2.6 (32)
1825 E San Marnan Dr, Waterloo, IA 50702
(319) 235-6248
cvs.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tiffany Rogers
2023-12
Lynn went above and beyond. Their machine stopped in the middle of my order. She was kind and respectful and made it right. I haven’t had such great costumer services in a long time. They are blessed to have you as an employee.
NYOB NYOBFU
2023-09
The store seemed clean, the aisles were wide, signs pointed to where I could find merchandise. The clerk was friendly and efficient. I am from out of state and was easily able to use my extra bucks and coupons at this location.
Matthew Pope
2023-05
I’ve been going to this location for over a year now. They auto refill your prescriptions and don’t notify you. They process everything through insurance before you get your meds. After a few days they put the prescription back on the shelves if you haven’t picked it up. Just had this happen. They auto filled a prescription. Didn’t notify me. I obviously didn’t pick it up. They put it back on the shelves. Now I have no meds and can’t pick it up cuz they’ve already used my insurance to pay for them. Now I have to call my dr but even if I do insurance won’t cover it.I decided to switch to Walgreens but CVS isn’t sending my prescriptions over. They say they’ve tried several times but Walgreens isn’t having this problem with anyone else. Almost 3 weeks later and it’s still not done. I will never go back to another CVS as long as I live
D
2022-05
Beautiful store. But, the pharmacy is horrible. Made appointment on Sat. for flu shot on Sun. They confirmed, we confirmed and did all the pre-vaccine paperwork so we could get in and out. Showed up early as requested, they had no record of our appt. I showed them their message on my phone. Then they couldn't get the insurance to go through. Come to find out after all that they had spelled our name wrong. Duh! While we were dealing with all this in store at the counter we got a text that they had cancelled our appt. Did finally get the shot 15 minutes after our appt. time. I'll go somewhere else next time.
Ashlie Wesner
2022-05
This pharmacy is awful. I live 40 minutes away (this is my closet option, insurance makes us use cvs) I would drive there when I got the alert that a medication was ready, only to be told it isn't ready and that I'd have to come back or wait an hour. If I have any questions it seems like no one knows how to access parts of the system, my account got so messed up that they somehow split me into 2 accounts and I can't even access either of them.
Dakota Cranston
2022-05
Pre-paid for meds Three Days in advance, They were still working on filling them when I came to the store 3 days later. I had to wait 20 minutes for them to literally just tell me that I had to wait another 20 minutes.. I know how CVS operations work. This is not to code.
Christopher Mason
2020-05
I’ll be switching to a different pharmacy. Three times in the last two months I have gone in to get a NEW medication & all three times I received ZERO consultation, even when the paper on the bag says “Consult”. Yes, I could’ve asked, but I’ve worked in a pharmacy before & you’re supposed to consult them. Period. The customer shouldn’t have to ask, as it’s a required part of the job. Absolute trash & the staff in the pharmacy isn’t the nicest. They act like you’re an inconvenience to them.
cassie peterson
2022-05
Absolutely horrible pharmacy. Employees picking up phone and hanging it up, taking it off off hook. Waited for prescription for 5 days till I went in and they told me they couldn't get It. They used to be very helpful I will definitely be switching to a different cvs
T D
2023-05
Bought protein drinks on January 2nd,2023. that was expired in 2020 on the bottle, there are no experaodates on the outside of the box that I bought. At all.
Sheryl Kinney
2019-05
Such a well organized store with a great variety of products. The only problem I have is the rewards and discounts are given after you shop. When you live out of town it's a bit difficult to get back to use those rewards before they expire. Otherwise, great shopping.
Dan Rote
2023-05
Staff worked diligently too fulfill my order. Something that Wal Mart blew off for 2 weeks.
Jeff Elliott
2022-05
Was told I had to wait 20 mins for my items needed. No big deal I went home and came back three hours later and then was told had to wait 30 mins. I will be changing my pharmacy.
Christopher Levy
2016-05
Price of everything was decent. I had an employee follow me the whole time i was gathering my items. I was on the phone talking to my father and she stood next to me the whole time and followed me everywhere. I was displease and didnt feel welcomed.
Michael Yust
2020-05
Very slow. They will tell you meds will be ready at one time then when you call to check they tell you an hour, in an hour they tell you an hour. The check-out girl is rude when you call and treats people like you are not worth her time.
mackenzie emery
2020-05
if i could give the pharmacy no stars i would. I could write out my whole spiel which i did..... but ultimately at the end of the day it's an absolutely terrible pharmacy and i wouldn't send my worst enemy there. 0/10
Sherri Head
2021-05
Moved my prescriptions from Target CVS so I can use the drive-up and not have to go in store! I’ve been very pleased with their prompt service!
deb Hovey
2024-03
They're at is very hard to follow
Laura Meloy
2018-05
This pharmacy cannot get it together, the are consistently not filling my prescriptions, they will tell me my doctor needs to see me again before refilling a prescription than when I take time off work and go see my doctor my doctor tells me they have I didn't need to go see her and that she sent the prescription to them.
Brenna F wilson
2019-05
Multiple problems. Staff doesn’t seem to care. I wouldn’t be with them if it weren’t for my insurance company.
James Stone
2020-05
If I could give it no stars. I would. Staff there are rude and won’t let you talk.
Jennifer Barlow
2021-05
RIDICULOUSLY SLOW SERVICE, NOT PROFESSIONAL. WOULD NOT RECOMMEND.
Anna Dorsey
2022-05
Pharmacy closes at 6PM????? Useless.
Just a Girl
2021-05
Bad attitudes and unprofessional. Please do better.
Classy AJ
2022-05
Nice Employees
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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