Cold Stone Creamery

Kristan Fleming

2024-01

…More

Mohammed Jubair Dipto

2022-05

The place looks dim and dead. Friendly staffs.Only ice-creams were available when I went there. Ice-cream was creamy and delicious.

Emma Lyon

2023-08

Omg. The ice cream here is so amazing and delicious. The workers are well trained and respectful. I go to Champaign about once a week for family dinner and we can’t leave without going to our favorite ice place.

Barry Benston

2023-11

It’s 6:30pm and staff closed up and walked out

Harry Larsen

2023-09

This place is a JOKE! They run out of ingredients weekly, because the management is incompitent. The staff is so young, including managers, that they don't know how to treat their employees or customers. The establishment is overpriced and overrated. I would suggest boba on campus.

Carmela Cash

2023-05

My first time at this location and I was so happy to get some ice cream until I discovered there was a long piece of hair in my ice cream!!!!😡 I took it back in to show the employee and he got his manager, so I showed him and he said these things happen.Smh I was so disappointed.I got my money back but I will never come back here again. I hope this doesn’t happen to anyone ele!

Alyssa Scott

2023-05

Who doesn't love cold sweet treats that you can customize? The rewards program is super easy, the app works, and the staff are super friendly! Plus they have non dairy ice cream. Trust me it's worth it.

Eric Ellison

2023-05

Great Ice Cream, but the dark haired manager with glasses is rude and always on his cell or with friends when we go in there. We always feel bad for the girls behind the counter trying to help 10-15 customers while the dude watches and texts. It’s not a good look, which sucks bc the ice cream is AMAZING!

Courtney L

2023-05

We love Coldstone! I love being able to mix and match all the flavors and toppings.The staff was super friendly, they even were able to make a pup cup for us to take out to our dog!

Raehan Ahmed

2022-05

We had a great experience here! The ice cream is great and there a lot of choices! I went in with my young cousins and the staff (Raine, Kailey were great!) there was very friendly and patient with my cousins till they chose their ice cream!

Jon Harkins

2022-05

Went tonight for the first time. Not only is the ice cream fantastic but the owner is top notch. He really excels in making the experience amazing from the time you walk in until you leave. I would highly recommend to everyone.

judy cornwell

2022-05

Had a wonderful time for my Son's 16th birthday. Ordered a cake before hand that tasted AMAZING. They went above and beyond to accommodate a group of us celebrating. Top notch !! would recommend to anyone Everyone. Will be back soon to try other stuff. Thank you again David!!

Adrl Mrtz

2017-05

I ordered ice cream cake from them and it took them a very long time to make it (it was not ready till 8 hours after the promised time). However, once it was done it was the best ice cream cake I've ever had and it was a HUGE it at the party! Everyone loved it and the birthday girl almost cried! Great experience.

Jasmine Williams

2020-05

This place will always be my #1 ice cream shop in Champaign IL, my bomb combo is French vanilla ice cream, carmel, fudge, brownies, oreo, and pecans.... Yummy!!!

Dylan Donohue

2019-05

Went here to grab some ice cream before heading to a show at the canopy.All I have to say is that maybe the store manager should have more than one person working the store in such a busy area!I mean don't get me wrong, the girl working was doing an amazing job, but she was the only one there and there were easily 10 customers that would form a line and she would have to help all of them!Staff more people, give the girl that was working a raiseFor the sake of reference I came in on March 15th 2019, between 6:43 pm and 7:24 pm. The employee working this day did an amazing job and was very calm and polite even while being by herself.

Logan Ebeling

2017-05

Had a terrible experience here. Walked in, the staffer was very abrasive. She took our order, made the shake and cone that we ordered for (in my opinion) way too much money, and gave it to us. Honestly I didn't think it was possible to screw up an Oreo shake. It's Oreo and ice cream, how can it not be delicious? Cold Stone has proven me wrong! Our shake was terrible and the ice cream was ok at best. Definitely not going back

Julie Hwang

2023-11

The store was closed when we tried to pick up a birthday cake.

T Davis

2022-05

Oh my God like I was freaking out because I thought that my order had went through but it didn't and I had been calling the store all morning and I finally got a hold of someone and his name was David and when I tell you this man went way out of his way to make sure that my cousin has her graduation cake I couldn't have asked for anything better like literally I was freaking out and he literally said I can get it done today for you and I can get it delivered so I am so blessed and thankful for this man that he is going to make my cousin's graduation party the biggest thing ever by this cake. So I can't thank him enough but I can say that he went way out of his way to make sure that my cousin had her graduation cake...So if you're looking for a place that's going to really cater to the customers this is where you need to get a cake from

ChangMo Yang (David)

2014-05

They need a competitor.The ice cream and cakes are good and all ...but they keep missing cake orders placed more than 24 hours in advance (as advertised).Today was my 2nd time to receive a call from them saying that they couldn't make it in time,and accept an offer of a different cake they had ready to go.

L Esther

2019-05

Meh. This location used to be good but lately the people working really half-a$$ the signature items: missing ingredients, meager amounts, and poorly mixed. Oh, and they forget change the sign from closed to open a lot, so if you walk by and it says closed I recommend trying the door. Personally, I don't think I will be back anytime soon.

Cameron Thurmond

2017-05

We went to Coldstone after a delightful experience at the local pizza hut across the street and experienced something like no other. We walked in and were greeted by one joyful employee of the ethnic persuasion who had to brave the swarming crowds of teenagers after just finishing a scholastic competition. We had decided to pay collectively for our two medium pizzas at the pizza hut so we figured we'd do the same thing here. I was low on funds so one of my friends decided to just get something on his own while my other friend decided to share one of the 32 oz containers with me. As we waited patiently to make our order the young employee was still cheerfully completing his duties and did so with so much satisfaction that he forgot to turn off the sink faucet which is still running as I'm writing this. It's been about 10 minutes. My friend ordered his caramel churro blast which was six dollars. My friend accidentally payed 7 dollars to which the young employee immediately pocketed as his presumed tip. My friend received no change. He is still waiting on that caramel churro it's been about 15 minutes. As we ordered our 32 oz Oreo creme filling tub to share we noticed the total came out to about 10.94 closer to the cost of the large tub than the medium. The employee explained that he didn't have enough medium tubs so he immediately upgraded us at extra charge. The Oreo creme filling was a delight and as I watched all 20 people receive their orders I can't help but wonder if my friend just got robbed of his caramel churro. It's been 20 minutes and we have to be back at 1:00. The employee told me to write of this delightful experience and I don't think I will ever forget it. My friend still hasn't gotten that caramel churro. He is waiting patiently for the employee to address him. He has a cold scowl on his face as the employee seems completely oblivious to the fact that my friend ever existed. Not only did he pocket his change but robbed him of his caramel churro. I can't be too mad though the employee called me homie and I now know what it feels like to be a part of a family. We are still waiting... I can only describe to you through my words how painful this is. An update on the sink. The employee turned it off at 15 minutes and just now started it again for no presumable reason. The employee apologizes on the long wait one couple is burdened with, even though they have just arrived. He keeps telling my friend that it is coming and to be patient, it's been 25 minutes. 40 people have come and gone since we've ordered that churro. Our chaperone is going to wonder where the hell we've been because I had enough time to write this entire review. I like how the employee calls every Asian girl "baby girl". Its been 30 minutes and we finally received that churro. The experience was worth more than the ice cream and I urge everyone to come to this very Coldstone just for the experience. Btw my friend finally received his churro and for his long wait my friend received one of the punch out cards. The card was pulled from the trash and had a dirty soggy texture. To make matters worse the card was already used on the 10th visit so my friend can no longer get 1/2 off his next purchase. What an experience this was. This review is more on the employee and just how funny this experience was than anything.

Martin Shelly

2015-05

this is my 3rd time ordering birthday cake from this store, I’d say it is my last time as I will never come back again. I ordered a signature cake and went to pick up today, when I realized that there was missing decoration on top and I brought it back for adding the topping as the picture of their menu can clearly tell that missing, however the women behind the counter was making herself unnaturally casual, she first refunded my money by misunderstanding, which I did not ask for, then claimed that the cake should have looked like what I received without topping, which is ridiculous! disappointed! It ended up with charging me again and throwing in to me some pieces of topping so that I could put them on the top by myself.

Mengshi Wang

2014-05

I would've given it 0 stars if I could.Never order cakes from them! They are NOT responsible at all.I ordered a cake on a given Monday for pickup on Friday night. When I went for my pickup, all that I got was "Oh I'm sorry we made the wrong size, so we crossed off your order and would just give you your money back". What!? When a party was waiting for a cake to celebrate a birthday, what does money do exactly!??? They gave me a replacement cake with some BLACK, ROTTEN, strawberries on top. Simply GROSS, don't know how else to describe it.Never order cakes from Coldstone, you might as well buy a 100 times more delicious one from Walmart.And I didn't even mention that my cake was $50 something dollars. Keep that in mind too.

Mau C

2015-05

Do not know why we gave this place another chance the other day after their Manager was extremely rude and unprofessional about a mistake SHE made with the Coldstone sheetcake we ordered over a month in advance for our son's first birthday. Leaving us stressed and scrambling to find a cake the day before the birthday party. And, when the store's owner offered several things to make up for this but never followed through. As we were entering the store an hour and a half before they were scheduled to close (and, the store had plenty of people inside), one of the workers slammed the door shut to lock the store as we were pushing the store door open. Who does that?

Thunder Sky

2022-05

Great service, fresh ice cream, and fresh toppings

Jason Rowe

2015-05

So much disappointment. I've gone there three times in the past 2 months. One of the times, I waited for about 10 minutes before someone showed up to the counter. The other two times were during open hours, once was at night, they closed early. The other time was today, they closed for a lunch break for 30 minutes. However, a guy sitting outside of the store told me that they'd been closed for over 30 minutes.

Nadia Osipova

2018-05

Cold stone creamery is always delicious! Ordered their chocolate lava meltdown and it was fantastic, though very heavy. Would recommend for two people to split.

Rahul Sampat

2023-11

Closed due to equipment issues at 4.30 PM on a Tuesday.

Courtney Trom

2021-05

I was helped by Melanie who was extremely friendly and useful! Gave great recommendations and made for a fun trip to the ice cream store! Hope to see her next time I go in!

Alex Walker

2018-05

Tried to get some cold stone with my wife on our one year anniversary only to show up with a sign on the door saying, "Back in 5 min. Thx." After ten minutes no one ever let us in, despite seeing someone in the back room. Tip to the GM, hire people that will be there during your posted hours of operation.