Countertop Trends LLC

Mike Rhudy

2023-08

#1 had to have all $4500 up front. Should have been suspicious.#2 simply asked person measuring to call with a heads up, a day. Called and said he was on his way. Couldn't make it back to meet. Then took several days to get back.#3 delays getting materials then sink. Finally got a message the tops were ready.#4 got home after the install and none of the top drawers would close completely. Had to pull all the drawers and found the original screws that held the original top had been left partially backed out and binding the drawers. #5 the mounts for the undermount sink were placed directly where the faucet mounts. Faucets are a standard length for mounting. I had to chessel out about 3" square of the brand new top.Quality of the tops is great BUT THE INSTALLER LACKED BASIC SKILLS TO INSURE A PROPER INSTALL.WOULD NOT RECOMMEND AND I SHOULD HAVE LISTEN TO THE OTHER NEGATIVE REVIEWS. It was a local cabinet shop that convinced me to use them. Guessing they never had a problem because they have their own installers.

Turtle “BackRoadTurtle” Mangan

2022-06

Not a shocker by reading the other reviews but this company is trash! Was told it would be ready I'm 3-4 weeks, it has been 9 weeks and the day it is suppose to be delivered, the truck broke down supposedly. I asked for an estimated delivery date and they couldn't give me one. I have since taken off my countertops in preparation for instal and now have no kitchen. Home Depot please find a different supplier as this is absolutely unacceptable. U professional and unreliable.

Chelsea Bradshaw

2017-06

We have ordered from them twice, and have had inconsistent results. The first time we ordered a large piece for our kitchen which included a mitered corner. The 10' section of the L-shaped piece we ordered came 1 inch too short on the depth. However, on the other side of the mitered corner, the depth was perfect. The second time we ordered, we bought three small pieces - two for our remaining kitchen counter tops, and a separate piece for a bathroom counter. The two kitchen pieces were perfect. But again, another 1 inch error on depth for the bathroom counter top. We bought our laminate counters through Lowe's and Countertop Trends fulfilled the order. So be wary of ordering through Lowe's because the product quality is rather inconsistent. In fact, we ended up spending an extra $200 out of pocket to cob together a solution of tile trim to disguise the gap between our counters and tile backsplash.

Karl Barron

2019-06

Only 2/3 of my order was delivered on the date it was promised, yet I wasn't notified of anything out of the ordinary until the delivery guys realized some of the order was missing from the truck (they seemed pretty surprised as well). Result is a week delay in getting a fairly simple wet bar countertop/bartop installed. When I phoned the company, I learned that the missing order pieces had not been fully manufactured and assembled by delivery and install date (hence why they didn't make it to the truck), yet the company scheduled both delivery and install anyway. I now have to wait for a second delivery for the rest of the order and schedule a second install to complete the job. Needless to say, I will likely not be using Countertop Trends LLC, when I upgrade my kitchen countertops in a few months. Hopefully the counters look good once installed, just not pleased with the job logistics and communication (or lack thereof).

Abby Davis

2020-06

Pretty sure when CTT’s pants caught on fire from lying our countertops must have burned too. I ordered countertops in late July and tomorrow is October 1st. Guess what? I still do not have the countertops which I paid for ( in -full) including delivery and installation. Between my husband and I, we have taken off work twice to accept the CONFIRMED deliveries. Guess what? No one showed up either time. The first time they forgot to put the countertops on the truck for delivery (they didn’t even bother to call, we had to call them). The second time, we’ll we don’t know. No one bothered to contact us to let us know what happened. The installer is supposed to install tomorrow morning. What is he going to install? CTT has the countertops. Unbelievable, unreliable, and untrustworthy.Update: No one returned my calls. I called this morning and an employee said they were told not to call me because I was “upset.” After speaking with the employee she stated that the countertops were not completed on Friday. This is the same Friday that was confirmed that the delivery would take place. I have since called and asked Home Depot for a complete refund.

Kailey Boyd

2022-06

It was a hassle getting them ordered, getting them installed (unlevel, chipped, and gaps from the countertop to the backsplash), and afterwards a huge disappointment in the quality of the countertops.. It's been 2 months and the laminate borders are already chipping off as they weren't glued level with the countertops (so anytime anything is slid off the edge of the countertops they get hung up on the border). Just overall disappointing..

Walter Pitts

2020-06

I think it is fantastic that stores as big Home Depot and Lowes sell products that a made in small town Kansas. This is also the only place I know of that can under-mount a sink into laminate.

Autumn Stewart

2020-06

The people that work there are fantastic! Ashley in customer sales is top notch!

Ashley Loveall

2022-06

Support small town American made businesses and products!!!