Walgreens

emily vujko

2024-01

the first google review i’ve ever left because i usually just don’t care to but my experience this morning was awful. first of all, let me just say i work for an urgent care and we constantly have our patients complain about this pharmacy and i honestly haven’t been to this location in years even tho its closest to my house due to how horrible the service always is. i drive 10 minutes out of my way to go to the calumet location. so i have my NP send a med this morning (watched her do so) pull up to the pharmacy, they don’t have the script. no biggie, i understand electronic glitches happen. i have the NP send it again (once again, i work here so i know she’s sending it. i watched her do so the first time) i wait 20 minutes in the parking lot to give them time to receive/ fill it, pull back up. the tech still says they haven’t sent anything and the NP will have to call the script in. i tell her i work with the NP and i physically watched her send it and i knew she sent it again. okay, it’s fine. i feel like garbage i just want my meds and to go home. so i drive BACK to the urgent care to just get a paper script so its easier. i come back to walgreens and this time step inside where i am greeted by a girl named Sierra. right off the bat, she seems annoyed she has to type in a paper script (which i work in healthcare and understand it sucks doing the harder thing but i had already sent it twice electronically) after about five minutes she walks away and grabs someone else but doesn’t give me any further instruction so i just stand there and she goes “you can sit down it’ll be up shortly” like she doesn’t know why im still there. okay perfect, i really don’t feel good at this point, its been over an hour since my meds weren’t sent the first time, im a little frustrated but i figured maybe she’s new. About 25 minutes go by and i just stand up in line to see how much longer it will be (if i should just go back to my house) and she yells OVER the line of customers and the customer she’s with “your scripts aren’t ready” YEAH. clearly i know that. so i say “do you know how much longer” she goes “there’s only one person, she can only work so fast” i tell her i understand but i feel awful, the scripts have now been sent for two hours, and i just want to take my meds and to go home. if she would’ve told me it would’ve been 45 minutes instead of telling me to take a seat, i would’ve gone home and been fine! her response to me saying that was “I get that, but she can only work so fast.” once again, in front of a line of customers with an attitude. the girl next to her tells me it shouldn’t be too much longer, so i sit back down this time super frustrated. the lady next to me even apologized on her behalf. and then another 20 minutes went by before my script was done. Listen, i understand the world is short staffed right now, but this is the WORST customer service i’ve ever had especially coming from someone dealing with sick people. will never be back to this location again.

Marc Gizar

2023-05

Disgusting excess for professional behavior at this pharmacy. 7 people in line, we have appoints for vaccines, we walk over to the dam window with a sign that says "vaccine check-in" Patricia pharmacy tech screams out in front of everyone "get in line there's only one" embarrassing, unprofessional, I said we are following the posted instructions she argued saying we don't do that, she then tells us it's going to be awhile I said it better not be we are scheduled, she said that's not how it works... none of this family will be back to this sht show pharmacy.

Roselyn

2023-11

Great Experience working with Patrice in the pharmacy department today: 10/11/23. She administered our Flu and Covid injections beautifully. Patrice is a great asset to your company. She deserves a raise!!! Roselyn and Dorothy.

D. G.

2023-09

Watch the pharmacy people closely. I called in a one-month prescription, with one refill. Expecting to pay $24… I pull up to the window and the lady says that will be $69.89 because THEY decided to give me a three month supply. Nice of them to let me know or change it without asking. 😡If you use a good RX and your doctor finds you the cheapest place to get it, and mine just happen to be Walgreens . For $10.50.When I got there they said it would be $28.00 . I called the manager when I got home. They said no one had ran it through my good RX prescription card. I just started using this Walgreens three months ago and they make way too many mistakes for my taste. The whole day wasted on three trips to Walgreens and one trip to the bank, because they did not put the money back on my card they gave me a cash refund. Although they did the right thing, I am very skeptical about what they’re giving me, the quantity they are giving me, they do not take the time to run it through any prescription card or find you a cheaper price. WALMART does a much better job on that aspect. But they don’t try to take your money or set you up with a refill that cost $80 that Walgreens themselves Created from a $24 prescription. Walgreens is not cheaper on three month supplies at all not buy a penny , Walmart on the other hand will save you money for three month supply, in case you’re wondering. My suggestion is call before you go to make sure they’re open, and make sure the price and quantity is CORRECT. also check the prescription number that you called in , to make sure it is the correct prescription as written by your doctor. Not the people that work in the pharmacy at Walgreens.Some of the employees in the pharmacy do their job. *There are some that do not care, some that do not know the rules that I have the right to refuse the prescription.Just because they filled it how they want it does not mean you have to accept it. Especially when they’re holding it in their hand on the other side of the glass telling you -you have to take it. NO YOU DONT.This is not true, they are not doing their job correctly. Call the pharmacy manager, Vanessa. Vanessa‘s great and fixed many problems. Thank you Vanessa.Some of the workers are nice but that does not excuse some of their actions or lack of.You must remind all of them to run it through your prescription card that is on file. Even though they’re supposed to do this anyway you will have to tell them! Some will argue that they won’t do it. ASK FOR THE MANAGERDon’t give up you will save money if they will run it through the good RX prescription card or whatever you have on file. So far I’m not that impressed.They would have to step it up quite a bit. I only get my prescriptions there. I did not want a job there-With no pay.! Even though they fixed the problem, it happened twice in two days. Those are not good odds.😡 I can say is step it up Walgreens stay on your toes and pay attention when somebody returns medicine, I want my money back like I was promised. But the girl that took it she just took both prescriptions and said thank you, bye-bye. HEY WHAT? NOPE Not so fast sweetie,DOUBLE CHECK EVERYTHING. That’s when the lady took the bag and my prescriptions and said thank you bye-bye SMH. YOU OWE ME A CHUNK OF MONEY. which was returned in the form of cash, not to the original form of payment. Very frustrating and inconvenient in the long run.Just because they are open later and have a drive-through does not make them the best choice to do business with.

Taylor Preston

2024-04

Pharmacy is terrible always backed up with an attitude like it’s your fault …n then u call asking about your prescription “they can’t find it “

Alicia Matos

2022-05

They told me to wait for my medication and then said wait 1 hour. Then we got a text saying that it was ready to get picked up. When we went back it was ready for this Walgreens is trash the one in highland is better PERIODT 😭

Cindy Richardson

2022-05

Very unhappy with drive through pharmacy. Used to be fantastic for years and years. Now they make multiple mistakes, are really rude, and you have to wait forever for anyone to come to the window. Cars were lined up behind me, and even started beeping. Very imbarrassing for me, because they hadn't even come to the window yet for me. Negative stars would be given, if possible.

Ashley Grove

2019-05

Placed a photo order last night and went to pick up today and was told by An employee named Alex it wasn’t there. I had a confirmation email and Alex just kept saying it wasn’t there. He had the worst customer service I have ever dealt with! Never once did he try to resolve my issue and never apologized. Claimed it was a glitch in the system. I order pictures all the time and never had this issue! Due to his poor customer service I will no longer ship at this location. I have given them multiple chances and they are just rude!

Colleen Herron

2023-05

The absolute worst pharmacy. I have been hung up on soooo many times, spent countless hours on hold, had prescriptions canceled, rude techs. I started just driving up there to relay ANY information I had.

Gervais T.J.

2020-05

Mean and grumpy pharmacist worked Sunday July 7 2019 evening. My baby was had a fever from teething and I asked him a question and he shrugged his shoulders with an attitude said he didn’t know. He just didn’t care! Wrong Profession!!!I just read that others had a bad experience. It’s time to call the home office

D NA

2016-05

This is the WORST pharmacy ever. I have given this pharmacy chance after chance thinking maybe they just had a bad day, but seems every day is bad there. (Does customer service even exist anymore? ) Anyway, if you like to be treated like garbage, than this is the place to do business. I just cant believe the amount of money they get form the customers to be treated like that. Had to give one star, didn't have the option for zero. Good luck.

Erica Barnes-Washington

2023-05

The Pharmacists are very friendly and nice. The workers are very helpful and polite. This store is very clean and bright.

Ben Birtciel

2022-05

Everyone at the pharmacy acts like you're an unwanted begger everytime you go there. Either on the phone or in person they treat you with discontent and resentment. They have ZERO costumer service etiquette

Jeannine Sorensen

2023-10

Love that I can shop late night and feel safe!

Js VSpa

2022-05

Tom Tozywio .. According to him he is the Manager stated after a certain time he don't get paid its 10:03pm and store closes at pharmacy 10:00pm .. and I NEED MY MEDICATION after having Covid .. HE NEEDS Another profession He really need no Stars

Mic S

2018-05

After being a customer for so many years, it's really sad that I have to move my prescriptions elsewhere because of repeated poor service. Today I was given the wrong prescription. When I went back to the store they dismissed me saying that since I had already left the store I could not get a refund. It took 20 minutes and 3 staff members for them to give me back $3 dollars. I'm really disgusted.

Mark Bussey

2022-05

Neither the store nor the pharmacy are open 24 hours, which is a nice surprise when I'm trying to send my son's prescription over there at 6 pm on a Saturday and the urgent care is under the impression that they're open past that

Jason Mitchell

2018-05

I used to have my prescriptions filled here when they had a 24 hour pharmacy. They don't have that anymore, and after having a very poor customer service experience with a floor manager I won't go back. 2 stars because the ladies in the pharmacy are friendly if you are friendly with them.

Cris

2020-05

Wasted way too much of my time dealing with pharmacy blunders. The cost of everything in the store is astronomical. It's not a "convenience store" more like a burden to your time and wallet if you have to go! Lol

Avien

2019-05

Very clean location. Thankfully 24hours.

adlakejim

2021-05

Pharmacy is slow slow slowwwwwwwwwwwwwwwwww. 10 minutes per customer at counter. She doesn’t even have to service the drive up either.

David Bryant

2024-01

Helpful and normally quick

Dušica Kosijer

2020-05

Very poor customer service. The pharmacyst was rude and didn't even wanted to help to resolve my problem.

Bunny Yetsko

2021-05

It's definitely one of the best locations in my area.Just wish they had more in stock of what I needed. They usually do.

Ed Henson

2022-05

Girl slow as hell through the window guy 2 cars behind me went and parked whittenside and left 15 minutes ahead of me by going inside

Nicole M

2021-05

I love this Walgreens. The pharmacy staff have dealt with me for over 20 years. Wonderful!

Lyon-Bondye Kratos-Radah

2022-05

Cashier named David with the glasses was very polite and has extraordinary customer service!

Angela Hollingsworth

2023-05

Every trip there has been a negative experience.

Sherry Preste

2019-05

Best pharmacy ever. Workers are very nice and know their jobs.

Billy Armington

2022-05

always friendly staff clean and well stocked