Culligan

Leisha Kelley

2024-04

Our family has been with Culligan since I believe 2004!! Our driver Sean is the absolute greatest. He is so kind, full of sunshine and happiness. We feel like he is a part of our family. We hate it when he isn’t delivering. He is a great gentleman, very caring he does his job wonderfully. We are lucky to have him!!

Andrea Lun

2024-04

We just moved & have been getting sales pitches all week long for different projects. It was such a pleasant experience to have Steve come do our water analysis. He came in with treats for my dogs which was a huge selling point for them & we were convinced on the system and his honest selling technique. We appreciated the genuine experience. Thanks Steve!

Bryan Pitsch

2024-01

Great team with honest and fair service. The consult I received for a new softening system was comprehensive and clear. No hard selling, I did not feel pressured to make a decision on the spot. The best part is our new reverse osmosis system! Great tasting water and no more floaters! Thanks Culligan😀

J Mae W

2024-01

Steve was great to work with. The communication and customer service that I received from him for our company's RO system was top notch and timely. I would definitely recommend this company to anyone looking to increase the quality of their water!

SHANE DAVIS

2024-02

The water is very good. Staff is super friendly. Couldn’t be more happy with them. I’ll been using them for a little over 1 month now and wouldn’t stop using their service. It’s such an amazing product.

Lori Sova

2023-12

Steve is fabulous! Loved the no pressure, personal and informative presentation. He talked us through the entire process in person and also answered the many questions I had after our visit. He made sure the unit would fit in our crawl space and that we had the unit that would take care of our hard water issues. He kept in contact with us through the entire process. Best investment ever for our new house!

Denise Nivison

2024-03

I am not sure who delivered my water this month but I am so thankful they took the time to look around the corner in the hall to see the empties. I had forgot the move them out the night before and I had thought I missed the delivery. I rounded the corner to find them all replaced with new and stacked perfectly. Really appreciate the extra effort and time. To whomever that was, Thank you.

Brett Bardel

2023-12

Culligan did an excellent job at both installing and customer service. Steve was incredibly friendly and knowledgeable, and you could tell he truly cared about his profession and helping the water get treated properly!

Cory Sutherby

2023-11

I wanted to take this time to let West Michigan know how pleased I was with the customer service of Rodney at Grand Rapids Culligan located on 3 Mile Rd. His entire phone reception team and installers are all top notch! I have been receiving the best quality installment service, and Rodney's ability to work with people to solve a potential problem before it develops really impressed me!

Justin Bradley

2024-01

Great company, Service and product! Love my soft water! Awesome work on the mobile home install. Thank you

Patricia Cunningham

2024-04

Steve was great. Honest. The team was quick and efficient. So happy with water and testing. Thank you!

Kelli Larsen

2024-02

Mark was very thorough with getting us the best water for all areas of our home. Very happy to have clean water to drink.

Mike Geo

2024-03

Whole experience was easy and very manageable. Mark from Culligan did a great job explaining everything and getting it setup. Culligan is very easy to work with.

Kris Riera

2024-01

Simple- Great products and great service. Mark was knowledgeable and informative. Highly recommend if you want great water and service!

Aimee Veenstra

2023-08

Steve tested our water and was very informative! He provided helpful suggestions without being “pushy” towards a sale. He went above and beyond to answer any questions and provide excellent customer service! Scott installed our unit. He was on time, informative and professional. We have had a great experience with Culligan!

Jessy b

2024-04

Steve was great and very knowledgeable able. We are satisfied with his service.

Aaron Andrews

2023-07

I've been a client for two years and have had great service. Most recently I had a water test done by Steve and he was a pleasure to work with. He took the time make sure everything was done right. He even had treats for my dog! Top Notch.

Desiree' Six

2023-05

I absolutely recommend 💯 best customer service team I have encountered!!! Communication is everything to me and they definitely nailed it!!!The team explains everything in detail. I was not sure about getting the system. After installation I was beyond amazed!!!I have well water and it was very smelly and after installation the smell went away... I lived in my home for 18 years without this and wish I would have done it so much sooner!!!I live in the country I Did not drink my water due to the farming around my home and I can say I feel safe drinking my water now for the first time!!!

Tamara Miller

2023-09

Steve walked me through the process of purchasing our new ro and softner system. He is very knowledgeable and answered all our questions. We love the taste of our well water now. I could hardly drink it before. Our shower water is so soft that I am using half the shampoo and conditioner that I was before. my hair doesn’t have the hard coarse feeling from hard water. I am even using less laundry detergent which is a huge savings. All in all I would recommend Kaat’s Culligan 100%. Totally worth the purchase!

Katelyn Nolen

2023-12

Mark was amazing with helping get the cleanest water! He was very knowledgeable and eager to help in any way! Thank you! Highly recommend!

Steve Pettit

2023-05

I just moved to the area and had used Culligan at my previous address with good customer service. The Culligan service here is a different experience entirely. It took weeks to get a return call and service. My credit card was given to pay for bottled water service. A bill was then emailed to me a month later, I was charged more than the quoted price for the bottled water and a late fee was tacked on. I’m researching other service options.

Dan Maly

2023-05

Very happy with the service today…I was in a hurry, needed ten refills (5 gallons each). The front office was cheerful and helpful.Out back, Kevin already had the water ready to load in my vehicle… and he took care of it and I was on my way. Thanks, all. I appreciate the service!

Danny Wolbrink

2023-08

Sales and Service reps were knowledgeable and friendly. System was installed and functions as informed it would. Love having the app on my phone with all the safety features and softener information. Thank you Culligan.

Traci Oliver

2023-12

Tavis was great. Very knowledgeable and arrived at the time he said he would!

Michael Minzey

2021-05

Seriously one of the best customer service experiences I've had in the last several years. They are very amenable to changes in schedule, the water is pristine, and the price is equitable. I ran out early and went to their office to swap out empty jugs for new ones. While I was waiting in the lobby the staff had already loaded up my car with fresh water. If you're in GR and care about your water, I highly recommend you get with this service. Happy for every penny spent.

Logan Brechting

2023-05

Twice in the last 2 weeks we've set up appointments for a 'Free at Home Water Test' and twice no call, no return email, and no one showed up.Funny because this place is 6 miles down the road from me.Oh well, guess I'll take my business elsewhere.

Andy Cummings

2023-10

Mark was very helpful and honest. The system works great and the installation went fine.

Hannah

2022-05

I’ve called these people 3-4 times to try and cancel my service because we no long live at the address. I am still getting a bill because “it’s in my contract”. I’m sorry that you guys were booked out almost 2 weeks to come and get the water softener before we moved but how do you expect me to get the softener out!?!? I DONT LIVE THERE ANYMORE! Should NOT be my responsibility and problem that the new home owners didn’t sign up with you guys and take care of things on their end. So frustrated. Jack was NO help on the phone either.

Brian

2019-05

Update: After this issue, Culligan billed me for a cancellation fee. I spoke to Rodney (GM) who did resolve that issue as he indicated that he would.I had a Culligan System installed. Had problems continuously. The salesman was very rude and I finally had the General Manager not send him out any longer. I spent two years with them trying to get the system to work properly with no avail. I was using 6-8 bags of salt per month. Continued to have odor and some yellow staining. They added units and increased my lease price. Still continued to have issues. They wanted to add even more equipment and then have me pay for extensive water testing. After about two years I gave up and called in other companies. I ended up putting in a Gordon Water Sevice system. The odor was gone immediately and it’s been over a month now and I haven’t had any issues. I have now only used 1 bag of salt this entire month.

joe sheets

2021-05

Used Culligan for salt delivery. Have no complaints about the actual Company. Good price and timely deliveries. However the salt they deliver is very poor quality. (get what you pay for) It appeared to be dirty and always left a thick film in the bottom of our tank. Accepted two deliveries and both did the same thing so we cancelled. Never had this issue with Mortin. Its unfortunate because they have a good price and it was convenient having it delivered.