Thornton Brothers Inc

Jack A

2023-11

Highly recommend, even just stopping in. Everyone from the service department to sales team where kind and friendly. I went to 6 different dealers from Rumford, Lewiston, to this one and this was the best value and quality of vehicle to ease of working with making a large purchase, financing, thoughtfulness. Go talk with Bill.

Jodi Reutzel

2023-06

I can't say enough good things about this dealer! We worked with Skip and there was no pressure. He went above and beyond and we would HIGHLY recommend going here! We will definitely go back for our next vehicle!

Kurt Thompson

2023-05

My vehicle has bumper to bumper warranty, I call them to do work on my vehicle #5 was misfiring. They told me they don't do those warranty because they only do Mopar warranty only when I was told by my dealership to go to them. I own a Jeep and every time I need help with my vehicle they always have and excuse not to do the work.

Janice McCallum

2023-05

Too bad we can’t give this place 10 stars. We were involved in an accident while vacationing in Maine, and the staff here towed us from Millinocket, loaned us a vehicle, and completed enough repairs to get us on the road again in 3 days…one of which was a holiday. Thank you Bill and Bobby and all the staff who worked so hard to get our Ram in drivable condition.

Chad Shorey

2022-05

Customer service is number 1 with Thornton Brothers. We've purchased 2 vehicles from them within the last year and will continue to do so

Lynsie Lundstrom

2023-05

Poor communication. Dirty. Not friendly.Bought a new Jeep here a couple weeks ago. The sunroof screen broke before the car had 600 miles on it. I called Thornton Bros, they told me to go to Quirk in Bangor to have them look. Quirk says make an appointment with Thornton so I did even though they're an hour from my house.The loaner car was disgusting. It smelt of wet dog and the check engine light was on. It has 130,000 miles on it and I expected a loaner more comparable to my vehicle especially since I purchased here very recently.I get a voice-mail saying my car is ready for pick up. I called to confirm it was fixed, they can't find any paperwork on it and will call me back. They left another voice-mail saying to call them to discuss my car. I finally spoke to someone at 330 and parts have to be ordered by they are on backorder.I brought in the loaner key, without a word, a man slid my car key across the counter to me, I put down the loaner key and left.

Ernest gagne

2019-05

We recently purchased two vehicles from Thornton Brothers and couldn't be more happy with both of them!!!

Tammy Michaid

2019-05

Great customer service, Skip was awesome to work with and made you feel welcomed. True to his word. He took time to explain all features of the van to my mother in law. We traveled from Caribou to Lincoln and was well worth the travel. Will definitely be returning customers.

Chad Prescott

2021-05

I had driven up 5 hours and found a screw inn my wheel. The staff at Thornton brothers stopped what they where doing and accommodated me immediately. I know a tire plug is no big deal but it is when your that far from home. it is a big concern. Thank you guys i really appreciate it.

john loman

2023-05

I've never bought a car there but their service departments excellent and they have some of the best detailing in the area

Nancy

2020-05

I found this place to be incompetent. Despite my patience and manners they put me at risk. My check engine light came on and I took my Jeep (while still under warrantee) there to be seen several times. I had my oil change and my inspection sticker there too. I asked them at least twice to see why my air conditioner wasn’t working. I left there with still no ac working (I didn’t notice right away since it was still cold out at the time) They sent me home saying my Jeep was safe to drive with the check engine light on. Then proceeded to take a month and a half to get the part they needed. I called for an update right before the 4th of July and they said they’d check and call me right back. They didn’t. I figured I’d call back after the holiday and then I broke down 3&1/2 hours from my home. I had to be towed to the nearest dealership for it all to be taken care of. To find out my tires were in dangerous condition and the dealership that I ended up in took really good care of me. Roadside assistance was great and the other dealership changed my tires and fixed my (recalled) cooling fan and fixed my air conditioner. But I had to break down and have another place take pity on me to get it all fixed. I’ll quote the woman at the other dealership. “This is still under warrantee, it should be running like a top” she was right. I took my Jeep in to be seen and way too many times for all this to be overlooked and they were fully aware I travel around a lot and they jeopardized my families safety..

JP Smith

2019-05

A great company that we have come to highly trust over the last few years of doing business. They are professionals in all aspects of their work and we have always been able to rely on them for quick response time and thorough work.

Joshua Hobbs

2016-05

Do NOT go to the service shop. Terrible! I recently got a clutch replaced there on my 2008 Dodge Dakota. Let me say I'm a Operation Iraqi Freedom "Scout" Veteran that has knowledge in vehicles and parts. I was given a $1600 quoted, by the "Service Manager," for parts and Labor. I agreed and also requested a oil change. I was aware of a "knocking" sound at the front of my vehicle and wasn't too concerned about it, for I had just replaced the upper and lower ball joints, both tie rods, and sway bar links. Mid way through the repair (a couple days of being in the shop) I get a phone call saying that I needed to also replace another part. At that time I made it clear that I didn't want to continue to go through a "increase of cost" while my vehicle lay in parts and they raise the cost. And they did! Over $400 more, putting me over $2000! then they gave me a quote to replace a front wheel bearing. Which led me to believe that was the "knocking" I was hearing. The part quote was for $369 for a Mopar part and they didn't indicate anything else wrong with the vehicle. I found a Moog (lifetime warranty) for $170 at a parts store. After a week of not having a vehicle the sound has worsened and I buck up for a new wheel bearing and replace it. Nothing changed about the sound the front was making. These guys misquote, diagnose, and customer service is terrible. Did nothing to rectify the situation. Never AGAIN! Put these con-Artists out of business! Oh, by the way, NO CASH DISCOUNT!!! What?!? Good American Car dealership that puts credit on the same level as cash.

Dawna England

2022-05

Excellent service! Skip Michaud was a huge help with getting the new purchase done quickly! Very satisfied.

Sherri Funk

2022-05

Needed warranty oil change and everything looked at, they got me in while I was in town, great service.

John Williams Pappas

2022-05

Tire department was very helpful save lots of money when I bought my Nitto Terra Grapplers for my Jeep Patriot

Mitchell Carr

2019-05

Great place to buy your vehicle. Best experience I've ever had. Thanks Bill Thornton.

Heather Stevens

2018-05

Amazing customer service. They took right care of my vehicle that was in an accident. Towed it right away and were very reasonable on the charges.

207 JEFF

2019-05

dealt with them through work. Excellent family owned and operated dealer with excellent service. When I am ready to buy something Personally, I will buy here.

Pam Fortin

2020-05

Skip is a very nice guy who explains his vehicles well and can help you make a decision regarding what vehicle would be the best value for you.

Lisa Gagnon

2017-05

I was going to buy a car there and a different sales person sold the car to somebody else while I was getting financed. They said they were sorry you would help me find a different car I said no thank you. I will never go back there

Phillip Tocci

2021-05

Told they were going to contact me about my injuries of parts and a week after waiting for no contact. Still waiting for no contact. I gather that they don't want my monertary units for the parts I want,

Vickie Grant

2019-05

Awesome and dog friendly..my pit got all kinds of ❤...will be back in the futureThank u

Royce Thompson

2017-05

Bought a Town+ Country from them, and been excellent to do business with. Thank you Thornton Brothers

Scott Birtz

2021-05

Friendly people, I have purchased 3 new vans and 1 car through them.

Angela Markie

2021-05

Thanks for fixing my tire ... Excellent Customer Service

Kim Gagnon

2018-05

We always had good results with them. It's still a car garage.

David Guthrie

2019-05

Great Service and a great place to buy a Vehicle.

David Blake

2023-11

Awesome service

wendy grover

2020-05

Sales manager very helpful during a very stressful situation