Lucky

Jermain Anderson (Jermain Allen)

2023-06

I know this seems weird, but I'm on a run of reviewing grocery stores. People have to shop at home more than they eat out these days, So it only seems appropriate that I would review some grocery store experiences as well.As I move from place to place, I often try to integrate myself with the people that live there. That means shopping at the local markets and getting locally sourced food. Unfortunately, my most recent stay placed me next to this Lucky.Because of the dramatic increase in the cost of groceries, I get why some of the more expensive grocery stores are starting to lose business, but my experience here was simply ridiculous.To start, Lucky is considered a premium grocer. They aren't "Whole Check" expensive, but they definitely aren't on the cheap side. Even with a membership to their shopping club, I'm still spending roughly 20% more per visit than when I shop at local markets. This is amazingly ironic, considering local markets usually are the ones that are most expensive because they don't do the same volume as larger chains.It appears the supply chain problems have had an inverse effect on where people should buy groceries. The extra expense of shopping at Lucky has had another adverse effect, that's low turnout.This store is mostly empty. It's not like I really enjoy grocery shopping in large groups, but the lack of turn on groceries has a negative effect on all of the most important foods you buy. Without a lot of people to clear out the bakery, the butcher, and the fresh produce, you get the worst of the worst.In this case, I was shopping for meat, and I came across an entire section that was rotting. Maybe this isn't the norm, but it's more frequent than I'm sure they would like to admit. No matter what the rest of my experience was like, I simply just can't get over the rotting meat. So, I have to give them two stars.

Ashlyn Pillay

2023-12

Terrible service and poor management here. The manager Rashika has a short temper and too much of an ego. She is so disrespectful. I asked help for where an item was and instead she said to go figure it out for yourself and that she was not paid enough to help customers. I also saw her getting into an argument with another customer. If a staff is having problems or a bad day they should leave it out of professional environments. Also the coworker Evan was very rude, he was not helpful either. He made snide remarks when I just needed assistance in finding an item. I have a business myself with over 50k clients and I always prioritize customer satisfaction. I will definitely be telling my clients and friends to never enter this store. The supervisors really need to assess who they are hiring at this location. They definitely need a new staff. Grocery stores should have nice and friendly staff in order to have a welcoming community. Sad to see that a couple workers are really putting a bad reputation to this franchise. Boycotting all Luckys!!!

carmen mercado

2023-12

The store is clean and organized. The workers are friendly and nice. I like the 5 packages of meats for $5 each. Such a lovely deal!

林宇灝

2024-04

Good.

Bobby Sumiog

2023-12

Was terribly disappointed & upset yesterday when I went to store to pickup my pre-ordered complete Turkey Thanksgiving meal. I had gone into store to place the order a week & 1/2 ago to be picked up on the 22nd. When I got there only to find the Turkey was cooked but frozen solid. No one mentioned that when I had ordered. Well Hello it takes at least 3 days to thaw and today is Thanksgiving. Had I known or was told it was frozen I would have picked it up days before.Needless to say I did not accept it and had to come up with an alternative very last minute! Thank God for Costco!P.S. I have been a LONG time customer and now ?

M November

2023-10

10/4 1:45-2:05PM check your security or monitor camera that you know I am telling the truth! I usually don’t like to write a review, but this time really hope to bring to management’s attention: seriously professionalism, hygiene and health/safty issue! I was there at meat department selected some beef, and wanted to be grounded. I asked a lady and she said yes they do that, so went to the meat counter waiting the butcher. I saw the man in white coat with animal blood all over in front him and walking around, then stopped at ready to eat food counter and leaned to it started to talk to other, and 100%sure he saw me standing I front of his counter waiting but no response. Then there is another guy in black shirt nicely went to him to ask him to helping me . Still took him 3-4 minutes to come over, then said to me “oh so sorry, if you come 10 minutes earlier, I will do it for you now i can’t because I am off work”!! And ask me come another day??!! Really? When I need go home and cook you asked me come another day? REALLY??? The store is open is around 2 PM, there is no sign says “meat counter” is closed! And YOU saw me 10 minutes earlier I was standing there waiting, why you didn’t come to help?! Why? Because I am an Asian lady who you think doesn’t matter ? Or because you are dereliction of duty？At same time if you are off work??? WHY are you in that animal bloody sloppy white coat and walking around in the store and contaminating other packed ready to eat foods? Seriously this store need more job training, professionalism and hygiene and health safety training. I do appreciate that two ladies who answered my questions and the guy in black shirt attended to me and helped me to call for help! I have been shopping at Lucky’s instead of Costco for sometimes, now I will not shop at your meat department !

Vergilius Tjondro

2024-03

Clean and spacious however, the item I was looking for not there anymore...... why in catalog though? Whm..Why... I wonder some people missed to update and inventory properly furthermore all the items over price

Hélène Ferretti

2023-09

The only reason to enter this store and leave quickly is for the bubbles pickles. The youth they have working (working my rear) are obnoxious, rude, lazy...their lack of simple manners is astonishing. I was waiting for the kid in deli to grunt, the young lady checking had her back to me for a good multiple minutes even after I asked if she was open (there was no one in line but me) after she said yes, she turned right around so all I saw was her back. There was not one hello, goodbye or kiss my rear. Overpriced compared to Safeway, no wonder it was almost empty.

Malik Johnston

2023-11

TEACH YOUR EMPLOYEES CUSTOMER SERVICE!!!50% of their job is customer service; if they can't say "Hi" or give a simple smile to a customer then they should be getting paid half of the amount they're supposed to earn.I ALWAYS leave this store upset. A regular customer for 3 years and ive never gotten a greeting or smile.They stare me down like im a criminal or something.I worked 3 years as a courtesy clerk at Raley's and spent most of my time greeting customers. It's not that difficult!You wanna know why Lucky's call their baggers "baggers" and not "courtesy clerks"? Because they're not required to be courteous!I of course will continue to shop here but it's only because it's close by.TEACH YOUR EMPLOYEES WHAT A CUSTOMER IS AND WHY THEY'RE IMPORTANT!

Mame

2023-05

This store is spacious and has everything you need ✨

Airwreck Eggplant

2021-05

Store is very dated... Prices are high... Produce is real skimpy, sale items are what draws me there and the fact that it's real convenient

Ikram Haque

2023-05

My favorite grocery store in Fremont! It's fairly large and always clean. The staff is really nice. Always have the regular stuff I need. Their specials are pretty good also.

Marcial Alberto Contreras Zazueta

2023-07

Lucky has a better assortment of Mexican products than other supermarkets in the area, like jarritos, corn tortillas, bolillos, salsa valentina, tajin, mole, chayotes, calabacita, gary gelatine and flan. And sometimes pan dulce and queso fresco.

Nik Leonard

2023-05

The cashiers and employees are great. The management isn't so great. They give their workers terrible hours and work them hard while they just loaf around. Also, the union here is weak. These people haven't had adequate raises in years to keep up with the high living cost in the bay area. Food isn't getting cheaper so this establishment is not dispersing the income fairly to their workers. I would fully support a strike. They need at least a 12% wage increase.

Aaron Sing

2023-05

My experience, dealing today with store staff was extremely bad. I kept running behind an employee trying to ask his help in locating an item but he kept ignoring and running away. Next I walk up to, someone, who I am assuming is store manager and you can tell from his tone of voice that he is very impolite. I should have just dropped everything and left but I decided to just go ahead and pay for what I bought and then this same store manager talked down to me and my sister as we were trying to check out. What beats me is that, how someone can treat a “paying customer” in a rude way.

Hollmann Perez

2021-05

The staff at Lucky's are super positive and welcoming. I was in and out quickly plus they had my sugar free sparkling water! The people were so nice to me and the cashier was even polite as can be. I do enjoy the atmosphere and vibe of this Lucky's

Nancy Donaldson

2020-05

Love, love, love Lucky's Grocery store. I can always count on them having everything I'm looking for. Awesome checkout clerks. Eager to help you find things your looking for. Awesome friendly service. Prices are average, but good service sells me.

Branton Phillips

2023-05

So UNPROFESSIONAL....!Came there for the 5 for $25 deal. They DID NOT mark down on the meat, PROPER money conversations, and rang up FULL PRICE!!!Then, they EXPECTED me to pay that. Looked irritable at the register when after all, THEY ADMITTED the price was NOT MARKED DOWN!!When fed up, long line, I asked for the manager. SHE EAS CLUELESS, and pointed to products on the list NOT EVEN the $5 deals.... Totally clueless.She had NO IDEA what products were being advertised as the $5 deals.... We so fed up at her ignorance, we had to leave.NOT EVER GOIN BACK!!! FIX YOUR TAGS, BE PROFESSIONAL!!!MARK ALL PRODUCT.OTHER SHOPPERS, BEWARE OF THIER INEPTNESS, OKAY??

Troy Butler

2019-05

The store itself is huge with nice wide aisles. However, as I walked through the bakery department to get to the back of the store, I was asked for change by a panhandler. The selection of products in any department I stopped at was minimal. The cashiers were anything but friendly or courteous. With a Safeway about 3 blocks away, Lucky should just close this location.

Jaclyn Thang

2020-05

I must commend the staff for exceptional service. Went to Lucky with a baby in a stroller to get a carton of water. I was lugging the carton of water in a bag at the cashier counter and the counter staff offered to help carry it to the car. I was pleasantly surprised and grateful for the help. Am so glad excellent service from the heart exist.Another good tip: possible to get Dodge Ridge Ski pass from Lucky at a slight discount. Just go to the service desk.

Bryan D

2016-05

I want to love this place, but it is consistently just okay. Produce selection is alright, seafood section is a touch dodgy. Other than that it has all the things you might need. Not the worse store you'll ever go in, but the staff aren't really hoping you'll stop in again either. When I was leaving they had the worst smell ever coming from the restroom area. People in line were complaining to which the cashier shrugged and gave a quick spray of air freshener hoping it would quiet the crowd.

Hilario Contreras

2022-05

This store is out of my area, they advertised hand rolled tamales for $16 a dozen , bought 2 dozen. Chile/cheese and pork. Microwaved 3, all were really dry, skimpy on the meat and the cheese. The Chile smelled like Italian pepperoni, not like mexican Chile powder. Plus they had no taste at all. Threw the rest away.limited selection on certain items. Won't be coming back any time soon.

Wayne Mayer

2023-12

Love the buy 2 get 3 free sales

Donna Wheeler

2019-05

I love this place. It has a good deli, bakery, butcher and even a small florist. Service is great they always smile while they ring you up.this particular one has been in this shopping center for more than 50 years. It's just sentimental too.

Thomas Nunez

2023-11

They have non-dairy Ben and Jerry's Cherry Garcia ice cream. My favorite!!!

Alexis Lucero

2020-05

I had a human to human experience, with one of the friendliest, honest, and loyal cashiers today. When people take time out of there day and talk about the love and loss in life. That’s the best 2 cashiers, today helped me.You can go to places that push you through the line or you get a great experience, and see people eye to eye, day in day out, but when they slow down to address your feelings and concerns and share and relate. Yes its a name brand but it becomes Mom and Pop store too, when you have such stand out people working in our Luckys neighborhood....Thank you more than you know...

Green Usher

2016-05

This Lucky is very clean and organized. I usually just buy the rotisserie chicken for dinner here since I prefer the Lucky brand because the chicken is always new and has a lot of sauce. Their staff is great and what I realized the most is that their carts are new and function very well unlike other places.

Danielle Schafhirt

2017-05

I love shopping here because everyone is friendly and helpful. Prices are good and their rewards program is very useful. They also have a wide variety of products. The only reason I gave it 4 stars is because sometimes it gets crowded and there's not enough checkers so the lines get long.

enc #1

2018-05

The store is old and the staff needs to be more customer service oriented. The parking lot is a haven for transients (homeless) but they are gross. Please watch your kids because they have triedto following my teenage daughter and son into a store and expose himself to them.

Brian Frawley

2021-05

We have been shopping here for years. We support union workers for fair pay. They have drastically cut back on cashiers and what really kills me their own co workers don't care it's a disgrace. They force u to use self checkout if this continues we will find other grocery stores who care about their employees and about themselves