Pep Boys

Philip Tabor

2023-05

What an epic shop, not only do they have quick accurate complimentary inspections with every service, but their techs are the best in the industry. Where else can you get everything from an engine replacement to a simple oil change at lower costs than the dealership. Great staff great service.

John Wilkerson

2024-01

Ray explained everything to me in a way I could easily understand. I had an appointment but it snowed really heavy that morning. I called to explain that I would be late and there was no problem. New tires, mounted and balanced, diagnostic check, front-end alignment, new battery, oil change, cabin filter replacement, and topped of my fluids. I was out in less that 3 hours. And the whole time I was there, he helped countless people with tires. Best experience by far.

Sachiko Snow

2024-02

My head lights were out, so I went to Honda dealer first, but surprisingly they didn't carry them, so I went Pep Boys where they suggested. They were so quick and very nice! I'll go there first instead of going Honda next time!!

Winfield Pate

2023-12

The workers were all highly professional and competent. That is exactly what I expected! All of my questions were answered courteously - exactly what I expected. For prompt service, I recommend them to anyone who has issues with the performance of their automobile.

Ivy Boschert

2023-12

If you use Silver Rock, don't go here. This place had my car for more than 24hours and couldn't even take the time to start diagnostic when I had scheduled an appointment. When I took my car somewhere else everything was done inside of two hours and I came out with knowledge about my car but here I had to fight just to find out if there was something wrong. Do not recommend.

Nina Ekholm Fry

2023-12

Very kind and reasonable service, my first visit to this location. My car had an unexpected issue and they took care of it right away! I’m very happy and will be back.

Bryce Sluis

2023-11

I was helped by a guy named Phil who was helpful and got me scheduled to replace wheel studs, but went I went in to drop vehicle off a kid named Eon/Ian? Not sure on name because he refused me service under no reasons and then refused to give out his name when asked. This guy had no problem cussing me and my little brother out in front of the store and then kept asking if we had a problem and then again cussing at us in front of the store. Certainly never using or referring this store to anyone.

Sawyer Brannen

2024-03

These guys were fast, amazing and helpful when I thought I was having problems with my alternator. I will definitely be returning!!

Jason Brashar

2023-12

Pretty disappointed. Went in for a simple battery replacement and walked out with a $350 bill. After getting my car back, my blinker and taillight immediately stopped working (no warning or explanation from any associate). Feeling pretty ripped off, especially when battery installment is free at other shops. Go to Walmart or O'Reilly for battery replacement. This place overcharged me by at least $100.

Katelynn Atkinson

2024-01

I’ve had 2 repairs on an old truck done at this location and they are always quick, friendly and accommodating. Love the warranties that come with parts and labor too.

Frank Carey Owens

2024-03

The service was excellent and professional. The techs were helpful answering all of my questions. This is why I buy my tires at Pep Boys!

Robert Phillips

2023-11

I showed up for my 9 am appointment and was told that a few vehicles came in at closing from the before. I might not get my work done until somewhere around noon. They had my vehicle done before 11 am. I appreciated the effort they made.

Mary Steinberger

2023-11

Pep boys is great. I had someone tell me several things wrong with my vehicle that kept it from starting. I took it to pep boys. They did a diagnostics and confirmed that it was only the battery as I suspected all along. They got me in quickly and we're friendly and professional. Pep boys is my go to from now on.

Bill Dunham

2023-12

The Pep Boys employees, especially the manager, were amazing. The technical was informative but not high pressure with things that needed attention on our vehicle. I highly recommend them.

Laina Sutton

2023-07

Gavin was EXTREMELY helpful. He made sure I understood everything wrong with my car and walked me step by step to make sure I was fixing everything I needed. If you're going to go to Pep Boys, go to this location. If Gavin can help you, you will have a phenomenal visit. My mechanic was James and he got my repair done in a single day, now my car is running like it was when I originally got it. Thank you!!!

Gary Carter

2023-10

I requested some additional information regarding brake service because I thought the dealership was too expensive. What I got in return was a basic 'argument lite', I have no idea why. I've gone there in the past with no problems, but will NEVER return now because there are many places which will perform this and other services at a reasonable price, and you won't get talked down to, and they won't argue with you. Avoid...

J.T. Roberts

2023-09

I walked in with my husband. No one was in the store lobby. I went to the restroom that was very dirty. I then go back to the lobby and no one has came in to see why we were in the store. I walked to the window thinking they didn't see me. The first gentlemen aloud me to ask my questions. He told me I would need to ask the manager. He looks at another man who say, "I'll be in, in a minute." We are waiting in the store for about 10mins. When the phone rings, he walks into the store and answers. I walk to the counter. I start off by saying, "You were recommended by their neighboring parts supplier, and I know some locations around the country sells parts in the store, but..." Before I am able to finish he cuts me off saying none of our stores sell parts.For a place offering a service, the manager doesn't seem to understand the importance of customer service. So I walked out. I was ready to pay to have a work done to my car but if I can't explain what I need and ask questions about parts, I don't see him offering quality service. I had to take my business to a competitor down the street.

Ayvah Duncan

2023-07

Gavin helped me replace all four of my tires and provided the most excellent service. Him and the rest of the team were constantly communicating with me, making sure I knew everything going on, and were so helpful throughout everything. Will absolutely be going back!!

jonny robertson

2023-05

Great shop. Gavin and Phil at the front are not salesman and won’t sell you things you don’t need. They are the only counter agents in town that listened to me when I called with my problem. They took the time to find me a coupon to help with the cost. Gavin got me uncommon parts at a fair price. James was the mechanic and he stayed 30 minutes late to finish the job. They were all invested into my car and gave advice to extend its life. They love cars and are happy to help.American owned. Honest work. Thanks again

jennifer dickman

2023-05

Not being familiar with Colorado Springs I saw a pep boys and stopped in here. I didn't realize it was a hour before they closed but they got me in as quickly as they could for an oil change. Gavin was awesome from the time I walked in to the time I walked out of there. Phil and the rest of the guys that were back there doing the oil change did a great job! I have never been to pep boys before, even though it would be a bit of a drive, I'll probably be coming to this one for future services. Thanks for taking care of me at the last minute!!!!

Living Vividly (AJ)

2023-07

Phil and Gavin were super helpful! I thought I needed an alignment when I actually needed a balancing. They talked to me, and made sure I was getting the correct service tp solve my issue, which also saved me money. I appreciate the looking out for me and the wellbeing of my vehicle. Definitely coming back for another service.

Danny Jones

2024-03

They were fast and they did the job well and it helps the parts stores right next door

alicia sweat

2024-01

Buyers beware, the price you agree on when ordering online will not be the price you pay by the time the tires are installed. This company does bait and switch strategies.

terrance g

2023-08

Went in for an oil change & scheduled maintenance/inspection. The technician spilt oil all over the inside of the hood of my car. And I left with a new radiator leak on my new car! When I brought it back in asking about the putrid smell, overheating, smoking, and the fact that my coolant levels are dropping every time I use my vehicle, Eion (customer service representative somehow?) Treated me like I was 4 years old. And proceeded to tell me “Did you know it’s 92° outside? Obviously your engine is hot sir.” Does that explain the coolant levels and the smell and the smoking though? He rejected me service on top of being extremely disrespectful. I brought it back in when I realized something bad happened to my car at this shop. They inspected it acting like they cared I was treated like trash and rejected service. And BINGO a radiator leak that SHOULD HAVE BEEN FOUND ON MY FIRST EVER VISIT UNDER MY MAINTENANCE INSPECTION. Even got to see the technician checked off a part confirming the radiator was in perfect condition. Now I get to pay thousands out of pocket because instead of hiring actual trained technicians they hire incompetent scammers who refuse to take responsibility! Save yourself the 7 visits and thousands of dollars and bring your car somewhere it can actually be SERVICED.

Henry Geneman

2024-02

They took my car in for an oil change and tire rotation and to fix a tire and they were done with all of it at the time they estimated.

lee harper

2023-11

Very helpful, knowledgeable, friendly...whole place could use a hearty cleaning. Lounge is comfortable, TV and water. But floors, walls, doors, bathroom were all dirty.

Mark DeLong

2023-09

Everyone at this location was amazing. With everyone I talked to it was like talking to expert mechanics. They explained everything clearly and made me understand the why behind everything. Amazing experience with everyone. Phil was especially helpful and awesome!

Andrea Rock

2023-08

I was having the worst day, down to one car for our family of 6. Got my tires at this Pep Boys originally, I was convinced they would not work with me on my flat on my AWD.Elon helped us, THANK HEAVENS FOR GOOD PEOPLE!! He was able to take care of us at a price we could afford.I will always come back here if he (or good people like him) work here!!I was on the verge of tears walking in and we are smiling walking out!Thank You Elon-- THIS MAN DESERVES A FAT RAISE!!!

Ed Garcia

2023-08

Phil. I think the manager, was very helpful with my battery replacement. He helped me choose the right battery and help make sure the install was done properly. Great customer service!

Anthony Dellabarba

2023-08

I ended up today spending hours just trying to purchase and install 4 tires for my vehicle today. I ended up going to three Pep Boy stores to accomplish this. I finally ended up at the North Academy store where they confirmed they had my tires available but didn't have time to install before close despite the previous store stating they would. I have to tell you I was very upset and to make a long story short Navin came to me as I was walking out the door in disgust, to tell me they will get this done for me.This is customer service at its very best. Thank you to Navin and the entire team for making sure my car got four new tires installed because my previous tires were in bad shape. Any business I do with Pep Boys in the future will be done at the North Academy location. God Bless You all! Thank you, Troy.