Dollar General

Christian Grady

2020-05

This particular store was built in a mutually beneficial location. ( benefiting DG corporate, local customers and the Lenox community) DG will more than likely consider upgrading this location in 5-10 years into a super store after reviewing the books. Not only does it create more job opportunities and generate much needed tax revenue, but this DG provides affordable products to area patrons who would typically have about an hour long (round trip) commute to acquire comparable, affordable products. I know many citizens are happy to pay more for local small business’ but now they have a choice; to continue their prior patronages or stretch their dollar a little further by buying from a more convenient but large corporation... the store itself is in its infancy and the layout may change some as they adjust. This DG is open daily until 10pm which makes it often the only option to shop for essentials without sacrificing time and money to travel 30 minutes away. Most of the staff I’ve encountered are very happy to help customers despite the seemingly overwhelming workload keeping them away from the checkout often. (I recommend hiring additional staff dedicated to JUST the register area or ONLY stocking and maintaining the floor).... I understand staff are still learning and management still implementing services and practices, however, there is a member of management lacking in customer service skills, the impression thus far is she’s not happy to be there, overwhelmed by impossible expectations I’m sure. On two occasions she has stated that DG doesn’t provide certain services or promotions which all other area locations honor. The first instance was not her fault, attempted to load funds to a prepaid debit card, she was unaware of that service, called a superior who preferred to lie to customers rather than learn and teach employees proper protocol. ( successfully able to load funds the next day at the Lenox DG, who’s staff then educated the Lenox location of that particular protocol) ..the second instance, I saw her be snide and condescending with a customer who required a refund after realizing an item wasn’t part of a “Penny Day” promotion (other locations participate in to move certain unsold clearance items for just a penny on a particular day). Clearly she was unaware of the promotion as she looked at the customer like she was an idiot and asked “why would we sell anything for a penny?” In a smug, demeaning tone...encounters since then have been cordial. Despite the ‘for mentioned moments where customer service wasn’t up to par, every other experience regarding this store and it’s employees has exceeded expectations.

Josselyn Huerta

2020-05

Good friendly staff and excellent choice of items at the store. This is clearly the best dollar general in southern iowa. Store was also very very clean and employees were always busy working. Very good work educate

Jessica Cozad

2023-05

We drove over from Corning because I like this dollar store a lot. Got there at 745pm and they had closed at 7. But online it still said 10pm was their closing time.

Brandy Zimmerman

2022-05

I'm in a wheelchair it's always easy for me to get around in the store. Very helpful and nice employee's.

Holly Shoars

2021-05

Great customer service and a big, clean, NEW store! Huge home decor section! Best DG I've shopped at!!

Melissa Christie

2019-05

Really big store. Great employees

James Page

2019-05

Real nice store good service but doesn't seem to have everything stocked yet. On it's behalf it is a brand new store

Brenda G

2020-05

Friendly service..but the aisles are blocked by merchandise on pallets making it difficult to find what you're looking for.

Shelly Groves

2021-05

#1 Store! Great customer service and always helpful. Great prices.

rene Malone

2021-05

Nice people, closer than Walmart. Good selection and prices comparable

Sandra Castillo

2020-05

They are a Christian owned company. I'm a born again Christian of 20 years. I love their store

Joyce Hughes

2020-05

Excellent new store in Lenox IA. Handy, wide isles. I hope they don't change that as so many stores have done near us.

Shelly Clark

2019-05

Friendly employment, big and clean store. Best prices in town!

RosAnna Burton

2020-05

I work there! I know how good things are, how stock is placed.

Kristi Archuletta

2021-05

Employees are always helpful!!Love the sales

Shelly Groves

2021-05

Great customer service with unbeatable prices.

Susie Payne

2021-05

I love our Lenox Dollar General.Has about everything I need.

Daniel Rainer

2021-05

Good place go but a place to spend way to much money 💰

Shari Burger

2020-05

Isles were impassable, empty shelves, no one at check out

Steven Brown

2020-05

Excellent store with great employees!

Kevin Jungers

2020-05

Just love that theres options in lenox now

Shawn Moran

2020-05

Go there all the time great.....

Blanchard's Bees

2020-05

Very friendly and helpful!

Elizabeth Roland chrietensen

2020-05

Clean, good prices,cheap,

don cox

2020-05

Don't donate to locals

Kim Long

2021-05

The staff is awesome

Rosalie Graham 2847th 120th st. Lenox is the

2020-05

Good location for me

Lynnette Worth

2021-05

Nice staff there

Jeff Harris

2020-05

It's a dollar general

Susie Fletchall

2020-05

ok