PetSmart

Kerrin Sampson

2024-03

I called to make sure they had a 40 gallon reptile tank in stock before I ordered it and I was so fortunate to have Morgan help me. She was so kind and went out of her way to go in the back to find one since the shelf was empty. Morgan is a great employee and hope PetSmart knows what an amazing employee they have!! Thank you again Morgan for all your help!!

Thora Hands

2023-05

The prices were so high, we could only get a jerky stick for $3 because everything else was so expensive. I stopped to look at the cool fish and animals but was left horrified with the awful conditions. Disgusting. Look at the pictures with caution.

Emily K

2023-05

If I could give no stars, I would.I have been coming here since I moved to Indiana for my poodle mix's grooming. Well, I have alternated between here and another place, but used here when I needed it in a pinch. Anyway. More to the reason for the awful review.I scheduled my poodle mix for a TRIM. A TRIM. I had done the pre check in, and indicated that my dog has health issues to make sure they didn't just blindly check in. I also marked that she was NOT to be put in a dry kennel, and I did NOT want her tail touched *because I trim that myself*. I have been a vet tech for over 13 years- know how to safely trim a tail. I just didn't want to groom her otherwise because honestly I usually prefer an actual groomer.I had my fiance bring my dog in and he told them exactly that. He relayed the information and Petsmart at the time indicated that they "would probably need to trim it if there were matts". News for ya. She's a longer haired dog. She doesnt get matts..she gets knots here and there but admittedly yesterday I didnt brush her because I knew she was going to the groomer. They did NOT ask him a preferred length to cut. They did NOT clarify her health issues.When I picked her up..... my long haired..spunky poodle .... looked like a hack job chihuahua. Even her ears had been touched....and her tail looks like a rat tail.They were not sympathetic. They did not apologize. They claimed there were matts. What matts require you to shave skin tight!??!?!?.It should also be noted that I witnessed the "manager" manhandling a terrified little dog (maybe a pom?) So if your dog is an older pom... be aware, hes probably going to hate nail trims in the future and probably will be sore for a few days.In the checkout line even the manager couldn't hide his face.We will NOT be back. This is poor service and the worst Ive ever had.Im generally a pretty understanding person- she's a mix breed. But this..... this is unacceptable.Photos to be added soon. My phone wont let me upload them at the same time.Edited to add: photos. 1st 2 are of her now. 3rd her the night beforeAnd 4th is of her previous cut with THE SAME HAIR CONDITION. There are no matts. Ever. They just were lazy and illeducated on what a matt actually is.Word of caution for anyone considering their grooming... they are uneducated high school drop outs who just needed a fast job. None of them have prior grooming experience.

Kerry Ideman (chasnfireflies)

2023-05

Great trip this time. We found a ton of fun toys for the cat and the doggie. We couldn't find the specific type of weight control food our sheltie is accustomed to. Two store associates helped us figure out that they have rebranded the version and found us the equivalent replacement food as well as a premium good stuff catnip. Thanks for the help!

Betsy Fish

2021-05

This location is kind of meh.They have a wide variety of dog and cat toys, treats and accessories. Their prices run a little higher than other pet stores in the area. The store is usually clean and organized. The staff is okay, overall they seem friendly but you do need to hunt for someone if you need assistance. Sometimes there's a fairly long line (5+ customers) to check out. I have never seen more than one register open with other staff members standing around having side conversations.I have not used their vet or grooming services.I would reccomend going somewhere else for fish or exotic animal supplies. They have a limited selection. Their fish variety is limited and the tanks seem kind of dirty. The equipment seems like it needs an upgrade.I would return because the location is really convenient and they do have some cheaper seasonal deals on dog toys.

Ashley P

2024-01

bought two hamsters here a week apart from each other not so long ago and both of my hamster have passed barely been a month since i had them. They had a big space had food, toys to play etcc everything it may need to live a happy life but it just weird how its soo soon that they passed.

Larry Nichols

2023-07

Took my dog ELMO to get groomed and nails done 7/08/23. BAILEY was the groomer. He is very picky about people touching his front paws. She figured out a way to get them done, she got all but one nail done. Told me to bring back tomorrow our in a few days to do the last nail. She could have gave up and not done them. So Thank you Bailey, will be going back to let her groom my dog

Mr. & Mrs. C

2023-05

Krystal was very pleasant and helped put us at ease, as we left our dog for a nail trim. Gracie assisted in comforting our dog, as he was frightened to be there. The walk-in nail trim and grinding service was quick and professional. Thank You SO MUCH for your kindness!We will definitely visit again!⭐️⭐️⭐️Kindness is key!⭐️⭐️⭐️

Jennifer A. Harris, CPA

2023-05

This place always has what I need for all my pets in a pinch. Rabbit hay, quality dog and cat food, healthy treats, etc. And you can earn rewards on their app.

Michael Parsons

2024-05

A little pricey when compared to others, but the staff and the rewards program make it worth going back for

Phillip Pryor

2023-11

Lori was great with our baby. She did an awesome job! I was nervous because he’s had the same groomer since a pup but she is retiring. Lori made the transition easy.

Kat Brunning

2023-09

The freezer is pretty empty.....Edit- It seems like we always have to wait for someone to help us with fish.

Brad Carroll

2024-05

One of few places with Merrick and other few made in USA doog food.

Priscilla Follet

2024-04

Was nice to have an associate that can help in all departments from fish to recommending a leash for our service dog.

Erica Mink

2024-01

Great place just wish they weren't so expensive, but I'd highly recommend them u can get discounts if u sign up for rewards ECT... Just great place

James Carfield

2022-05

Good place to get anything you may need for your pets. The only reason I'm giving it only 3 stars is because the couple times they've groomed my pups, they cut my oldest Boston Terrier's nails too short and caused him to bleed because they cut into the quick each time. He's the most calm dog too. I've taken my dogs to 3 other groomers and that's never happened anywhere else. I would recommend this place for dog food, treats, and toys. Just take your pups somewhere else for grooming!

Joejobexpress

2023-05

Friendly staff makes a great place for pets!My service dog LOVES coming here…She gets excited when she sees your sign on the building & prances in the parking lot lol.

Austin McNeil

2021-05

Very friendly & helpful staff! If you enjoy looking at cats, this is the place to go! Even consider adopting one, please do!I adopted a kitten here back in September 2014, it was Saturday adoption day. His name was "Tony the Tiger" at the time. I changed his name to "Moose" due to losing a cat named Tiger recently then. Fast forward to January 2021, & he's one of the happiest, healthiest cats we've ever had. I'm more than happy we adopted Moose from here a few years ago.

Cay McCubbin

2022-05

The greatest employees! All are so kind more than willing to help. Not often you go into a store in need of product and they stop at what they are doing to help you, at that with a smile. Needed supplement for my sweet dog. They always have everything you need, well stocked and to boot clean store. Petsmart made my day! They priced matched what I needed so I got two. Can't say enough! Employees always smile, talk with you makes you want to stay. We love our animals extremely high priority and Petsmart feels the same. My girl lickin her chops because Petsmart had her favorite treats too.

Jamie Tabor

2023-05

Wasn't too crowded on this Christmas Eve 2020. Multiple needed help finishingselections for all pets. Friendly check out associate. All in all a good shipping experience.UpdateStore was well stocked. Needed help finding item. Associate didn't speak, but took me to the item. Check out associate have good, friendly service

Sarah Bair

2023-09

I used to shop here and did training all the time with my dog Xena. She passed away 6 years ago. I have been back a few times the last couple of years with my new dog. The staff is always friendly, even though you can tell they don't have enough help. The only reason I still shop here is to get prescription food. The sidewalk in front of the store is caked on with urine. Yes, dogs pee, but it should be power washed a couple times a year. I went in right when they opened. There was dried pee on some shelves and a couple of spots on the floor. It's just not sanitary. Especially with a vet located in the store. You would think the vet office would help with the cleaning around the office area. I will continue to get my prescription food from here,but unfortunately, I will not be able to bring my pup.

Kelly Hinojosa

2023-09

I've never sat in the parking lot and posted a review before I even drove home, but here I am. Adam in the aquatic area was so helpful, patient, and incredibly knowledgeable. I'm newish to the Southside, and I will only be coming here from now on. The lady ringing me up was also very pleasant. Overall, it was a great somewhat-impromptu stop!

Olivia Anderson

2023-05

Bought two betta fish a few months back. One supposed to be a male and the other a female. The male passed away within weeks and the "female" we were sold was actually a male as well as we recently found out.

Dan Terrell

2023-07

I don't know how else to contact this location. I had a buzz cut grooming appointment for my 80lb golden doodle, Wilson, and it was bad. They got way too close to the skin, burned him, and they didn't even cut all the hair. I was told $95 base + additional fees depending on the extra time for mats up to $160 but couldn't give me a price until after. He did have mats and overdue for a cut, I was expecting a fee, but he wasn't that bad and I had trimmed his head and back that week already. I included a photo I took the day before. I received a phone call 3 hours after, which is standard, and she told me $142. I ask how much longer it took and she said an hour and a half. It's never taken less than two. But, whatever, I don't fight it, and I pay no problem. I noticed at home actually how bad everything is and I've tried to call at least 8 times over four days and it's never answered, told to call back later and then it disconnects.

Sinnamon McGill

2024-01

They have just what I was looking for and more. Very reasonable prices. Would definitely recommend!

Sarah Meyer

2023-06

Easy to find items and very clean store. Seems a little under staffed, but those who were there were really helpful. Easy returns, I didnt have my receipt but the lady was able to look up my purchase using my rewards card. Super easy.

Tilisa L

2020-05

I took my multipoo for grooming in December. When I picked her up her eyes looked irritated and a lil red and raw around her snout. Next day when we got up her eyes were so swollen and watering and she had a raw bloody spots around her snout. It continued to get worse each day. I don’t know what they did and I never called because after reading other reviews it’s clear it’s a continued pattern. My baby will never go to another pet smart especially the one in greenwood. Terrible shame.It’s been almost two months and her snout it healed but her eyes especially the right one still has issues.

Don Claffey

2023-09

We took 3 dogs to be groomed at pet smart. They shaved them and one had his tail hair cut as short as possible. It will take a long time to grow out! They gave the excuse that it was too matted. No comment when they were dropped off, no call while they were there. Same dog was cut very poorly. Tufts sticking up all over. Apprentice monkey barber⁉️ Do not use groomers there‼️

Shawn Hicks

2023-05

Using my boyfriend's account to type this. Genuinely I don't understand how people go here to this location and why it's still in buisness. First, it's not clean. Last time I was here a couple of months ago, there was a pee line from one aisle to the other. No one in sight. No wet caution sign. If I had fallen, they would get sued hands down. I had to hunt for someone to inform and this woman seemed off. She shrugged then said "I will get to it when I get to it". Really? Her hair was a mess and kind of wavy and she looked completely checked out. Blue eyes, short. Lastly, I only got two items. The line was long and only 1 register open. The cashier was an older nice lady but she looked displeased. Overall do not suggest going here. There are way better places

Jen

2023-08

Went in to buy a specific cricket keeper that their website said they had in stock. When I went in I asked one of the male employees where they were located and unfortunately the website was wrong and they didn't have it. But he was extremely friendly and gave me some suggestions as to where I could find it elsewhere.