Staples

Flood Creek Farm

2024-05

I had some posters and a banner printed. Shanna was extremely helpful and polite. When the job was being processed, she called and discussed some issues with the appearance of my posters, allowing me to make some quick fixes, and still get my order on time. Great communication and customer service. Thank you Shanna.

Babii S

2024-05

I got a beautiful postal board printed at staples. It looks exactly likes the proof. The reason why I didn't leave 5 five stars is because 1. I didn't get a confirmation saying my poster was ready until a day after it was supposed to be ready. I called the store and they said it was ready, but the system never updated until a day or two later. 2. It doesnt fit the frame, but that could be the frames fault. 3. All the workers in the store was extremely nice, but checkout was extremely slow.

M Friess

2024-05

Did my wedding invitations here and they were perfect. Also, doing Amazon returns here was so easy and quick. The employee that helped me was very friendly and helpful

William Costello

2023-12

2 times in a row now, I've been here and dealt with the not very polite staff and waited in unnecessary lines.In November, they printed my project wrong, then tried to blame me when it was clearly their equipment leaving marks on the copies. Also, the copy center lady seemed to really hate her job, either that or she is just a rude person.I drive all the way to Office Depot in Prince Frederick now, and it's way better!

M.N. A.

2023-10

Worst experience with an Amazon return. Stood waiting at counter in excess of 10 minutes to be helped, when employee finally arrived she very unfriendly, borderline rude, did not seem to know at all what she was doing, insisted she had to unwrap my item, would not listen to anything I was trying to say despite my having done numerous Amazon returns over the years, she didn't even want to give me the standard printout confirming receipt of my return! I will never go to this store for assistance on anything ever again. If Amazon cancels their returns contract with UPS leaving Staples as my only option, I will not renew my Prime membership.

Matt Dooley

2023-12

We lost our cat and used the Print Center in California, MD to print some fliers. So thoughtful of them to go the extra mile the way they did today.

Angela

2023-05

This is one of the worst Staples I’ve ever been to. The employees are really lazy and when I needed help looking for a printer ink, the 2 employees that were working were outside taking a smoke break. There was a line at the checkout and no one would come to the front to help the poor guy who was the only one working hard… and on top of that all the price tags were unmatched and once I realized on the receipt that they charged me for the wrong items, I had to go back to complain. Seriously where is the manager?

skylar clark

2023-05

This place was horrible. Went to get a front and back copper of the card and couldn’t get it. The lady that worked at the photos was rude and no help at all. She made it a copy knowing It wouldn’t come out right and made me pay for it anyway. She was rude from the start not interested in helping us at all and when we asked her for help she said “for what?”. Are you serious? Who ever she is she shouldn’t work in customer service. Im now going to Office Depot where they told me I can have what I want no problem. Staples is a waste of time!

Jason Paulos

2023-05

I called and visited trying to get help loading a labeler price gun I purchased there. My co worker didn't save the manual, and could find no info online for this particular model. When I visited the store they said yeah. You called and rolled their eyes, had a short tone and attitude. I understood that they were saying nobody knew how and couldn't help me. Really they wouldn't help me couldn't be bother to spend 2 mins to look at it and humor me. Really they were just rude. I try not to slam places as there are helpful staff at the store, but the ladies at the shipping counter do a bit of oversharing personal info.

margo orear

2023-05

Disappointed that Staples in California Maryland doesn’t even call the applicants that took time to interview that they did not receive the job and a quick debrief. When an applicant calls to talk to the hiring manager, they are hung up on. Staples do better! An organization's HR team can create advocates out of any applicant—even the rejected ones—by ensuring each candidate has a positive experience. This is especially important for candidates just starting out in the workforce. Saying “thanks, but no thanks” is better than being hung up on or no reply at all. Staples treat applicants better!!!! If you want their time for an interview, at least be courteous and give them a quick debrief on your time.

Teresa Wise

2024-04

99% of the employees need to be retrained in customer service.

Maryanna Lanham

2020-05

I would give a minus if I could. I had a job that was 25 copies of one item. I did put it in late and explained my dilemma in a courteous friendly manner and did not receive any help. I have had issues in the past that needed same day and the staff was kind enough to look at the job to see if they can accommodate me especially since no one else was in the store. The employee took the time to stop several times when I tried to do it myself instead of just looking to see if she can help me. I'm guessing that if I acted like a child and made a scene I would have been helped. Good behavior is no longer rewarded at this store

L. Symone

2022-05

Tyler, a sales and tech associate has helped me setup my home office from choosing the best laptop (HP) to printer (EPSON) during a stressful pandemic (Covid-19) year. He’s very knowledgeable with every product in the store. Highly suggest you ask for him. Thanks!!

Iliana McNutt

2022-05

This store is so dirty. It looks like it has not been vacuumed for a while. Some of the employees are wearing hats and hoodies that do not have the store logo, so it is challenging to know if they are workers or not. It also smelled like food—an unprofessional environment.

Michel Metyas

2020-05

Nasty store and staff! Going to file a corporate complaint against them.They claim to fix iphone screens and replace batteries so I gave them mine for a battery replacement. Few hours following the repair, its home button stopped working and apparently they forced the screen in so it stayed under pressure for few hours then shattered. When I went back to them they said I already signed a waiver stating their irresponsibility for anything that happens after giving the phone back. What’s even worth is that the “new” battery they installed does not hold a charge and the phone dies in less than half a day on very light usage! I regret going to staples for a repair and actually completely stopped going into one of their stores after seeing how highly unreliable they are.I wish there was a 0 star rating - no idea what I am giving them the 1 star for

Frances Cox

2018-05

Called for information. The person that answered spoke so quickly that I couldn't understand a thing she said until the last five words, "How may I help you?" I think it was because she needed to take a breath. Why do people speak so quickly? If it's not necessary to let the customer hear you, then why say it at all?

victoria nelson

2014-05

Never buy from StaplesI purchased a computer in 2012,and has been in for repairs 3 times!My computer is still broke,and despite numerous attempts, Easytech is NOT easy.Staples does not honor warrantiesVery Dishonest Business

Kyle

2019-05

Thomas was very professional, kind, knowledgeable, and overall great worker. I highly recommend him to anyone that needs their cellphone screen replaced.

jesse crews

2019-05

Chris was very helpful and explained everything to me about the screen replacement in my phone. She did a great job. Thank you

Abigail Tucker

2019-05

Amazing customer service! I wish I could remember the team member that helped repair my phone screen but they were very knowledgeable and helpful!! :)

Janice Johnson

2019-05

Always help me and I always get what I came in for and usually find that thing I needed that I forgot I needed. This location, which is my hometown store, and I shop here a lot, gives consistently great service!

Robert Aldridge

2019-05

This Staples has a very talented tech crew. I had several computer problems and they persisted until the problems were resolved.

james Masterson

2019-05

Received excellent Computer Problem resolution by Computer Technical Support. Garret was very professional and personable.

CDMSJD JSJ

2020-05

Great service by a young lady named Sadie. Good prices. Quick checkout. A+

Michael Dyson

2019-05

No help on the floor only saw the cashier. I walked around looking for labels for about 10 minutes before I found them along the wall. No overhead sign giving me a hint where to look.

Timmy Parker

2019-05

My experience at Staples this morning was very good, St the cashier was much helpful. Thanks

strawbxrry

2022-05

Great customer service but the floors were messy and the was people skipping the lines.

Mallory Ferry

2019-05

Does not scan Amazon returns at UPS center after being told they do over the phone.

Cathy McGraw

2019-05

Had flyers made.. jenny and joey extremely helpful. Pleasnt. Personable. Great service

Philip Carroll

2021-05

Great, they have mailing and packing supplies on sale at good price.