Roger's Bark Pet Salon Inc

Sydney S

2024-02

Rogers Bark is the best. They joyfully groom our two beasts, who are as anti-bath as two dogs can get, and even manage to trim their nails (a miracle twice over!). The staff is so kind and knowledgeable, and very flexible with scheduling. Thank you, Rogers Bark team!

Andrew Ladochi

2024-01

We have been going on a routine schedule to see Heather. The team does such a great job with Barkley.

Arooba Chaudhry

2022-05

The team at Roger’s Bark Pet Salon took very good care of my pup, Teddy. They were honest about how much hair they would have to cut off. He looked great and we have no complaints. I would definitely come here again for future grooming needs with Teddy. Friendly staff as well as maintaining social distancing guidelines.

J Hellendag

2024-01

Val at Roger’s Bark is a great groomer. My Löwchen loves coming here and that tells you a lot. She grooms him perfectly in the traditional Little Lion Dog clip and I feel proud walking him on the streets of Chicago. I’m a confirmed and loyal Roger’s Bark customer.

Jessica Manning

2023-05

I gave my previous dogs baths at home and would do my best to cut their nails. My husband refused the DIY route with our new dog and I’m honestly so glad he insisted we take her to Rogers Bark. Our dog always comes back smelling like heaven and feeling so silky. When we walk by, she always wants to go in so I know they give her all the love and TLC. But the icing on the cake is that they always adorn the pups with something small and cute- bandana or tie. Just call or walk in and make an appointment, you won’t regret the personal touch and care they give your fur baby!!!

William Derryberry

2024-02

They claim to open at 7am, complete darkness at 8:39am and doors locked. Needed to buy food for my dog so that she wouldn’t starve all day while I’m at work but Roger’s Bark has failed me and my dog.

Dudley Diehl

2023-12

Last minute shampoo and nail trim just before Thxgvg. They fit us as brand new customers! Very good methods set up for customers and pets. Fair prices too! It's a treasure right in the middle of Roger's Park. Thank you!!

Kim Wedster

2024-04

I bring my cavalier king charles here for grooming. I'm particular about how I want her trimmed and she always looks amazing when I pick her up.

Ani Love

2022-05

I HATE HOW THEY CUT MY DOG!!!! I brought my dog in today 12/28/21 @ 12:00pm for a BATH & BRUSH OUT and I received a call stating that they “mistakenly cut my dog in the areas I specifically told them I didn’t want to cut at his PREVIOUS appointment” she stated that she “Didn’t check her notes” before working on my dog. I DID NOT WANT HIM CUT AT ALL!!! I was growing his hair out after his first shave and FINALLY started to love the look he had. Now it’s all ruined again!!! They did NOT tell me they were cutting my dog, I specifically stated I just wanted a BATH AND BRUSH OUT. I then spoke with the OWNER regarding the situation and she told me she will NOT discount me due to it being a “small business” and can only give me a free “conditioning treatment” (worth $10) AS IF I CARE ABOUT SOME D*MN CONDITIONER!!! SHE WAS NOT EMPATHETIC WHAT SO EVER AND STARTED TO GIVE ME AN ATTITUDE WHEN I DIDNT ACCEPT THE OFFER!!! I WILL NEVER BE BACK HERE! If I could give zero stars I would!! THIS ISNT EVEN A YORKIE CUT!!?? WHY WOULD THEY CUT HIM LIKE THIS! I’m so furious I cried!! If you want them to mess up your dog’s hair cut & still charge you full price then I highly recommend Rogers bark !! OH AND HIS HAIR IS STILL DIRTY!! He came back with what looks like dandruff or something in his fur from dirty clippers!!! he never had dandruff or white particles in his fur AT ALL.

Bri Friend

2021-05

The best doggy groomers I’ve been too! I am never disappointed after picking up my dog (Gizmo). Gizzy has had his fair share of choppy & bad haircuts. I can say it’s never been a disappointment coming here. Great staff, amazing skills, & walking distance from home which is a plus:)! Thank you guys for your amazing service

Corina Romero

2023-09

I've been taking Pepe to Roger Barks for handstripping for the past six months. The team there is exceptionally friendly, and their grooming work on Pepe has been fantastic. He's a happy pup, and we couldn't be more pleased.

Allie Robinson

2023-06

We were so worried about getting our dog groomed somewhere new after we moved to Chicago, but Roger’s Bark has been great! They do a fabulous job with our poodle’s hair. He’s cute as a button.

Courtney L

2022-05

I started taking my Bernese Mountain Dog to Roger's Bark since relocating to the area and they've done a fantastic job the few times she's been seen. Her coat feels, looks, and smells fantastic! No complaints so far and the pricing is fair compared to what I've been quoted by other shops. Very happy with their work and customer service :)

The Duke

2024-02

Called to see if they can groom my cats was told they don’t but website says they do. Please correct your website.

Jennifer Marasa

2023-07

Truly terrible experience today. We’ve come here a bunch and not had a problem, but today they just decided they’re no longer willing to accommodate my dog’s needs or me and decided dragging her across the floor so that she peed all over was a better idea. Even if I could get my dog to walk in there again, I won’t be.

Todd Nelson

2023-05

They did a great job with our dog! She came out fresh and clean. They were very thorough and efficient. The staff was friendly, accommodating, and professional.

Carol Richardson

2022-05

I was new to the area. A friend had heard great things about this place so I booked an appointment. When I brought my dog in, I was told their bottom price for grooming a small dog was $73. I had not spent that much before tip in the past but, okay. I received a call at 3:55 pm and was told my dog was ready and they are closing at 4:15. I did not live next door and I was in the middle of something and had to drop everything to rush over. I had sticker shock when I picked up my dog. It was $83. The cut was okay but my dog acted very subdued. If you don’t mind the price and the unprofessionalism regarding customer service, then go for it at Rogers Bark.

Emily LaRocca

2022-05

Went to get a wash & blow out for my Husky. I received a call 2 hours later saying they couldn't finish the job, because my dog was being aggressive towards them. When I arrived, they had me come to the back to get her because they were "scared of her". My dog was terrified of these people and shaking in her create!! I've never seen her like that!! The groomer was unapologetic and unprofessional, charged me a $100 for a job that was 60% complete. I'm under the impression that these people don't take their time to get to know the dog, let them sniff around the area and establish a minimum level of trust. They want to get the job done and don't show any type of love towards your pet. The groomer (heavy set blonde woman) was rude, crass and didn't really seem to like animals. Will never be back again.

Carmen Roman

2020-05

It was my first visit and I was told it would be four hours. I was surprised and the staff person told me she would try for two hours but to wait until she called. When I returned she immediately guilted me about doing it in two hours saying in the future they would only guarantee a four hour slot. I said I did hear her about the policy. She continued, talking about how busy they are and how much stress it put on her staff as I continued to say I heard her. As she returned my pup, she said she was glad I heard her. Finally, I had to ask about the services. I like to be filled in on a couple of things and am used to that. She was very general in her responses and seemed pretty much done with me. I live in the neighborhood and wanted to be supportive. I won't be back.

Milissa Ruff-Ashford

2018-05

Heather and her staff have been great! My dog looks amazing when he is done being groomed, they are timely and considerate of my dogs needs as a senior. "HOMEY" is not stressed when I pick him up. I love the location, and the salon is clean and comfortable.

Maria Critelli

2023-05

Roger's Bark always does a great job on our three sheepadoodles!

Valerie Aurora

2022-05

I made an advance appointment which was done haphazardly without taking any of my information which made me uncomfortable, so I arrived a few minutes early just to make sure everything was set.There were at least 4 people and their dogs waiting outside. I was wearing a mask and went inside just to quickly ask if they were operating on time. They told me I had to wait outside as they were only allowing one person in at a time and refused to let me even ask the one simple question.With that policy, I would have been waiting outside a very long time past my appointment just to figure out what was going on. It would have taken them less time to answer me than it did to refuse to acknowledge me.They clearly overbooked and couldn't care less about being professional. I would avoid this place and find somewhere that knows how to operate a business and doesn't treat their customers like burdens.

Joseph Neky

2023-05

Easily one of the best experiences I've ever had with any pet grooming salon, called ahead of time, set a time to come in, got in and out within 5 minutes and was done. Easily recommend this place to anyone

Savannah R

2021-05

New to the area and just rescued my pup, so I wanted to book an appointment to get my little guy taken care of. I called this Salon in hopes to make an appointment due to the wonderful looks of the website and reviews and I spoke with Maryland? (not sure of the spelling) and I asked about an appointment for today which I was not expecting for to say yes although was hopeful and she was just so short and said no. I proceeded to ask like okay when is the soonest availability you have ? The response and reaction let alone made me change my mind .. I got a lot of "ummmm" like she either did not know what she was doing, or did not want my services! I felt like an inconvenience! As a person who has several years of customer service experience I am shook. She was not welcoming at all when I told her I had never been to this Salon, she did not offer to look and see for any other dates or nothing it was like pulling teeth to find out more information regarding services. As a sales person you want to up sale , brag about how great your service is and even if you have nothing available maybe assure that your wait is worth it with the type of service you provide... I am truly disappointed because I was looking to try this Salon.

Donna Jackson

2022-05

I booked a reservation for my dog Storm and had to cancel the day of. I cancelled however the employee advised me that she would charge my credit card since she came in and no longer had a pet to service. I advised that she did not have my authority to charge my card. She hung up and called me back 10 minutes later and advised that my dog would no longer be allowed at the shop. I called and spoke to the manager Heather which she apologized and advised that if I gave her the opportunity to make it up she would groom Storm personally herself. Due to moving I had to cancel. I called and advised Heather. When trying to reschedule Heather advised that I would need to give her my credit card so she could have on file. I declined to give my card and refused to pay for services not rendered. Heather was very unprofessional and advised since I was nit a regular customer she would nit service me unless I paid in advance. I will never do business with pet groomer on Jarvis. Be careful of this shop and the owner

Jonathan Jumawan

2017-05

I booked an appointment to get my cat groomed at 7:00am. It's was my first time there so I made sure I was early! The groomer wasn't there so the shop lady took my cat. When picking up my cat he was already in his bag so I picked him up and went home. I noticed his head was still long so I called Rodgers Bark and told them that I wanted his face to be trimmed tighter. They said come in and they will fix it. I came in a week later because my schedule wouldn't allow me to return to the shop. I brought in a picture to show them how I wanted his haircut. They trimmed my cats head a bit tighter than I was used too. I was a bit upset on how short they trimmed him. They then charged me $15 for a face trim. I was very surprised they would charge me extra because they didn't get it right the first time. I decided to give them a second chance and booked another appointment. I wasn't feeling well and missed his appointment... so I called and rescheduled. They charged me $91 on my card and wouldn't refunded it!! This is very disappointing!! They are money hungry and will charge for every little thing!! I would not recommend this place!!!

Holly Wengerski

2019-05

I have brought my pup here 4 times already and couldn't be more happy with how Heather and her team run their grooming salon. Heather always does exactly what I ask and I trust her 100 percent in making Anakin PERFECT. I recommend her to all my clients (I'm a dog trainer)! Thanks Heather! Anakin loves you !

Kasha Emmitt

2022-05

Been here a couple of times for nail trim and grind for my 2 dogs and they do a nice job. I like that its a service you can just stop in for. I always call ahead just to see what times would be best to show up.

MaryFaith McConville

2019-05

Take your dog here! My dog, Roger, always looks like a rock star after his grooming visit at Roger's Bark. The staff is so friendly and care for him as though he is their own. The shop is always clean, organized, and well stocked. Plus, if they don't have what you are looking for, they will work with you.

Rehman Bhimani

2023-05

I would like to thank the staff members and owner for taking the time to really care after a dog that we just rescued that was mad at up worse than any dog that we have seen over the last 10 years of rescuing.. You guys are amazing people thank you for the great job I'm looking forward to our next appointment.