West Marine

Shawn Fugate

2024-05

New Management! There was a delivery issue with my parts. Bill, the new manager, does not have excuses. He has solutions. He personally got involved and made sure my items were on time. Thanks again.

Lo Ja

2024-01

I stopped by to look for a blanket my friend had bought and I wanted one. Unfortunately the sale on the blanket was not still going on, but the cashier gave me a discount anyways. Great store and friendly staff !

Back Stage

2024-04

Really helpful staff. I had a problem with my DC to DC charger and they had the parts I needed to repair it.

Elaine Garner

2023-08

Bought new Yeti Tundra 45 Saturday and when placed in boat same day realized it did not have a drain plug. Called west marine before they closed and was told “ I should have checked it for the plug before I bought it” and they would have to review the “footage” because they had no proof it wasn’t there when I bought. Even went so far as to say “I’m not calling you a liar”. Seriously? Is that a normal requirement when purchasing any item to make sure every part is there? Especially a Yeti from a reputable retailer? Why would I purchase a 300 dollar yeti and intentionally make up missing a 10 dollar part. I supposedly was speaking to the manager Nathan and he finally said come back in and “most likely” he would give me a plug. So drive back 20 miles (on vacation no less) to MAYBE be given a plug that should have been part of the cooler to begin with? Honestly I think Yeti would cringe at this lack of support for their product. Nathan never entertained an ounce of customer service and was defensive and accusatory from the second i explained the unfortunate situation instead of trying to rectify it. West Marine has always been easy to work with so clearly this is a store manager issue but will also be writing yeti

Captain Ann Holahan

2023-11

Gr8 customer svc, helpful 2 clients, & always cheerful 4 a gr8 shopping or experience with what u need. I'm proud 2 b a Happy Woman who cares about all who comes in2 W. Marine

Alejandro Salgado

2023-07

We are leaving the store and was the worst experience ever. We asked for assistance because no one offer it, the guy comes and gets the chair we want down,he says he can call another store to see if they have another one, he leaves and complete forget about usm I make the line to pay, there was a lady as teh cashier, I explained what happened and she says he git caught up, ao I ask for her to call the store, and she pretends we wait longer because she says she has other things to do...then she pretends to call and says noone answer.... She was racist and rude, we are latin amd she treated us comoletely different than the white customers. If you are going to work in customer service you need to provide the same service to everyone if you are not capable of it, then do not work with the public. West marine should invest in better training their employees.

Mike Pistorino

2023-07

The worst experience ever! Ordered online epirb on May 27th, happened to check the order around Jun 7th and called "customer service", the order was delayed , no communication, then at the end of June the order was canceled by West Marine ,again I called "customer service" because they just sent an email not mentioning a refund. Today was the first time that anyone apologized for the lack of communication and wasting my time on having to regularly follow up on an order that was placed at the end of May. If you have time to waste and don't really need the equipment, then go ahead an place an order. Good Luck!

Megan Heron

2023-07

This is the store to visit for any last minute vacation purchases! I made three trips in one week (we had some boat issues) and the manager, Marissa, and her associate, Capt. Ann, made every trip very pleasant. Thank you both for all of your help!

Nathan Grave

2022-06

The manager, Justin, is the man. Incredibly helpful and puts forth the extra effort that you always hope for in retail. If they don't have it on the shelf Justin will find it for you which is so incredibly helpful when living in the Keys and not all things are readily accessible. Majority of his staff are also very kind, helpful and greet you with a smile.

EL Shaddai

2022-06

I had to order several items that were not in the store. Steve G and his associates did a fantastic job getting me the items and helping me complete the transaction. Great place to shop. Love their price match too! Thanks you guys!

mike Black

2024-01

Price matched Amazon, $60 off, just right

Karin Melberg

2022-06

The best part of being regular west marine shoppers is having an account with our purchase history and full customer support when needed. Today had to exchange a radio which was unfortunately missing some installation parts. But the guys looked it up on our account and offered to exchange. Its a bit pricey, but they have or can quickly get just about anything for your boat or for fishing!

fiona deroo

2022-06

Excellent service and this particular store is laid out very well. You can find items easily and the aisles aren't overcrowded. Best West Marine store I've visited.

Aaron Hoffmann

2024-04

Good selection, good prices.

Mike Reilly

2023-09

Friendly professional staff, good prices, they price match! Highly recommended

Costa Morada

2021-06

I have done pickups at this store since they built it. The store employee Justin is by far the absolute worst person to deal with. The first experience I had with Justin Besides him staring at you and treating you as if your less of a human than him... he refused to type the 10 dollar off code in the computer. Told me to drive home and print it out for him. I literally drove an hour to do this. So the very nice woman Cindy who works there typed it for me. He has always made it extremely difficult when returning warrantee covered items as he huffs and puffs and stares at you the entire time making it uncomfortable. I will drove to Miami before I ever spend another dime in this place as long as this Justin is an employee. I literally spend thousands of dollars at west marine.

craig bennett

2022-06

Driving to Key West I stopped into this West Marine to get a new battery switch for my boat, mine was broken. They had a switch that would work, but I was unsure exactly about installing it without shocking me or damaging my electronics.The store clerk( young man) gave me advice and it was spot on, no shock or short. Boating trip on schedule. Thanks West Marine for your knowledgeable staff.

Deck Str

2021-06

Amazing that on multiple occasions, they picked up the phone for my call and left me off the hook. It was pleasant to hear the background noises of the store, though. Would’ve been more pleasant if they were willing to accept my business.

Danny Diaz

2021-06

Love West Marine especially the one on MM103 but there is an older man that works here and he is very unprofessional and won't help for nothing. Just keeps asking if I'm done looking. Really did not feel welcomed here especially after getting great customer service at other West Marines.

Danielle Palmer

2021-06

This is a great store. Jack and Justin went above and beyond to help us get parts same day. They also shared super helpful local knowledge. These guys are the best.

Muskokaknots Cruising

2024-04

Had what i needed but just barely.

Mel Bellwood

2019-06

Convenient for the keys, great service. Will order what you need. If your own a boat or are traveling by boat they are 5 minutes from Lorelie's. Anchor in Barley Basin, dock your dinghy at the docks at the restaurant and walk there. We stayed in the Bay for a few weeks, finished some projects on the boat. They helped a lot. Joe was a big help.

Chuck Rollins

2021-06

Drove over an hour to pick up about 4K in electronics. They wouldn’t let my wife & son use the bathroom due to covid. So they tell us to go across the street. We tried but they wouldn’t either. WTH! Customers should demand a bathroom from local business, especially when doing business with them.This isn’t right.

William “Capt Bill” Todd

2020-06

I'm a West Marine Pro Member. .. Very pleased WM is here in Islamorada! However...Store stock is a bit limited... help unavailable & the loud "Music" is annoying to the max. Asked about it and the staff says they are helpless to turn it off. I don't think WM got to be the largest Marine Hardware retailer in the United States this way.

Pirate Republic

2019-06

Need to correct hours on google!!! Drive all the way up there to exchange a gift for my wife and was told they close at 6! Super disappointed. Fix your hours if you close early!

Jennifer Rice

2021-06

Excellent selection for all your boating needs. Two staff members helped us with boat parts even tho we walked in 10min before Sunday closing. Thank you!

Sonia Cook

2023-09

They were out of what we needed for our boat. Did not care for the attitude of the older guy that waited on me there. Total jerk.

joe alicea

2019-06

If you own a boat and are in the Florida Keys and find yourself in need of just about anything related to your "Black Pearl" do yourself a favor and go see this guys. If they don't have it they'll get it for you, whatever that might be.If they can't get it they tell you where it's at.They're Awesome!

Michelle Bellwood

2019-06

This West Marine is in a smart location in the middle of the Florida Keys. The store is well stocked, has plenty of employees to assist, and has pleasant service.

Michele Kennedy

2020-06

Store was very nice but the employees did not ask if we needed help and we had to seek them out