Great experience.Kid-friendliness: My kids were yelling in the background the whole time I was ordering and they somehow managed to get it all.
Kristina Kronemeyer
2024-03
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Jacob Hungerlini
2023-05
Always missing part of an order and/or getting stuff I did not order mixed in to the bag. Also cancelling a pickup order on me without refund or correspondence. Laziness. Don’t know the last time an order was correct. Horrible food quality, even for McDonald’s. This is without a doubt the worst McDonald’s I have ever seen. Don’t know how much clearer I can explain.
Amberly Marckini
2022-05
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Keri Throneberry
2022-05
Thanks to all the hard work and dedication to the staff at this location!!! I wanted an ice cream cone and it was almost 10pm. I was happy when I ordered online that this store still had ice cream!!! We ordered and headed over. The place was hopping to say the least. We got in line and waited. They have 2 lanes and is a good thing too. It took a minute, but not long. The staff were very friendly. It is nice to see a place that is successful in this time!
Michael
2023-10
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Danielle Petek
2023-08
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Chad Richards
2023-07
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Hayden Goman
2023-08
This specific McDonald’s is already low quality only reason I stopped at this one and not one of the better ones is because it was on the way.I went inside and it took nearly ten minutes to be acknowledged apart from rude glares like I was interrupting their time and when I finally did receive help all I got was snarky and rude attitude from the two females and when I finally got my food after god knows how long it somehow managed to not reach my already low low expectations I got the completely wrong food and when I said something they accused me of lying and refused to make the food I had ordered or give me a refund if I could give 0 stars I would never coming back to this location
| Monday | 6 AM-11 PM |
|---|---|
| Tuesday | 6 AM-11 PM |
| Wednesday | 6 AM-11 PM |
| Thursday | 6 AM-11 PM |
| Friday | 6 AM-11 PM |
| Saturday | 6 AM-11 PM |
| Sunday | 6 AM-11 PM |
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