Goodwill Central Coast

Fabiola Pineda-Nguyen

2023-11

One of the WORST CUSTOMER SERVICE EVER. I came to shop around, dressed in yoga pants, a messy ponytail, a shirt, and running shoes, and I had the bag in the picture; this female worker ambushed me when I was about to enter the fitting room. How she approached and said things is the reason for this bad review. I would not mind if she nicely asked me if I could not take my bag inside, but the fact that she assumed I was going to steal something and raised her voice at me was what upset me. I had four pieces of female clothing, three shorts for kids (inside the cart, which I was not going to try), a cat scratcher (inside the cart, which I was not going to put inside the fitting room), and a pair of boots (inside the cart which I tried previously and I was going to purchase them). The only things I would try were the four pieces of female clothes. Without any doubt, she ambushed me with a rude and nasty personality about why I would use the fitting room. I cannot go inside the fitting room without asking the staff. It seems a made-up rule, and I cannot have my handbag with me because bags are not allowed in the store. My purse was not allowed in their store. After I put my bag in their locker, I went inside the fitting room. When I got out, another woman with a bag went inside, and this woman worker said nothing to her. Other older women were previously in the fitting rooms with lots of clothing; each had sacks, and she said nothing. When I approached the cashier, I told them what had happened, and the employee apologized and tried to excuse her behavior.According to this employee, the white rude female is her lead, so she is above her. By the way, all the other people who entered the fitting room with lots of clothes and the woman who entered the fitting room after me with clothes and a bag were white. The rude worker was white. I am Latina, and the way she treated me was different. I don't understand why you work in customer service employment when you have ZERO CUSTOMER SERVICE AND NASTY ATTITUDE. Don't judge a person by the cover. I did not know Goodwill now had a dress code to enter their stores. Next time, I will wear a suit and high heels to see if she treats me differently. I hope the worker changes her attitude. Never come back to this place.

Aaron Villarreal

2024-03

I absolutely love this Goodwill out here in Marina! And I have to give a special shoutout to Tiffany for her exceptional service! From the moment I walked in, Tiffany greeted me with a warm smile and genuine enthusiasm. She is always so funny and has genuine conversations with the regulars and all those around. She went above and beyond to help me find exactly what I was looking for, offering valuable suggestions and making sure I left satisfied.But Tiffany isn't the only one here at this Goodwill that is amazing. Every staff member I've encountered during my visit was incredibly friendly, helpful, and dedicated to providing excellent customer service. It's clear that they all take pride in their work and genuinely care about their customers' experience.The store itself was well-organized, clean, and filled with treasures waiting to be discovered. I found myself a pair of brand new boots here that I always get compliments on! Whether you're hunting for clothing, household items, or unique finds, this Goodwill has something for everyone.

Giselle Aguirre

2024-03

I love shopping here, I normally have a good experiences with the staff however, yesterday I was disappointed by the lack of communication one employee had. Very odd for someone working checkout. If there is an issue I would think the employee would speak to me instead of gossip to another about me infront of me.For me, in order to expedite the checkout process I take off the clothes I'm buying from the hangers and hand them over to the cashier as soon as I get there.If I'm buying alot, I think it helps.As I was shopping, a tall, younger, Hispanic male with a shaved head. No name tag pointed at my cart where I had the hangers and said to another employee: "they're not supposed to be doing that"The other employee just shrugged.I think the 1st employee should have addressed his issue in a respectful and informative matter. He obviously thought something was suspicious about this. I understand due to theft reasons, but I did not know that. Employees should be trained on how to communicate with customers. I put back the clothes on the hangers. Once I got to the checkout I then tried helping take off the clothes off hangers as the line was building up and I had alot of stuff. I set the hangers on another register and said sorry for some reason and this employee literally said nothing the entire transaction. Just plain rude.On another occasion at goodwill, I saw a female employee inform a customer she could not bring clothes inside the restroom. The customer had no bad intentions and simply did not know. The employee said "miss, it's policy not to allow merchandise be taken inside the bathroom"I think that employee handled that great. Again, informative and respectful.

Anya V

2023-11

I was changing in the dressing room when an older male employee unlocked the door for another customer. Thankfully I had just finished putting on my clothes. I don’t even blame the employee. I blame Goodwill and their policies making it so that this uncomfortable situation even occurred.

Javier Ramirez

2023-06

I was debating on writing a review on this store because I usually give good reviews but I’ll make an exception. Because of the POOR customer service from an older man with glasses whose name was JOE. I will no longer be shopping here anymore. This employee was rude, lazy and ran away every time a customer was at checkout. Just because of this HORRIBLE customer service I have to commute to seaside or Salinas goodwill which is a further drive, but honestly is worth it just to get some quality service. I honestly don’t even know how this employee was hired. A perfect example of what an employee should NOT be like. Goodwill please do BETTER on making sure this employee get proper training because he certainly has a long way to go on how to treat customers.

Angela Frye

2024-02

Clean and plenty of things to search for. They have a good selection of glassware.

Lena Meza

2021-05

The personnel are very nice. Most often I find something for my decor, crafting, or storage. I found a fish sculpture for $2.99.

Saint Paul's

2023-06

I always stop here when we are in the area. Very good selection of clothes, purses and bags. Could use a little more in the housewares and tabletop--I didn't find any china or glassware patterns that I collect on my trip in May, 2023.

Matt

2022-05

Bought these pots and some pyrex baking dishes..I'm happy with it...

Martha Henderson

2023-05

I mostly find good ideas! This week I will be competing in the Rodeo celebration so I went and picked up some stuff. It Worked out great, I don't have any of these items at my house. Men's shoes, pants, shirt, belt, cowboy hat! Etc, I think it's gonna work out...

Ben Adventure

2023-05

Small men's area. Still found something I didn't know I was looking for. Staff seemed helpful. Update.. is it part of the job description to complain loudly in the store? If so the employees on Friday were doing a fine job. And what's up with not having bags ? Definitely makes for buying alot of clothing inpsoseable.And stop using paint to mark the bottoms of shoes ! Not sure why you guys feel the need to mess up the shoes . No other Goodwill doses that. Makes it so you can't gift to a friend or family.

Chelsea Sanders

2023-06

Clean, organized and great helpful staff.Best goodwill I've seen. vary well kept store.

Tim Doreck

2019-05

The prices have gone up way too much where the policy of no cash refund and offering store credit for only 3 days, makes it far easier to NOT make a purchase. When considering what the inventory is at Goodwill stores a killer for me on 75% of my past purchasing history.Good staff and good hours. Fairly well organized considering that the goods are of many shapes, sizes and mass making that organization about as good as it can get.

Marilú Quiroz

2023-05

I've found nice clothes here, the staff is friendly and helpful. They keep everything organized and clean as possible... It can get busy at times especially on the weekend of course.

JLove

2022-05

I bought these Cole Haan boots regularly $200 for 26.99!!! And these sandals for $3.99!!!

D Ferguson

2022-05

I cannot take the slamming of dishes by the employee that stocks the Marina store. The careless throwing of the dishes into the stocking cart off the shelves was brutal. I'm a veteran and I swear the loudness of it almost made me come out of my skin and set my PTSD off today. Not an accident either, she was just ruthlessly handling these dishes like she was trying to deliberately break them. I literally started into a PTSD thing, it sounded like a someone was deliberately crashing shelves. Please, please stop this! I don't know if this is a standard Goodwill thing, but this woman has done this two times I've been in the store. This is unsettling.

The Wolpertinger

2022-05

This used to be a marvelous Goodwill before COVID, easily the best in the area. After reopening, they have sacrificed everything to put in racks and racks of clothes. The days when one could find a wonderful piece of art or great ceramics here are sadly over.

Daniel Aguero

2023-05

Small store and seems like someone pricing thinks some items are made of gold I understand people need to get paid but objective of business is to move products, if they don't sell their not moving and money isn't being made remember you start raising prices and you start losing customers and in this day and age not a good thing.

Keren

2020-05

This is probably my least favorite Goodwill I have ever been to. The store is very small, cramped, and a lot of things are very overpriced for a second hand store.If you go here you may get lucky and find a bargain but be prepared to dig through disorganized piles and time your visit with a sale day for a lower price.

clorox bleach

2021-05

Like salvation army except less 70's more 90's/2000'sThat goes for merchandise as well as atmosphereGet there before 11am. The old people snag the good stuff.4 stars only cuz I'm too lazy to get up that early

Patti Conn

2018-05

For thrift store, this one has some excellent finds! I never leave empty handed. Great for home office goods, paper, printers organizers, etc. Great staff here, too

Julie Norris

2023-05

This place is really good for recycling paint, all kinds, even if its its lead fo do u for your local envionment

Oscar Catiggay

2017-05

Nice, clean store. I have found many gems here. Prices can be a bit high on some items, but not outrageous. Staff is always warm and inviting.

Kevin O'Brien

2019-05

A very nice Goodwill with rotating deals. I've find some gems and they have a pretty good size stereo section for a small thrift store. Pretty huge glassware section as well.

JW Photographystudios

2021-05

During this pandemic this store and its employees did above and beyond keeping up with social distancing guidelines and sanitary Procedures. Good selection Too!! 👊

Angela Hudson

2023-05

I am finding it way cheaper to shop at Walmart!!!!! I will find another organization to donate too!!!! @Goodwill do better!!! Prices are ridiculous

Veronica Raines

2024-03

Ot was great 👍.

Daniel E. Lopez

2021-05

This is the most expensive "thrift store" I've ever visited. Some items are more expensive than buying new from a regular store. (DO NOT RECOMMEND)

John Rodriguez

2019-05

I think the employees should talk to the customers more,I never hear them greet anybody when they walk in,and when you ask them to see the jewelery it seems like it always s problemThey all need more training in customer service

Nika Ripley

2016-05

Love love love this goodwill. Always well maintained, staff is very friendly, and overall just a really nice thrift-store experience.