Oreck of Lyons run by The Vac Shop

Bahira Karim

2024-05

Oreck of Lyons was a life saver. My Oreck had a minor problem. Within 30 min of my call I took it in. The workers/ owners were very professional and explained exactly what the problem was. I picked it up the next day. I definitly will tell my family and friends about this honest wonderful experience. See you soon for the tune up!

Michelle zemla

2024-04

I had a Hoover that was just over 5 years old and the switch stopped flipped to turn on/off. I brought my own part and Tony fixed it in like 15 minutes. Much cheaper than a new vac. Tony made it so easy. Highly recommend!!

Carlos Ramirez

2024-05

Took my vacuum to this shop and I couldn’t be happier with the customer service from tony , not only was he knowledgeable about my questions I had but did a quick and amazing job of getting me in and out. Truly a hidden Jem 🙏🏼

leland albright

2024-02

Excellent one-year tuneup of our Oreck vacuum cleaner. Tony was knowledgable, helpful and efficient. We will see him again next year.

Bob Dziedzik

2023-05

Tony has taken care of my family for decades, he sells the machines to help care for your floors, he repairs those machines, and now even offers pure air purifiers. Tiktok loves you Tony! #oreck #brokerbob

James Reed

2023-07

Professional people, great pricing, fast service and convenient hours. The store location is easy to find and they have a large variety of products!!! When I brought my vacuum in it was fixed fast and the price was very reasonable. Hopefully I won't have to go back anytime soon but if I do, I will be bring it back to Oreck of Lyons.

Michael Pecenka

2023-05

Tony was great.... he was very professional, knowledgeable and was able to answer all of the questions we had regarding the different types of vacuums that were for sale. We purchased a vacuum and LOVE it!!! Will definitely tell friends / family to stop by Oreck in Lyons and see Tony if they are in need of a vacuum.

Charlene Thornton

2023-10

Mr. Tony, is a very kind and polite sale person. He keeps you updated regarding the situation. Oreck of Lyon, has excellent service, Thanks for being there for me 💕

Sue Farnham

2023-11

Needed a replacement part for my Miele. Very quick and only charged for the part. I'd go back in a heartbeat.

Nicolette Mannella

2023-10

Tony was incredibly helpful with picking out a vacuum that fit our needs. Super easy process and enjoyed working with him!

Shawn Shiflett

2022-05

I've been going to Orck of Lyons for several years and have received excellent service. It's always a pleasure doing business with Tony as he is friendly and extremely knowledgeable about the vacs he sells. I've got four pets at home, all of whom shed a ton, so I need to know that my vacuum is taken care of, and quickly. Tony has never failed to come through for me. You can't go wrong at Oreck of Lyons.

Linda Anderegg

2022-05

I had brought a Kenmore vacuum to Tony ages ago and he did a great job fixing it, so I brought 2 more Kenmore for repair. He did a great job with both vacuums and tried to get new parts for the older vacuum to fix the cord reel and hose (not the original problem) but the parts are unavailable now. Still he did a great job with the problems I brought them in for and they're both working great again. Highly recommend!!

Donna B

2022-05

Tony was very helpful fixing my mom’s vacuum. Very knowledgeable, showed me what the problem was and fixed it on the spot. Super fair pricing. There’s not many places you can go to for vacuum repair these days and get quality service like this.

Darnell Taylor (DTSR1)

2024-02

I have been never been disappointed with the service every time I need his service he is always fast and very hospitable

John Kelly

2021-05

Brought in 2 electrostatic air purifiers for service, but after 25 years of faithful service, they had breathed their last. Tony found me 2 replacements at a very reasonable price, and patiently went over the parts and maintenance instructions. We also tested both machines on site. I also traded in my 25 year old Hoover for a new Oreck vacuum cleaner with a 5 year warranty and 5 free tune-ups. You can't get this kind of personal service at a big box store, and definitely not with an internet purchase.I highly recommend this place.

Kevin “Kevvv” Simmons

2023-05

Honest and Reliable and like it says in the ad " family owned", ALL THIS IS TRUE!!!! I'm so thankful that there are still places like this around because I still have accidents with my vacuum cleaner. And it's ALWAYS more economical to repair rather than buy "brand new" everytime you have an accident. Thanks Oreck of Lyons!!!!

Donna Gontarek

2022-05

Been using this store for 10 years to service and maintenance our vacuums. We have several vacuums all purchased from this store. Tony is friendly, knowledgeable and does excellent work. Grateful for reliable service close to home! Thank you, Tony!

Kimber-lee Adams

2023-05

We are pleased with the knowledge, outstanding customer service and equipment Oreck of Lyons has to offer! We live an hour away, and it’s the closest shop to where we live- Tony and Don are a great team and care about their customers!

JACQUI GG

2022-05

Tony has gone above and beyond in trying to help me resolve a warranty issue with my Oreck vacuum that broke after using it only 3 times. He has been extremely patient, followed up as needed, and is very knowledgeable regarding the product. I would trust this shop with any future repair work I need.

didi1081

2022-05

From the moment I walked in the shop Tony was thorough and explained the options for giving a tune up to not only my Oreck but my Dyson handheld vacuum. He kept me posted on progress with the vacuums. Both of my vacuums are again functioning like new! I highly recommend using this local and professional store for all your vacuum needs!

Bill Young

2022-05

I was really happy with the quick and effective service I received from Tony at the Oreck Vacuum Shop in Lyons.Several weeks ago a key attachment broke on our older Kenmore making it unusable. The replacement part was not immediately available from the manufacturer.Tony was able to repair and adapt the broken part. We have been using it without any problem ever since!

John Ollerer

2022-05

My girlfriend and I came into the vac shop in Lyons because of how attentive and helpful tony was when we spoke to him on the phone about purchasing a new vacuum. From the moment we walked into the store, Tony made us feel comfortable and was very knowledgable about the vacuums he sells. He is holding an Oreck Command for us. We look forward to picking it up next week. The store is promoting new vacuums by offering 20% off any type of trafe-in. I HIGHLY recommend Tony and the Vac Shop of Lyons.

Craig Peterson

2023-05

Tony and his shop are great. Figured out the problem, quoted and fixed in a week. He’s honest and runs a great shop. Few places left like his. We’ll be return customers

Molly Maid of gold coast and near north

2022-05

Great Service! We have been bringing our vacuums for about five years and Tony has been such a delight and takes care of us. I recommend them highly!

Laura Gifford

2019-05

Elizabeth was fantastic! I dropped off an Orek last week that needed servicing, we use it A TON in my office. She gave me an upfront honest quote stating that it might be more or maybe a bit less but she would call with the exact amount after the tech looked at it. A few days later we spoke (her quote was exact) and I was up and running in less than a week. She was super knowledgeable on all of the products and honest about which ones would suit my needs. I ended up purchasing a commercial vacuum for for the office and now use the Orek at our cottage in Michigan. No high pressure sales tactics and the guarantee that if it breaks (which they never do with this brand) the parts are cheap and easy to get. I also purchased an air purifier on the way out which my whole family loves! I have and will continue to support this business! Thanks Elizabeth! Matt Gifford

Shawn shiflett

2023-05

My thanks to Tony at Lyons vacuum for doing a great job fixing my Oreck. I recommend Lyons Vacuum to anyone in need of vacuum service!

Amy Shanahan

2023-05

The Vac Shop in Lyons is a one stop shop for vacuum supplies and repairs. Tony is very knowledgeable and helpful. Highly recommend Vac Shop. Amy S.

Laura Galligan

2016-05

I purchased a vacuum from this store in June 2013. Fast forward over two years, I've misplaced my paperwork and my vacuum needs a new motor. The Oreck store in Cedar Rapids will not honor the warranty without paperwork. Kim from the Lyons store has gone above and beyond to make sure that I'm being taken care of in another state. She called the Cedar Rapids store to make sure they would honor the warranty and give them the information from our purchase. I cannot recommend this store more. Excellent customer service goes a long way. This store and staff does not disappoint.

Daniel Fontana

2016-05

The ball on my Dyson broke, which made me call Dyson to schedule warranty work. They recommended this store for the repairs and sent over my appointment via fax/email. I arrived at the store and waited a few minutes for a couple customers dropping off their units for service. The first red flag happened while I was giving my information for visit. The phone rang. The gentleman writing me up let it go to the voice mail, which broadcast the message to everyone in the store. She dropped her vac off a couple of days ago and had not received a call and wanted to know what was going on. Sadly, I didn't think much of it at the time and left with my claim check being told they would let me know what is going on when they could. Two business days went by without a call. I called on the third day to find they didn't look at my vac yet, but it would be next. Two more days and I made another call. After a brief hold the gentleman comes back on to let me know that it needs a laundry list of things and it would cost over $100. I declined the work and asked for just the warranty work to be done. His tone changed and said that they would order the parts. I should have questioned it then, but they should have ordered the parts when they knew what broke. I finally called a few business days later to get an update. The most helpful man I talked to in the two weeks was only a fill in from their North side store. I asked him to check on my vac. He informed me it was still sitting there, no parts on order. I told him politely that I would be picking my vac up shortly because I don't trust them with it anymore. I called the owner, Don, and spoke with him about my experience. I didn't appreciate his tone and answer to my experience. "Well things seem to be running well around here." Sorry, but I disagree. I had to work an apology out of you and even then you didn't care. If you have a Dyson and need warranty work, do yourself a favor and don't use this shop.

Judy Routh

2020-05

The Vacuum Shop in Lyons is really good. They have repaired my Oreck and my Dirt Devil were both clogged with my dog’s hair. My dog which is a White German Shepherd so the hair is everywhere you look. So they do a good job.