Walgreens

Cortnei L

2024-03

Iv been here too many times to count over the years. But the last 2 days . I have been here the last 2DAYS to pick up $25 dollars on Western Union. Last night the cashier has absolutely no idea what she was doing & mind you she had a long line when I walked in & had a customer there for over 15mins that ended up just leaving. THEN I wasn't able to get my Western Union. So I left . Came back AGAIN TODAY. I use the WE APP. So I don't need to use the kiosk. I had my tracking #&I. D ready. Bt since they took the cash from the register by the photos . I wasn't able to pick up the money . Even though they have helped me before and Iv been able to pick up money from the other register before WITH NO PROBLEM. Bt not tonight??? This store is a complete JOKE!!!

Elite Clean

2024-01

The staff refused a service to my son that have disabilities he is autism, he wanted to use the bathroom and the staff denied him to use it, my son pee himself because of this nasty staff behavior. Never again… I’m telling to Walgreens management to correct the behavior the person that refuses the bathroom to my son is a women I don’t know her name but she had a nasty actitud. I’m expecting a response from Walgreens…

Elias Angel-Ferro-Reynoso

2024-04

Just came in and all of the girl staff was very rude. One woman by the door was very rude as we were leaving.

Lieu Tah Wei

2022-05

I can see why this Walgreens has two star rating. I had a craving for holiday Danish butter cookies and they had it for $3.50. I tried to purchase two of them and put in my phone number however, my phone number and never existed in their system. The person behind the counter, a young man in his late teens early 20s, kept arguing with me that my account… My phone number is not in the system. After I purchased it at full price, While I was at the parking lot, I contacted the wall greens 800 number and confirmed with someone by the name of Andrea at the corporate office that Walgreens had switched their reward programs. Evidently the staff here are too stupid to know or explain that they switched of the reward programs to their customers. Luckily, I found a female staff member who understood my situation though there were some language barrier but she fixed my issue and was able to give me the cookies at the discounted price. I expect nothing more from this location. Customer service has never been there number one priority. It’s evident that their employees here are only working and looking forward to go home.Quality: CPrice: BService: CWill I return here? Only if CVS across the street is closed

Robin Caudillo

2023-05

Customer service is hit and miss. I went to pick up my online order and it was already paid for and was shipped to the store by FedEx, apparently the girl could not find it. She didn't even look into it to find out any information whatsoever. She basically just said it's not here have a good night. I was very upset I called customer service and they of course replaced it. But I was notified by Walgreens and FedEx that my delivery was there so it was a waste of my time and a waste of gas. I will most definitely only be using the other Walgreens in town on G Street from now on.

Brandee Guerrero

2022-05

So sorry to say this but I hope it will help to improve customer service. The pharmacy here has made us a wait a whole week more than once for my daughters antibiotics. Other times they have given us instructions to come back the next day only to not have it still. I was told yesterday a medicine was not in stock and today when I came back they said they didn’t understand why someone told me that, the issue was that it wasn’t covered. I will be switching pharmacies however I hope anyone else needing serious urgent medicines think about this before relying on this pharmacy. I also have heard in line other people being told they don’t have their medicine after they had waited for days as well.

herald diyal

2022-05

This Walgreens on Hatch rd is a joke. The line for pharmacy is long and have to wait and wait. They are very bad with customers services. You will not find anyone to help you and the prices in the store is expensive. They reward is a joke too. They don't have medications in stocks and they will going to say insurance issue. Lots of customers are upset with the service here.I don't recommend this place on Hatch rd for pharmacy services.How the hell this place is still running. They need to hire people who have work ethic.

giovanna guajardo

2022-05

Typically I've never had any issues with their pharmacy. But recently when my mom went in to pick up her prescriptions, she encountered people in line threatening her life because she used this feature Walgreens offers; allowing one to pre-pay for your prescriptions to avoid standing in line, and using the "express" line offered to customers. Trust me if I had been there this would have not been allowed without bringing it up to the employees working and or the manager. I am taking our business some place else due to this incident. I enjoyed coming to this Walgreens, we just live down the road, but this is unacceptable!!

Nickole Nand

2020-05

This is by far the worst Walgreens ever. Just because Walgreens is having a lawsuit they are being very rude to their customers and making them cut back. Every month gets worse and worse. The pharmacist don’t even care about their customers. They just want to get their numbers. I hope one day their family member gets sick and someone does them wrong the way they did to my dad. Before coming here please go somewhere else. You won’t be happy at this Walgreens on hatch road. They make u wait so long on the phone. Long drive through lines. They say they open at 8 but not even ready to open because they can’t find the key or the pharmacist is late or there isn’t a pharmacy tech. I truly hope corporation gets involved.

Fernando Arrieta

2023-09

Called the pharmacist they just keep you on hold and never assist you over the phone. I was transferred to a survey and then the call ended after 30 minutes of being on hold for a pharmacist

Josefina Rodriguez

2024-03

I been calling because I have a question and a guy answers me and puts me on hold every time I call I been like this for half an hour.

Megan M

2021-05

Wait times at pharmacy are always 30+ minutes. Drive through is always worse. They do not know how to staff properly nor do the people working understand time management. I watched a girl look at the computer screen, go get one prescription and repeat, for 6 scripts. It took her 10 minutes just to get my items. And 5 of them were in the same bucket, yet she got them one at a time. If you have any other options for getting your meds, go somewhere else!!

Tiffany Pike

2022-05

I want to give them negative stars. This pharmacy is the worst. I will NEVER use them again. My daughter is leaking sludge from her ear and is in horrible pain. Her Dr. called in a prescription for her at 10:30am. My husband went to pick up the drops at 4pm and they were still not ready and was told they would for sure be ready in 1-2 hours. I called back 3 times and was directed to keep calling. I then called again at 8pm where I was on hold for 59 minutes. 3 callers ahead of me, 2 callers, one caller, then a message that they were now closed and to call back tomorrow. Here we are. No meds and it’s Friday night. I am beyond furious. This place obviously does not care a bout a 3 year old in line.

Kamonchanok Hutchinson

2023-05

This is the worst Walgreens ever! Today, by default, I went in because it’s closest to my house. I asked if they can check for whitening strips because I didn’t see it and it show on the Walgreens app that it’s in stock on this store. She being very rude and said I can’t looking for the small things. I’m not going to this Walgreens again !. I hope it will help to improve customer service.

Erika Hayes

2021-05

This is the worst Walgreens ever! Today, by default, I went in because it’s closest to my house. I’m not feeling well I need to get DayQuil/NyQuil. I decide to get the knock off brand because it’s $10 cheaper and there was a sale for the Walgreens brand. The sale is buy one get the second box 50% off. However I wanted a combination of day and night. Upon getting to the cash register, I asked the employee if I could purchase both the day and nighttime medicine and still get the sale price. She responded most likely I would be able to. I stand said OK then I’m only taking these two boxes, instead of four, and put the other two to the side. She didn’t automatically ring up my items because she was busy texting. Once she finally rang up the boxes I realized it was $25 versus the $12 it should’ve been. She then stated she rang up the 4 and didn’t hear me. The Transaction took twice as long because she had to cancel, and then re-ring it up,. I let her know she probably didn’t hear me because she was texting. She then shared she wasn’t texting she was looking something up at the store. As she was re-ring in the items she continued to text. So what was so important for her to Look up an item at the store when she has customers in front of her with a customer behind me?I also went to Walgreens a few weeks ago. I waited in the long drive through line only to be told that I had to purchase my items in the store as it was an over-the-counter prescription. I get in the store, I show her what my Walgreens app indicates and that it’s an in-store prescription. She then says, oh she found it. She was able to make the change but then told had to come back in a half an hour. If she had properly typed in my name or got the correct information the first time at the drive-through, maybe I would’ve avoided the two extra stops. I waited a half hour in the drive-through, I went in and waited 15 minutes to be tended to at the counter, then I had to wait another half hour for them to fill the prescription, and finally had to wait in line another 20 minutes to get to the counter. They are the worst! Oh yes, they are horrific on the phones too! I was on the phone for 25 minutes before finally deciding to drive over there. I could hear her each time they would answer it and put it back on hold. This information, I did share with the pharmacy tech, but I am sure it went nowhere.These were just my two last visits. Every time I go in the pharmacy techs are horrifically rude and there’s always a situation. Yes, I should know better I should not be going there anymore! Unfortunately this is where am I insurance is covered. I do think I may have to look for a different wall greens!

Alejandra Rivera

2022-05

They should let pregnant women and the elderly use the restrooms. I am 28 weeks pregnant and came to get my prescriptions and by the time i got there i wanted to pee so bad, and it was about 7 people in line so i asked an employee a tall guy if i could use the restroom and he said “NO THEY ARE CLOSED”. I decided to leave without prescriptions, I was not going to wait in that line wanting to pee so bad. That was a Horrible experience!!!!

Laurie Allred

2020-05

Made a quick trip inside today to pick up one item. Found the item quickly and headed to checkout where I found no cashiers. The two employees that finally came to the registers to help were extremely rude and one was even talking down to me. Customer service does not exist at this location. Save yourself frustration and time and shop at CVS directly across the street!

Jason Kent

2019-05

If I could get it less than one start I would. Literally the worst pharmacy I’ve ever patronized. Their wait times are ridiculous, staff is unknowable and have horrible attitudes! When dropping off my medication which I e been on for 6 years, they always make we wait at least a day or two before they fill it and one time shorted me on my script and then tried to tell me they didn’t. Whoever oversees this place needs to make some sweeping changes! And whatever state oversight that is in place needs to take a hard look at their business practices and morality. WORST PHARMACY EVER!!!!

Yer Yang

2019-05

Pharmacy is horrible! No employee has a care in the world. After waiting for 20mins in line I was told to go back in a few hours because medication wasn't ready. I get there a few hours later and it still wasn't ready. I was told it'll take an additional 20mins so i waited. I was at the store for at least 1hr before receiving the prescription. Switching to CVS!

Isabelle Trujillo

2020-05

Horrible! Lazy! My son went to pick up his prescription and they gave him some story about him living in another county and since they were closing in 20 mintutes he would have to go to a 24 hour walgreens and he could look up the locations online.I called and spoke with Sonia who unable to explain the whole out of county (excuse for being lazy) Basically they didnt want to work! I called the 24 hour location and they said they had NEVER heard of that. The very helpful lady at the other location was able to enter my son's information while I was on the phone took less then 3 minutes.I will be calling back to complain to a manager.

Hayden Janes

2021-05

They literally do not care about COVID-19 regulations, employees pull their masks down all the time to talk to you, customers aren't told to put them on, and customers aren't always respectful of the 6ft lines.Will be reporting all incidents I can find here to hope they improve, bad management. Go to CVS across the road for a slightly better experience.

Ari Hope

2020-05

I just got out of the hospital yesterday at around 2:15 went to Walgreens to get my a couple prescriptions filled and this lady tell me that both of my insurances don't cover my pain meds so I asked her if she was sure that she was talking about the correct medicine and she said yes and told me that I will have to pay out of pocket. I asked her how much it would be and I told them that was fine. Then the lady was told that yes my insurance would be covering my pain meds and that she confused which meds the insurance wouldn't cover. Then the lady who already told me I could pay for them out of pocket then gets a slight attitude with me and tells me you can't purchase them sorry. So I was really starting to get frustrated and reminded her that she had just told me I could pay out of pocket and she proceeded to argue with me about it until I just asked for my prescription back. Mind you this whole time I am in excruciating pain in my abdomen and running very low on energy and so I asked her where else I could go to fill my prescription and she said any other pharmacy. Well at least she was helpful with that but I hope someone can help her better understand what the real policies are and I hope she has a better week.

Vanessa

2017-05

This walgreens is overall always organized, clean and the customer service is nice. Only issue is the PHARMACY, although the pharmacy techs obtain amazing customer service in person it's completely diffrent when over the phone. I work in a medical office and whenever I try to call in prescriptions "from a provider" line im left on hold for 15mins (not kidding my coworker once took video of being on hold for 30mins) and sometimes after that long of a wait I'm just hung up on or rushed off the phone. We now tell patients we are no longer calling in prescriptions to this specific walgreens and if they're insistent on going they must take the the script in themselves. Sad because like I said every experience I've had myself there in person is quality care and helpful.

Saber Alaoui

2017-05

This is the worst Walgreen I ever encountered, I'm not sure about the grocery store but the pharmacy is very bad customer service. Right now I've been on hold for over an hour. The voice recording keep saying there is one person ahead of me. Came to find out they opened the pharmacy late at 10 AM when they are suppose to be open at 8 AM. The lady who just answered the phone had no clue of what's a customer service is. Her response to my lengthy hold is "Ohh Well" ..... This is the last time I use Walgreen.

Reed Stone

2019-05

Have been told to get to the back of the line 3 times because the pharmacist is taking a 15 min break. It has been 45 min and I’m still waiting at the window to get my prescription. Very poor customer service.Update: finally got my prescription. Arrived at 10:15am left at 11:35am. Time to change pharmacies.

Vestyn Ensign

2020-05

I'm fine social distancing when I'm standing in line but it would be helpful if they had signs that would remind customers that there are marks on the ground where they need to stand because I was in there and I was told that I needed to distance myself. I strongly advise the management of this store to put signs reminding people where they need to stand and that they need to distance themselves therefore we will know exactly what to do when we get in line to purchase our items.

Del McCoy

2023-05

I am very dissatisfied with the way you guys have fallen down. I used to be a to get nuts,ice cream,etc.with my OTC card and the last time I came in I felt lucky to be able to get coffee. What is going on?

Amethyst, that Girl

2019-05

I'm currently here at the pharmacy where I've been waiting for over 20 minutes. The phone has been ringing for as long as I've been here, the people behind the counter don't care. Little to no organization whatsoever. There's a huge line that hasn't even gone up to the counter yet! Just go to CVS for any medications, this won't happen over there.

Lolita Morris

2021-05

I'm talking about the pharmacy here..i don't think express pick up is a good idea it just allows people to cut in front of you. It already takes a million years to get thru the line so when two people cut right in the front of the line to say they are express customers and the employees accept that, well everybody should be express, then what? come on walgreens, you can do better than that .

Selena Becerra

2018-05

Store over all is good, but i always wait forever at the pharmacy. The least I've waited was 10-15 (when i get lucky). I feel like they're understaffed or they just don't care.. but im over it and i do not recommend going to the pharmacy at this location