CVS Pharmacy

Morgan Durham

2023-09

Everyone working in the pharmacy will lie without hesitation to when they will have medications ready for pick up. Waited in the drive-through window for 22 minutes to only be told to come inside to further wait for meds that were called in yesterday. Even after calling this morning before driving to BG to ensure they were ready for pick up, I was told they would be ready in 30 minutes, and had to go through this run around. Definitely use ANY other pharmacy other than this CVS.

Bill Carson

2024-04

Getting them on the phone takes an act of God. Wait, wait, wait, and hear music. Terrible system, they continually push their phone app and if you say no, you simply wait and wait and wait, terrible service.

Patricia Parke

2023-10

Twice in last 3 to 4 weeks my prescripton has expired.I wasn't notified and the first failure resulted in missing a day of meds for blood pressure. Although with cvs for 10 plus years, I am moving my prescriptions to another pharmacy.

Michael Mitchell

2023-05

Pharmacy hours always changing at the CVS Lovers Lane locationHave enough employees so they won’t have to close the drive thru and/or stand in a long line to get their prescriptions ……..I am 67 years old and disabled ……last week I drove 29 miles (from my home to CVS Lovers Lane, Bowling Green, KY) one way to get my prescriptions …….when I arrived the drive thru was closed due to lack of employees……a customer just getting their prescriptions should NOT have to come inside to get their prescriptions, especially when they are disabled……..I refused to go inside……..so I returned this week to get my prescriptions ….. and again THE DRIVE THRU WAS STILL CLOSED DUE TO LACK OF HELP…..This time I had to drive around and parked to go inside…..remember I’m disabled and it’s difficult for me to get in and out of my vehicle……so I went to the rear of the store to find a long line of customers (9 people in line) ………. I only seen 3 employees working in the pharmacy……one at the register……the pharmacist….and another person……. my wait was approximately 15 to 20 minutes……… this was very difficult for me to stand that long of period……even the other customers were irritated ….this broke the camels back …….. I changed my prescription plan so to be able to get my prescriptions at a pharmacy closer to home…..a pharmacy that is credible and that’s always sufficiently operated in a professional manner and the drive thru always opened during normal hours and this pharmacy is never closed for lunch……….So I suggest that CVS do a restructuring on their pharmacies

BJ Maddox

2023-05

Bowling Green is experiencing a severe shortage of pharmacists at major drugstores. I suggest if you can order by mail, you can relieve the pressure on the citywide problem that results in delays and long waits. Your routine drugs just show up in your mailbox!

Sharon Jameson

2023-05

CVS does not have enough pharmacists at their Lovers Lane pharmacy. This has been an ongoing problem for 6 months. I moved my prescriptions to another pharmacy.

Sophia Worth

2023-11

Quickly picked up my prescription and pharmacist was very nice.

Edward Rose

2023-05

Staffing issues continue. Can’t fill until you show up because they are short handed and behind. Plan to wait at least 30 minutes.

Rebecca Wery

2023-05

A horrible pharmacy understaffed long wait times and gave wrong dosage on perscription

Toddy Struchen

2019-05

Very friendly staff and always willing to help