Pet Supermarket

Colleen Kelly

2024-04

I had a salesperson, Sherry that was so kind and gracious. We had found some baby birds and needed a product called exact. You were out of that product but she quickly looked up a solution. The birds survived until they could be picked up by a wildlife rescue!

Google User

2024-03

The female assistant manager at the Britton Plaza location was very rude and unprofessional. She was mad over a coupon that other locations always accepted and she started arguing saying she can’t do it and then finally she accepted it. But she doesn’t end it there she didn’t give a bag so we asked for one and she threw it down with a mean look on her face. Asking for her name she purposely covered her name tag saying it’s none of you’re business. All that was known was her being a assistant manager. You definitely need a new one at this location. Never have had such a horrible experience at a pet supermarket. You won’t have customers with people like this working for you’re store.

Lauren Fielden

2024-04

My favorite place to go get Ciara her treats.

Joseph Oliva

2023-11

Great local pet store for all your pet needs. Also a grooming salon too for your dogs' grooming needs

Elizabeth Diehl

2018-05

We loved our first visit to the South Tampa Pet Supermarket. Everyone was very helpful. They took the time to pet me and tell me what a pretty PUP I am. I'll definitely want to go again as long as mom doesn't make me stay in the cart next time. Thanks, Mallory

C.E

2023-10

We exclusively use the self wash stations at Pet Supermarket. They have everything you need (I usually bring washing gloves and my own dog body wash) but they provide soap, dryer, towels and aprons. If you want to pay a little extra they will clip your pups nails as well!Cost of self service is very affordable and I would estimate from start to finish MAYBE 10/15 minutes (unless you have an fluffy pup) and you’re out the door definitely worth not having the mess at home.And after every bath our sweet girl always gets a new toy without fail- great variety!

Caylen Holmes

2021-05

(UPDATED AT BOTTOM) Last week we took our dog to get groomed. We dropped her off healthy and got her back with two black eyes! Nobody could tell us what happened to her... The manager filled out a report that said "unsure if occurred at the pet spa" as if to assume they did not do it when they have no clue what happened to her under their care. Corporate was supposed to call us about reviewing the cameras to see what happened and we have not heard back from anyone.. Please do your pet a favor and do not take them here.UPDATE: We had spoken to corporate who refused to share the video recording from my pup's grooming appointment.. They said it was not their fault and wanted me to sign papers agreeing it was not their fault without sharing the video with me. I refused to sign the papers and that was that.. I should have probably tried to sue but honestly just want everyone else out there to be careful when taking your pet here. my pup recovered but is TERRIFIED every time we take her to get groomed now.

C. Pearson

2023-11

So clean and friendly! I come here for all of my fish and dogs. It’s such a huge help to be able to take my pups in and use the bathing station.

Katie Clark

2023-07

I absolutely love coming here and bringing my dog for the bath station. It’s $10-$17 depending on which shampoo/conditioner you choose. I am unable to wash my dog at home because he hates it. Coming here is super easy and he actually enjoys it. They have blow dryers as well!

Lisa McLeod

2020-05

This place is awesome, new amenities added..love the concept...great job yall...

Scout Justice

2022-05

This location works. Very nicely, too. A walk around will offer all the very well thought-out products. Accomodations for all sorts of conditions. ..I found all sorts of items that would be better suited for my elder pup too. ...or the whimsical well made toys ..I personally adore the lamb chops in all sizes .. (not sure I want it slobbered on🤣) Holidays galore.Super balance of choices and serviceClean and wholesome. TY.

DeCarr Covington (Dowman)

2023-05

I really dislike posting negative reviews, but I was really disappointed with the store. I went in to buy a new filter for my aquarium and a new top with lights. I should mention that I had not measured the aquarium, so was unprepared, but had a good idea of its proportions. The young woman who helped first told me she could not help me with a filter without knowing the brand, and when I explained that I wanted a new one pointed to one on the shelf and said that should work. She didn’t compare brands prices or explain which ones might work better. When I asked about getting a tarp for the aquarium she said she couldn’t show me any without measurements of my aquarium. I don’t drive, so getting there had been a bit of an expensive proposition, which I explained, and said that I thought I could pick a top out by sight, but she told me I would have to come back with measurements. A little later, I wanted to ask her where cat litter was located, and she essentially ignored me.This was disappointing as my experience with customer service at the North Dale Mabry store has always been very different. They have always been very friendly and helpful. I wanted to try the store because it is closer to my house and cheaper for me to get to by Uber.Lesson learned.

Nick Gonzalez

2023-11

Courteous friendly and professional tended to all my pets needs

bandit nightwolf

2022-05

Love this location. Friendly and funny staff, they're the only people my dog will actually get happy to see therefore if she likes them, I like them. I have never seen my dog actually run to a stranger and stand on her tippy toes just to get a treat! The groomer is awesome too, my girl loves her so much!

MichaelAngelo Rizzi

2023-05

Recently I had Not one, not 2 but 3 expireances with "Store manager -Rena". She loves the words NO AND CAN'T! I have been a regular client for 7 years. We purchase everything from pet supermarket We don't use chewy We don't use any other the other stores.So the least I would expect is decent customer service which I know in today's world is hard to find.So I want to give a very special thank you to Sam. Also a store manager who went out of her way the other day when Reyna, told me I could not return something or exchange because there was not a button or code in the computer. Which actually was not correct.I simply made a mistake and purchasing canned food that was for dogs 1 to 7 instead of 7 plus it was my mistake I brought my receipt and simply wanted to exchange for the food that my dogs are used to eating. Set the moment I was told no there's no code in the system to do what needed to be done I turned to the other girl asked her if she was a manager and when she told me she was "SAM". SHE WENT OUT OF HER WAY TO HELP ME AND VERY SIMPLY MADE THE EXCHANGE AND I WAS ON MY WAY.If you're in a job just for a paycheck find something that you do not have to deal with the customers. Raina is a prime example of someone who should not be working with customers as it is very apparent she does not enjoy her job I wish her all the best in finding her happiness in a job that she can be good at.Extremely loyal customersMichael

Samantha Green

2024-02

Was fast friendly and easy to locate items

Michael baron

2023-05

So, I came in with the intention of buying a pair of convict cichlids for exactly what they do. I’ve been in the hobby since I was a kid and now I’m 38, so I have about 30 years experience. I don’t keep convicts because they breed so much. I asked for a pair and the (fish expert) started being negative from the get go saying they breed constantly. I told her I know and that’s why I wanted a pair and told her this is a trial because I have a turtle and she insisted that they swim too fast which is ok. She also said they get very territorial and defend. I told her again that this is a trial and if they get eaten, that’s ok because it’s a trial. She made a couple of snide remarks under her breath and one of them I heard as she was walking away was that she sells pets. She was not friendly. I understand what I’m doing may not be ideal but they reproduce more than rabbits, literally. I may not of kept my cool after she was being nasty and suggested that she was being a bi***. She immediately told me that I should leave and not return and I said I am leaving and bee lined to the door and I didn’t look back and heard her telling the woman in the front that I need to go. I’ve been buying feeder fish and crayfish from here for quite some time now and I have never seen this woman before. I mostly deal with the older redhead woman for my turtles food. Not cool. Guess I’m going elsewhere from now on! Your employees should take the customer service tests before being hired!

michael kuzel

2020-05

Pet lovers don't mind the prices. Good inventory. Britton plaza great location.

Evan Levitan

2023-12

Looks like Parakeets water needs to be changed more often. They're just little cheekys, they can't do it on their own

Casey M

2022-05

Used this store for the last time. Last visit, we were told that we were giving our dog McDonalds. though what we were giving our pet was recommended to us by an actual Vet, and the employee had no idea on how the food would be given to our dog. The employee made it very clear that our Vets only recommend products they get kickbacks on. I would give this store 1 star for customer service, however to be fair i will give it 3, as they do have a good selection of products. The employees however, feel they know more than our trained, educated and experienced Vets. Not sure if they feel they know more than pet owners and vets, simply because they work in a pet store, but they do not. and for them to put down on the products they sell was surprising, as i personally would not work in a store that sold things i did not believe in. I'm sure Pet Supermarket would not like it if their own employees spoke down on the products they sell. Shopper Beware...

Cara Frost

2023-05

Love the bathing station, only $10 for a tub at adult height with sprayers, towels, shampoo, a blow-dryer, and a couple of treats! Add to that the folks working there is are efficient and friendly and you have the best pet store in town!

Sherry Forshee

2018-05

Staff is super friendly and very knowledgeable. I have 2 rescue ferrets and they always took the time to help me figure something out. They truly love the animals they work with. Is is not uncommon to see them interacting with them. I love this store and the people who work there! They you to all of you for your professionalism, friendliness, and and your love and dedication to animals!

Jo Larney

2022-05

Sam the lady working there was awesome with her knowledge of cat food. She was helpful beyond belief. I would recommend this branch above all others. And yes will be driving there to shop again.

Kushy Kushykush

2020-05

My cat would be a furry mummy without this place because she has to eat food to be alive and they sell the catfood that she eats for nutrifilicationisms.

Patricia Broxton

2020-05

Britton Plaza! I love this place. The staff is very knowledgeable & so kind. The store is spotless. Everyone knows me & they definitely remember me as soon as I walk in. They love their job, they love helping. Great place to bring your fur baby & feel so comfortable. One employee always walks around with you to make sure you get the right stuff. That’s extremely important to me, after all my puppy 🐶 is my baby 🐾♥️

Janet “LA Loca” Rivera

2019-05

Omg very respectful very polite a good job my dog look sexy he is so precious I will bring him back..

KH Autry

2021-05

Paid more than I would have preferred but my boy appreciates the goodies!

Jill Corcoran-Fidler

2021-05

Super nice staff and decent food selection. Their toys don't get marked down often enough so I always hit petco's markdown bin for that.Had to give them an extra star for their self-service pet bath area that comes complete with shampoo, towels, blow dryer, and bibs to keep owners dry! It was only $10!! Their grooming area does wonderful baths too!

Bill S

2020-05

Pet Supermarket is a great place to shop for all of your pet's needs. Their selection of food, toys, health care and leashing supplies is almost unlimited. Their fish and reptile selection is very cool. So many choices allow you to choose exactly what you want. The staff is always helpful and friendly. They greet all customers and their pets with a smile and an offer of help. They also have grooming services and regular clinics for training and shots. I would recommend Pet Supermarket to all of my family and friends.

MITRA Eframian

2019-05

I've been going there for over 4 years, since I bought my pup. The 1st time I took him there, when he was 6 weeks old, a sales associate made me promise to bring him every time, which I have. I love going there since its the only store where I can take my dog. The sales associates are all Great!