4.3 (77)
14933 Shady Grove Rd Suite J, Rockville, MD 20850
(301) 738-2419
store.petvalu.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gabriel Baxter
2018-05
My girlfriend and I had so much fun at this pet value! Unlike any other pet value experience we have ever had. All because of Stephanie the manager she made us feel so welcome. Eli came in with us. He is a frenchie puppy and Stephanie loved all over him and gave him treats and so much attention. We told steph about how Eli had been attacked earlier that same day by another dog in the community and she just gave him even more love and attention. She was so friendly! She told us about her sweet little Boston. She even took the time to show us things for Eli that were on sale like a rain coat which we were looking for (we ended up getting it) she was so helpful when I found out the store didn’t have the raw food we get for our little guy she offered to order it for us and made sure we knew she would get it soon.Thank you so much Stephanie!
Erin
2020-05
Hands down best employees in the store. I love professionalism, but I love genuine people more. They don't carry my cat's food flavor anymore but that doesn't stop me from coming back for the overall genuinely kind and helpful people, I wouldn't shop anywhere else. Hope you get your brick wall fixed soon!!!
L Hennion
2018-05
Good selection of pet items, especially all-natural items.I've never visited in the morning so cant say if they opened on time or not.People working there are very friendly, however, they are a bit weird. (one lady told me she tasted the dog food I was buying and she liked it) LOLprices are a little high
Evan Turzanski
2018-05
Great service with fairly reasonable prices. We bought two toothbrush sets for our pets. They didn't enjoy thier cleaning but the products we bout did exactly what they were supposed to do. I recommend buying the double sided toothbrush for cats and dogs.
S. Williams
2021-05
On a recent visit to the store, employees show a lack of customer service and desire to provide assistance. The entire time I was in the store, the two young employees sat at the checkout counter on their cells. When I inquired about a product normally found in the store, the employee acted as if I was disturbing him, and actually never provided a comprehensive response. If you care about your brand and quality of the store, please correct this type of behavior.
Samantha Riess
2020-05
the employees go above and beyond! i had searched for baked birthday treats for my pup who just turned 13 but every store was sold out, or on backorder. the register had been closed out for the day, but the very kind employee came back with cookies for my pup out of the kindness of his heart (and wished my marley bear a very happy birthday)! many thanks to pet valu and to the employee with a good heart 🤗
Jia
2020-05
What a great find! We got a whole bag full of cat and dog toys and treats for less than 15 bucks. Some of the toys were only $1. Can't wait to come back here soon!
Old Bean Kenobi
2019-05
Great pet store, everyone is super friendly and gives my Princess Leia so much attention and treats. I honestly did not realize this was a corporate store, the atmosphere is so great!
janet pearlman
2018-05
The manager, Stephanie, is a joy. She loves every pet that walks in the door. For that reason alone, we shop exclusively.
David Hoffman
2019-05
Always friendly service and a good selection of top quality products. They also support some good pet causes and rescues.
Samantha Moore
2018-05
Arrived at 920 to pick up some dog food before work. Hours on the door and online say they open at 9, but no one was there and no one answered the phone. Disappointing.
Carol Nicotera-Ward
2021-05
Pet-valu offers a wide range of pet food products, treats, and toys. Seems to be a step above the regular pet food chains.
Sinan Bolel
2021-05
They have the best deals here and it feels like I'm buying from my neighbors.
Jeff Faust
2021-05
They have everything for my pup. The employees are the best.
John Lytle
2020-05
I love the atmosphere and the friendly staff make me want to come back time and again
Hussain Mohammed
2019-05
They were great. Warm welcome, free cookies and cool cats.
Gretel Jorge
2021-05
I Love this place!, very good price And confortable to wash the dogs!,
A Johnson
2019-05
Super helpful and a large selection of cat toys, trees, and treats.
T Land
2020-05
Great products, great frequent buyers program, knowledgeable friendly staff
Robert Sherwood
2020-05
Went in with my daughter & grandson, store clerk was extremely helpful.
Fergy Turf
2018-05
They can't be bothered to be open on time, guess they don't need my business.
J Roberts
2020-05
Lilli is so awesome. Thank you for the help
Edward Jackson
2020-05
Have sum things others dont have that you may see on line.
Brenda Montague
2019-05
Pricey. Love their clearance toys.
Jimmy Rodriguez
2021-05
Employees are very caring for the animals
Marquia James
2018-05
NEVER OPENS ON TIME!! It’s sooo annoying.
Pierre Smith
2020-05
Convenient, but you pay for that convenience.
Angela
2020-05
So sad this location is closing.
T “T Rocks” Rocks
2019-05
Good cost
Simon Chapman
2018-05
Very helpful staff.
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