Walgreens

Pamela Budzinski

2024-03

Giving 1 star because it doesn't give the option for zero stars. I wouldn't even give them zero stars, I would give them a negative 10 if I could!I ordered a photo to be printed. It was designed by a graphics app and I did set it to be the correct size. Got to the store and the print they handed me was cut off. I had taken a screenshot of the preview image from their website and it showed it correctly. I showed them the screenshot and they could see the difference. I asked if their machine was capable of correctly printing the image and I was told no, that there is something wrong with their machines. But.. this is NOT the first time this has happened! I've never complained before bc nothing important was cut off, but this time, no. This was an image I intended to give to my wife who is in the hospital! I'm taking my photo business elsewhere from now on.Photos clearly show how the loop of the letter L has been cut off. Customer service was also very poor.The first photo is a screenshot of the preview from their website, the second photo is of the actual print they handed to me. Clearly not as was pictured. I guess they need to fix their machine!!***Update***Went to Office Max and they were able to do what Walgreens could not. I got excellent customer service and an awesome print!I am a home based small business owner, and Walgreens has lost my business. I will be going to Office Max from now on.

Keaton Walker

2024-04

I am absolutely amazed. I got my wedding pictures back on Monday, ordered the pictures Tuesday (over 500), and THEY ARRIVED THRU MAIL ON WEDNESDAY. I will most definitely be utilizing you guys more often

Scott Rener

2024-01

They'll never have your medication in stock. I chose to drive an hour to Petoskey for a quality pharmacy. They turned me away and said there was a "National shortage". Apparently this "National shortage" was only reserved to the east side of Northern MI.

Carp lake farms Levering michigan

2024-02

This pharmacy is terrible do not use them how can I take 24 hrs to fill a prescription!!! What a joke I wish they would close this store

Aaron Straus

2023-10

Accidentally left my sunglasses here when I went to get my covid vaccine. Came back 1 week later to ask if they had a lost-and-found so I could get my glasses and one of the managers said they didn't have a lost-and-found. Then he gave me his number and said he would call me if they found my sunglasses. This was almost 3 years ago and I still haven't heard anything from that manager, hopefully he got fired because I'm 75% sure an employee just stole them.

Michael Barney

2022-05

I’ve noticed service becoming increasingly poor at this Walgreen’s pharmacy. It mostly seems to be a lack of communication, perhaps among the staff but mostly with the customers.Tonight was the last straw for my family. I waited in the drive-through behind two vehicles for 20 minutes. Not great but understandable I suppose. Times are tough.When I pulled up to the window it was 2 minutes before 7 (in the cluster of notices and papers on the window one of the schedules said that 7 was closing time. I waited for 15-20 minutes watching 4 different employees walking back and forth, working, eating, etc. I figured they must be busy with folks inside. I wondered if they realized I was there although a couple times I noticed a glance in my direction. (pretending they weren’t seeing me?)At this time I pushed the service button thinking maybe they thought someone else was helping me. No response. A couple more sideways glances at me. I tried catching someone’s eye by waving but no bites.After a total of 40 minutes waiting I gave up. I called the manager and explained. He apologized and said he would say something.I don’t usually leave reviews, let alone negative ones but I hope things improve there and maybe this will help. The least they could have done was say “sorry we are closed”. Like I said, this is not the first awful experience there and other reviews show the same. Meanwhile, we’ll be heading elsewhere.

Stephanie Daly

2023-05

The store/sales floor employees are great, but the pharmacy staff is awful. Every time I go in, I've witnessed them being rude to customers, eye rolling, laughing at or mocking customers. Prescriptions go missing, the online refill request rarley works and even my Dr's office has commented on the issues they've had with this pharmacy.

Deana Ditta

2022-05

The 5 stars are for the staff. Despite the phenomenal workload especially in the pharmacy department they find a way to remain calm and courteous.Walgreens pharmacy is tasked with being one of a few pharmacies with extended hours and regulations that make them the go-to pharmacy for complicated prescription access.Despite understaffing due to Covid-19 and the responsibility of balancing excessive amounts of critical medications for a large county they show up every day to face a line of urgently upset customers that many times is so long that hour long waits are normal.As the drive-thru line is always busy you will also see workers handling multiple calls and in store customers at the same time. Many days calls are so backed up that customers must drive in to consult staff in person. Just one wait in line will give perspective of the overwhelming task this pharmacy deals with daily. Many customers like myself rely on this pharmacy for well-being.THE SOLUTION FOR EXTENDED WAIT TIMES ON PRESCRIPTIONS IS TO CONTACT THE WALGREENS CORPORATE AND MAKE THEM AWARE THAT THIS COUNTY IS IN DESPERATE NEED OF ANOTHER BRANCH TO REMEDY THE PRESCRIPTION WORKLOAD OF THIS PHARMACY.The only other option is to be patient and understand that these workers go above and beyond to fulfil the massive amount of prescriptions that are backed up everyday.Be kind and patient with new staff so they have time to become the experienced staff we need instead of pressuring them to the point that turnover compounds an already stressed situation.Let the new staff figure out the computer program while kindly asking them to seek guidance from a seasoned staff member. Understand that there are customers that come first in this overburdened system as a lack of medication for them can be fatal.This pharmacy will go out of their way to help anyone if addressed in a respectful, kind manner.As customers we can do our part by using the app to preorder refills ahead of time!Anticipating our pharmacy needs and allowing MORE than adequate time for refills.The app will populate a pickup time but the user can modify that to give more time.Expect that you may still have to wait if you arrive at the pickup time & allow yourself some extra wait time.If you have extra wait time on a particular pickup such as shopping in town you need to do,Offer the extra time to them.It will be appreciated!We are all in this together and we have been since Walgreens offers Covid-19 vaccines as a community we can offer them patience!

Danielle Demaestri

2022-05

The worst experience I have ever had with a retail business, by far the worst pharmacy in Northern Michigan. I don't have enough time in my day to explain all the unbelievable problems I've had with Cheboygan Walgreens. Highly recommend everyone to use another pharmacy, like Modern RX!

charles beebe

2023-05

I pulled in at 1:19 and tried get my emergency room scripts filled. All the pharmacists decided to go on their 1:30 lunch early. I don’t mind waiting but the two pharmacy techs were looking at me and laughing while smoking cigs outside lol. How is this place still open?

Todd Anderson

2022-05

While waiting for a prescription November 24th at 12:15pm my 6 year old twins, myself and about a dozen other customers heard something we should never hear.His name is Stuart.He was yelling...berating someone behind the divider. Full on psycho rage...voice shaking. He yelled at them for a LONG TIME. Out emerged a very elderly couple. The gentleman through tears said "all I wanted was to know how long of a wait". I watched other customers moved to tears.Maybe Stuart needs to be reminded Walgreens is receiving massive amounts of taxpayer dollars to administer these vaccines.Stuart needs to be held accountable. This was elder abuse. My 6 year olds were very shaken. I'll be calling corporate.This review is based on one event and is out of character for this store. It will be removed once appropriate action has been taken.

Shawna Penfold

2022-05

I made an appointment for 6:40 and 6:50 for flu shots on October 27. I waited in line for 1/2 hour just to be told they don't give flu shots past 6pm (no weekend appt available).Very disappointing that a huge franchise can't customize their appointment system that will allow customers to make appointment beyond service time. 👎👎

Katy A

2022-05

Had to fill a medication while on vacation here today. Judi was so helpful even though it was crazy busy. She checked with Ray to make sure it was in stock and had it filled within 20 minutes. It was super busy but they were so helpful!

Retta Henley

2021-05

The pharmacist, Ray has been a bit judgy in the past. It was a Friday afternoon & a long-term ongoing rx and because the prescription had an error he wouldn't even give me enough of my NECESSARY medication to get me through until they could contact the Dr on Monday so I called corporate & then he made me pay out of pocket over $100 to get the script and I have medicaid that covers it all. I have since found out from the dr that they are supposed to give you a 3 day supply if something like that happens. Just saying....it was really unkind and unnecessary!

Jill Smith

2023-05

I don't have any nice words to say about this Horrible pharmacy. Never open when I need my meds. Staffing issues are almost always a direct result of a toxic workplace. I will definitely be taking my business elsewhere

Joe Poirier

2022-05

Horrible.absolutely horrible. Every month I go through the same thing. I wait on hold over an hour to speak to pharmacy. Other than that it's decent and I like the Walgreens ap. Somebody needs to pick up the phone more often and take calls. Or hire more people if understaffed.

Kathy Gregory

2020-05

Called to check to see if we could get our flu shots before we drove 20 miles. They said no appointments necessary, just come in during pharmacy hours. When we got there we were told they had been busy giving flu shots all day and were only giving them to 65 and over.

Amber Lail

2018-05

Pharmacy lost my prescription! I went in there and they were extremely busy due to Kmart Pharmacy here closing. I handed them to separate paper prescriptions and I remember specifically the tech asking for my date of birth to write it on them. I went back earlier that day to pick them up and I only got one of them back. So I figured that they just hadn't had time or didn't have them in so I waited a few days went back and asked about it and they said that they didn't have the prescription as in the paper copy or it on file. She told me I should go look in my vehicle and make sure I didn't forget it or leave it behind and I told her I was positive that I gave them both to her. This was on Saturday so I had to wait till Sunday to have my doctor's office call there and verify the prescription. I was told that's all they would have to do and everything would be fine. But now I have to wait for my doctor to rewrite a paper prescription who won't be back for a few more days. When I talked to my Dr office this morning they told me that the pharmacist said she doesn't make that kind of mistake and that they told me that didn't have one of my meds on hand and gave me back the paper RX ! THERE A WAS ABSOLUTLY NO MENTION OF THAT TO ME! So they're trying to go and make it sound like it was all my fault which I feel makes me look bad to my doctor's office and the tech that took my initial prescriptions and the one that I talk to about everything wasn't even there this morning for the doctor's office to talk to

Randel Blue

2022-05

I had a$15000 cancer medication that a specialist pharmacy shipped to Walgreens. After three visits to pick this medication up and being told it had not been delivered, I made calls to the supplier and FedEx I learned that it was lost inside the store.

Rebecca Newman

2023-05

During a very difficult time, Brooke showed me that good people and helpers are still around. She took the time to help me and gave a lot of empathy!

Maree Orr

2022-05

If I could leave no stars I woul leave negative stars!! Worst pharmacy I have ever dealt with and I am NOT young and I've lived in several states.... wouldn't recommend anyone here! Go to Walmart or family fare anywhere but Walgreens! I will be switching very soon!!

Kim Schulz

2017-05

I'm a sucker for a drug store browse. I like checking out the make-up and sales items and this store has a decent selection of interesting browse-y items. It's typically priced (a little on the spendy side but that's drugstores I think). But if you watch the sales you can often get supplements and makeup at a bargain.

Mizz Croft

2020-05

I always have a good experience there. I shop there constantly. I'm in love with the candy selections and their clearance items. They have a good selection of wines as well. The Staff are always great! 🖤

Jack Bosley

2021-05

Trying to get one's flu shot in that cluster mess is troubling...no assistance in the process...people trying to pick up meds and those wanting flu shots all clustered in one corner. We'll try elsewhere. Thanks but no thanks, Walgreens.

John Dykstra

2021-05

The pharmacy area is a disaster. Filling prescription is very time consuming and than you don’t get the right one or amount. Needs a big improvement.

Julie Seymour

2021-05

I am always impressed with the friendliness and helpfulness of the employees, from front checkout to the pharmacy. Shopping at this Walgreens is a positive experience.

Charles Walters

2023-10

Trying to get someone to talk to you on the phone in the pharmacy is like pulling hens teeth

Dan Fish4Life

2017-05

Friendly, fast and well stocked store means if I need a couple extra items I don't have to make another stop.

Chris Roberts

2022-05

The employees need to stay off of their cell phones. Especially the girl at the drive thru window.

Jereca Reber

2023-05

Good people getting better at filling prescriptions