West Marine

Scott Holt

2024-02

Called twice to see if they had my size boot in stock, each time I was placed on hold for 15 minuets before I ended up hanging up the phone. Unfortunately it's just easier to order things from other online retailers.The last time I drove down from Salinas, there were very few boot sizes in stock. So this time I decided to call and check first, I could have driven to the store and back in the amount of time I was on hold, at least then I could have seen what was in stock lol

Dailyn J

2024-01

Came here looking for some Xtratuf boots and Scott fixed me up with a deal there’s no way I could beat anywhere else. Scott was very kind and knowledgeable. Great store with a wide variety of gear!!

LEOSVIPER

2023-11

Great customer service, employee was tentative, willing share more than what the customer may need to further their decision making in order to benefit the customer…great asset to the company!

Mike Clark

2023-08

Recently I purchase a small 1 foot section of product from a very nice saleswoman to see if it would work, and it did. I went back in and purchased 15 feet of the small product. This time I was helped by a man and was charged a dollar more than the first time. I didn't know this until I had compared my receipts. The first receipts had it described correctly. Second receipt had the product described total wrong.Upon returning to the store to try to work out a solution , I was met by a very defensive man . He said the product was 10 years old and the product code was no longer available. During the whole conversation with the man his coworker, lady, was saying they would make it right. He asked for the receipts at which time seeing receipts would no trace so there was no record of the transaction . I told the man that I would Hang on to them , as I don't want them stolen, my bad, should have disappear. The man then approached me with hostility, finger pointed at my face. At that point , I mistakenly pushed away some sale adds that were on the table. He then threatened to call the police and I asked him to. I left as requested however he followed me out and while taking a picture of my license plate told me to "run old man" .Turns out the police came, and I was told not to go back to that location. I would never go back there after this total bizarre experience.Bottom line , check you invoice before you leave the place of the purchase just to be sure that you are paying for and receiving the product.If I were grading myself , I would give myself a D, just because I lost my 71 year old cool. As far as the lady, she gets an A, always looking to make it right, as far as the man, he gets an F. His total defensive attitude, and his lost of his cool .All my other encounters with other West Marine stores have been rated as 5 star.Never had this happen before while working out a refund, replacement or arranging a store credit. Never.

John Foster

2023-10

This is a small shop compared to most and it is NOT close to the marinas, which is funny. West Marines in cities that are very boat friendly, like Port Townsend, WA, have just a single staff member in a place 4x larger. This location had 3 staff. It had what I needed, just wish I didn't have to walk 3 miles to get it.

Andrew Krueger

2022-05

The gentleman that helped us was extremely knowledgeable. He answered most of our questions. Some weren't too clear only because fish & game likes to change the rules way too often. Other than that, fast & efficient customer service.

Steve Nottingham

2022-05

The saddest little west marine I've ever seen. They have all the things you'd expect (boating, kayaking, fishing, trailer equipment, and fiberglass repair) packed into a store the size of a 7-11. So that means there is like just 1 of each item. 1 kayak, 3 fishing poles, etc. The customer service was great just wished there was more west marine to enjoy.

Shannon Cole

2023-09

We called looking for a part on a Sunday. The fellow who answered the call, was very patient, and when he didn't have it, he was very apologetic.

Canyon Haverfield

2016-05

even though WM is one huge company- they seem to make a point of maintainingthe small town 'crew' attitude... with a nice greeting as the door opens and sincerehelpfulness not depending on the length of ones' boat.. so wether it's a single underten dollar item or a big time investment- you can depend on the same helpful attitude !

Paul Bowker

2023-05

I love our local west marine. If there is something you're looking for that they don't have, they will find it for you!

Teri Ripley

2023-05

Was happy to find some of the ocean fishing gear I needed for my trip.Gavin was quite helpful on what was working to catch fish..We will return. 🙂💚

Roger Peverini

2023-05

Always a top notch place .a good selection and they have a good bait selection I did not know that.

Brenton Pomeroy (Brent)

2018-05

Amazing customer service. Will pay the extra to be well taken care of. They know their stuff.

Neil Ordinario

2019-05

Small convenient space nearby but unless you look like a boater ready to buy something, don't expect much attention.

kucarmelfisheries

2019-05

Small local West Marline outlet. Competent responsive staff. Can get anything the catalog ship-to-store, and avoid shipping costs.

Steve Taymor

2019-05

Nordan, Scott and all staff are excellent. They have suprising large inventory and can get anything to store next day.

New Ocean Wave

2018-05

Friendly knowledgeable staff and an excellent range of products. The staff couldn't be more helpful or friendly.

Katrina Kuo

2018-05

Friendly staff, gave useful fishing tips and made sure we were aware of relevant fishing regulations and gave relevant booklets.

Oscar Catiggay

2017-05

Cool store with lots of unique items, I can't believe I hadn't visited this place sooner.

Mike B

2018-05

Staff is incredibly rude. I spend thousands of dollars at WM and I avoid coming to this store because of the rude employees. I buy most of my gear at the WM online store.

Mia Salvagno

2019-05

I was once a packer for this company as an employee. Now as a buyer i am truly impressed.

John Castner

2018-05

If small boat or rv accessories are needed in the Monterey Peninsula area, this is a good place.

Sevinj Inst

2021-05

Limited inventory, but the customer service was helpful.

Grant Somerville

2020-05

Only place that locally stocks blocks of zinc, otherwise, you'll have to order it online.

Jim Fuller

2021-05

Convenient little store a bit heavy on soft goods

Marcus Chubbs Inc. (A New Beginning Monterey)

2021-05

Great place to get all your boat posts and fishing equipment

Kristen Anderson

2021-05

Had some of everything. Closest place for bait without going to Salinas.

Whisk cat

2020-05

It's the Express version of the store. False advertising.

LD Shark

2021-05

Nice people and great service.

Michael Huhn

2020-05

Very knowledgeable and helpful staff..