Giant Pharmacy

ck andrew

2024-04

This pharmacy has made ridiculous mistakes with my prescriptions and refills four times in the past couple of years, and I've had enough.One example: they thought I didn't have insurance, when I do, and decided that I wouldn't want my expensive (and very necessary!!) prescription, and so didn't bother to fill it. They didn't even call to ask me!Most recently, a pharmacist fought with me LOUDLY in front of other customers over why I couldn't have my "narcotic" prescription (it's NOT a narcotic), so I left in tears and without my needed medication that I had been waiting for them to get back in stock for months.I've had enough. I took my business elsewhere, and what a world of difference! I will NEVER use this Giant as my pharmacy again. Does someone have to die as a result of incompetence before this pharmacy is run professionally?

Cassandra Jones

2024-04

Clean store. I was in and out no lines. Nice employees

Joe Score

2023-05

The head pharmacist Joan I believe is her name doesn’t have the right to tell me to my face that she doesn’t feel comfortable giving me MY medication that MY DOCTOR AND I agreed on for my condition. I Tried to pick up my medication and she told me she personally doesn’t like this type of medication and she wouldn’t give it to me even though It was ready to go so Thank you a lot for not letting me sleep for almost 3days. It was he11. So I talked to my doctor and we switched it to a different pharmacy and they were so nice and I had no problems getting it. I can finally get a good nights rest. Who has the audacity to refuse someone medication because they personally don’t like it? Get out of my business

HELEN KIRK

2023-05

After my annual physical my doctor re-wrote all my heart meds. Though I've had problems with this pharmacy before, since it is a preferred pharmacy by my insurance I went again. 1) I waited 3 hours for them to fill the Rx's but figured they were busy. 2) When the Rx's were filled I figured I better check before I leave and found 1 very important med was not filled. I asked why and was told insurance did not authorize it. I asked what I should do and they said 'nothing, go home'. At home I called my insurance and they said the Rx is in their formulary and there is no reason why they'd not authorize it. They have for years in the past.In other words, this pharmacy decided on their own to not fill that life-saving med. They should be investigated. I have asked the insurance company to reconsider keeping them as a preferred pharmacy. In the meantime I am checking into the legalities of holding Giant responsible should I have a stroke or worse.

Brian McDavid

2023-05

I have had nothing but problems filling my prescription at this pharmacy. They are never able to fill my prescription when I need it. Every time I request a refill, I drive out to the pharmacy and they tell me that they don’t have it in stock. If that is the case, they should let me know when I request it. Last time they told me that they put me on auto-refill and told me to use the app so I can see the status on the refill. So I did, and here I am yet again leaving the parking lot without the medication I need. This makes 4 times in a row.

Margaret Jenkins

2023-05

The last time I went to Giant Pharmacy at Lusby, MD, I was totally ignored. I thought perhaps the 3 staff members were all working with this one customer before me, so I waited. When this other customer left, the 3 employees there ignored me even though they saw me in line for at least 15 min. Not one said "I will be with you." They are very unprofessional. I will take my business somewhere else.

R L

2022-05

In my experience it is typical that when people need/use the pharmacy, it’s not because they feel “well”. With that being said, it is poor practice to have someone who is on the front line of customer care that is rude and disrespectful. A little kindness goes a long way, especially during these times.

Capt'n Tyed

2023-05

Dont even bother. They cant even fill prescriptions for people they have been filling them for years due to supply chain warehouse issues. Tech at this store, Joshua said when asked, so If you need insulin and Giant cant get it from the warehouses you just die?, he said yes.

Bianca

2023-05

I hate this place the head pharmacist Joan has refused my medication based on her own personal feeling according to her own words this woman and pharmacy is a nightmare if you can switch immediately my meds are never on time and I’m always treated badly I will NEVER GO BACK JOAN NEEDS TO BE FIRED NOWwhat me and my doctor decide IS NOT HER BUSSINES and they are never polite no smiles no thank you nothing switch if you can

Cat Y

2023-05

Always really helpful I just wish they would let you know if your prescription was going to be delayed or needed to be ordered.

Heather

2022-05

Love this store. Prices are reasonable. My points can actually go toward my gas tank. Everyone there is super nice!

David Didra

2023-05

This is by far the worst pharmacy in calvert county. Not once have i received a prescription on time without an issue. Horrible!

sarah rucker

2023-05

Consistently out of my medication. Will no longer use this pharmacy

Tom Sherman

2022-05

Girl answer phone needs some meds to learn how to talk to people , rude

Strawberry Lion

2019-05

I love place but the cashiers are always rude.

Colby

2022-05

waited 35 minutes on hold 😐

Norman Rea

2018-05

Clean and big.