CVS

Melissa D'Albora

2024-04

This pharmacy has gone completely downhill since the previous pharmacist left (Justin/Jason). Luckily, after years of loyalty to CVS, the current pharmacist's complete incompetence and complete lack of customer care led us to discover what a wonderful pharmacy Walmart in Clayton has. While I was initially disappointed in the service provided by CVS, I was so grateful that they actually unknowingly led me to a much better experience.

Parker Sallow

2024-02

I sent my husband there with a picture of the specific medicine I needed, which was a behind the counter purchase. The pharmacist wrung it up, bagged it up, and he came home. He showed her 30mg Sudafed, she sold 240mg Sudafed!!! He goes right back and she won’t take it back! She says she didn’t realize. ??? Ok. So do the right thing! What kind of customer service is that? Won’t be back.

Slade

2023-12

Everyone that works there is super helpful if I have questions, so that gets some stars. But... Usually it's a hassle to get my prescription filled even tho my Dr called it in days before and they say I can't fill it. Some months they don't have my medication and it takes weeks to get it in. It's not the best for my mental health when I miss my medication. I have to wait on the phone 4ever!!! I hate it but they are doing their best I guess. It's cheaper here than anywhere else around here so I'll deal with it. The people there are helpful and friendly when I get to talk to them. Jason is the man!

Stormy Forde

2023-10

Nothing has ever gone smoothly in the pharmacy for the last 3 or 4 years . They never have enough staff on hand and the workers are over worked . When the head pharmacist is not there the fill ins will lie to your face , they need to be replaced.

Geneva Wall

2024-04

Very slow at filling scripsThey tell you 45 min you go back and hour and a half later and they haven't even started!! Constant problem

Elaine Young

2023-12

I went to pick up a prescription after surgery. They were out but never bothered to call and let me know. Lame pharmacy.

Tanya Conley

2023-05

The pharmacist, Jason, is very kind and helpful. He makes sure you get the best price possible.There is 1 female helper that has an attitude. She must be new in the last year. She puts you on hold with no warning while you’re talking, always acts aggravated, and told me recently they “won’t resend fax to Dr bc they already sent it”, even though dr said didn’t receive. 3 different calls…same attitude.The stars are for Jason, Jose, and Chad. 🌟🌟🌟🌟🌟

florbus Mcgee

2023-12

Had a great experience here. The staff was so friendly and helped me find the items I needed. Love the coupons.

Catherine Holloway

2022-05

This is the worst pharmacy experience I have ever had at a CVS. I dropped off 2 prescriptions to be filled. They were filled promptly, but later I noticed both said “0 refills.” That was not correct, so I called to ask. (Mind you, I just got out of the ER, but I thought it better to go ahead and fix the problem.) I spoke with a male pharmacist who told me they do not fill refills from the ER. That is not true, because I have been going to this CVS for 2 years and it’s never been a problem, so I told him just that. I expected more information, and thought maybe it was a new rule. Instead, he immediately became rude and argumentative, telling me I was wrong, to the point where I could not discuss the matter further. I tried to explain “I am only telling you my past experience,” but he would not see it that way. I chose to end the argument by asking to speak with a manager, which he said yes to, quipped “be civil,” and put me on hold. I didn’t expect to get very far over the phone, so I decided to go back to the store.Once at the store, a very nice blonde female clerk sent the manager (store manager, NOT pharmacy) to the pharmacy right away, at my request. I told him my issue. I expected he could mediate so that all relevant information could be made known, and any error be corrected. First, he asked to look at my prescriptions, which made me uncomfortable because it’s personal information protected by law. I showed him, assuming he was just trying to help. He tried to interpret and explain my prescriptions to me, only causing more confusion. I asked if I could please see the original prescriptions, and that I’d take my business elsewhere if I could not expect the service I was used to. He went to the pharmacists’ desk, looked over the papers provided, and for whatever reason chose the one prescription with no refills to show me, instead of bringing both. It could have been a mistake, but I’m not certain based on his attitude. If it was a mistake, it stands that it was not helpful. Once again he, the store manager (not a pharmacist) wanted to interpret and explain my medical information to me, without my asking or consent. I told him there are two prescriptions, and the concern was not about the prescription without refills. Sure enough the other page said 3 refills. I brought proof of my former prescriptions that had been refilled as well. Then, he changed his tune to say “We’ll fill whatever it says.” That was the only resolution I was hoping for, but I had to debate because of the prejudice that I was wrong. The only person actually trying to help, even so far as to call my doctor, was Julie, the other pharmacist. She was also the person who filled the prescription, so it made sense. The store manager and the other pharmacist primarily argued, put me to extra trouble, and maybe even try to fool me. I find their behavior insensitive and irresponsible; because this is a medication for an acute, even life-threatening condition; and I myself was fragile and really needed to be resting.

heidi ramey

2022-05

The store is always neat and clean when I go in. Everyone that works there is always super nice and ask what they can help me with. I usually go in to get meds filled. The last time I went through the window to get meds, Jason and this other gentleman helped me. Jason contacted my son’s doctor to have an inhaler filled that needed approval. I was so happy he went the extra mile to make sure my son was taken care of.

Sonya Renee Price

2022-05

This pharmacy has filled my prescriptions for 3 years! Everyone is so helpful and I appreciate them!Jason is awesome!Jose, Chad and Julie when she was still working there, are so helpful too!This is a pharmacy that i recommend over all of the ones in Clayton!! Thank You All!!!

Jerome Zimmerman

2022-05

Jason the pharmacist always make it be enjoyable. And the new pharmacist as well as the new assistant they are fitting right in and actually care about customer satisfaction. Don't forget about Chad and Jose. Always there to jump in and help. Promo to all exspecially Jason. You go team

R S

2022-05

Short staffed and obviously the ones that are there are spread too thin to even answer the phone. It's been like this for years, not just recently. I've currently been on hold for 44 minutes to ask a simple question about a prescription. Would never use this pharmacy if my insurance didn't require it.

Patricia May

2021-05

This is by far the worst drugstore to shop at. Although my husband and I both have the same insurance the "floater" pharmacist told him his shot was free but that mine was not covered by insurance. The phones were ringing off the hook and people were crowded around the counter. There were several with no mask and one of the only 3 employees in the entire store wore her mask around her chin. They are always short staffed CVS is BAD

Scott McDuff

2021-05

Came for COVID testing for my wife and I as I was exposed to a positive COVID case. CVS made me do a “self test” and turned my wife away!! ... we have insurance! Staff was so rude!The same day we went to the Health Dept. Drive through - no problem.Don’t waste your time with this CVS

larry fruchtman

2022-05

I am posting in hopes that they get the store helpThis is pharmacy related only. So far the help that has been there has lacked common sense abilities. That combined with a lack of staff has been so bad, it was worth my time filling out this review.

Tabitha Sutton

2020-05

This pharmacey is a joke! I live with a life threatening condition and one of my medicines i need to live took 9 days to fill after i called it in early prior to that! Their excuse is they are short staffed! They do not care about their customers and do not know how to priortize!!!

NC Jeep Head

2022-05

Have been using this location for several years and have always had a positive experience. They have been understaffed at times but I won’t fault them for that as most businesses have the same problem. Sadly that is a work force issue that won’t be solved anytime soon.

Virginia Clarey

2019-05

Very well organized store and clean. Friendly cashier willing to go the extra mile to help a customer. They have a better book selection than Walgreens across the street. I would definitely recommend this store because their team is so helpful and friendly.

nicholas pirkle

2020-05

This pharmacy needs help getting the store and pharmacy staffed they will tell you give them 2 hours and they will have it ready you show up and it is not ready it took the a whole day fill 1 drug and then they told me were realy busey let me loan you a few get you buy and we will get it ready well i given them 2 days and i go back and they never even filled it i have to use them because my drug insurance is cvs carmark the tech rolled his eye at me today because i was complaining about there poor customer service how dare you Chad and i will call you out thats not how you treat customers you should be more concerned about the drug you dident fill could land me in the hospital beause you dident fill it

BadFrad AZZ

2020-05

Like CVS, Nice folk. But! The Minute Clinic!!? What a joke. Looong wait times. Incompetent staff.CVS should lose these losers to fix these reviews!

G Snead

2023-05

Never use them again....when Jason isn't there.....The floater (pharmacist) arrogant and lazey....Its a shame noone wants to DO THEIR JOB!!!!

ELIZABETH KAFATI

2024-03

Walmart has more variety

Drew Somero

2023-11

Great discount via emails from cvs

Alex Brown

2019-05

Great pharmacy staff. They are always trying to help and are so professional and polite.

Donald Moody

2018-05

Very helpful staff! They really work hard to get you the best prices on your prescriptions.

Carter Mills

2019-05

Literally the worst pharmacy. They are rude and so so slow it is awful. They need to get a grip. I will be switching pharmacies, they sick. Worst service ever.

Andrea Burroughs

2023-11

Photos FAST AND PERFECT-thank you!

Shayna Henry

2020-05

So slow I gave them over 5 hours to get prescriptions filled and still waiting. Its ridiculous.

Tina Marino

2023-05

Very fast at pharmacy and always very nice.