Walgreens

Kelsey Kennedy

2024-05

Walgreens @ Thomas crossroads.. disappointed. I’m not usually the type to complain about stuff like that but seriously.. this was WRONG.My husband went to get my hydroxycloriquine for my rheumatoid arthritis. I am 28 years old and was diagnosed at 27. This is literally just an immuno suppressant, not an opioid, not a controlled substance, NOTHING.Anyway, they didn’t have my prescription. And without even knowing what the medicine was, he asked my husband what it was for and he said “it’s for her rheumatoid arthritis” because he couldn’t remember the name of it.This pharmacy TECH WENT OFF on a tangent about “well she knows pain meds just mask the pain for autoimmune diseases, right”Without even LOOKING at what medicine I was on or what it was, this tech assumed I was on pain killers because I have a disease that causes chronic pain and decided to throw his 2 cents in about my health with no idea what he was talking about and acted like I was a drug addict?Like who are you? You aren’t going to tell me anything about my disease that five different specialists haven’t told me.And for your information, I’ve NEVER taken or been prescribed an opioid of any kind for my disease. And you’re a TECH.. not a doctor, not a pharmacist.I’m swapping pharmacies. That was the most judgmental thing I’ve ever experienced in my lifeFyi.. I grew up with an opioid addict in my life and I wouldn’t touch them with a 10 foot pole.

R B

2024-04

Absolutely NOTHING was pleasant about this visit.When I walked in, I was not greeted. Fine, no big deal. I walked to the photo station and no one was there. So I walked back to the check-out counter and asked if anyone could help me with my photos.The young lady spoke into her microphone earpiece and said, "Kat, someone needs to pick up pictures." And she went back to checking out customers. I walked back to the photo counter and waited about 2 minutes.Then a woman with open sores all over her face walked out rolling her eyes. She didn't speak, but said, "You're here for pictures?" I said yes. She then says, "Name?" Not what's your name please. Just rude, curt, short, annoyed interaction. I told her my name and she then says, "Again." Just a disgusting demeanor. From this point I spelled my name and repeated it. She started looking through the photos and pulls out 1 envelope. I told her there should be 2. She looks again and then goes to a computer. She tells me only 1 picture is showing. I explained there were 2 accounts, which need to be merged by the way- as Google logs me in automatically and I never know which is which.She then goes to the second computer and reprints the SAME photo! Incorrectly at that. It should have been a portrait, not landscape. I said this and she responded, "OH WELL." When she printed the receipt, I thought I wouldn't need it..then I saw the pictures and her attitude was just trash. I asked for the receipt back. She told me it was in the trash. I asked for a manager. She said she was the MANAGER.HOW? WHY?I requested she reprint the receipt, she refused and continued to repeat, "Have a good day." While smirking and taking the till out of the drawer. The young man that walked up towards the end of the interaction gave me the receipt from the trash and I left with TWO OF THE SAME WRONG PICTURES. Wasted my time with your egregiously rude employee, "Kat" and further wasting my time by calling in to speak to your nonchalant Customer Relations person Keith.This is why is RARELY EVER SPEND MONEY AT YOUR STORES. Find better people! This woman is a reflection of how she feels about HERSELF. It is no fault of my own that she hates who and what she is and I should not have to experience her inner BS.

Heather Reynerson

2024-04

My son who is a testicular cancer survivor, using now replacement T, was denied his subcutaneous needles today by the pharmacy, having assumed he was a drug user. This is after having explained to the technician (Zach) his health scenario. If asked for proof he had Rx available on his phone. This was done in front of others and I am appalled at the way he was treated. Will no longer use his pharmacy. You should be ashamed of yourselves.

Molly Wingert

2023-12

I have yet to have an acceptable customer service experience with their pharmacy. They always have some issue that’s out of their hands- system, staffing, availability. They cannot run a business and provide even average customer service. Each time I think maybe it’ll be better- and it has not been. Switching pharmacies to Kroger.

AM J

2023-11

I'm learning how to coupon and today my visit at Walgreens went so smooth. The manager Rebecca Matherne was so patient and helpful with my transaction. With her help I was able to save more and earn Walgreens cash.

Natalie Pritchard

2023-12

The worse pharmacy of Walgreens I've ever seen. Several times I've had to go there and each time horrible horrible service at pharmacy. Do not recommend unless you want a headache

Nathalie Konig

2023-12

Just absolutely terrible pharmacy. Always understaffed, sitting here waiting for more than 45 minutes to pick up one medication for my sick child that took over 3 hrs to fill and no one seems to care at all. Don’t use unless you have no other options.

Aleisha Khan

2023-10

We made appointments at 3:09 and 3:15 PM to get vaccinations. Showed up at 3:00 PM and waited 30 minutes before the pharmacy tech called me over to tell me my insurance hadn’t gone through, which took another 10 minutes to update, and by which time 2 other people who had come in after us already were called back for their vaccines. Finally, after waiting for 50 minutes, we decided to leave and get our vaccines elsewhere. Will not be coming back here or any Walgreens ever again.

Ljetola

2023-08

I was informed employees follows black people around at this location. So, today, I did tested this location. It was true. The cashier was at the register. She did not have a customer. I picked up what I needed and decided to walk to the candy aisle. Between me picking up what I needed, she had made her way to the back. She was walking back to the front when all of a sudden she stopped. It was not a regular stopped. It was more as a shuffle. Then she acted as if she was straightening the Reeses. How do I know? I stood there for 20 secs and she remain I. The same spot moving the same Reese's cups.This happen to a black senior citizen woman. She said the cashier was at the register. Why she was shopping, the cashier ended up on the same aisle straightening items.The customer stated she move around the store and the cashier followed. At the check out, the customer told her not all black people steal.I recall this is the same location where the manager said unloading the truck was more important than helping me.

Joseph Stokes

2024-05

Sharice the last in the front has such a beautiful attitude! Her energy this morning gave me just what I needed to start my day.

L A

2023-11

Edited - November 2023I have transferred all prescriptions from this location. You can see below that at one point, I had high regards for this store.I was treated poorly by the pharmacist Maureen. She talks down to her subordinates and patients. I truly have seen services decline over the past year. The line is always long and half the time the drive thru is down.Maureen, who shared she is the managing supervisor pharmacist, must be incredibly stressed to lash out the way she does. I do feel bad for the people working in the store.Former review:Ricky helped me today in the pharmacy. I was there to pick up a prescription and had a question about where I could find an over the counter medication. He walked me over to the exact location and then back to check out, not making me lose my place in line. When I stepped away, a lady in line said, “Ricky is awesome! He is the best!” I couldn’t agree more. He gets customer service. Thanks for a great experience!

Curious Cat 1920

2023-05

Excellent store! Healthcare & Vaccines are also available. Prices are reasonable on most items.

lyndsey dkhili

2022-05

Changing pharmacy location due to long wait/ignored. Cars were backed up, so I walked in for quicker service, 5 minutes plus I was finally acknowledged. I was the only person standing there waiting when I arrived. The girl with a customer service voice change - you should check your attitude before you come to work each day.Bye.

Connie Booton

2024-05

Like the pharmacy so much that I switched from CVS to Walgreens

Homer Gee

2022-05

I drive 27 miles one way to go to this pharmacy. . ! I called in my migraine meds refill at 8AM this morning and was told okay, they will be filled. I go there at 2:30. No prescription and they tell me that it will not be ready until 6:00PM. They have new people who do not know how to treat customers. It is not my fault that their technology did not work!! So , I have to drive almost another 60 miles to go back to get my prescription. This is unacceptable. I called and talked to the pharmacy manager. She told me to call 1-800-Walgreens. I did and have been on hold for over an hour!!!! Goodby Walgreens!!!!!

Anthony West

2018-05

This Walgreens has a fairly new building. The parking lot has plenty of free parking and has many handicap parking spots. This store is very clean and well stocked. The employees are very friendly and insanely knowledgeable about the products sold in this drug store. The pharmacy is well staffed and highly educated in their profession. I had a great time learning about healthy living here. Awesomeness in shopping.

Emily M.

2021-05

Pharmacy is inconsistent with how they decide to refill medications. They will tell you they can fill your script on a certain day then tell you they can’t do that day but the next day. New pharmacist definitely marking her territory and basing her decisions on emotions; so, don’t question her authority or she’ll take out her flesh sword and smack you in the face with it. Needless to say, we will be finding a new pharmacy to take care of us. One that doesn’t feel the need to create unnecessary conflict with patrons.

Nicole Prior

2023-05

Worst Walgreens ever! Purchased online photo book for my husband for Christmas was supposed to be ready next day at 11am so at 5pm I called nope won’t be ready until next day so called back next day about 3pm then was told no “sorry it will be 2 days” worst place ever

Master S.

2021-05

Photocenter experience:My mother went to pick up pictures on 12/16/2020 in the afternoon. First the lady sees us coming and leaves the area and comes back later. The lady at the photo counter was very rude to her. She asked for the order name and says its not here. My mom tries to give her the order number and the lady refuses and constantly demands names and gives her the run around. Long story short, the name my mother gave was found and ready. If you don't wanna work or have customer service skills, then quit the job. I use to work at walgreens and know this isn't the correct behavior. Hope the district manager gives this store corrective training. Goes completely opposite of the company values.

Ulla Strickland

2021-05

I don't know what is going on with their drive-through pharmacy (which used to be very good and fast), but it has gotten horribly slow. Twice I tried to pick up meds and both times I left because the line wasn't moving. Yesterday, with four cars in front of me, I waited 20 minutes before I got to the window.

Brian Ambrose

2023-12

Very busy most days but good overall

Kelly Bomba

2023-05

Their pharmacy doesn’t know how to put lids on bottles properly. I lost 5 doses of medicine. Wouldn’t even admit their error

Cole Trane

2021-05

The staff is very friendly, helpful and busy. They still get prescriptions filled quickly and I’ve never had any problems that haven’t been taken care of quickly.

J S

2015-05

Great customer service!! So much effort was put into transferring my prescription over from the terrible walgreens at 1 Millard Farmer Ind Blvd. Thank you so much for working so hard & helping relieve my migraine pain!! This is my new preferred location, for sure!

Christopher Dukes

2023-05

If there is a service you can not provide, put up a sign to notify your customers versus letting them wait for help for 20+ min. to only be told something’s broken.

Heather H

2021-05

I had major issues with the Photo area. I ordered two prints online and one was missing from their system. Three employees later and they finally find it. All forgivable, but when I arrived home I realized how terrible the color quality was. All the blacks in the first photo were lightened to a gray but the second print was flawless on the same glossy paper. I've attached the original file and the Walgreens print for reference. Staff was polite but this was a waste of money.

Jessica Little

2022-05

So thankful for this pharmacy. The Kroger pharmacy nearby has a two day wait (again) and this pharmacy had a 20 minute wait. I will be back for future needs.

J J

2023-11

Horrible experience with a miserable associate. I am not going to spend money to be patronized…

yuqi Chen

2022-05

This is a great store. The store manager is so nice and helpful. The pharmacy people are also so kind and sweet.

Nick Evans

2020-05

Bad service. Slow. Pharmacy doesn't accept Welcare but they don't tell you till after you wait for your prescription. Go to CVS pharmacy.