PetSmart

ambil02

2024-05

Do NOT go to Jamie B!! She denied my dog his appointment due to him being matted.. a service they provided. On top of, calling him in a hour early just to send him home. Very unprofessional. As soon and she sent snoop away she went on her break.. if you didnt want any more appointments, you should have closed off your books. Every single person in there has cut a mat off of a dog.. it was laziness. Another location has happily agreed and accepted snoop and his mat. Thank you

Aaron Henderson

2024-05

We just got a puppy and started at Pet Co. Don't waste your time there Pet Smart is WAY better! So organized and easy to shop. Tons of stuff on sale. We've been back 3x in 2 weeks. Nice and clean in this location and good customer service from the employees!

Jessica J

2024-05

I went in kinda frantic as my 19yr old cat was ill and couldn't afford a vet bill. The young lady that help me was actually on her way out but noticed the panic on my face. She helped me find exactly what I needed and recommended. Within 12 hours he was back to normal.

Christina Taylor

2023-08

Three stars because customer service was great! But losing 2 stars because of all the dead fish. Come on now, you have employees to discard these and why are so many dying? I only took a few photos but there were more dead fish.

Wanda Wilcox

2024-04

Pet smart is the best ,at least my dog thinks so. I have no trouble getting her out of the car or in the building. She smiles when I say shes going to get a bath. She absolutely loves this place, Sydney is her favorite groomer..

mechele neighbors

2023-09

Kelsey is a saving grace ! My 7 month old, 6lb kitten had been spayed today at a local clinic and we were sent home with a cone to put on in the comfort of our home. The cone ended up being too big at 10cm so I went not once but twice to PetSmart. The second time after a purchased inflatable cone didn’t work I was desperate. I had an associate help and after some hissing and growling we gave up… Kelsey came past and I asked if they would be willing to help after they shared some care instructions. When I tell u I left that store with tears of happiness and feeling grateful. Kelsey must be a cat whisperer as she handle Mel without fear, with whole calmness and confidence and we are FURever grateful and we are thankful.

ZaM WesseL

2024-02

Feb. 17, 2024 It was about 9:30 am to 10:00 am - I have been coming here for months getting my cat prescription food. I have not been able to get the card they said I needed because the hospital is closed on the weekends. I was not informed that the other location was open on the weekends. I had my prescription from the vet. The cashier that was working told me very rudely that she would sell me the food this time but I needed to get the card. I told her I have not had a chance to because I work during the week. She said the Banfield hospital was where I had to go, again very rudely and raising here voice. I asked her what was the hours on the weekend and the location and she started waving her hands telling me she did not know I would have to look it up that it was just down the road. I have never been treated that bad there at all. I usually don't make reviews like this but she was talking down to me like I was a child.

leslie bowman

2023-05

My experience at pet smart was amazing as always. Which I always love seeing the animals that they have. But this time I purchased one. Where I was signed up for there rewards program I got a bearded dragon for $39.95 instead of $79.99. which is going to be another great member of our large family. Btw I'm the only human in this large family. Lol

John Quigley

2023-12

Grooming was great. Customer service was terrible. Dropped off our dog about 10:30ish. Asked when they closed, which was 8, and informed them that we would be by before close to pick up our dog. We received 2 or three calls explaining they were closing early. Also, saying that there would be a boarding fee. On the invoice, it was an overnight fee. This all happened under 10 hrs. Clearly not overnight. This was not disclosed upfront, which would have left that decision up to us. Long story short, evidently, we had the last pick up, and we were holding up the manager from leaving early. On the receipt, it was a misc charge. To add to this, I emailed the home office and have yet to receive a response.

Angel Dotson

2022-05

We get our dogs groomed here on occasion and they always do a great job. We took them there most recently for pictures with Santa. We left with new dresses and a Grinch costume for next year. PetSmart is our go to for most things for all our our non human family.

Steve R

2024-01

Two stars since we've had satisfactory experiences here for a long time. But we were so dissatisfied with our experience today that we'd give it one star otherwise.Warning people: Do not fail to get a paper receipt or this store WILL REFUSE to provide a refund for a return -- even if you have a Petsmart account that records the transaction! Yup. We were flat out refused for not having a paper receipt and the manager said there was no way to look it up with the credit card.We had to call corporate and they e-mailed us a receipt so we finally did complete the exchange after spending a half hour on the phone out in the parking lot. The conduct of the manager, who was on duty about 2 p.m. on Jan. 16, totally disregarded Petsmart's stated policy of at least offering an in-store credit for folks without a receipt.We will now take our business elsewhere unless we're really desperate to get an item that we can't otherwise find.

Eva Rogers

2023-08

They tried to overcharge me more then what the price was when I booked the appt. My pyrenise did not even look like he was much more then trimmed and did not smell like he had just gotten a bath. I explained everything in survey sent to me. Overall experience was bad. Wasnt like this when Faith was there. Will not go back to that location.

Rita W.

2024-05

Very neat, clean and orderly store. I found everything I wanted. This store was very well stocked.

Dorothy Miller

2024-01

Grooming area is very misleading.Told them my dog needed a nail trim. They talked me into scheduling a bath where the nail trim was included.Called to say they were done but couldn’t do the nail trim.What? That was the main thing I needed done.Picked up my dog - they brought out the wrong dog.Didn’t say sorry. Didn’t offer a free nail trim later. Didn’t discount at all.Be careful.

Vicky Lee

2018-05

While the employees and selection are outstanding, the main problem in this store is the maintenance. The handicapped stall in the restroom was out of order and there were ZERO paper products in there. Furthermore, the floors and sinks had mold and crusty dirt. There were used feminine hygiene products laying on the sink (bloodied) and the floor appears not to have been mopped down in months. With the PRICES of the items in this store the least they could do is hire a janitor or cleaning service to clean the dirt and grime on at least a weekly basis. Very bad business and reflects on PetSmart's opinion of their high-paying customers.

Jenny Johnson

2024-05

I usually pre order my dog's food online and pick it up. I like that they have clearance items often available, and I like their array of toys. I have not used their groomers, but the store staff is always nice and friendly.

Krista Rodriguez

2023-05

I took both of my dogs to get groomed here for the first and last time. I’m very far into my pregnancy and took in one dog at a time since that’s all I can responsibly handle- my lab does not enjoy being approached by other dogs while on leash and unfortunately while I was filling out paperwork, the groomer allowed a young pup to approach my dog. Meanwhile I’m trying to handle my dog and keep her away from the pup as she was visibly and vocally upset by the pup coming into her bubble. I even let them know that she was uncomfortable and the groomer continued to talk to the pups owner and not have a handle on her. After the grooming appointment, I noticed that my labs ears were still dirty. I came home and ended up cleaning them myself (picture below). I agree with the review that said the people are friendly.. originally that gave me some hope that things would go well.. but they either have very little grooming experience, don’t care or just aren’t organized enough to know what each grooming appointment needs.

BlueGrass Baller (LloydT117)

2024-03

PetSmart employees were friendly, knowledgeable, and courteous. I was greeted upon entering the store and was in and out promptly.

Kasey Mccomas

2023-05

PetSmart Hurstborne has the worst groomers! Nice people but not experienced and they do not know how to truly groom! My dog was shaved down SO short and that is not what I asked for, and it's winter so she's freezing! The hair on her paws is long and uneven, I had to shape her feet myself and shape her face which was also uneven. She had long hair hanging from her back side, how could someone not notice that?! I gave them a second chance after the first horrible groom my dog received a year prior, so shame on me for the second!! 60.00 wasted. I do not recommend.

Saadiya Ba

2023-12

What is the point of getting my dog groomed and paying 37 dollars if they aren’t going to do the ENTIRE service. I asked for a bath and for my dogs nails to be trimmed. Really all i wanted the most was the nail trimming but they tell me they didn’t even do that??

Miranda Kaye

2023-12

Staff was very friendly and was very knowledgeable about the fish department, the one fellow even carried the 29 gallon fish tank to my car.

Kimberly Robinson

2024-04

It was my first time taking my dog to be groomed there. I was very pleased.

Jacob Cheser

2023-11

Kelsey has been our saving grace. We signed up 3 months ago with the hope of correcting Buster’s behavior and we’ve seen significant improvement since working with her, whether it be a class setting or private session. She’s informative, creative and very professional. Thanks to her we’ve been able to break our troublesome pup of some of his habits such as: disobedience, barking, and impulsive acts. Thank you Kelsey for your work thus far, and we look forward to continuing our training with you.

Robert “Rob Mac” McAlmont Jr.

2023-11

Just wanted to write a review of gratitude. Picked up Macy and was super pumped with the job Ashley did. Thank you Ashley for getting it right the 1st time and for allowing Macy to switch out of the store, proud as a peacock. You’re a rockstar and I’m letting everyone know😀!Rob Mac

myrian medina

2023-12

I am a parent of 2 Yorkies. Both which I adore and treasure. On 11/30/23 I dropped off my girls for the holiday package grooming. After picking them up as soon as we got home I noticed the smaller one Chai-na's right eye would not completely close. I wondered if maybe the groomer accidentally got shampoo in her eye however the next morning my little girl still couldn't open her right eye. Once her vet. examine was complete her Dr. informed us that under the care of her groomer Megan some type of chemical got into Chai-na's eye and caused an ulcer. The petsmart location on s. Hourstbourn.

Lee McCoy

2023-10

I love petsmart!! They have EVERYTHING YOU CAN THINK OF FOR YOUR CUTE FUR BABIES. Staff was very helpful, just very nice. I love suits like this. You guys, they have everything you could dream of for the kids. Sorry, my kids are cats. THEY HAVE EVERYTHING!! cats and dogs can eat like people now. Like real food. It's fabulous! And they have it!!

Francisco Berro

2024-04

The place itself is great, impressive selection and variety. Pets are allowed in. The staff is polite and professional, generally give the vibe that they really like animals.

Renee F

2024-01

The cashier was friendly, however the store manager at the Six Mile store needs customer service training. He made a scene and did not assist but created drama. Very unprofessional.

Robert Gaskins

2023-05

The most awesome customer service from everyone at the Six Mile & Hurstbourne store. Dreana is super!

Brittney Harkins

2023-05

They always do great. A man was leaving crying who just had his yorkie groomed. He was putting her down the next day. That was a bitter sweet moment and showed absolute love and respect for his lil one. It was very moving. My thoughts go out to him in this very difficult time