CVS

Tj Mayse

2024-04

After waiting on hold for 10 minutes the first time they picked up said nothing and hung up on me. Then I called back and waited about another 15 minutes for them to answer again and the woman that answered immediately got irritated because I asked about how much the medication would be and she just loudly said (oh my god...) and then proceeded to shout at me what the price would be. I'm usually a CVS fan but the one in Chipley literally when it comes to customer service sucks this pharmacy needs help

Dru Owings

2024-04

Cvs no longer accepts Good rx for prescriptions if they are otc drugs. What the heck ? It's a prescription from a doctor. What difference does it make. Just another way to make medications cost more than they should.

William Paul

2024-04

When you call they pick the phone up and then hang up without saying anything. I think we should get away from this chain pharmacy and start using local ones thar really to appreciate your business.

Misty Hoyer

2023-10

The pharmacy portion of this CVS has lost my family's business. Marissa should not be an employee at this pharmacy. She is rude, impatient, will not answer questions, is unprofessional and yells at customers. She knew she was in trouble when we asked for the store manager and then laughed in our faces and stomped off. The pharmacist and the store manager were very professional, helpful, and answered our questions and helped us.

Amber Taylor

2024-02

The worst pharmacy I’ve ever dealt with. Very rude and unprofessional.

Lee Ybarra

2023-08

They have some of the rudest clerks in the pharmacy but I have no choice and I have to put up with their disgusting attitude because its the only one that is authorized by tricare hopefully more people will complain about them and get them removed from the list of pharmacies we have to use

Jennifer Lawley

2023-11

The staff here are always very friendly. The pharmacy staff are also really nice.

L C

2023-05

I can hardly ever get through via phone to the pharmacy or the front store. I call during business hours. It has been this way for a few months now. It is VERY inconvenient, especially when you have questions about a medication for your child or questions about medication or needing transferring urgent medication. Also have went in to get me and my family vaccines and I could over hear them gossiping about it😑very unprofessional!Switching pharmacies.

Natalie Dulach

2022-05

The pharmacy staff needs to either get a better personality in the hospitality industry. Pharmacy tech hung up on me. Didn’t care. Was rude the entire time because of the certain meds I was prescribed. Maybe you should change your staff as half of them walk around pretending their busy but are just walking in circles.

Mollie

2022-05

Pharmacy Manager Malory needs to be replaced. Her attitude and treatment of patients is deplorable. She encourages this attitude within her staff. I have no doubt that she has violated HIPPA laws, with her gossiping behind the counter, at the pharmacy. I have so many different instances where she has treated me badly, delayed the process of approving my new meds with insurance, denying me medications prescribed by my doctors because of her discretion. 2 days ago, she denied me post-op medications, for an emergency surgery, prescribed with 2 different doctors approval. I was originally supposed to have this surgery planned for 3 weeks from now. But there were complications. I called the pharmacy 3 weeks ago, to make sure that Pharmacy Manager Mallory was not going to give me any issues with my post op meds...The pharmacist I spoke to said there would be no issue. The day of the surgery, they said that they needed secondary verification at 4:45pm when the doctors office had already closed. I said ok, I will call the dr in the morning to speak to you. The following morning , they received verification that the prescription was valid and necessary for post-op pain for 5-7 days, from both the Surgeon and my Pain management Dr. (who handles my chronic injuries, from a trauma which caused PTSD as well). I am not sure what this woman's problem is, but she has some issues that she clearly needs to address. To me, she has been unkind, apathetic, rude, dismissive and has gone out of her way to hurt me, and make me feel embarrassed about the medicines that I need to take. I would say that she could really benefit from some sensitivity training. The other day, before my emergency surgery, I had called to ask a question about the medication and the pharmacy tech, asked for my name and birthdate. When the Tech looked at my information coming up on the screen, she asked "what did you do?" I replied "what do you mean?" she said "you must have really done something to make Malory mad!" I asked her what that meant. I asked her what she was looking at, that would make her say something like that. She said she couldn't tell me. I wouldn't trust this pharmacy, if you are chronically ill, or have surgeries or depend on medications, in order to be able to have a semi-decent quality of life. Not until they make some serious changes with their standard of care within their pharmacy department. You may be wondering how I could share all of this very personal information about myself.....well Pharmacy Manager Mallory has already made me feel so humiliated, I don't mind sharing these bits of information, if it helps prevent another person from being put in my position. I have also spoken to CVS corporate about this. I don't know that they took me as seriously as they said they were, and that they are really going to take action.....so I am writing this, to make sure at least some kind of warning gets out there, incase they don't respond to this situation appropriately. Thank you for taking the time to read this.

Maria Vastano

2023-05

Extremely rude customer service in the pharmacy. I went to get a PCR test done and went through the drive thru. I heard the pharmacy tech walk away and say "a covid test right as I am about to clock out." I would have gotten a test where I lived and where they are much nicer, but they do not do the PCR test there. I will definitely think twice before coming back here again.

Carol Phy

2023-09

Unhelpfull Coming from hospital Waited for phar to open from lunch then told had to wait a hour or so. I left. I will never use CVS and will tell others.

MINTY LAKE

2022-05

Like other people who have reviewed this CVS my experience with the pharmacy staff was unacceptable. When I asked the lady helping me why she had an attitude I was told that I was the one with an attitude. We tried walking in to get a COVID vaccine and I was told walk-ins were not allowed. When I told them their website and phone messages said otherwise I immediately got attitude from the person behind the counter. The manager and pharmacist should be fired for allowing their staff to be this rude.

Richard Buswell (Rick)

2023-05

On the many times I've had to visit CVS here in Chipley, Florida I've always had great assistance from the staff especially when I have all my random questions and there are usually a lot. I run errands here for a friend of mine that has a 6mth a 2 yr and a 12 yr old however I dont have any kids so ive been leaning a lot lol and I can ask any staff member and they get results. Professional as well approachable and well spoken.Thanks CVS

Jannie Whitworth

2017-05

I just moved and needed to get meds. Went to CVS and even though I dealt with a rude young lady at the pharmacy, the manager was very polite and said he would address the issue. Then had the nicest, most polite, friendly, and overall best cashier you could want as your employee that checked me out with the rest of my purchases. It's because of this wonderful person, who made my day, that I will definitely be a regular customer at CVS!

J TL

2022-05

Bate & Switch - Stopped at CVS to pick up some vitamins. A CVS employee new what I was looking for and showed me where they were. She said your its your luck day, they are on sale for $10... and that's what the price tag showed. At the checkout (a different CVS employee) rang me up and said that will be $17.... I said wait a minute, they were CLEARLY marked $10 and change. Then he tells me that price is only valid with a CVS card. Next he collected my personal information (name, email, ...) so I could get a CVS card, then comes back with the price is only valid if you buy two bottles of vitamins. Needless to say I walked out without purchasing the vitamins.

Janice Bosch

2023-06

Pharmacy CLOSES for lunch. I saw about 10 people there during their "open hours." You would think they would have a rotation schedule for their lunch so they can stay open.

James Owen

2022-05

Have had multiple problems with the pharmacy. Finally emailed their corporate office thats been 2 months ago and still no response. They are horrendously trained,rude and extremely slow. This pharmacy has gone downhill in the last couple of months. Management here needs to be changed before they start losing business

Nick Whitmore

2023-08

This pharmacy just shut the gate on my face after sitting in line for 10 minutes, then went inside and got some rude unprofessional excuses from their dirty staff.

Tammy Landry

2022-05

It is a great place to shop. It's even more awesome since they also offer drive up covid testing with reasonably quick results. The staff is so nice and friendly.

Michelle Cumbie

2019-05

Very rude Tech. She needs to learn some customer service manners.Also she needs to learn without a customer she would not have a job...Plan out making another complaint against her....

Katrina Ladd

2020-05

This is the slowest pharmacy ever. Told me my prescription would be ready in an 1 an a half well still waiting three hours later. Will changing pharmacy.

William Ferrell

2022-05

I wish I could take stars. The most unhelpful, unwilling and rude people ever. If you hate your job quit. Don't take it out on your customers

Melea Corbin

2019-05

Rude techs, long wait times, and misplaced prescriptions. Used to not have any issues, but lately it’s like everyone hates their jobs.

gavin munson

2023-10

Marissa was very professional, helpful and nice!

Donna Sue Whipple

2021-05

I love this local and they so curtious no matter whether pharmacy or store

Jessica Calvet

2022-05

HORRIBLE! The Pharmacy is horrible here. They hang up on you when they don’t want to deal with you.

Trixie Beckner

2023-05

Very helpful staff. Store was clean and orderly.

Breezy Apgar

2019-05

Several bad experiences.... And do they even answer the phone?!..... Called cooperate number to complain and the GM never called back to follow up....

Margaret Carter

2023-06

Store is clean and employees are nice