Prospect Boarding & Grooming

Jennifer Lacosse

2021-05

BE WARNED! NOT WHAT THEY USED TO BE! I've been going here for years and it's always great, made a appointment last week and when I went to drop off my dog the building was empty and the number wasn't working. One of the groomers saw me walking around and called me into a different building in the same plaza and said they moved. She took my dog at the door I didn't get to see inside. When I picked my dog up I was horrified. First I had to yell hello 3 times before someone acknowledged me... then I saw the one and only room they work in. It was filthy and full of dogs in cages and just tied up. My dog was still wet, filled with loose fur and shaking. Horrible conditions for the dogs and the groomer.

John Byram

2017-05

I went to have my longhair cat groomed at Prospect Boarding & Grooming and was very disappointed with the service I received. The front desk receptionist was very friendly, nice, and quite welcoming; however, the groomer who specializes in cat grooming was extremely rude, unprofessional, and made me feel like a bad pet owner and an idiot in front of other customers.I was asked a number of questions by the groomer about my cat and every response I had (most of which I had no idea the proper response to as this was my first time ever having my cat groomed) was met with an exasperated sigh, a blatant look of disapproval, and a short annoyed response that left me feeling uncomfortable about even leaving my cat there. I was told I would be contacted around 11AM for pickup as she "did not want to leave the cat in there for so long with all the big dogs." At 12:15PM I had not heard anything and decided to call for a status update. I was informed that the cat had been ready for pickup for a while. It makes me wonder how long my cat, who is not accustomed to dogs, would have been sitting there if I had not followed-up.Upon pickup, the groomer brought out the pet carrier with my cat in it, DROPPED it on the floor stating: "here's unhappy Paige (cat's name). Unhappy Paige," and walked back into the grooming area. There was no explanation on how the grooming went or follow-up with me about care. The grooming was very choppy and uneven in many areas of her coat. I will NOT be returning to Prospect Boarding & Grooming and would advise against others bringing their pets, especially their cats for grooming there.

James Bona

2020-05

This is outrageous. My dog was left here for a week as we went on vacation. Our lovable pooch, I fear, will never be the same. He was always calm and timid but when we got him back it seemed to be to a degree that we have never seen before. He became submissive and completely zombie like as he slugs around the house. Our once happy dog has been heavily affected by this establishment.

Sophia Feduzi

2019-05

Extremely unhappy with the service here I bought my dog in for grooming, he had a few knots in his fur and the groomer said the only solution was to shave all hair off. They were extremely lazy and would not make any attempt to brush them out the appointment before this one He came back with small shaved spots all over his hair and it looked very bad and unprofessional. very unhappy and will NEVER bring my dog back and I recommend you do not bring you dogs or cats their

Jill Mike

2020-05

so unbelievably upset. i cannot believe the pain my poor dog suffered at this kennel. we went away for a week long vacation and entrusted the health and care of a treasured member of our family in their hands. he came home with bloody paws, as if from being on hot pavement. not to mention, the low spirits, our usually happy and cheerful dog, has been in ever since we’ve brought him home. i don’t know what’s going on there, but we will never be using this service ever again. i strongly recommend using another service if you truly love your pet.

jazmine fernandez

2018-05

It was my dogs first time being left at a boarding facility, I was pleased by what i read on their website and happy that they offered cage free play time with other dogs at the nearby daycare. I was asked to provide all his vaccines and his feces sample had to read negative, which it did, in order to play with other dogs. When I dropped him off I was very clear in stating that I wanted him to play with other dogs for half day on both days that he'd be staying being that he loves going to the dog park and interacting with other dogs. Unfortunately, when I went to pick him up and I was cashing out I noticed the price was low I asked did he play with other dogs like I asked, and their response was, "well sometimes other dogs can be a lil more aggressive than others so to prevent anything we just do one on one play time with staff for a lil while." I was very upset because 1. If there's an aggressive dog then they shouldn't be put with the dogs that are non aggressive that actually want to play. Those are the dogs that should get the one on one play time. 2. Why advertise cage free play time with other dogs if your not going to do it. And 3. When I very clearly stated that I wanted my dog to play with other dogs if that was going to be an issue to begin with, then something should have been said, but instead I was lied to and said yes he'll get his half day cage free play time and he did not. Also I mentioned when I was booking that it was his first time boarding and that I found them online and I still did not get the 10% discount that they advertise online. It would have been nice to get some type of progress report to see how he did or if they really even walked him and how often he used the bathroom or if they really even played one on one with him but they didn't mention anything to me. I won't say this is my last time going but I sure do hope they take this review into consideration.

Elizabeth Bruschi

2019-05

These people LOVE my dogs! They get so excited to see them and our dogs love going there. What else could you ask for! The pricing is stellar. The only "downside" is that because it's so small, you definitely need to call way in advance. In addition, there aren't any live cams - this would make Prospect 10 stars :)

Marisa Baranauskas

2017-05

Staff is very friendly and accommodating. I had made a reservation for my dog but needed to cancel. I was unaware of the 7 day refund policy due to a lack of communication. The staff was very professional and polite in handling the situation. Although they were unable to give me a refund, the manager made accommodations to fit my needs. Definitely recommend this place for boarding and grooming needs.

Bill Rinckel

2020-05

Very traumatic experience for our dogs. Our 12 year old poodle was a nervous wreck for two weeks after. Our morkie had diarrhea for three weeks. Their bedding was shredded, and their treasured blanket was missing and never returned to us after we tried to get it three times. Plus, they did not seem to care when questioned.

Kristyn Z

2017-05

Awful experience. We called and spoke to them extensively about our dog, who is a recent rescue and very anxious. They told us we need proof of vaccines, which is standard, and we brought them with us to the appointment. It wasn't until we got there that they told us we needed the kennel cough vaccine, which is not one that is usually required by groomers. We had taken off from work to bring our dog in and they refused to groom him. They were actually pretty rude about it. They barely apologized for not telling us about the vaccine in advance - they just said "oh, the person who makes the appointment usually tells you by phone". It was very unprofessional and a big inconvenience for us.

Tammy Poppel

2018-05

Great with my dog. He has ivdd and can't be restrained by the neck like most groomers do ... They assured me that he would not be handled around his neck and he looked great when I picked him up. Very reasonable price. Will definitely go back.

Rebecca Norman

2019-05

Love love love all of the staff! We've been taking out fur babies there for years. They've become a second family to us. The staff and doctors genuinly care about you and your pets! We wouldn't trust our babies with anyone else!

Christine Sedita

2021-05

This was my first time taking my dog here. He was very happy when I came to pick him up and he was perfectly groomed. He smelled fantastic and he was in good spirits.

Jesse Breidenbach

2020-05

Our dog came back in a horrible condition, he dank two bowls of water as if he wasn’t given any in the first place. He now is extremely timid and isn’t the same guy we had left there to be taken care of

olga gray

2020-05

My puppy’s haircut was very uneven and choppy. Very unhappy with his haircut!

Christopher Jones

2019-05

Awesome staff and fantastic grooming service. Very nice staff !!!

Roger Hagberg

2020-05

Took Molly 4 haircut groomer missed someHair on right leg. Other than that satisified

Tony Cellupica

2020-05

Great friendly staff. Take great care of my pup.

Chris Gutmann

2020-05

They take great care of the dogs when we travel

Laura Somma

2019-05

Great groom on my dog fair price

Beth Shaknaitis

2019-05

Great job on my puppy. Two times in a row.

David Terry

2019-05

Great place with knowledgeable caring staff

Carlos Blanco

2020-05

Great people they love 💟🐕

Nope No

2019-05

Nice people, clean .