Nike Factory Store - Rosemont

Cezsar Ramoss

2023-12

It's a gimmick nothing is discounted but ugly models against the wall. Everything else is like 10$/$15 off regular prices. Save yourselves a trip i experienced bouncing back and forth with a lot teenagers . I mean a lot.

TechGearz With Levi

2023-05

Always low on stock. Half full rows for almost a year now. Less than helpful staff. Multiple managers have been not only rude but downright jerks. They do have great folks there as well but if you have never been here, odds are you’ll not find anything and not really be helped. Have had too many bad experiences to not finally leave a bad review and maybe help others

Roberto Russo

2022-05

I feel like I was not able to find some very fairly priced items. Of course that isn't always the case so shop wisely!. Outlet doesn't mean discount, though, and most store only offer slightly lower prices for the same or similar products you'd see in their regular retail stores. I appreciate this especially now as we try to shop during a pandemic. The restrooms were extremely well maintained as well. Although a bit crowded, and lines for most stores, it's definitely worth the trip.

skyProduction R

2022-05

Huge lines for empty shelves. You guys are going out of business or something ? If you do you need to lower your prices. People are driving and wasting time to come to your store and buy something, not to see empty shelves. Way overpriced! Unorganized and to crowded. Lines on the register.

Imran Khan

2023-10

There was not a single item on sale at 60% Off, and if you ask the associates, they are telling that 30% on Apparel Clearance and 30% on Shoes, add them up and it is 60% off...Seriously, what kind of manager is running this store and giving this type of training.

R Morro

2024-04

Great customer service at the cashier 004 made sure we was satisfied with our purchase and good communication

Naimad

2023-12

Essentially, there's a need for improved staff training. I drove 25 minutes each way to return an online order, only to be informed that I had to present the original credit card. This was not mentioned in the return instructions, which simply advised visiting a store for a quick and easy return. I find it hard to believe that this requirement is valid, given that people can use options like PayPal for online purchases. What happens in such cases? eeeee, it was just a frustrating experience. Despite the inconvenience and one hour wasted, nobody seemed concerned.The next morning, armed with my credit card, I visited a different Nike location in the west suburbs. Surprisingly, no one asked for my credit card, and the return process was quick and easy. The inconsistency in policies among staff members highlights the need for standardized training. Time was wasted in the process, but it's time to move on :-)

cuteShadowluna Girl

2023-12

I was there today 11/5/2023 to exchange a pair of shoe's the my daughter get for her birthday and I didn't have the receipt I told the cashier the we need size 6 and the shoe's the I was returning was 7 1/2 they make me pay 11 dollars for the ( taxes) on the shoe's Again, they order the exact same shoe's and send it home . So why I have to pay taxes again ? if the person paid those taxes when they purchase the shoe's to start with , the store manager tell me the they where doing me a favor to exchange the shoe's with out the receipt like if I was stilling something from them !!! Worse customer service. They act like if they own the store . Our money works everywhere and nike is not the only shoe's store !!!! THEY FORGET THE IF WE DON'T SPEND MONEY THEY DON'T HAVE A JOB ....and the one star is for the cashier lady other wise will give nothing

Shagmond Lowery

2022-05

The Nike Factory Store is always smooth. Now I will tell you this, when it comes to purchasing shoe sizes 15 and up, the choices are extremely slim. If you're one of the larger feet fellas, you can peek in but don't expect to see much due to the fact they receive super small quantities of larger size shoes and with so many fellas wearing larger sizes now a days, the selection gets bought out extremely fast. Also make sure you download that Nike app because they have different discounts different times of the year and also you'll have that digital receipt just in case you need to return something.

Pranav G

2024-01

It was really crowded when we went here, and they didn't have many Air Forces in stock. But had good deals on other shoes.

HBT

2023-11

At the time, I purchased a pair of Jordan 4s. I thought the shoes were cool at first, but once I got them, I was uninterested. I begin to explore seeking professional assistance since I believe I have an impulsive buying habit.The only option open to me is to return the shoes; shortly after completed, the app will generate a bar code and present a list of actual stores around me. I chose it due to the fact that it is close to where I work.I went there during the middle of my lunch break on a weekday and was astonished at how busy it was. this store doesn't have an area devoted to return items, so I had to stand in line with the rest of the people. I estimated that I stood in wait for around 15 minutes.Finally, when it was my turn, the cashier agent asked reasons I was returning, and I told why. She examined the shoes to ensure they hadn't been worn, scanned the bar code, and asked me to swipe the card that I paid with.The issue I didn't have a physical card with me, but because their device supports NFC, it can accept my digital credit card copy and it works perfectly.I didn't have time to tour the store because I needed to hurry back to work. I was irritated that I had to wait so long just to return one item. The only thing I can say is that the return process was made simple.

DRiemann

2023-12

Well, talk about a rollercoaster of frustration! Has anyone taken a joyride through the latest reviews? It's like our customer experience decided to sled down the slopes of disappointment! 🎢😅

Micky

2024-04

I was put on hold for 12 minutes for a simple inventory check. Never heard back

Martha Delreal

2023-09

I must of gone on their busiest day. It was just crazy, you couldn’t walk in there. Shoes all over the place. They need to hire more workers. I was in line for 15 minutes. The line was endless. Definitely in need of more workers and they need a bigger place. It’s just a small place with a lot of people.

akram maki

2024-04

Great options but the day I was there smelled bad

GrandmaJGaming

2024-03

Couldn't get what I wanted, but they had good dakes

uonlyu onlyu

2021-05

Love this Nike Factory Location , only thing ..Get ready to wait on the line during the weekend and holiday season , During the week the waiting line its goes really fast ....

TNN Daytona

2024-03

Durant is the best employee in that whole store he the champ ova there for real

Erwin Amurao

2020-05

Always liked the Nike store. This store is no exception. Good selection of items. The only issue we had was the lack of help when we needed it. Took about 15 mins to find someone to check on a size of shoe. Maybe there was less associates on duty but definitely noticed the need for more floor help.

Richard Vaverka

2018-05

A nice shop. It's just very busy. Expect lines here

Ivan Tomovic

2023-05

Went there last Sunday and bought a couple of pair of shoes for my boys and today when I came home (I live outside the state) have ai seen that one of them are two RIGHT SNEAKERS packed and I have no way of returning them.

Payal Patel

2023-05

I just went to Nike today and had a pretty big purchase. The sales associate Daniel at checkout was so helpful and very informative. He saved me an additional 15% off just by signing up for the Nike app and was just an easy person to talk to while checking out. Highly recommend going to Daniel if you have any questions or concerns while shopping here at Nike.

Konrad Grabowski

2018-05

Selection is terrible. I understand this is a factory store, but there was no training attire in size medium. Staff is almost non existent, and if you do ask for assistance in size or selection all you get is "whatever is out is what we have"

Sujan

2023-12

Manager Janet Nov 15 2023 was very unprofessional and ride . Will be my last vist to this store .

John Paul Marks

2023-07

Do not spend your money here one of the most terrible Nike stores that I ever been too in my life. There is a man that is a manager there His name is Colin he is a very rude person, and is very on mannered and unpleasant to talk to. I would not recommend destroyed because of this gentleman, and the way that they conduct himself as a business they do not follow the guidelines are there rules they make up their own rules as they go along

Dima Bilhac

2024-01

Was expecting for better prices and bigger collections.

Alex Passini

2019-05

Good selection Of shoes at incredible prices.

Mike Miller

2022-05

The service and people working there were great 👍

WhereisBalake

2023-05

Amazing deals especially if you sign up with your email with their rewards program. Surprisingly got over half off on a pair of running shoes because of it. You might not always find what you’re looking for all the time, but the deals are definitely there

Les “Lester” Que

2023-06

Everything you need you will find by Nike.Knock down clearance too!Awesome associates!Shout out to Charles (floor) andDaniel (cashier) both very helpful with a return exchange.Both went above and beyond to assist!Thank You!