3.4 (40)
5010 Florida Ave S, Lakeland, FL 33813
(863) 644-2411
cvs.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Andrea Hawkins
2024-04
This pharmacy consistently has issues, and they’re completely incompetent.Not filling meds, or giving me the wrong meds. The staff is always rude as well. Especially when I point out the errors to them. Constantly out of medications, and they’re life saving meds that I cannot run out of for me and a few of my family members. They never call to tell me they’re out and then it’s a huge issue finding them somewhere because I can’t be out of certain meds for me and my family members.I’ve started counting the medications to make sure I get them all because I’ve been shorted before.
Debra Swearingen
2023-10
I like using the Minute Clinic for immunizations for my family and myself. We get a flu shot every year. Flu before Boo! Next we will get the Covid booster. I like the people who work here… they are very good and efficient. I use the clinic for non major health issues when I can.
Jeff Meeks
2024-04
Terrible service from pharmacy manager Phillip and his team. Won't return to this CVS.
Kevin Cameron
2023-08
Kendall is a God send. I recently found out my new insurance does not cover my medications until I reach my annual deductible. Meaning for most of the year, I have to pay completely out of pocket. I wasn't sure how I was going to be able to afford my medications, but I need them so no choice I guess. To my surprise and infinite gratitude, Kendall was able to find and apply a coupon that cut my expense in half. All this with no prompting or requests on my part, but just her evident care for her customers. Thank you again Kendall, for doing more than you had too just to make sure someone else's situation was the best you could help male it.
Margarita
2023-11
The pharmacist went above and beyond to help with a prescription. His support was amazing.
Della Maggard
2023-05
I am soooo pist now. The guy in the pharmacy was so RUDE to my husband. My husband had to go there bc the insurance made him go there to pick up his prescription. With him standing there the guys closes the pharmacy shutters and briefly speaks to him through the shutters and says we don't have your prescription, how would he know if he didn't look it up. This is medication that he desperately needs. I feel I need to report this and make a big stink through the news and social media. You are employed by CVS is CVS okay with their employees treating customers like this. I am going to take this to the top. I have read their reviews and apparently this is common behavior.
Craig Nance
2022-05
Just acknowledge me. Please. Let me know you know I’m standing 5 feet from you and looking straight at you. Just tell me you’ll be with me in a moment. Even if you know someone else will take care of me. At least that will soften the blow of finding out you don’t have what I’m looking for after waiting 5-10 minutes without any other customers in line. I get that’s not your fault, even though every other pharmacy can keep those items, but just aren’t 24hr. I’ve never felt less like a person than when “interacting” with the pharmacy staff at this location, especially after 8pm.
Ronda Ratton-Newton
2018-05
The Pharmacist that usually works nights is always polite and helpful. They usually run an hour to hour and a half to fill a prescription right away but that's cause he's the only one here at night. Never have had any issues with our medicines or not having what we need in stock. Great staff, clean store, and like the app.
Catherine Lett
2019-05
Something has changed with this pharmacy. I have used this place to fill two 90-day prescriptions for several years with no problem. Last fill, i received less than 30 tablets in one bottle. Called them and they said come back and we will fix it. When I went back, I felt like I was a bother. No apologies for having to make a second trip. Today I was told that my prescription was filled on 1/2/19. I have been there 2 times after 1/2/19 and was told they did not have enough medication to fill my prescription. Today will be my third trip to fill one prescription. It will also be the last time I come here.
Valeria Anderson
2022-05
The pharmacy manager is not a people personI received someone else medication and he did not give me the other prescription as prescribed by the doctor. He did not tell me they did not have the medication. I guess he thought it was okay to give me something else. He need to take a class on how to handle customers when they mistake. I move my medicine to a different pharmacy.
Skyler Mccabe
2022-05
Got out of the hospital at midnights and needed a prescription filled, search for a 24-hour pharmacy and found this one only to get there and be told that the prescription will not be filled till 9 in the morning the next day (needed antibiotics and pain killer post surgery) the nighttime pharmacist was extremely rude and unhelpful. Got up at 7 in the morning and tried to call for almost an hour just to sit on hold and I reach anyone at all just trying to see if it was ready so just wait till 9 in pain just to go up there an it still not be ready, waiting in line for 30mins just to be told it isnt ready. What a shot show. Go somewhere else if you can
Freeman Sr
2020-05
CVS entered the wrong information for my mother's prescription, and they have done nothing to fix it even after I reported the problem to Customer Service.I took my 86 year old mother to the doctor on December 13. While we were there, we told the doctor that we needed some refills which he ordered. The next day, CVS sent me a text message saying that the prescriptions were ready for pickup. When I went to the store, the pharmacist looked up the prescriptions and got them from the bins. When he began to process the purchase, he said that one of the prescriptions had expired the day before??? That was the day it was ordered!!! He insisted that he needed a new order from the doctor for the prescription and put the medicine back in the bin.On the CVS site, I can see the old prescription that was issued August 1st, filled August 1st and refilled once on August 31st. The expiration date is overwritten. I see another prescription with a prescription number that is greater by more than 50,000. It also indicates that it was issued August 1st, that it expired December 13, and that it was last filled December 14??? Clearly, the data entry was screwed up by CVS. But, instead of correcting their data entry error, the doctor is being bothered to write a new prescription, and my mother is waiting for her medicine. Really pathetic service!!!
Diane Titak
2023-11
CVS is great clean store great customer service the pharmacist Philip Cribbs is great he goes out of his way to help and answer questions10 stars
Graydon Smith
2023-09
The only reason I Would visit this pharmacy is because it is open 24 hours and is the closest to me.
Bill Picard
2024-01
Great pharmacy team!
Baylis Gatlin
2024-01
Not bad today truly surprising
Frances Martis
2023-09
worst pharmacy with the worst employees ever, they should close this pharmacy permanently.
Alex Santiago
2022-05
Disgraceful team they currently have at this location. Been coming here for years. This is just wrong treatment.Late to open. No communication. Complete disregard of people's time.
Swan City Tours
2019-05
So unbelieveably horrific that I will NEVER get a prescription filled here again. DO NOT go here, check their pricing against your doctor/insurance, because THEY WILL OVERCHARGE you. Terrible customer service. Waste of time, energy, and money.
Edwina Jordan
2021-05
Long wait for a prescription, when I spoke to the manager Marie, she jumped right into action. We got our prescription almost immediately.Thank you Marie.
Jaci Lane
2021-05
They are open 24 hrs and they are the only place late night emergency for medicine and the staff was happy to help even at 2 am
Mike Pineda
2023-05
Terrible service nobody say anything , it’s like talking to the wall , don’t go CVS pharmacy
Kalo S.
2021-05
I got my flu shot here they are very nice and friendly. And its pretty quick and easy.
Tiffany Taylor
2018-05
My go-to pharmacy. Prescriptions are always filled quickly, staff is friendly and knowledgeable, store is clean.
Cathy Weaver
2022-05
They always have great deals on their app. The location was clean and the staff was very nice.
Kimberly Lewis
2023-07
Poor customer service at the pharmacy
Susan McLoughlin
2021-05
Clean, well-stocked, store with helpful employees.
Dasnip
2018-05
A knowledgeable, friendly staff. These people care!
Kimberly Smith
2021-05
The employees are always helpful and friendly
William Halbritter
2017-05
Service, friendly staff, very helpful.
| Monday | 12 AM-1:30 PM 2 PM-12 AM |
|---|---|
| Tuesday | 12 AM-1:30 PM 2 PM-12 AM |
| Wednesday | 12 AM-1:30 PM 2 PM-12 AM |
| Thursday | 12 AM-1:30 PM 2 PM-12 AM |
| Friday | 12 AM-1:30 PM 2 PM-12 AM |
| Saturday | 12 AM-1:30 PM 2 PM-12 AM |
| Sunday | 12 AM-1:30 PM 2 PM-12 AM |
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