Ferguson Plumbing Supply

Matt Bengtson

2021-05

Unbelievably disrespectful customer service.First I will say that they have a very good selection of parts.Second I will say that the following does not apply to all the employees who work there (for instance the person who took my order-for a part they didn't have in stock- was helpful and polite)I placed an order for a small atypical part with them because I like supporting small businesses. But along with that usually goes delightful customer service (like I experienced when I placed an order this most recent time)After waiting a week I returned to the store and got in line to have the person in front of me called but then have someone else "jump" in line in front of me with this particular employee at the register. I have jump in quotes because the employee initiated at the register initiated the process, (despite having been the only employee at the registers at the time when I joined the line which makes it hard for him to say he didn't know about the line).I approached to question him about it. He told me he'd be with me in just a minute.... Thinking maybe he had something quick to help his buddy with, I waited. And waited.... as a large order of items was counted, questioned, conversed over, updated... The process continued for several minutes. Finally I confronted the two. The employee silent, and the customer indignant that I called him out for having been shopping in the back of the store while others were waiting in line.Shame on the employee and shame on the employer for tolerating this behavior.Why should I pay more at a brick and mortar, only to have to wait longer for the part, drive farther (twice), and be intentionally neglected?The obvious answer, I shouldn't.So amazon it will be!The less obvious question is how does management know that the employee didn't just blow a large order?You couldn't pay me to come back.The variety of other reviews indicate that at some of the employees don't give about the customers.

Kathleen Crawford

2020-05

The employees at this store are incredibly rude and not helpful at all!! I first called and asked about certain products and they said no problem go to the store and they can show you different models and order whatever you like. I drove all the way there for the guy behind the counter to say no I’m not going to bother to help you. He said I would have to have a mode number for him to look up on his computer. I’m not a supplier of touch less paper towel holders so how would I know a mode number. He was too lazy to look for something that the company supplies and wants the customers to do his work for him. He was sooo rude I will never go back there or use Ferguson plumbing for my business. There are plenty of other great plumbing companies out there who treat customers with some respect.

John Song

2020-05

Had a refrigerator line valve I needed that home depot didn’t. Well, a Home Depot associate let me know about this place.Would come here again in the future to buy some more valves.

Emmanuel Goros

2023-05

excellent service, very attentive workers and always wanting to help us...thanks Mario Alvarez.

A plus plumbing and rootering

2023-05

I called to order parts and I’m told the other company is closed … it is open because I just called and talking to people at AO Smith. Lazy people. You are going to work then work.

Patricia Dorado

2020-05

My experience was great. Customer service was great and fast delivery. Thank you so very much.

mike

2018-05

Easy to deal with, and 90% of the time everything I need is in stock, out-of-stock items are there at the next afternoon.

Michael Eberle

2021-05

Tough place to shop if you're not a contractor but they have the specialty plumbing items you can't find at the big stores.

john boylan

2021-05

Been on hold for almost1hr the worst customer service. I guess handyman aren't worth the time

Grant Lippert

2023-05

Dan, in water filtration systems is great

Jay Haggerty

2018-05

Got the parts I needed, although had to be ordered

Peter Kovacs

2021-05

Great people - very helpful - thanks

George Arce

2018-05

They do not have attention with customers...

Marcelo

2020-05

Has everything, Home Depot doesn’t.

Daniel Munoz

2019-05

plumbing super store. Lots of goodies for your needs

Halal Milksheikh

2019-05

Guys don't give a f***

Anthony Sims

2023-05

Good service

John Zirkel

2021-05

Very helpful

Francisco Javier Ramirez

2023-09

Excellent place I recommend it 👍 a little bit of everything and good

Carlos Rey

2021-05

Very stocked but a little expensive$$