Family Dollar

3.8 (110)

400 S Grand Ave E, Springfield, IL 62703
(217) 993-6170
familydollar.com

Claimed
Dollar store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Martin Fruchtl

2023-05

They refuse to honor the posted prices on the shelves. I bought Powerade last night for my mother who is sick and was charged $1.35 each. Didn't notice until after they had it totalled. The posted price is 1.20. I let it ride but told them about the mispricing. When I asked this evening if they would honor the posted price or not, since they still had not updated the shelf price, I was told no, that I either wanted it or not. Never going back.

Renee Bey

2023-10

I was enjoying the customer service and friendliness of the regular ( and interchanging) staff. However, lately the store has been closed at random times of the day with no real explanation or heads up. I'm not sure what is happening but this loyal customer of the Family Dollar franchise is not happy.

Jashianna Williams

2024-02

Rude Manager on duty !!! Cashier was more down to earth . Will never return to this location!!!! Shop else where

a bot named jody

2023-05

I was an employee at this Family Dollar for a few months I would like to report the manager, Jamie Phillips, for giving only certain employees like her daughter more hours than others, letting certain employees leave work while on the clock & also for wrongful terminations. I have endured & witnessed documented racial discrimination at this store. Be careful .

Cyd Mombourquette

2023-06

I bought a product and didn't realize it was Dated March...I bought this in May.The girl at the cash register kept saying I'm new here I'm new here. I asked her what was the cheapest cigarette they had she says I don't know I'm new here and never went to look.Then when I said I have a returned product she yells for someone named Ben and the other guy that works there says Ben went home to change his laundry. Needless to say neither one of them knew how to do a return. So the guy had to call someone on the phone and get directions on how to do a return. I don't think I'll be going back to this store.

Novinemeth@gmail.Com Nemeth

2023-05

I do not generally leave reviews but after 2 horrible experiences in a row I must. Past week I went to the store and the newest employee was outside using an excessive amount of expletives. Last night I went to the door and she comes outside cyssing AGAIN. Me, my kids and other customers go in. The employee comes in and decides she is going to embarrass a customer and look thru her bag with the excuse it was too big and should have been left behind the counter. Maybe if she was in the store and not outside again then the customer would have known. The fact she actually looked thru the bag (reuseable shopping bag) and the colorful language and old enough to know better tells me she's not cut out for retail.

Chrisrina Hill

2022-05

The store is close to home which is nice. However , it has been closed for 2 days with sign saying "closed due to lack of employees." There are definitely 2 employees who are very helpful when they are open. The district manager needs to come for a visit. Freight all over u-boats but no one putting it out. Yes I was a store manager for 15 years.for a department storeBut I can honestly tell you I made sure my store opened

Edwin Casares

2022-05

Worst manager ever. Doesn't know how to tell time! For the past two days I have tried to get coffee and bread before heading to work and both times it's 8:30 and still closed! It clearly states 8am is the time they open. If she would get off her phone and open the store like she is supposed to it would be amazing.

Lisa Brown

2022-05

We showed up to the store at 7:53 p.m. Needed milk and did a little impulse buying so we shopped to 8:03 p.m. The gentleman who checked us out seemed very upset and was in a very big hurry. Also, we spent $64 and they said they could not give us a receipt. So I'm not sure if I was overcharged or didn't pay for something because he went so fast. We put things in the cart so fast that it possibly could have happened. Please be aware of this.

Chad Carroll

2019-05

They have some good deals. Large turn around on employees..& out of the 2-3 that have been there.. maybe 1 of them are nice. Because it's close to my house, I shop there frequently enough that if they are there any amount of time, they know me. There always seems to be a problem with the food coolers working.. worth stopping by.

Rose Dixon

2019-05

Staff was friendly and greeted me upon arrival and my check out experience was also friendly the cashier helped me find the correct charger I needed . I was asked if I would like a snickers or m&m . Store was clean and had a very peaceful vibe at 830 at night on a Friday night.

Us MullinItOver

2018-05

For some reason this place has really good deals on chex mix ingredients. Aside from that, its clean and that's about the extent of praise. I don't really have any big complaints besides in being a cheap hodgepodge where everything seems really random. Also, beware of vacuum packed coffee that's been punctured. It shouldn't be sold at all but welcome to America where profit is more important than health and safety.

Nathan Nelson

2023-05

They closed early. The girl told me to get out while I was walking in. I will never go to that store again.

Angela Zavala

2023-08

Horrible customer service if you don't like your job quit it's that simple

Michelle Jacobs

2023-05

We came to the store to get a bag of dog food ppl still in there just standing around no hours posted 2 guys come out and say they close at 8 due to the own safety then tell me why they are still in the store at 850 if they close at 8pm now why are they still standing around talking at 10 till 9 very rude guys

Vicki Deschner

2023-05

Who in their right mind has the right expect us to just let them have our purses if we walk in their store...NO way should this be allowed..

Mike Unland

2021-05

Nice friendly place to shop. Clean store and good location. Much better than the alternative (dollar general).

Home Skillet

2023-05

Conveniently located, but I think it sucks that they changed the time that they close to 8:00 instead of 9:00

Dana Gietl

2019-05

Always super friendly and very helpful I love this store definitely a life long customer

Jessica Underwood

2018-05

Very friendly place. They make it feel like more than just a shopping store. Very warm feel

Hollisha Washington

2018-05

I dislike the customer service and it's unorganized prices not in the correct place some stuff not priced so u have to keep going to the front employees a rude

Ra Nesia Bell

2016-05

I love this store. The women there are nice and patient..

Jon B

2019-05

Ok prices. Got an array of things in case you missing something and don't wanna go all the way to the market.

Brian Stevens

2018-05

I stopped there because it was close. They don't carry vacuum bags.

Michael Herdt

2021-05

Good deals but seams like store is always cluttered.

Adaora Onyemelukwe

2019-05

Very clean and the staff were pleasant.

Kadedra Johnson

2023-05

Great location and loved the service

Gerald Anglin

2019-05

Great service somewhat reasonable prices.

joe Davis

2022-05

Southgrand Store keep up the Good WorkG

Christine Pasquale

2019-05

Always friendly, great customer service ☆

Opening Hours

Monday 9 AM-7 PM
Tuesday 9 AM-7 PM
Wednesday 9 AM-7 PM
Thursday 9 AM-7 PM
Friday 9 AM-7 PM
Saturday 9 AM-7 PM
Sunday 9 AM-7 PM

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