Spectrum Store

Jerry Bull

2024-04

Efficient and knowledgeable technician handled complicated two-person upgrade with aplomb, saving us many dollars in the process!

Cory Lash

2023-10

I canceled my cable service with the cancelation department. They stopped service immediately. The representative was impressed on how much the monthly savings would be, and with a great enthusiasm, sent me to the billing department to adjust my current bill to the new pricing because I'm two days into the billing cycle. The billing dept. said they do not adjust bills or pro-rate billing. Now I have no cable service (which is fine with me per my request) but I have to pay the full amount due for 30 days of service. They would not do anything in the billing department and that contradicted everything that I was told by the cancelation department. Absolutely rediculas!!

Michael Dixon

2024-04

Had to exchange old equipment. In out and done no more neighbors stealing my internet. Friendly, courteous , knowledgeable.

Brian Devenport

2024-04

Spectrum is the worst. Terrible costomer service, terrible internet. Price keeps increasing, and service is decreasing. I wish we had another service available.

Gregory Martin

2018-05

The speed is... acceptable, the employees are friendly... but the company leaves so much to be desired. Spectrum is now the third Internet provider we have had, (not by choice, they keep getting bought, merged, etc) every time the company name changes on the top of your bill the quality of service seems to drop while the price goes up. We would change but they are the only option in our area.

Johnny Hargrove

2023-09

Horrible Wi-Fi service. I called to cancel and the lady tried to tell me my experience was so bad because I never called tech support. On top of that she tried to sell me to keep the bad Wi-Fi AND get a phone plan through them. Like if I’m unhappy with your Wi-Fi why would I want a phone plan through y’all. Please if you are able to go with ATT. Save yourself the trouble.

Zee Williams

2023-10

Quick. Polite. Inexplicably gave me a cable modem when I live in a fiber area, which was very confusing when the installer came out (though this is probably an issue with the sales team).

Maycee Raye

2023-05

WORST service ever. I’ve had a few different internet companies and this is the absolute worst. I pay for an upgraded plan and I have to reset my Wi-Fi router every. Single. Day. Because it never works without it. Or it’s just slow. If it’s not used for more than 6 hours it has to be reset. They say there’s no issues with my connection where I live so I don’t see why I keep have to reset. Poor customer service and terrible internet. save yourself the time and money and go somewhere else

Luke Johnson

2023-06

So glad I'm ending my service with these clowns. I just want to talk to a human. Let people call the front desk without Siri putting you through the ringer.

Spectrum Sucks

2022-05

I am giving them a 1 star review only because I have to in order to leave a review.. After 3 trips to the store and have spent countless hours on the phone with tech support trying to get their junk routers to work. We find out that they have been giving us the wrong routers and they don't work! Then they offer to send a technician out so he can bring us a router and plug it in and charge us $50! Not to mention we haven't had internet service that has worked in the past month. The month before that it kept going in and out. So if you can... just save your time, money and the headache and go somewhere else for your internet service!

Scott

2023-06

I see that there are a lot of negative reviews, and I understand that people have differing experiences. I'm sad that not everyone has had success with spectrum. My wife and I have enjoyed Spectrum service for more years than I can count.Their internet service is top notch. I can probably count on one hand the number of interruptions I have had over the last fifteen-plus years. If you are having trouble with your service, please call them.That said, you should do everything in your power to avoid actually having to visit their store. Wait times are frustratingly long, likely because only a few people work at any given time. The rest are likely off due to Covid-19.If you are paying a bill, call it in. If you are returning equipment, use the UPS store.

Bean

2022-05

If I could leave negative stars, I would. Online portal for bill pay and account maintenance has been incorrect since I moved (a year ago). Makes me reset password every time for access, shows old address as service/billing address- I’ve asked 5 (FIVE) times in person at the store to have it updated so I don’t physically have to come in and pay the bill. The actual router at the house is so shoddy that a sneeze disconnects the power cord. After a natural disaster leveled my neighborhood, monthly bill went up $40 after the 3 months it took to reconnect service.

Kama

2023-05

OMG. What a joke, just wanted to drop off my ex husband's equipment. People skipping in line, yelling across the store, etc. Lady 5 ppl in front of me had been waiting for 45 minutes just to pick up equipment!

Crystal Styles

2022-05

When signing up for spectrum mobile for a cell phone mobile I wasn't told the full amount that it was going to be. I had to pay extra money. When A bill is posted there is nothing. And I mean nothing they can do about that bill I finally had to scrounge the extra money together to pay the bill.. I didn't eat for like a week Then fast forward a month and now there is a $20 charge for But TV service that they offered me. Every other place I've been to always gives you a month's trial. I was under the assumption that it would be a month. It wasn't it was a week. Therapist and they told me that they couldn't. I've had nothing but trouble with this place I wouldn't recommend using their services if you have The Choice

William Hargis

2022-05

I went there to simply update my address. I clearly stated that I was changing apartments and I just wanted to transfer my service. Instead, the guy who spoke with me shut my service off completely and deleted my account.

Normanda Lawless

2023-05

Poor quality service!!!!!!!! I would never recommend them. They lost paper work to change over account and had to pay an extra month. I tried to submit paper work online. When THEIR system was in error and would not submit it. I contacted support and told “it is not their problem and I should just try again”. If there is ever another internet compare I am changing. Do not do business with them!

Nohemi Ramirez

2023-05

After signing in and waiting 20 minutes, an employee that had not been doing anything for 15 minutes kinda walked towards me and asked what I needed. When I told him I needed internet for my apartment plus cell phone service on my cricket phone he simply said it couldn't be done and walked away 😐

Morgan Jones

2019-05

They are terrible. I’ve had nothing but problems since I got them. They had to come out to my old apartment more than 8 times in a 3 month span because the connection kept going out. The last time they finally said, it’s a wire your apartment complex has to put in an order to fix it. When I moved buildings they assured me that I would have no problems in the new building. Connection still repeatedly drops and you can’t troubleshoot in the app when the router goes out (this has happened to me everytime the router has gone out). I’ve had a total of 4 replacement routers and now I have a router modem combo. Seems a bit excessive. I had also cancelled out autopay and I was still charged. When trying to get a refund the day it hit my bank, customer service personal was the rudest person I have yet to encounter. She said she couldn’t help me that I could have called yesterday. Called back in, second rep I talked to said he resolved the refund, gave me a ticket number and said if it wasn’t refunded by Friday then to call back in. That is absolutely piss poor customer service. SEEK OTHER PROVIDERS!!!!!!!

Stan Reagan

2022-05

The nice new store can’t hide Spectrum’s well-established disembodiment from its responsibilities for customer service. I saw customers forced to sign in on a waiting list through a kiosk that did not work. Employees never seemed to wonder why the lobby was filling up. And, if you went online to get a “reservation “you saw that there were none available for hours further down in the day.

Sebastian Rolett

2019-05

The service was reliable, but the incessant calls to get me to add tv and home service was annoying as can be. Furthermore, when I went to disconnect service they were beyond rude at the counter. Lastly, a month later - after Cancelling - I’m seeing 2 charges for 4.99 on my account that I have to investigate (2 days apart). I would recommend anyone but them if you have the choice.(Edit)Beyond this, understand if they can find any reason to charge you - they will. Customer service is nigh a joke as well. They will place you on hold with no opportunity for you to speak if they need to. Beyond this, they will accept no responsibility for problems that are on their end. I ended up having to replace the coaxial cable that they installed due to it causing connection issues; however they claim it was my router that was the issue. Say what you will, but I really hope that they are no longer a prominent service provider here.I just wish that AT&T was available at my location for internet service.

SavvyAnn

2022-05

My bill has gone up $10 per year for the last six years I've had service. So a $60 monthly increase from 6 years ago. There's never a reason or explanation, just higher bills for the same service. I live in downtown Bowling Green and we have service interruptions on a regular basis. Sometimes going days without service. I'm currently looking into dish & direct TV.

Benjamin Webster

2015-05

How do we give 0 stars? I honestly don't even know where to start. Since Insight had switched over to Time Warner Cable, I have spent at least 2-4 hours on the phone every month (if I'm lucky) to deal with a vast array of issues. Everything from our bills being wrong (nearly every month), to trying to move service. The latest issue started when we decided to move to a state in the midwest (from Kentucky) and wanted to keep our service. We had two simple requests. We wanted to keep our exact service and for the same price, which we were promised, on multiple occasions, would not be a problem at all.Seven days later and after approximately 5-7 hours of talking with people on the phone we were finally told neither of those requests will be met. We would have to cancel our service here, start from scratch as new customers in our new residence (which we were promised would surely get us a better price with all of their great packages...) and go through the whole process of credit checks etc....Come to find out, to receive the exact current service we currently have, it would only cost us $81.00/month plus an installation fee. This is when I started laughing at the lady on the other end of the phone due to the fact we currently pay $34.77/ month. It is absolutely crazy that this company thinks they can treat their customers like this and that it's okay. End of story, I will be unfortunately going with AT&T and receive crappy internet for a crappy price but, this sure beats ever having to deal with Time Warner Cable EVER again!!

You a Hobbit

2023-05

I had an appointment for a tech from 2-3pm on Tuesday. At 4 o clock I called since no one had contacted me or shown up. Took them 20 minutes to get a hold of their tech to say he wouldn't make it that day. Moved it to Saturday for 2-3 again and oh boy here we are at 3:48. Have been waiting for 20 minutes again for them to get hold of their technician.

Brett Pitchford

2020-05

Absolutely terrible service. It’s a shame that I had to give it one of five stars as that is being far too generous. The bill will be inaccurate. The sales people have no problem deceiving you. This company holds a government contracted monopoly in Bowling Green and it definitely shows with their price and service. Many of their field employees are good people but the company they work for is absolute trash.

Brett Middleton

2021-05

I was lied to when I called to sign up for internet services. The representative I spoked to at the local office here told me that their standard rate was at $49.99 and when I asked if that was correct or if it would change in a year from now or longer he swore to me that it would not. Fast forward to a year later I get a statement telling me that my new monthly payment has increased. When I called to question this they told me "the rate you were signed up for was a promotional rate" and that the "standard" rate is $75 instead. The individual i talked to this time was rude, had no customer service skills at all and got frustrated with me when I was trying to understand why I was told, promised, one thing then get blindsided with another.

Brian McKinney

2023-05

If their equipment breaks, be prepared to wait a couple of days without service before a technician can come out. When internet is sometimes essential to your ability to work, this can be costly to the business. They should observe EPB in Chattanooga and emulate their practices. Wait seconds not days.

Mecha “TheBestYTChannelEverMade” e-Ninja

2017-05

I have had to try to cancel and renew my service every year since I have had this company in order to keep my $35/mo standard internet plan. They just tried to raise it again to $44/mo. What kind of F*d up business model charges loyal customers more each year for the same service. New customers get the best prices to lure them in and then they get charged more and more each month until they either realize and switch to another company or realize and call the company out on its crap.

Christopher Pennington

2022-05

Cost to much for the type of service they provide. Always problems with the internet service as far as quality. Prices are problematic and they always send you mail every week wanting you to buy/add more to there service regardless how poorly they do and unless your buying something from them there customer service help line either can't help or will ask you to call again later after they've had time to look at the problem that 8 times out of 10 doesn't get looked into

Michael Riggs

2020-05

I thought about giving them 4 stars because the problem was on their end that caused us to have to cancel and then start new service with them. However, the lady, Lisa, who helped us was so friendly and got everything fixed really fast! Thanks Lisa, you are the reason for my 5 star review!The only thing I would change is the hours of service. I had to come on my lunch break because they're only open 8-5 M-F which is the same as my work schedule.

cetusia (rena)

2023-05

The absolute worst ISP you could have. Outages literally every other week that take hours to fix and there's nothing you can do but wait when they clearly are in no hurry. Plus it's always slow even if there's only a single phone on the network and you have high speed internet. Wish there were other options in BG.