Safeway Pharmacy

Eric E.

2023-12

ANY time I go there is a huge line. They are clearly understaffed... which is poor management. I simply can't take an hour or more out of my business day every couple of weeks. Seniors have time on their hands, the rest of us don't. Hopefully, my review, and others like it, will bring about a change.

Maxen -captain_chaos43-

2023-06

I've been out of prescriptions there for *a couple months now* and repeatedly throughout this whole time they haven't refilled them and they never pick up their phone when I would call numerous times; yet -- the moment I transferred pharmacies -- that one was able to refill on one of the prescriptions I was able to transfer *immediately*. I still have yet to be able to even transfer my other prescription because Safeway just isn't even trying anymore. Absolutely horrible serviceEdit: those prescriptions can also mean life or death in extreme circumstances, mine included, there is no excuse for this service

Connor Smith

2023-11

Consistently long wait times and very slow service. Flu and covid shots are never on time for appointments. Seems poorly managed.

Donna Parks

2023-05

I've been very happy with this pharmacy over the past 10+ years, since we moved to the east side of Moscow. Delays have usually been because of hangups on the doctors' end. But tonight I went to pick stuff up once at about 5:30 and again later, after 7 p.m. Long lines of 5-plus folks both times, and nothing moving very fast. ***The staff needs more help***. Safeway needs to work on streamlining their processes more. Online Rx ordering is good, but doesn't let me know when things are actually ready. I'll be there tomorrow at 9 a.m. - lucky I don't have to work full-time.

Tami

2023-05

9-15-22 Love the cheerful and helpful staff!! Even though all of Moscow's pharmacies continue to have trouble finding pharmacists and assistants to employ since the COVID 19 shut down, this Safeway pharmacy has done their best to keep up and continue to serve their customers respectfully and quickly. The public is often short tempered when we perceive that we aren't served quickly enough or accurately enough but through all that my family have been happy with our little community pharmacy at Safeway.

A. T.

2023-05

Twice now have had RX sent here only to have them not filled after days and days. One this week (oct 2022) and once in Dec 2021, when i had pneumonia. Called multiple times, left voice-mails, called the customer service desk and left my number with them as well and asked for a callback and never received one. Finally after 4 days of calling I finally got through to have someone tell me they're too busy doing "shots and vaccinations" to fill their prescriptions. My prescription was for steroids and antibiotics, both of which were things needed urgently,and after 4 days they said they still hadn't even looked at yet.Eventually got my rx sent elsewhere because I couldn't get ahold of anyone, and was just trying to call to tell them not to bother filling it so hopefully they could use that time to help someone else and not waste their time filling mine. I understand being short staffed, but maybe some triage on urgent prescriptions would be a good idea. Absolutely unacceptable.

Sandy Fuller

2023-05

Due to severe staff shortages, this pharmacy is literally a health hazard. They don’t even answer their phone anymore and the system they use doesn’t even allow you to leave a message. They will take several days to fill subscriptions after the order comes in, allowing people to go without medications that might be keeping them alive! If Safeway can’t provide proper service, which obviously they cannot, they should shut this particular pharmacy down.

Chelsea McQueen

2023-05

I went in today to pick up a prescription for my daughter. The technician that helped me informed me they weren’t able to fill it because they were out. Okay, understandable (nationwide shortage, I get it) but I wasn’t informed ahead of time they couldn’t fill it. I then asked if there was a substitution for it, and he said I needed to talk to the pharmacist. After waiting a few minutes, I was able to talk to him and asked him if there was a suitable substitution for the amoxicillin. His response, verbatim was “I don’t know. You should probably go to Sid’s pharmacy.” What pharmacist doesn’t know if there is a substitution for amoxicillin?? Or even tries to find one? Instead, passes it on to another pharmacy.

Molly Feeley

2023-05

I have never had a good experience here. The line is always long. I have called like 5 times to try to get a refill and they have never picked up or actually refilled my prescription. When you make an appointment for vaccines you don’t actually “skip the line” like they claim. I’m never going here again.

Kay D

2023-07

They don't answer their phone. I've called multiple times. No way to leave a message. I will be switching pharmacies. EDIT: called my doctor and changed the pharmacy I will be using from now on away from safeway.

Frank Peak

2023-05

I've been calling for a week now, dozens of times per day, at different hours. They flat-out don't answer their phone!! Now the heavy snow is here, and I can't go in to stand in line. This is the worst pharmacy, perpetually understaffed.

Brandon

2023-05

Seeing huge improvements in customer service, friendliness, cleanliness and overall atmosphere of this store! Employees are very friendly and helpful and store is much better organized than previously. Glad this location has been doing excellent!

John Cook

2023-05

My doctor is very hard to get an appointment with. Safeways flu vaccine did the trick. Even after I got sick.

Cody Martin

2023-10

The lady was very helpful over the phone.

Jason Thomas

2018-05

This pharmacy is awful. They used to be great. My medicine would be preordered without me having to tell them in advance (even though it was namebrand). Now they tell me it will be in tomorrow, and it isn't in tomorrow. They say the next day, and it doesn't come in the next day either. Don't go here. I transferred my prescriptions.

Serena Verlin

2017-05

This pharmacy has gone from a 5 star experience to a 1 star at best. Wayne would be heart broken to learn all the years of his exceptional customer service has been destroyed in just a few short months.

Sue Wilhelm

2023-05

Long lines, several times my refills aren't ready and doctor called them in days earlier.

Orion Day

2023-05

They never answer their phones or listen to their voicemails, and the line is very long in the store.

Sandra Sept

2023-05

I can’t get any things but ads

no way

2017-05

Pharmacy is a joke. It smells like pee in their waiting room.

Andie Frasure

2021-05

Rude staff that can't handle being busy.

Ryan Candler

2020-05

Fast service friendly staff good sales

B Day

2021-05

Love the staff always willing to help

Secure Secure

2017-05

33 minutes and counting for heart burn medicine

Joshua Weller

2017-05

Excellent service