Kroger

Polar Bear Says Yummy!

2023-07

The most annoying thing about this store is searching for a cart that actually works. A wheel will lock if the cart is taken outside the lot. Unfortunately the lot and lobby are littered with locked and partially locked carts.The grocery area itself is adequate.The public areas, though, need a through cleaning.

April Jefferson

2024-04

They have taken all the bottoms on the carts so you can’t store items while you shop. It’s ridiculous! I am a shopper. This makes my job more difficult!! I go to stores all around the city and nowhere else have they find this! It’s crazy because they aren’t doing this in the more affluent area stores. They are profiling a redlined area where most people in the area have no choice but to shop here! Kroger do better!!!

alec_ s_ (Alec)

2023-12

You’re better off going to Whole Foods or Needlers.I do not buy dairy or produce here.This store sends the message that Kroger executives do not care about consumers and they do not care about the hourly employees. This Kroger is the only grocery store in the area. Yet they are not able to keep enough staff to keep the store clean (numerous RECENT health department fines/citations - search Google for news coverage), keep the customer service desk open regular hours, or to have enough cashiers working to prevent long lines.The underpayment of and lack of employees cause gross, unsanitary conditions. Spills with free standing displays pulled in front of them instead of a wet floor sign or being mopped up. Ice cream melting on shelves in the cereal isle.The fact that the salary executives are okay with the state of this store makes me uncomfortable with spending my money there. They have a geographic monopoly, yet have no interest in the wellbeing of our community. I know it sounds dramatic but it’s really just pathetic that Kroger, one of the nation’s largest companies, doesn’t pay its employees enough to retain good workers. And the employees who have been there for a while are visibly overworked and/or unhappy.They don’t even sell Boar’s Head deli meats anymore. Maybe the result of the health inspection issues?? That is a main thing I like to eat… so now I go elsewhere for it and most of my other groceries.The most recent time I was there, the police man (one is stationed at the front door at least every evening, maybe during the day too… not a bad thing, but I do feel bad for them that they have to spend their time at Kroger) on duty was helping people who needed assistance with the self checkout because the self checkout attendant had to go help someone with something in the regular checkout line. It was absurd.The time before that the entire stock of 1% milk was at least 1 day expired. (Photo taken 10/23)Southern Plaza store hardly better morale-wise.

Sara Collins

2024-02

Worst experience in 14 years of dealing with this place. I spent over 200$ in CASH NOT FOOD STAMPS. I have ptds and got side tracked cause some Kids was stealing food, I TOOK THE BACKPACK TO THE GRAY HAIR LADY WITH BRAIDS THE MANAGER. and left $35 Worth of groceries.when I realized this within 10 min I live around the corner. The LADY WITH GRAY HAIR BRAIDS treated me like we was on lets make a deal. I ask for the Manger, she made a call and then the manager ask how much was the items I was missing. It was 35$ so she offered me 25$ worth of stuff or nothing.. so I took the deal. The manager is a coward and cant handle this side of town. Just sad the Gray haired braided lady said she saw my dryer sheets but said my shampoo was something else. I HAVE WENT HERE FOR YEAR'S. When I won 200$ on a lotto I gave this Gray hair lady 20$. I will be contacting corporate. I'm not the under age kids that have was trespassed and yet got into your store and tried to steal. I'm a hard working Mother. Who don't deserve this your. Customer service for a reason.

M NKOSI OSA (MNO)

2024-04

The staff are always kind and yet this location is consistently a miserable experience. They are clearly understaffed (or mismanaged). Self checkout lines extend down entire aisles, with only one set of self checkout lanes open and only one additional cashier lane open. I’ve never seen a relief cashier called and a lane opened up to help staff or shoppers out. It’s beyond frustrating and cruel to shoppers who have other places to be than standing in line. It feels like yet another poverty tax and I can’t see myself shopping here until they get it together, sadly. I’ve shopped other area Krogers and they are nowhere near this impossible.

Shashan Deyoung

2024-04

The management in the store is closing the doors prior to 10pm. I arrived at in plenty of time to grab a couple items. An individual wearing a Kroger shirt stated that they close their doors at 9:45. At least a half dozen people were turned away. The posted store hours are 10pm. It's not fair to patrons to close early. Plus, the store missed out on sales.

Micheal Deaton

2024-04

I can't stand this Kroger. Every time I come here I stand in line for at least 45 minutes because there's never anyone doing any work. They're always just standing around like they have nothing better to do. Get off your phone and work the register. There should NEVER be a time when the customer is held up waiting because youd rather play on your phone. If I could give zero stars, I would.

Kristen Reckert

2024-01

This location always has the items in stock you're looking for. Sometimes, the lines are long, but the cashiers are awesome at keeping the flow moving. It's definitely the traditional neighborhood grocery store.

Jada Shelby

2024-01

They either don’t have it, can’t do it, close early or something else to make your shopping experience absolute hell. I placed an order for my daughter’s cake on WEDNESDAY for pickup on Saturday. They called me the day before to tell me they couldn’t make it knowing good and well at least 24 hours is needed to place the order. They blame shift and pass the buck whenever possible and it’s pathetic. Trained monkeys could run a store better than these clowns.

Skillpa Crane

2024-04

Today when I went to get some deli stuff for lunch, I had to leave because of how awful the smell was. Customers were hollerin about how it STANK...Worse than usual even which says a lot. Did an employee get stuck between a wall and expire? Ya'll using the dumpster as a funeral pyre? Anyways, I left without buying deli stuff because why would I want to eat food prepared somewhere that smells like turdz sizzling on a radiator. I was able to escape unscathed but employees are expected to work in that STANK.

Paul Clifford

2024-04

There are never any available carts, theres no help, and the cashiers are rude. The place is also dirty. It only got 2 stars because its close.

Poosie Kat

2024-03

Lord forbid they have enough check-outs available. Always out of items. Limited selection. Often get hit up for money in the parking lot....I'm also poor...look where I'm shopping.

RANDY “DIXON” GRANT

2023-12

Well I been going to this particular location for many years & it's always been a little on the hood side, The lot is always filled with trash, Same with any trash cans that happen to be outside, The cans are overflowing with garbage to the point that I'm guessing the people just say to themselves What's the point? And just tosses it on the ground, And don't get me started on the dumpsters in the back of the building!!Been that way for years, For as long as I been coming here so it's not a new occurrence, I believe the reason is because of poor management & leadership & a bad habit of hiring the Trashiest, Laziest, Ghetto garbage that the east side has to offer, (RACE plays no part BTW) But In the companies defense they can't discriminate on people because they think they look to be hood trash or ghetto garbage. So what do you do when you realize that the store managers are trashy, The front end managers are trashy, The deli managers are trashy, The hiring manager is trashy? Well pretty much all the managers are lazy, Do as little as possible while gaining as much as possible in hours worked, Creating a pretty hefty payday for doing practically nothing, So what do you do then? So then considering that all the leadership is one big happy family of misguided lazy ghetto trash then what do you think the type of employees on the lower level of the totem pole are going to be like? So basically when you have a store the size of Kroger's being operated & staffed by some of the worst east side hood trash around then this is the type of business you will have.So I'm really not sure if they have replaced them yet but they had a max of 45 carts from what I recall & only about 13 of them actually still work for customers to use for shopping, The rest are all piled at the end of the walkway in front of the building to the right of the entrance, In an area that I like to call the "Grocery Cart Graveyard" Many of them are locked up, Wheel's are missing, Some have been hit by cars & the baskets are warped cracked or broken, Some have wheels that barely move while your pushing them and the bolts or small rods that hold them on are rusted creating a very loud sound, Usually squeaking, rattling, rubbing or clicking & those are the few that actually work a little bit, But then as soon as you check out & get to the front door where you go out, Right there is a security scanner that locks the Wheel's up so you can't steal the cart or merchandise, So it automatically locks up the wheels on random carts.Then there's the inside store issues, After walking around the entire store making sure whatever they have available or is something you like or have enjoyed eating has been placed in your cart, So you head for the register but before you can even get to one you get about to the first cross section & you are stopped & are forced to step into a line & wait your turn because there are not enough registers open at any given time & it don't matter what time of day or night it is or how many employees there are on the clock they refuse to open another register to relieve some of the frustration & pressure that only having a couple of registers open is putting on employees & customers, So I complained to a cashier a few weeks ago & was told that they are having a corporate meeting the following Monday to discuss how to solve the issues this store is having, She even said that the news has even did a piece on it on the evening news break, So when the news gets involved you know something will get done, But that was a few months ago & I go there often & it's still got all the same issues it's had for quite awhile.And if you have to use the restroom & you go in to this one the first thing that slaps you in the face is the overly intense smell of urine feces & garbage, The stall doors need repaired & there is never any TP in either stalls, Graffiti written on the walls, Sink is filthy along with the mirror, Toilets could use a scrubbing, And some employees have attitudes that needs adjusted, Other than that this store is just great.

Nicole Hunt

2023-11

This is without a doubt the worst Kroger in Indianapolis. The workers couldn't care less about doing their jobs. Especially in the deli. There is an older woman who works back there who makes you feel like you're inconveniencing her when you need something. The self check out is always backed up for at least 10-15 minutes. This store needs to get it together

Sierra Moore

2024-05

Order a cake last week picked it up Saturday no one was there n it had the wrong iceing on it very disappointed.

John

2023-11

The line just gets longer and longer as Kroger's corporate profits grow and grow. Maybe pay a living wage and you'll find employees.Long lines, just one form of late stage capitalism.

Candy Walker

2023-05

Becoming the worst kroger to go to. Went in there for 6 items so i can finish dinner. It took 1hour to get out of line there and when i got in line it was at back of store. There is people walking around everywhere in the back but thet dont want to put them on register when its time for alot of people to checkout. This store really needs a new manager. So dont go into this store unless you grab a cart to start with in the parking lot and also have hour to stand in line. The stores up the food prices for what not to pay people to come in and work then why are prices higher? Then on top of so many people walking out they leave the carts full of food and they sit there ruining the food. So this krogers losing customers and food wasted. Its not good and they will ahow and signaficate loss in coming year. Only postive thing at the store was the customers that did dwcide to stay because qe had no choice was very nice about it but decided they wont be back to that location. Its sad

Sess Eka

2023-11

This Kroger is the worst grocery store I’ve ever seen in my life. It has gone so far downhill over the past 5 years too. I used to go here a couple times per week and now I only come here in case of emergency. Literally the laughing stock of the east side at this point. There are memes about how bad the Linwood Kroger is. Every now and then I give it a try but I almost always just leave the store empty handed and drive elsewhere because the food quality is terrible, there are spills everywhere, none of the shopping carts are working if you can even find one, and you have to wait in a chaotic line wrapped around the liquor isle for self checkout because it’s the only option. There used to be two self checkouts you could choose from but the other one has been closed every time I’ve been the past year or so.One time I walked into the store and walked right back out because it smelled like something died in there. I cannot emphasize enough how bad it is. I’m appalled that Kroger thinks this is acceptable and is denying the thousands of complaints this store has consistently been receiving for years. It’s really a shame. To top things off the prices are more expensive than other grocery stores in Indy. Much better prices at Meijer. Our neighborhood needs an accessible, clean, grocery store and this isn’t it.

T-Signate

2020-05

I Love Kroger! Shopping is fast, they have clean & wide aisles. Lots of International Food options. Fresh Deli+ bakery everyday and meat counter. Plus there is a cute toy aisle for my kids to sneak things into my cart!

Kayla Tatman

2023-11

Kroger has unfortunately gone downhill. I purchased a 3 pound roll of hamburger there about a week ago, I took 1 pound out on Monday to cook dinner and went to use the other 2 pounds tonight. The best by date is tomorrow and it's already rotten. I can't for the life of me find my receipt and it's not showing recent purchases on my app, but it's still in the original roll with the store name, Kroger, on it. They told me I have to have my receipt and then they will decide if they will refund me or exchange. So upset because this is the 2nd time it has happened with ground beef. Then I had bought a honey dew melon about a month ago, went to cut it open that night and it was rotten. So they exchanged it and I took the other one home and cut it open and it was rotten as well so I gave up and threw it away. So disappointed.

Elysia Arntzen

2023-08

This Kroger is best around the lunch hour. When I go after work, it's pretty busy. I've always gotten good produce there, and they usually have everything I'm looking for. When it's busy, produce can be picked over or completely sold out.Prices are great! I use the Kroger app and always scan my card for discounts.There are bike racks right up against the building, and they have both baskets and carts for shopping. Baskets aren't always by the entrance so I have to go ask at the checkout. Carts can sometimes be all in use too.

Jeff Howell

2024-05

The cashier Evon took great care of me.

Michele Cougan

2024-02

Worker are very helpful,And they try to keep the store clean and organized

Drake Cloin

2023-09

Probably the worst grocery experience you can have. Never any carts or baskets available, when they are they are broken. Very unclean and disgusting store. Always understaffed. This store gets to skirt by all of its inefficiencies and poor quality control and cleanliness simply because it’s a close option to many of us here in the inner city. Night and day different from any other Kroger I’ve been to.

dustin jones

2023-09

One night on my way into this store (through the exit of course since they never have the entrance open) I stopped and blocked the doorway because the sheriff lady was arguing with a shoplifter that was holding a bunch of grocery bags full of meat. When he tried running for it and reached the exit I grabbed him so the sheriff could catch up and it took us a while to get him down and it was a pleasant surprise that about six guys standing in the Uscan section ran over and helped us to finally get him in cuffs. When it was just me and the lady wrestling him we fell into that big plastic shoplift alarm/detector on the right side (if you’re walking in) and broke it completely off of the floor. This happened last November and I’m pretty sure it still hasn’t been fixed.

Derrion Brown

2023-10

Why have a bakery when there is never anyone to write on them. I believe it was a manager who told me that. How are you managing a bakery and can’t decorate cakes? Went right to Walmart and got what I needed.

Marina Fernandez

2023-05

This Kroger is always jam packed with customers and there are never really any cashiers. Be prepared to spend at least 40 mins in here. Also they’re never fully stocked and 90% of the employees I’ve encountered are very rude. EDIT TO ADD please be careful getting meat from here! There is a good chance it will be rotten. Parking lot is full of trash. Bring in your own cart from outside. Also be prepared for a random person to ask you to by their groceries

Alexis Niekamp

2023-12

Frequently not any carts or baskets in the front for use. I've seen self check-out lines reach the back of the store.

molly Watkins

2023-09

Never has carts insideAnd what's left in the parking lot has locked wheels. Never have anything other than one side of the self checkout lines are all the way to the back of the store takes about 20 minutes or more to get to the checkout Hard to shop herePlease CLEAN UP THE PARKING LOT ITS NASY

Drew G

2023-10

This kroger is sad. The shelves are always heavily picked over, the lines are incredibly long, and the food quality is questionable. There's always a lot of fruit flies in the produce area. I live within walking distance and I won't even shop here unless its for a couple items. I just cannot trust this store will have what I need. I drive to Aldi on Washington or to the Walmart or other Kroger on far east Washington. The Shadeland Kroger is about the same as this one. I don't even believe it's store managements fault. Kroger pays pretty little and often will only let the workers work 20 hours or so. Who can survive on 20 hours? I don't blame people for not working here.