Kroger

Tanja Barrett

2024-05

This is a great Kroger, smaller than most, a bit older but clean. Most of the staff is very friendly but some grumpy ones do ruin the trip quickly. They have great manger specials!

Akilah Denson

2024-03

Loyal customer. I've been coming to this Kroger for over 20 years. I remember when couches were in the book section so you could sit and read. Yes that long ago. I'm disappointed in the leadership and the lack of customer service. The disabled lady that works at Customer Service your wonderful. The other ladies and men attitudes are present from the jump and I have a attitude to match. My patience has reached an all time high with the managers at this Kroger. I'm on that F around and you will find out & I'm standing on business for sure!

Brianna Ziesmer

2024-04

Had a pick up at the pharmacy and Allison was absolutely the sweetest! She truly made my day better. I’ll definitely be ordering all my pick ups through Kroger now!

Nathan Donaho

2024-03

Amazing customer service! Me and my daughter go almost every week and get amazing help as well as great food recommendations. There are plenty of healthy food choices, and my daughters favorite breakfast brand is there too. Ive been going to this kroger for about 11 years.

Robert Bowes

2024-01

I needed to pick up a prescription and I thought the pharmacy closed at 6 PM, but they were closed and I couldn't find any posted hours around the pharmacy.One constant problem I have is entering the store through the checkout aisles. Kroger is the only grocery store I know of that chains off their unused checkout aisles.Today I was looking for Silk organic unsweetened almond milk and I couldn't find it or Almond Breeze or Kroger brand. There was only one brand for over twice the price.Part of the store smelled like urine today which is not usual. It was on the canned food aisle. It was the first time in several years.Do better Kroger.

Ollicea Hall

2024-01

The reality might be actual incompetence and unqualified leadership, but I’ll offer the benefit of the doubt and call it weaponized incompetence at the very least. There should be no way that there are several managers present, but a job as simple as processing a transaction from the money center is unable to be done because one associate is “on break”. From my understanding, a Manager on Duty should be trained to fill every position in the store. If an entire department cannot operate in one person’s absence, I think there ought to be some systematic changes to lend to a smoother-running operation.

My experiece

2023-07

Whenever you want to go light or more fresh veggies for dinner. Kroger always have a variety of sushi, california rolls, wraps with vegan/ vegetarian choices also. The products are beautiful and taste good with the teriyaki or sweet chili sauce veggie rolls and salads are always. This location is a fave. Always clean, stocked and friendly staff

Ursula Swanson

2024-02

Ordering groceries from Kroger makes my life so much simpler. They are accurate, on time, and efficient. The selection is good.

Michael Smith

2023-12

I don't appreciate the nasty counter at the meat and seafood, and deli department. Everything looks unkept, and unhygienic, especially the glass. Is it too much of a problem to clean that? Also the meat department cannot cut any meat you want. They're untrained to do simple tasks.

Sravan A

2023-05

It's extremely concerning and disappointing how Kroger is limiting customer choice to choose product brands and pushing their brand.I pretty much don't see more than 1 other choice for eggs, milk and other dairy products.Simple Truth is also Kroger product.I choose to drive a little far and go to Sprouts or Publix over Kroger. This location customer service is close to Walmart these days. I wouldn't use their pharmacy either.

Maureen Johnson

2023-10

Kroger pharmacy at 2300 Holcomb Bridge is and has always been the best place for all my pharmacy need. Debbie and all the others are always the most helpful and courteous people. Will always go to them for any questions or advise want to say thank you very much

Adam Leicht

2023-06

This is a very nice and well stocked Kroger. It’s clean and there are some good deals. But the employees at checkout are generally not happy to see you. I really don’t get good vibes from this one worker when I go at night. I only go here for the pharmacy now. Also I do not like what they did with the reward points for gas. Having points that now expire within a couple months makes me feel pressured to buy more just so I reach my goal. I know that is a corporate decision. But idk where else to express my dissatisfaction with that. So anyways, I just stopped getting gas there because of that reason.

Rafael Vecino

2023-08

I have noticed a significant issue with Kroger’s management that has been causing frustration during my shopping experiences. The problem lies in their failure to update the offers in their system when customers go to pay.As a regular shopper at Kroger, I expect to see the advertised discounts and promotions reflected accurately during the checkout process.

Monica Morales

2023-07

This is the closest Kroger to my house but I think we’re gonna start going somewhere else. Some employees can be rude, specifically the manager Sonia. She is extremely rude, my family has never had a good experience with her. She has a constant attitude, she told my dad she didn’t have time to help him at customer service, and I tried asking her a question and she didn’t even look at me, instead she walked away and said she had to do something else. Today my dad and I went to checkout and as we were putting the items on the conveyer belt, she turned off the checkout light and when majority of our items were already on there, she rudely told us we had to checkout somewhere else.

Allen H

2021-05

Awesome great management and the store is really clean. Thanks Kroger !!!!

Ashley Lynn

2023-05

When the choices are this scarce, prices this high and quality very questionable, I take my shopping else where. I was triple checking experation dates here as the shelves are littered with old product and even good products go bad after being improperly stored. A good quality grocery store shouldn't be this hard to come by.

Michael D Roy

2024-01

Sales add item not ring up correctly ;-(SELF Check sucks!!!

Keith Grogan

2023-11

While Kroger is my preferred grocery store, yet they have the most unfriendly employees who are never helpful.

Drea

2022-05

I use to really love this Kroger and it’s customer service use to be exceptional but I’ve noticed that the usual very helpful and nice employees are no longer at this location. My most recent experience is why I’m giving this location a 1 star I wish I could give it none after the harassment I received ! So I went through self check out I was kind of in a hurry I had an appointment to get to I forgot my bags so the self check out employee gladly gave them to me but then all of sudden another employee this lady decides to follow me to my car and accuse me of stealing something I did not have she checked my receipt multiple times claiming I stole a Snapple which I did not I told her you can look because I have nothing to hide she proceeded to hold me up for no reason only reason was she was basing everything of the fact that I am an African American woman. I encourage people to not even attempt this Kroger I’ve never stolen anything in my life I don’t have to! Please aware the lady scared my poor son thanks a lot Kroger !

Loretta B

2024-01

Huge Kroger. Found what we needed. Pleasant employees.

Lorraine

2022-05

When I purchased my home in this community, one of the highlights was having a Kroger less than 3 minutes away. I have been shopping at this Kroger for 10 years with little to complain about. today, I’m a bit disappointed.I will take responsibility for not being able to find my receipt for a batch of bad Kroger vitamins I purchased for 19.99. the return policy states that if my purchase is over $10 and I do not have a receipt, I will receive a merchandise credit. But, I was told by the supervisor that if the item was more than $20, I would need a receipt. Understandable, although that is not what the written policy at Customer Service says. And even if that is true $19.99 is less than $20 But she said with tax it would be over 20. When has a return policy ever included tax?Finally, when I said I would need to speak with the store manager about the written policy then the supervisor told me she was allowed to refund it this one time. The most troubling part is she was huffy and did not like the fact that I was questioning her about the policy. As the customer, I have a right to question it. I was respectful of her but even had to say that I was just asking. she was so matter-of-fact and made me feel like it was not ok for me to question why she was telling me something opposite of what was in writing. She never did show me anything in writing that said the policy was anything other than what’s posted.simply unacceptable and so was her attitude.So in the future, I will keep my receipts a little longer and Kroger should post an accurate return policy so the customer will not be disrespected when questioning it.

Elizabeth Gartin

2023-05

I’m honestly disappointed in this establishment! Smh I’m husband plays the saxophone and he has been playing there for a couple years, and everyone loves and appreciates him. All the customers love when he plays outside. He has actually helped bring up the numbers for the location. Customers have stated that they only go there because he plays great music outside. Recently the manager has banned my husband from coming back. We are unsure of the reason. It doesn’t make any sense that they would ban him from the store when he has been nothing but a pleasure. Smh

I Chan

2023-05

Johna is a great employee. He's always happy and energetic, and I like when he sings. He's a very hard-worker too and is very kind to his coworkers. Johna deserves a raise and a promotion for that. Need me some of that positive energy!

C H (chightower20)

2021-05

Placed a pick up order on a Sunday, it was not ready until Tuesday. I arrived and called the number when I parked. The attendant said the order is not ready and will take at least 30 minutes. I decided to go back home and return later. I tried to give them plenty of time and came back an hour and a half later. I call the number to let them know I was back. It took another 20 minutes for the attendant to come out to the car.I was told that many of the items were not in stock. So I decided to go in the store (the whole point was to not go in during this pandemic). I found almost 3/4 of the items they said were not available!!!Not sure if I will do pick up service again, but the experience definitely put a dent in their rep. I also wrote a statement to the company's customer service and never received a response.

Darlene Dendy

2021-05

I don’t know what it is with the customer service at this location but it’s horrible service. I asked for a money order for 1000$ and she gave me 3 separate money orders and charged for 3 when I could have just gotten 1. It goes as high as 1000$. I prefer the Kroger on Holcomb Bridge/ Johns Creek any day over this one. The overall experience is just better. The Customer Service there is 💯 percent better and all of the staff is much friendlier.

Darkknight _704

2021-05

Just bought this red pepper 15mins ago to prepare dinner for my pregnant wife. WOW...mold on the inside

Daniel Gemzer

2017-05

Always able to get in and out. Their pharmacy personally are awesome. when I call and talk to Jill or go into the store and work with Jill, she is energetic and refreshing. Service at the pharmacy is fast. For groceries, it is easy to find everything. Produce is decent. Checkout is always quick. Self checkout available. Open 24 hours for grocery with self checkout.

christopher pelaia

2023-09

A year and a half later and nothing has changed only one register at 9:00 in the morning. 7 ppl deep. Staff doesn't care... You have to bag yourself tooPublix. 6 registers open. All with baggersShopping 15 minsGot in line to check out. 22 minsA Joke! Does Kroger even care???Christmas Eve and only two registers open

Nikki 2017

2022-05

ABSOLUTELY NASTY STORE, LAZY STAFF THAT DOES NOT UNDERSTAND THEIR JOBS, and A MANAGER THAT ADMITTEDLY DOES NOT KNOW HOW TO SIMPLY RUN A CASH REGISTER AND THAT HAS A VERY VERY VERYYYYYYYYYYY NASTY NONCHALANT ATTITUDE TOWARDS CUSTOMERS in which I was not shocked when I saw other complaints here about the manager other than mine. I visited this location which is closest to my home on 7/22/21 and while at the customer service counter attempting to make a transaction the clerk because he did not know what he was doing basically lied to me about the process to make it seems as if my transaction was NOT PERMITTED, ONLY FOR ME TO GO TO ANOTHER KROGER AND THEY EXECUTED THE TRANSACTION FLAWLESSLY JUST MINS LATER!! When I shared with the other Kroger what the guy at this location said to me, they just all looked at each other and said “Ma’am we’re so sorry and we don’t understand why you were denied the execution of this type of transaction because all your doing is paying a bill”.Now here I am again today 7/24 at this same location and the customer service window now has a sign plastered on it and in green marker on the sign is that “CLOSED FOR 30 MINS!!” And yes the !! Marks were on the sign as well. Now mind you, there was no way for a customer to know what time 30 mins would run out because they didn’t bother putting the time they shut that area down so I stood there for 10 mins before asking the self checkout clerk to page someone to help. Although the sweetheart at self checkout paged someone to assist a customer in customer service, the manager never brought her nasty behind out to say the person was on break until I went back and asked to speak with the manager directly. The bathroom is SUPER YUCKY and not fit for customers. The nastiness of it has nothing to do with the customers but rather the conditions. This location needs a bunch of changes INCLUDING MANAGEMENT! Kroger I would strongly advise this place undergo a serious facelift and personnel change because you all are losing a lot of great customers

Abby Hart

2023-05

Thank you so much, Johnathan! I was having trouble scanning my groceries and paying at self-check out and you helped me! I thought I would be stuck there for a long time and even though you didn't have to help, you did! Now I have food for the family and the cats. You're amazing! Thank you very very much!