4.4 (354)
904 W Broadway, Centralia, IL 62801
(618) 532-0062
acestl.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tammy Lash
2024-05
Love this store. Old fashioned service. Always ask if you need help. Wide selection. Great 70s tunes playing. Friendly. We like it so much we go when we don't need anything.
Jon Newman
2024-03
Unfriendly untrained young cashier; manager with a bad attitude, no desire to help solve a problem, yelling at employees - bad enough any time, but in front of customers is even worse. GM's backwards illogical excuses about return policies shows lack of knowledge, lack of customer service skill, and a lack of a desire to help. So much for trying to support local business. This one sucks.
Juan Chay
2024-04
Good place for tools ⚒️ and fast cashiers they are frenly
Lori Branon
2023-11
I love this little local hardware store. People are really friendly and readily available to help when needed. Always my first stop when I'm in need of things for my house renovation.
Donald Cooper
2023-10
Trying to find help in here is about as bad as going to walmart.. sarcastic staff. Seems like your bothering them when you do eventually get service. Try not to go there much unless absolutely necessary.
Sammie (NotHisDate)
2023-05
Steve at the key cutting department and Diane up front were amazing!! Helped me straight away and turned my bad day into a great one! Will definitely be back! ♡
Angela Reeve
2023-06
Staff was extremely helpful and kind helping me purchase each of my children new lawn mowers. Great quality and extremely pleased
Rob McCaskey
2024-05
Very helpful staff
Scott Spenner
2023-06
Had glass cut a little while back. The guy that cut it was super friendly charged me a good price as well and it was super fast.
Melissa Beal
2024-03
They were knowledgeable and helpful.Update 3/11/24 Went in for 3 simple items, struck out on all 3!
Lance Newell
2022-05
I love this Ace! We always get great service here! I needed to replace an electrical switch so I removed it from the wall. I'd never seen one quite like this one, so I took it with me. When I came into the store, Ryan the Mgr asked me if he could help! I showed him the switch and explained what I was doing, he new axactly what I needed and promptly walked me over to the switches and picked out the one I needed and also showed me how to install it! It might be a little cheaper at a big box store, but you definitely do not get this kind of service! Every time I go to Ace, upon entry I am asked if I need help and always get great service!! That's why I shop at the Ace Hardware in Centralia!!
Brian Keith Overall
2021-05
Came in to get a key duplicated, and requested information on Carpet Cleaning Rentals from center of the store at their Help Center. Immediately felt that I was not really "welcomed" there. It was so strange growing up here, but this city has changed. I went across the street to Schnucks, where they also had Carpet Cleaning Rentals at a higher rate, and instantly decided my money be better spent at this Location/ Company as I was greeted, accommodated, and had all of my brief questions politely answered. Like I said earlier, the rental was more expensive, I happily paid due to simple kindness.
Scott Robertson
2021-05
Average repair man at heart I love an Ace Hardware anywhere Anytime Anyplace Ace is the place to be for the helpful hardware man nobody said it better than them and they still stand by today you can get everything done from a key made to a brake job everything in between very family-oriented store plenty of employee family willing and ready to help
Vicki Rodgers
2020-05
I went to Ace to get top soil & pea gravel for a fall yard project. The prices on both were very reasonable & the young man was practically loading my purchases the minute I walked out with my receipt. Love the service I always get at Ace!
Doug Long
2023-05
Had a minor emergency but needed to be taken care of right now, Jack was very helpful and got me everything I needed!
Jeff
2019-05
Would give zero if could. Sold wrong paint for home project that took 2 days. Their offer to make it right was telling us to sand it off and given new paint. The paint maker could not believe they sold us such low grade paint and offered to help anyway they can. Ace says sorry go do 2 more days work!
Shawn Leckrone
2023-09
People here always have the answers. They've come in clutch for me more than once
Robert Purkey
2023-05
Noticeably clean...but that's easy to do when the store is empty because Democrats ruined the economy so no one has any $$$....
Shawn Leckrone
2023-05
Staff is always helpful. Fridley as well. I had a return today it was absolutely no hassle whatsoever
Bethany Nangle
2022-05
Customer service is amazing!! I can describe what I need or what I need it to do and they know exactly what I need!! I will go here before anywhere else in town!
Adam Fechtler
2023-12
Friendly and helpful staff
Jason Anderson
2024-05
Very helpful staff
Chad Miller
2023-06
The gentleman that helped me was very helpful and was joking with me and didn't make me feel stupid..
Vicki Rodgers
2023-05
Great place to shop. Experience, knowledge, friendly service, & close to home. Love my Rick's Ace Hardware!
Sandy Hapke
2019-05
The associates and Managers areTOP NOTCH!!!! They go above and beyond to help the customers and the community. There will never be another ACE HARDWARE anywhere that can Beat this One or their Staff. I Love this place..
amanda newton
2023-07
Always have what we need for triple the price and don't try to return anything. Crooks
Julie Barnes
2019-05
Love this store! Always people to help! Friendly and knowledgeable! Hometown experience! Eould recommend to all! I'll be back!
Tim Fruend
2022-05
Rented a power auger. No waiting for someone to help you. Walk up to the counter and you get a "how can I help you?". Wide array of anything you need. Great place.
Lyle Gross
2023-05
Great place with a great selection. Jack is always helpful.
dan luttrell
2021-05
Staff seems friendly enough and store is OK but I'm not impressed with the tool rental service. I called and they said they had an item available but after driving 25 minutes to get there they had rented out to another person after I had told them I was on the way to rent it. Poor rental policy. I went to another nearby store to buy my hardware supplies for my project.
| Monday | 7:30 AM-8 PM |
|---|---|
| Tuesday | 7:30 AM-8 PM |
| Wednesday | 7:30 AM-8 PM |
| Thursday | 7:30 AM-8 PM |
| Friday | 7:30 AM-8 PM |
| Saturday | 7:30 AM-7 PM |
| Sunday | 9 AM-5 PM |
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