PetSmart

shaun obrien

2024-04

PetSmart has great stuff BUT the prices are high, unfortunately there are things you cannot buy at any other local stores so we need PetSmart. The store is nice though, bright, clean, well organized, etc. It's a fun place to be as well, at least for me, I love seeing all the animals, if only I had more money lol.

P Roe

2024-04

I was here to buy a $40 water testing kit and asked if I could have a bag for my fish, and the manager felt the need to ask a million questions and bring up the fact the it cost her money (like she’s spending her own money on it and it probably cost a few cents per bag for them). Absolutely horrible customer service. Just go to Aquatic Exotics on university. Will be bringing this experience up to corporate.

B B

2023-09

I took my Great Pyrenees for the first time and he had mattes. Felicity was his groomer and not only changed what I had booked to a better package that was still in my budget. Tron came out feeling and looking like a new dog. Thank You for your time you put in and care Felicity ❤️

Sara Barnard

2023-09

I had a great experience at Petsmart In Waterloo yesterday and just wanted to share. For the last 21 years we have always used our vet for haircuts for our dogs. Last fall I called and they were scheduling more than 2 months out and then when I asked this Spring they were scheduling in August. They recommended Petsmart as an option and we have gone a couple of times. Our 1 year old dog had his 2nd haircut today and when they were finishing up on him he moved and they accidentally cut his ear a little bit. By policy they took him to the vet to make sure he was OK, they called me to make sure that I knew, they covered the vet bill and they didn’t charge me for the haircut. They also gave me 20% off of my other dog’s haircut because of what happened to to the my young dog. This is great customer service and we will definitely go back. I can’t even see where they cut him, so it was a very minor cut and he is fine. I just wanted to share in case anyone else is struggling to find a groomer.

Ariel Jones

2024-04

Made an appointment for a puppy bath checked in online was noted I need papers for rabies brought the papers when I got there after checking in online she said she needed details on two shot boosters I couldn't get the papers over to her in time so everything got canceled im more then happy to find some place new its old and smelly in there dogs peeing all around u step in it and the haircuts for it when my older dog would go she new she looked bad she would be depressed for 1 week after don't waste your time !!

Sam M

2024-01

Buyer beware...took my year old rott in for a bath and brush...paid 70 bucks for this package...when dropping her off she asks if I want to add on a nail grinding... supposed to b part of the package....when picking her up she tells me some things she couldn't do....dew claws were just like they were when I dropped her off....had the choice of two appts....2 or 3....same person...has my dog for 2 and a half hours....and still didn't get the stuff in package....but didnt discount anything....I suggest u find somewhere else...just trying to help...... peace

Kyeler Werkmeister

2024-03

I've only ever been here to buy food for our old Lepord Gecko, but I've had a great experience everytime. The staff were very helpful when we went a year later to get a fishtank and some fish.

Chuck Varnum

2024-04

Huge store, good help, but they have so much room wasted when they really could stock a better variety of products.

Ashley Bonner

2024-04

Took a long time to check out. Wish the checkouts left more room for people to walk behind when there is a line

Sara Barnes

2023-05

Super friendly staff and my girls loved them! They smell wonderful and their coats are amazingly so soft! Nails are perfect and they are happy! Thanks Felicity!

Craig Gorman

2023-12

We took our dog there for nails and wash. The girls were super! They have a talent with pets and it shows. We went ahead and made another appointment as we knew this was our spot. I highly recommend them.

Catherine Schroeder

2023-10

We like this store, because we always know exactly where the food that we need for our cat. Plus we also enjoy looking at all the animals that they have up for adoption. Nice clean store, and easy to take your time and browse around. Super helpful associates.

David Cathey

2024-01

Getting help can be impossible at times. Also the staff can be waaaaayyyyyy over bearing with "their" knowledge. Pretty clean though.

John Bond

2024-02

I like going there when I am in the area very good place for all my dogs supplies

Lindsey Seegers

2022-05

I have a Shitzu-Maltese mix and has been going to the Waterloo location ever since he was a puppy. He is 2 now. He gets a full bath and cut every month. He was touchy about his feet a couple of times but I have been told the last 4 appointments, that he has gotten a lot better and was very good. They had no issues. I always have the same girl cut his hair so he was familiar with her. I had an appointment to get him groomed and his teeth brushed like he has had done before, on April 22, 2002. They had called me a couple days ago and asked if I could move up his appointment cuz there was a mistake in scheduling. I moved my appointment up an hour as I had to work. They called me the day of the appointment and asked again if there was anyway I could come sooner. I told them no I had to work until 12 so 1230 was the earliest I could get there. They said no problem , see ya at 1230. I then got another call at 1045, now stating that he was a risk to himself and them so I was no longer able to bring him there anymore!! Now this is a little confusing to me, I wasn’t able to bring him in earlier then they wanted me to and now he isn’t allowed!!! Why?? Now this seems to me that oh since you can’t bring him and we messed up on the schedule, you can’t bring him in anymore!! I’m sorry you messed up but it’s not my fault and now I have to find another groomer!! I will not be going to Pet Smart in Waterloo Iowa anymore! I bought and did all my pet needs shopping there!! You just lost a loyal customer!!

im6under W

2024-01

Rediculously expenses. A cheap chinese chihuahua tshirt for valentines day was 14.95... wont be back or not for another 10 years.

Joe King

2024-04

Had everything we needed.Road trip didn't take extra time.

Diane Gray

2024-04

Prices are high, didn't have much for animals...was disappointed

Brenda Morillo

2023-05

The groomer, Ashely at the Waterloo Store, was fantastic and our doodle LOVED her! However, I wasn't expecting to be charged $59.00 for a puppy cut which is only the face, sanitary and paws. I had the puppy coupon from the booklet I purchased for $20 which was offered with my puppy training. I was suprised that I still had to pay $37 because the coupon indicated it would be free for a puppy groom. He is a Bernedoodle pup but weighs less than 30 lbs right now. I know, as a Bernedoodle, he will cost WAY more when he is older but I wasn't expecting the price when the coupon makes it sound like it would be free. We drive an hour to Waterloo to do the training because Cedar Rapids isn't offering the training so this is a large expense. I was disappointed that the coupon mislead. If it wasn't for Ashley being so great with our doodle, this score would've been a lot less. If I were to grade just her, it would've been a 9 or 10.

E.E. Jones

2023-08

Whatever girl they had working the registers tonight (7/17) after 8 was incredibly rude. I approached her register that had no line. She was standing there picking her nails. She waited until I arrived and started the transaction before starting to talk randomly. I am hearing impaired. I read lips. I was struggling to split my attention between the card reader and her random bursts of words into her headset trying to determine if she was speaking to me. Why she chose to wait to start conversing until I was in front of her and why she didn’t stop when it was obvious I was confused and struggling, especially since the parts I could catch were her basically venting about staying late…I won’t go there again. I was literally in front of her for less than a minute. If you can’t stop complaining and tune in that long to check me out, fine. She obviously didn’t want to be there. After that interaction, neither do I.

Bob Tom

2024-05

Was there a little after eight and the manager was very mean to me and very he was very uncomfortable to me

Bonnie Milton

2024-05

Nice staff and good selections.

Tammy Rutledge

2022-05

They are always nice, my picky hamster cocoa will only eat the food from there i get the treat blend so shes a little spoiled

Sue Packard (Babykitty)

2023-08

This stores behavior is disgusting . The are disability unfriendly both visible and unseen. We were refused service after a manager heard me speak I have a voice box issue that I had surgery on and my husband's brother who is visibility disable using every excuse he could find not to sell to us. Kicked us out of the store so we could not complete our shopping for 2 granddogs and 2 cats. We were trying to buy some fish. When we made complaint through corporate we recieved excuses not based on our whole expierence experience

Terry Zempel

2022-05

07/28/21 Took my 7 year old female chocolate Labradoodle Gracie for a grooming.A young girl and I'm sorry I can't remember her name did an extremely good job on Gracie's haircut and Grooming/ nail trimming

Todd Baysinger

2023-05

Found helpful staff member. Was key to my visit as a new cat owner, as she was a cat owner too. Thanks for the help.

Steffani

2024-01

The employees are super sweet and beyond helpful.

Doug Heckman

2023-10

Lately this location has been below avg. Missing bugs, leaving water spots and not very good at drying. May cancel my 2 memberships.

Annie Ungs

2019-05

Our groomer is Caroline she has done my two girls since they were little puppies you can tell she cares about them and that's what's important to me and she always does a good job with my girls she is really so friendly and a sweetheart thank you PetSmart

Megan Murty

2023-05

Went to buy goldfish (3 orandas) and the people working were pretty knowledgeable. This is really impressive to me as many people and many places have the “just a fish” mentality. They asked me what size tank I have (75 gallon) and made sure I knew about the nitrogen cycle and how for goldfish you need extra filtration, how long goldfish live (fancies 15-25 years, stream-bodied 20-30 years), made sure I know how big they get (depending on the breed, 8-14 inches) and we had a wonderful conversation about goldfish and community tank stocking. Bettas are still in cups, but that’s a chain pet store issue and has nothing to do with the employees. This is the best petsmart i have been to because the people who work there know about fish and that is, sadly, not often the case.