Kroger

Ebony Wallace

2024-02

I went into Kroger yesterday evening with my family. When I got to the register, a young lady by the name of Takeeyah was my cashier. She was very polite and took it upon herself to assist me with my Kroger app for my purchase; she actually taught me how to use it. I've had the app for a few months, but I never knew the card was on there (meaning I've never used it correctly). She also displayed the same kindness when it was my mother's turn to make her purchase; she assisted her with using her OTC card for the first time. I should've told a manager on the way out, but it didn't occur to me to do this until later. In conversation this morning, we were talking about it again because great customer service is not as common as it used to be. My daughter mentioned to me that there was a young man that offered to take my mother's motorized wheelchair back after she got herself into the car. I didn't even witness that part. I wanted to let you know that you have a couple of amazing, young staff members on your team! It made our experience even greater. I just wanted to give an extra thanks to them for going the extra mile; they didnt have to, but we're grateful they did!

Venisha Radford

2024-04

I use to love going to Krogers after work. But today's visit rubbed me the wrong way. Some young, African American ( light skinned) with mixed matched thin box braids followed me around the store as if I stole something she even told the others with walkie-talkies so I goes to check out and they needed one of the cashier to do something she says " I can't go right now watching someone". Lol she was on the next aisle looking through the shelf holes.

Troy Sumner

2023-11

The store itself is awesome!! Great food selection and pharmacy. Great price on almost everything. I buy flowers here. Myself plate lunches sometimes.Only problem I have is I have run into the same employee Keisha 3 separate times and she is always rude, hateful and acts like you are bothering her if you ask her something.I have let it go the previous 2 times because sometimes people have bad days. But this week she was working the gas station part of Kroger. Again she was nasty, rude, hateful and just plain unkind. So I did call the manager and let her know my past 3 experiences with 1 employee. Like I told her if she hates her job so much find a new one. In sure someone else would love to have her job and conduct themselves like othe Kroger employee's and be kind, nice and helpful. I always buy my wife flowers because when I go through that part of the store the flower department person always tells me qhats in sale. So I always buy my beautiful wife flowers just because she is a awesome wife!!Great job Kroger on everything except the 1 employee I spoke of. I'm sure if she continues to act this way someone else may call and she may not have to hate her job anymore! Be glad you have one because someone might love to have your position.

Marty Ramsey

2019-05

I am a Veteran with a Service Dog. I went into Kroger's for a gallon of milk. I was denied service due to not having documents or a harness identifying my trained dog as a Service Dog. The Manager on duty claimed to know the laws of the Americans with Disabilities Act.For those of you who don't know about the Americans with Disabilities Act, it is against the law to ask for documentation and require a service animal to wear a harness identifying it as a service animal.

Ruben Fletcher

2024-03

Freshpet dog & cat food. Cheapest place in town with the longest use by dates. Bravo Kroger!!!👏🏻👏🏻👏🏻👏🏻👏🏻

Chris Wiley

2023-09

Terrible grocery pickup, was told I needed to come 30 minutes after my appointment and when I got there and signed in I received a call that it would take another hour and “they don’t know if I should wait outside”. Worst grocery experience I’ve ever had. Called to complain an they said my order was ready when I first got there and I could come back and pick it up. Drove back to Krogers just for them to tell me I would have to go back into the app an reorder everything. At this point I declined since I already wasted more time dealing with pick up then actually going in and just getting groceries myself.i explained to the pick up employee who apologized on behalf of her younger co worker that I no longer wanted my groceries an I get being understaffed but the whole situation completely soured me on Kroger and pick up an I’ll just take my business elsewhere.

Diane Sanders

2023-12

Kroger is a great place to shop if you want to get in and out in a hurry. Compared to the super centers.

Vera La Mar

2018-05

Good place to shop specially for the mix and match deals! But you MUST pay close attention to the participating items and how many you have to buy to get the deal!!

Connie Markland

2023-05

Haley, the blonde girl working the cashier, is the absolute sweetest and kindest. My husband and I left kroger talking about how wonderful she is. She is a sweetheart and I will definitely always try to get in her line in the future!

Charles Frost

2023-05

Friendly staff. Great produce selection. Prices are good, especially if you have a Kroger card. They have been adding more variety of items as well.

Tracey Mayberry

2023-06

Kroger in Hopkinsville, has never been my favorite place to shop, because of customer srtvice. That all changed this evening, kimberly was my cashier, she was amazing. She was suppose to be going home, but stayed open to help me!

Susan Johnson

2023-09

Easy to shop. Friendly staff. Great produce. Awesome sushi made fresh daily.

Lori Cashmore

2023-05

Had everything we needed. Digital coupons and buy 5 or more $1 each are even better for saving. Also make great use out of the coupons we're sent each month, catered to what we buy.

Your Mom

2023-05

Jesus Christ I have never seen a dirtier, more disgusting bathroom in my entire life. I was gagging the whole time I was using it. Do yourself a favor and wait until you get home

kyle lyon

2022-05

Ordered a birthday cake 4 days early for my wife. When I went to pick it up the employee told me that they don’t always print the online order so my wife’s cake was not made. Called customer service and they were more interested in my Kroger ID than the cake. I’ll drive across town to food lion from now on.

Dianne Stansifer

2019-05

First time pick up. Gentleman was very nice and considerate. Hot dogs were expired. Watermelon had a brown spot, and the store did not have organic berries or red potatoes. All other items were good!

Lady Jacqueline

2023-07

This is a good grocery store that you Feel welcome when entering. I find so good deals.

S R

2017-05

I have always loved Kroger. This was My first time going to this Kroger and I have no complaints. The employees are outstanding. They were so friendly. The cashier gave each of my 4 kids a piece of candy, then let us know if we stop by the bakery they will give the kids a cookie. The store was clean, and the bathrooms were also.

Misty Wimberley

2021-05

Worst pharmacy I have ever used! Takes them 3 hours to fill prescriptions from Urgent Care who sends the scripts right after the dr sees you! And that is NO exaggeration. It has happened to me twice now - 3 hour wait each time! Absolutely ridiculous when your sick, like you really want to drive home and come all the way back. Any other pharmacy if your waiting for prescriptions they fill them RIGHT AWAY or at least within 20 mins - not 3 hours later.

Shemeka Britton

2019-05

I love this Kroger store most of the employees makes my visit pleasurable. Prices are reasonable and the environment of the store is always friendly, helpful, clean, and professional. I shop at this Kroger instead of the one in my town (TN) this one is always well stocked. I truly appreciate the great customer service!!!!! Its well worth my drive to shop here!

Terry Stein

2023-06

Love this place. Enjoy the products & discounts. Especially when it comes to gas.

Gail Brockett

2021-05

Thought this was going to be a great alternative to Walmart ( less people). The store was clean but the customer service needs ALOT of help. It took us literally 30 minutes to shop and about the same amount of time to check out. The only registers that were open was self check out. Almost every time we scanned an item, it would stop the check out process and it would say ‘Help is on it’s way!’ There was one associate taking care of 8 self check out registers and every person seemed to be having the exact same problem we were having! I learned a valuable lesson.. stick with Walmart!

Ashley Miller

2019-05

Great selection of products at an even better price... awesome app with digital coupons and special sales as well as a good gas station with fuel points promotions that make gas cheapest in town. Western Union, pharmacy, and other services available. You can even order online and pickup at the store same day.

Albert Sisk

2019-05

Kroger’s consistently disappoints me. Small carts never available. Hand carry plastic carriers seldom available. Employees seldom available to help and when they do they say, “ Go down to isle 17 and look on the left” or something like that. One person at the customer service desk and usually several people in line. It isn’t worth trying to get anything adjusted. The employees with the exception of Gloria, produce manager and the florist lady never smile, look happy or act like they want to help. No custom cuts at the meat counter. Only one or two human checkers and the Kiosks are terrible. Have someone visit Publix and see how a grocery store is properly operated. Check out the Kiosks at Walmart...they work smoothly and don’t talk to you all the time. The brands you carry are fine. Employee professional training could change the customer experience in a positive way.

Kelly christian Church

2021-05

I was at the drive through and they asked me to come inside because they were closing in about 5 minutes. So I came inside. When I came inside I told the young lady at the counter that they were working on my husbands medicine and the pharmacies said honey I’m not that fast you gonna have to sit and wait. In a harsh voice. This is the reason I have switched pharmacies.

Dale Beezley

2019-05

Melissa Lane is one of the sweetest Kroger employees I've ever met! She put a smile on my face and to be honest with you I spent almost four times what I wanted to just so I can keep talking to her and see her smile she's a very nice girl and it was a pleasure going to the deli department!!!

V Hill

2019-05

I shop here regularly. The produce is pretty good. Usually everything is fresh and well stocked. The produce man is always kind and friendly. Sometimes the aisles in the store are crowded with stand alone products (kiosks? displays? Not sure of the right word). As most know, Kroger is a bit more on the expensive side but I'm willing to pay because they have a better selection of vegan products, healthy eating options and produce than most other stores.

Deila Bou (Boudica)

2019-05

This is our main grocery store. We have come here weekly, sometimes more often, for the last 2 years we've lived here... and not once have we had a bad experience. It upsets me when people post a negative review and don't clarify why they gave the one or two star.I am a HUGE fan of the produce department. From the manager to the associates, everyone is helpful, friendly, and outgoing. They take their time to help you, greet you, and chat with you. I have made several produce requests of things the store does not normally carry, and have had the item in my hands within the week.The deli and bakery are the usual deli and bakery you'd find at any other grocery store. Again, very nice staff, except for one crotchety older woman in the deli... but I've only dealt with her once, so I don't count my single bad interaction with her towards my overall feeling about this Kroger store.I wish they had a fresh seafood department, and I kind of feel the seafood they do carry is a bit overpriced. They do have stuff on sale often, so I buy it up and freeze for later use.I have used their CLICKLIST option, and am relatively happy with it. I've found that the male shoppers pick out better produce than the females. (My personal experience). I recently found out you can request your shopper, so will definitely request JOSH or ADAM, my 2 personal, current favorites.Their new tech, the Scan/Bag/Go, is an awesome option for those who are coming in to pick up a few items. My one comment would be to have more areas with extra bags, because you most likely won't walk into the store knowing exactly how many bags you'll need. (I try to bring my own bags, but I forget). I also think their wall of scanners is overkill. The store truly isn't going to have more than 10-15 shoppers at a time using the scanners, as the store isn't a Super Center.. just a regular sized store.My biggest complaint RIGHT NOW, is that they have closed their 15 items or less checkout lanes, opting for either the SBG OR self checkout OR waiting in a line behind others with full carts. Why I think these are bad options are, some people just DO need the extra assistance a cashier provides. I see this Kroger does have an older clientele, and some I've seen in the store on back to back days.... picking up one or two items... maybe they are needed... maybe they are coming to the store just for the human interaction. Nevertheless, I think they need to bring back the 15 items or less lane, even if it's for people who just don't like using the self check outs or the SBG options. I'm not gonna lie. Although I like the SBG, and I like self checkout, at times I don't want to *think* and would rather be waited on by a cashier.Has the checkout area been understaffed? Yes. We've bagged our own groceries several times. Do we get our groceries carried out? No, but we're asked if we need assistance... besides, there aren't any grocery stores that still automatically do carry out service that I am aware of. Does any of this detract from our experience? Not at all.Overall, our satisfaction with this Kroger is 4.7 out of 5 stars.

Beth Knight

2020-05

I HATE shopping here. They list items for sale in their weekly ad and then they only stock about 5 for everyone to fight over and if you don’t get there by the time their doors are open then you’re out of luck.Also, they change the layout of the store every few years. It’s really inconvenient for shoppers because no one ever knows where anything is. I hate this place more than Walmart but it’s fun to pretend you might catch a deal.

Manda Hopkins

2020-05

We used the grocery clicklist the day after the power outage. Not only did it take over a hour AFTER our pick up time, so employee was nice and said he took money off for it not being ready. Upon driving all the way back home, we find out over HALF of the order wasn’t even given to us! I’ve been fighting with costumer service and BBB complaints for months now. This is ridiculous and we will NOT be using Kroger and thanks to us our neighbors have been passing the word along also. This company is a fraud.