3.6 (446)
820 W 5th St, Waterloo, IA 50702
(319) 427-2817
dollargeneral.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kyeler Werkmeister
2023-08
Things are never in stock, gift cards are places weird, it is always dirty and disgusting. Only good for a quick trip, if your item is even in the right spot.
Joseph Smith
2023-12
Store always a mess and needs stocked
Jennifer Buseman
2023-05
Dollar general is very convenient and carries things that are net necessities plus things that are not they come in very handy all in one little store people are always very friendly and help me carry things to my car being starting to save them thanks so much have a great one
Julie Showalter
2019-05
A lot of empty shelves and overall cleanliness is 2-star at best. Stocking carts always seem to be in the way. Help is fairly friendly if you can find them. Okay store for everyday purchases, but the north Cedar Falls location is much better!
Shellie Mott
2020-05
Surprisingly clean under New Management oh my God the place looks so put back together. You can actually look a the clothes and get down the isle. I stopped coming here for a while because it was a pig pen, but it's different now. Nice job to the new manager. 👍
Wendy Epps
2023-05
They never have any of their shelves stocked & the store is always a mess! Go here if you like long lines & no products to chose from!
May Whiteside
2020-05
They need more cashiers available on days they receive their supplies. 1 cashier, manager working with delivery, 1 employee training and a long clear down the aisle makes people upset. The trainer or manage should have been helping at the register to get the line down. Otherwise Dollar General is the dollar store I like the best. Other kinds aren't as clean or have the variety of items.
Michelle Wolfe
2021-05
Is this store going out of business? Many empty shelves and didn't look like anything was getting restocked. I just needed a quick birthday card so stopped in but won't be back. :-( Too bad as it used to be a nice store a couple years ago.
Dana Norman
2023-05
Always disorganized and the store is always dirty. Half the time you can't even move a cart around the store because the isles are full of the truck orders almost all week until the next truck. Nothing's is where it's suppose to be.
Wheeler
2023-09
Watch your prices at checkout. I have caught this store trying to overcharge me multiple times.
Kittie_el_fantazmo Bulsara
2018-05
Casher was super nice but overworked, all other employees stood around gossiping, loudly. had to move shelving units and merch. Off the floor for women in a wheelchair. Not one employee stopped to help her. You need more employees like your cashier and fire the rest.
Brent Gray
2022-05
This place took advantage of my special needs brother in law refused to refund his money without a receipt when they didnt even give him one and i truely believe they ripped him off. i will not shop at such a store the employees and way they treated me was horrible really my grade is no stars currently but its due to the employees
Pudden
2019-05
I like the easy access of the store although it might not be stocked all the time they have always had everything I've been shopping for. I will definitely keep going back.
Sharriee Harmon
2020-05
West 5th store is Dirty, not stocked and the staff is very unprofessional!!!!!!!!! Never going to find the store stocked or clean. Probably won't be able to get what you need. University Ave store is the cleanest dollar general in this area! Hands down! Stocked and good customer service!
Matthew Aronson
2020-05
I don't like when I shop there for food they usually carry & shelves are empty, they are out of stock. It also is difficult to get through aisles when stockers & pallets of items clog them up Traffic Jam!
Dee
2020-05
I love coming to Dollar general I understand it's going to be a crowded place especially on holidays, but my only issue was that there were three workers in the store and only one register open and the line was half a mile long.
Rill Sirène Warhol
2020-05
The employees ignored me when I asked for the bathroom key and when I tried to get a price check. Their product choices are very poor as well - 20 different brands/sizes of fabric softener and 1 brand of overpriced detergent to choose from, that's freaking ridiculous.
Nicholas Stokes
2020-05
This is the worst DG I have ever been in. As a former DG employee I know for a fact that the condition of this store and the attitude of the staff is completely unacceptable. Upper management should spend some time either training the current staff or replacing them.
Luey
2022-05
The inconvenience of the management of this store is absolutely and utterly staggering. Always out of or not stocked with the most basic of items needed.
Jassim Al rebh
2020-05
Very hard working team, and understanding. The store been getting way better, lately.Keep improving your business
London Nelson
2018-05
Disorganized, can't keep staff, dirty. I find myself there frequently as it is within walking distance of my home, but have not been satisfied, and have had several staff members treat me very rudely.
Frank Heim
2018-05
Disorganized, store always cluttered and dirty. Employees rude, unfriendly. It's either the clientele, employees, or the neighborhood area why this Dollar General is this way. This Dollar General needs to clean house and take note of the other Dollar General Stores in town. Simple as that!
lucille moody
2024-04
I go to this store often
Abby Van Gelder
2019-05
LOVE that Dollar General is now carrying a large selection of grocery items, especially now that there are not many close grocery stores! Clean store, great prices, excellent selection of products! Thanks DG!
Alexandria Brodigan
2020-05
Has what's needed. Convenient if you live close by. Never have more than 1 register open at a time no matter how many people are waiting in line.
Kat
2020-05
Couldn't get down a couple of isles due to clothes laying on the floor and a large cart with boxes blocking the way. Many items not in stock or on shelves.
Mikal Ludolph
2019-05
Total mess. The product for the shelves seems to have a hard time getting out of the boxes in the isle. Rarely do they back up the main register. Making very long lines. Employees are friendly though.
Daniel DeVore Sr.
2021-05
Dirty, people outside always begging for money/change, Nothing is stocked, shelves are horrible. People always fighting. Kind of dangerous place to ship depending on time and weather. Get it together
Zabrina
2021-05
They had the things I required and I didnt have to go into a big/ crowded store. Prices are typical. The cashier was very friendly.
Ashley Stevens
2020-05
In a nutshell this location is a sinking ship. It's dirty, chaotic, overstocked, under stocked mess. You get the feeling that the management team has just given up
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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