Koopman Lumber and Hardware Uxbridge

Quality ABA Services

2024-04

I made a purchase, that I lost the receipt for and forgot when I bought it! Thankfully, Steve , at the power tools desk, was able and willing to find it in their system AND send me an email , of the original receipt. Thank you for your job professionality!

Jared Wheelock

2023-10

Always top notch customer service and support. It’s nice that they have knowledgeable staff so when you ask where something is they actually know. I purchase everything from them from my grill supplies to hardware and power equipment! When I have had issues like a $200 battery failure, they got it replaced for me.

Eric Schermerhorn

2023-08

Good Evening. I just wanted to leave a review and comment on the service I received today. I brought my pressure washer into the Uxbridge store today to hopefully be serviced as it was our biggest rig and we were in the middle of an expensive job. The nice woman at the repair desk (I feel awful not remembering her name) Said it would about 3 weeks to look at it there as they were backed up. She could see the disparity in my face as I was hoping for a miracle to get the rig back online asap. She was quick to thinking and asked if I would be willing to drive to the Grafton store. She called Curt and asked how long it would be to look at it. Curt said “bring it over now and we’ll take a look.” I got there and Curt helped me unload it and took all my info. He also had a big enough rig available to rent for the day to finish the job. We finished the job with time to spare and Curt was also able to fix my washer all in the same day! A+ to both employees for creative thinking, adaptability and customer service. I always love doing business with Koopman! Thank you again, Eric Schermerhorn Owner, Blackstone Valley Power Washing

Melanie Francis

2023-09

Went in last week with incorrectly tinted paint that we had purchased and the staff resolved our problem immediately with no additional charge to us at all. Their quick action and willingness to resolve the issue allowed us to keep to our project timeline. Could not recommend the Uxbridge Koopman's more (especially the paint staff)!

Jim Tornabene

2023-05

Great store all around. Good experience every time I go. Staff is super helpful and knowledgeable. Rental crew is top notch. All is well managed and coordinated at the highest level for the customer which is few and far between nowadays.

Scott Silverman

2023-06

I purchased the top of the line Honda lawnmower online. My local Home Depot was out of stock so I thought I would order it online and then drive an hour to get this at Koopmans as they had it in stock. I was familiar with Koopmans as this is where my contractor got all his lumber, supplies and Andersen windows for our house addition.Sadly the person (named Pru) that helped me when I picked up my lawnmower was not an appropriate person to be working with customers. She seemed to not really be interested. Because I was purchasing a Honda lawnmower, they were required to send in the registration directly. She gave me a copy of the completed registration but I did not check that everything was entered correctly. I assumed, my mistake, that the person was competent and could read my email and home address from the online order I submitted (which contained all of this information).I asked for assistance to load the lawn mower into my car. A gentleman came over and helped. Once the lawnmower was in the car he asked if I was explained the operation of the lawnmower. I said no. At which time Pru immediately walked away . The man thought a second and then walked me to a nearby (similar) lawnmower (as my lawnmower was already loaded in the car) and explained me the operation.Upon getting home, I saw that the information on the registration was ALL wrong. She botched the name of my street and my email was not readable. To top it off, the lawnmower was registered as Commercial. I am a homeowner and registering it as Commercial GREATLY reduces the length of time of my warranty.I called Honda Customer Support a few days later to correct this. It took three phone calls to get this all straight plus a fourth call to confirm everything was all correct. I had to end up emailing pictures of the lawnmower and my receipt. This whole ordeal had to be escalated to a “tier 2” representative because the people answering the phone could not simply correct these mistakes. I was told it would about 2 weeks for Honda to correct it all as Honda takes registration VERY seriously.I do not know if Pru is a family member, had a bad day or what but she should not be working with customers. On a scale from 1 to 5 her energy level and interest was a 1. Perhaps a job that does not interface with customers would be a better match. I do thank the gentleman (I do not know his name but I believe he worked in service) for taking the time and appreciating my business.I cannot recommend ordering online through the Koopman website. If anything, it was more trouble than it was worth. I so wish I was able to find the lawnmower at a big box store, bring it home, perform the simple steps to assemble it (assemble the grass bag, add oil, extend the handle) and send in the registration myself.

Tim Paul

2022-05

Wonderful visit. I needed a new grill and they had what I wanted, online. I was able to order it and pick it up at the store. This was my first business with them. The online order and pick up process was easy. The price was great. The people I interacted with were very friendly and helpful. I was so pleased with that interaction that I decide to stay and buy my spring flowers there too. I was afraid the prices would be much higher than the Orange Big Box ... But No! They were the same or better. And the selection was excellent. A great experience!

dawn M

2022-05

The staff is always so incredibly helpful and kind. They are have knowledge aplenty about all of their products and they always have someone who can answer a question about your super old no name Bath fan that stopped working or match the paint you have magic erased off your wall while removing sharpie marker your kid out there. Their plants are gorgeous and their prices are far less than Home Depot and they actually may last for years versus the box store plants that might not even make it into the ground.

Joseph Fitzgerald

2023-05

First time customer and last time customer all in one day. Placed an online order for a plastic Adirondack-style chair in white, which was supposedly in stock, according to their web page. I go to pick it up and see a dingy, scuffed white plastic chair with my order number outside the store, but the chair is totally different then the one I ordered. It's made by a different company and wasn't nearly as nice as the one I ordered. I go inside and speak to the disinterested guy behind the service desk. He tells me they were out of stock on the chair that I actually ordered. I felt like asking him if that were the case, why did you pull a fast one and try to sell me an altogether different chair that was obviously bottom of the barrel? Kept my mouth shut instead and simply asked that my credit card be refunded. A day later I notice that my card was charged, but no refund. Call the store and was told it was refunded that morning. Obviously it wasn't a priority that it be refunded immediately. Today, I ordered the exact same chair I wanted from Aubuchon's in Franklin. It was ready for pickup that same afternoon and was actually a few bucks cheaper. Won't be going back to Koopmans in Uxbridge any time soon. The whole vibe of the place is pretty depressing. Most of the employees there looked bored and miserable and hardly interested in helping customers. Big and impressive in terms of merchandise, but customer service is sorely lacking.

Jessica Chapman

2023-05

Despite being a small store they almost always have what I need, saving me a trip to a bigger store that frequently doesn't. Employees are friendly, available and helpful.

colin gordon

2019-05

Great store, good people with the knowledge to help. Staff are always pleasant and willing to assist. Find the prices are most always less expensive than the bigger hardware stores. The quality is definitely found with the product lines carried here. Buy local !!!!

Allison Perry

2021-05

I went to a Home Depot and an Ace before coming to this Koopman's looking for tank to bowl bolts. The other stores mansplained toilets, but the gentleman at this Koopman's offered his diy advice and treated me with respect. The staff here is personable and the store has a large selection of supplies.

Chris Pupka

2019-05

I love going here. The people are always friendly and eager to help. Whether it is gardening, grilling, or equipment rental it is the first place I go. I'm having a deck built this summer and will not go to the big box stores for my number. I know I'll get the right materials from Koopman.

Sara E. Derian

2021-05

Unbelievable customer service! These guys know what they're talking about! There is always a knowledgeable employee to help you with any questions you might have... but they don't just POINT you to an aisle... they actually TAKE YOU THERE... and take the time to help you find what you are looking for! Like I said, "Unbelievable customer service!"

Karen McQuade

2021-05

I love Koopmans , but they are not set up for Corona. Today I got flowers in back then had to go up front where they did not have people spaced out. It’s crazy to get flowers in back trudge through store and go to front register where lines and people were too closeI think they can do better

W M

2022-05

My favorite hardware store by far. They seem to always have what I need and the staff here is always kind and helpful. The prices are also very competitive with the bigger chain stores.

John Hod

2021-05

A very nice gentleman helped me pick out the right product for a small DIY job I'm working on, and took the time to thoroughly explain the proper use of this product, even though store was already past closing time! I appreciate this kind of attention, and that is why i recommend this store!

Felicia H

2019-05

Chris Staruk went above and beyond to help my fiancé and I pick out a grill. His customer service is impeccable, something you don't see these days. He is very knowledgeable and personable as well. We hope to do business with Chris again at Koopman

Brandon Caraballo

2021-05

Great place for building material. They usually have everything I need to get a job done. Their power tools and air tools are expensive when compared to Home depot or Lowes though.

Greta Telo

2023-05

This place is amazing and friendly employees. So glad it's so close to my new house. Love it, they have everything.

Kris f

2022-05

Koopmans is always a good stop people are very friendly and very attentive when getting my materials this is my helper when in the van she prefers to be topless such a motivator to hurry and get the job done

Kate Bourgoin

2019-05

All I can say is WOW! Koopman’s in Uxbridge has the best service hands down. We had a slight hiccup with the purchase of our Big Green Egg and they went above and beyond to make it right. Even more than right, they made the experience amazing. Kevin was quick to do everything they could to satisfy me and stand by the product they sell. They have more than earned my business in the future and I encourage everyone to shop here!!!!

Ariel López

2022-05

They have the best customer service! I'd rather pay a little more and be treated like a human, than go to a big box store.

Matthew Prendergast

2023-05

They have it all, lumber, rental equipment, home goods, power products, repair services, on and on. Also plenty of great folks to help you find what you are looking for.

Scott Belanger

2023-05

Pretty nice garden center! Had everything we were looking for. And the staff is very helpful!!! Definitely be going back for more.

Ian Shaw

2021-05

Went there to find some wood stain for a project I was working on, an employee was very helpful and took the time to explain the different stains they had and what would be my best buy. All in all, I had a good experience there.

Joe Morse

2023-05

Great place great people top notch assistance from any employee at the store to find any of the top notch products at reasonable prices I'm a daily shopper

Hadley Eichler

2020-05

giving credit were credit is due, rented a backhoe from the Uxbridge store for 2 days before memorial day weekend and a big weekend for them, everyone i delt with via phone calls from Bill, to Kevin the manager who went above and beyond, to make things happen especially for a delivery, to chris who picked up the machine , just wanted too say luckey too have such great and caring employees very impressed, good job guys! ty again.

Charles Sutton

2019-05

An excellent hardware and lumber store. From the household handyman to the professional carpenter or other craftsman, there are good tools, hardware, and supplies. Open six days a week, 7 to 7; closed on Sundays.

Paul Hutchinson

2022-05

Always a great experience here, helpful employees, great product selection and fair prices