JCPenney

Barbara McCreight

2024-05

Great place to buy quality costume jewelry!! On sale now! Lots of fashions for spring and summer also on sale. Stock up while there is a great selection. Really appreciated Maria checking me out saved me money!!

Mary Moore

2024-04

I haven't been inside JCP for a really long time. I ordered online, and I had some returns. I was impressed with the customer service I received in the clothing department. I also stopped by the beauty department to see if they had a product I was looking for. The young man that helped me was phenomenal. They still have great clothing and it is still a great place to shop!

Sheri Wilde

2024-03

Got a ring from there & had to have it sized & only had it not even a day and I noticed there was a stone missing one of the prongs cut my finger a little bit where the stone fell out and where they made it bigger you could see where they did it on the inside and on the outside of it

Mary Hinkle

2024-02

I love JCPenny store in Cedar Rapids Iowa. Everyone has been very helpful and friendly. I also get discounts when using my JCPenny credit card. My only complaint is that I have to drive 50 miles from my home to shop there. It is the closest to my hometown.

angela schminkey

2023-11

The worst experience I have ever endured while shopping. Waited in the jewelry department to buy a ring and no one would address me at all. Two old lady employees seen I was standing waiting and chose to ignore me. All i can say is I will never return to this store, ever. Very rude employees, both older ladies. You two just lost out on a 7,000 sale for choosing to not help me.

River Hoopoe

2024-01

The musty uncirculated air combined with the putrid smell of chemicals made it hard to breath. The music was too loud and i had trouble hearing people. The music was also echoey and made my ears hurt. All of that combined gave me a migrain and overloaded my senses. When i got out i had a ten minute mental breakdown in my car.I would describe the overall experience as traumatic.This establishment is not safe for people with autism or those of whom who are easily overwhelmed.Otherwise the establishment is clean and well organised.

John Ferguson

2023-12

Very nice shopping experience. Store was clean and well stocked. Associate took the time to check stock for me.

Marjie Carson Zach

2023-09

Sad very sparse offerings. I think closing the mall has had a negative effect on this. Who wants to park outside and move the car when you move from shop to shop? They still offer decent quality in the affordable price category.I prefer to shop local and support jobs for people in our community.

Tammy Vislisel

2024-03

Best place to save money.I work here, too.Best place for nice quality clothing in the mens, women's & great children's departments.Love the home department we now have Lamps & most items that your home & kitchen will need.

Cynthia Gitta

2024-04

Nice items and the store is well organized.

Nicole Fortner

2023-10

Awful customer service. I was sent the wrong item went into store (took 30 minutes for one exchange) to have them re order it and they sent the wrong item again. When I called customer service the best they could do was have me return to store that’s across town again or pay for the item that was originally a gift.

Carol McNamara

2023-12

Only one sales person but she deserves extra pay. Very efficient.

Lucky Forever

2019-05

bought a pair of boots there,they're on sale...place is fine... 😉😉😉

Lee Gert

2024-01

Love shopping here! No crowds and prices are actually great!

yvette hines

2023-05

I had ordered a Levi cotton hooded coat w/Sherpa lining online, said size wasn't available in store. Then received order an wasn't right size, so was told to go an exchange in-store, site said it was in stock size an color. Got there, an didn't have the size on the color ordered online. So returned the coat, suppose to get reimbursed for it, an ordered there the size an color coat needed. And had to pay again for it. An have to wait again like almost 2 weeks to get in store delivery. There were 3people there, an two of the women were taking care of me an only needed one, was getting reimbursed on one register, an getting rang up on another with other woman?! It was confusing an one gal was rude an impolite. While the other was helpful an polite. Would've preferred only one to assist me. But don't understand is why had to pay a second time for just an exchange? It's been a week an my acct. Still hasn't been reimbursed for the item that was incorrect size. So I paid twice for 1 item an still waiting to do in store pick up?!

Alex Kennitt

2023-05

This store doesn't always have a wide variety of choices, but their prices are usually affordable. It's the staff that impresses me. No matter the situation, no matter the stress, this group of people will bend over backwards to help find something or order it for you. Management has always been gracious and accommodating in resolving problems with returns or pricing. Give these guys a try.

Shannon Triplett

2022-05

I've never seen so many people waiting outside of a store to get in! They all rushed in as soon as the doors were unlocked. The store was very nice and very clean. Everything was extremely organized, easy to find what you wanted. Their clearance items were stocked full and there was a huge section with really good deals.

Teresa Dirth

2023-12

The returned item was kind of a longer than expected time at registers.

LeeAnn Jones

2023-05

I ordered 3 Paul Mitchell's products from JC Penny. They were only available online. Shipping to the store was free and they promised curbside pickup for those trying to avoid malls. I paid $47 (and change). Curbside kid brought out a still sealed box. Opened the box and the bottles were covered in shampoo. One of the lids was not closed tight. Chatted with customer service, and they were unable to help. Because I picked up at store, I have to take all the bottles and packaging and go into the store so they can process the return. They still do not have that product in the store to do a replacement. I'm frustrated and will stick with Amazon.

Kathryn Kalous

2024-04

I was looking at dresses and the fitting room was closed. 😡

hot wheels collective

2023-07

The employees were super helpful, I was looking for some pants couldn't find them in my size but the staff helped me locate them .

Jessie S

2023-05

I haven't shopped at JCPenney in a long time. Recently, I noticed a sale so I went ahead and purchased a few items online for in-store pickup. A few days later I received an email from jcpenney, of course it was an ad or something wanting me to shop some more. Some of the same exact items I had purchased had gone down in price. I guess that happens. I had already paid for the items so there wasn't anything I could really do about it. When I went to pick up the items in store, I was happy with the items I got and they were good quality. However I was disappointed to see that Sephora is no longer in the store. As far as I understood Sephora was very successful within JCPenney and I'm not sure why they removed it. I feel sort of uninspired to shop at JCPenney again.

Jeremy Nelson

2023-12

The last surviving piece of the good mall, best one too, lotta inventory

Kristy Haefner

2020-05

We purchased a winter coat and when we got it home, tried it on and there was a cut across the front of the coat. It looks like it was done opening the box to stick the coats. Took it back and of course there was not a large available. Clerk offered to order online. That was great except we would get charged for shipping. I feel that is wrong. We brought it back not because we didn't like it but it was damaged at the store. We are having it shipped to the store because it is "free" shipping. Not really because we have to drive 32 miles to pick it up. Free shipping to our home should have been done for our convenience. Keep the customer happy!

Tina Becerra-Hinsley

2019-05

Photos were fine. When picking up, they had 'extra' items that were a $20 add, but when I cam back to buy 6 days later, they were not anywhere to be found. They were 'shipped back' despite my having been told by the associate that there was no immediate deadline - and her knowledge that I was interested. I was told I could order them off the menu at this point - the discounted rate would not apply.

Trisha Koppy

2020-05

Some of the best service I've had in quite a while. The gentleman that waited on me found every discount that he could possibly find to save me every dollar. During such a season when everybody thinks it's about making money he was into providing outstanding service and I spent much less money than I had planned but purchased higher quality items then I thought I could afford because of his service. He has got to be one of the better employees that JCPenney has in it company.

BJH Hawley

2023-05

I had a great experience at the store yesterday. Amanda and Tammy, in the home department, were very friendly, helpful and knowledgeable. I appreciate them going out of their way to help me select my items.

Richard Gray

2022-05

Was a long way for me to drive but worth it. We're looking to purchase new drapes for our patio door and pennies has a great person in that department named Amanda who was super helpful to us. So I highly recommend them if you're in the market for new drapes or blinds.

Lucas Hawkins

2023-05

They had a great memorial Day sale got five pairs of shorts for $91. Great deal if you're big and tall guy like me you should go and look at their sale

Deb Wheelock

2023-05

They are still open although the mall they were previously a part of no longer exists. Had a sale going on when we stopped. Got some good deals.