Irvington Pet Hospital

Rose Y

2023-08

I switched to Irvington Pet Hospital earlier this year; I was initially concerned over some bad ratings online but have had amazing experiences there so far with the new ownership/team. I never had any issues scheduling appointments and was even able to get a same day appointment one time for an urgent matter. The staff is very friendly and professional. I enjoyed my interactions with the technicians and appreciate how gentle they were with my pet. Dr. Kasuya is extremely knowledgeable; he genuinely cares about pets and was always very thorough in examining, diagnosing, and treating my dog. Overall, I’m glad I made the switch to this clinic and would highly recommend for both their medical expertise and customer relations.

Tony Shen

2023-09

Friendly staff and doctor.Our dog had vaccinations here.Took our dog here later in the year for an ear infection. Appointment was easy to arrange. Doctor and nurse was thorough in their work. Pricing is transparent.

Cora Antonio

2023-05

Save your money and take your beloved pet elsewhere. I've read other posts about this place regarding their exorbitant fees, and I completely agree! Took my dog there 3 times in two months for an ear infection. First visit was $800+, second visit was $500+, and yesterday, third visit, they quoted us $1200+ for a sedated ear cleaning (we paid $500+ for that at another vet for the same treatment and the follow up visit was only $35). Over $2500 later, and our dog still is not well. They finally prescribed Amoxicillin yesterday. It seems that they are allowing the dog to stay sick so that they can keep getting our money.Our dog has had her annual check ups and has had two surgeries over the years. Trust me, we are very familiar with fees having cared for her over the years including taking her to the emergency, get blood tests, ultrasounds, and other things. Looking at all our vet bills, this place is the ABSOLUTE WORST when it comes to pricing. We used to go there when Dr. Rue owned the place, and in fact, my daughter worked there. Dr. Rue was the best. We decided to try it under the new ownership. It has been an awful experience.

Mike Spencer

2023-05

You find out about your vet in emergencies and Irvington is 2 for 2. They tried to save my old dog who had tumors on her spleen, one had ruptured. Dr. Rue was honest and said it was 50-50. 2.5-hour surgery to remove tumors and spleen. She had cancer and lived for another 5-6 week. They tried as hard as they could.Three months ago, dog horribly attacked and got 4 bad puncture wounds. Saw her immediately and she was basically better in 2-3 weeks. Did excellent work to clean and drain wounds. Have used them for 7 years; you can tell how much the staff loves pets.

Anthony Antonio

2023-05

Brought my dog here for an ear infection. She normally sees a vet in TX, but we have visiting out in CA for a couple months. After 3 "follow-up" appointments that cost $300-$600 each, they tell me that a sedated ear cleaning will cost $1200. I told them that we'd rather wait till we get back to TX.The last time we got sedated ear cleaning was $600 at another clinic, and that was done on the first visit. The follow up appointment w/medication was $75.

Jennifer Benassi

2023-05

Xrays were taken of my dog over a year ago at Irvington Vet Hospital. They said my dog was experiencing limping due to arthritis. They failed to tell me that the xrays they took also showed my dog had a fractured bone in her foot. I brought this up to staff and they would not refund my money for xrays so I could go get a complete xray with a complete diagnosis somewhere else. I have emails from Vet saying there is a fracture and surgery would be needed by a specialist. I held this hospital with highest regards when Dr. Rue was running. I am glad I found a different Veterinary Hospital that I can trust and who treally cares about my pet.

Janet P

2021-05

Dr Rue is so good with our cats! We love how will cared for we are here. It's getting harder to make same day appointments because they're so popular. Schedule all your well pet visits in advance to ward off any surprises. We've used this vet for over 20 years and are still loyal customers and highly recommend them

Pale Feather Valdez

2023-05

The quality care for pets is just okay, the quality could be improved. They do tend to charge a lot and the meds are extremely expensive. They make you wait so long at check out, it ridiculous... They need to hire better veterinarians too.

Kaitlyn Renfro

2022-05

Fast, friendly and helpful. I have 4 pets who are seen here. Despite the bay area issue of low counts of veterinarians and vet techs, this clinic makes sure to give attention and care where needed. All my questions are answered and I feel like my pets are certainly cared for. Things will only get better when there is adequate staffing. I see comments about response time for calls. I get it--it is stress provoking waiting for a call or having to leave a voicemail. This is the times of a pandemic. They are working with minimal team employees and making it happen! This place is well worth the wait.

Bryan Cunningham

2023-05

This vet is all about the money. Took our dog for a check up and walked out of there paying $2000 for blood work, EKG, tooth cleaning. Afterwards the vet said all of my dogs teeth needed to be extracted?? After cleaning??? Figure that one out $$$$. So the quote comes in for all teeth to be extracted- $ 6,000. Told them cannot pay that amount. They then said ok can you pay $3,800???. Procedure was done and now they said there was additional cost??Do not go to this vet with your beloved pets. There just in it for the money and will use your love for your pets at your expense.

Irene N

2022-05

Ever since this practice was sold, the quality of service went down but charges went up. Even for the blood work they charge you for the visit now. They forget to mention that you need to stop giving the meds prior to the blood work and the visit had to be rescheduled. Sometimes it's obvious, sometimes it's not. And it's worth mentioning. They stopped giving 3-year vaccines just because. I asked if there was any particular reason for that, the answer was "We stopped offering it in this office". Feels like it's all about money now.

Karen Fleming

2023-05

We had the best annual exam with Dr. Hoshizaki. Sadie is 16 and it was reassuring to have such a thorough physical exam. Everyone in the office was helpful and considerate.

Maria Teresa Cortez

2021-05

The previous owners retired and it's clear the new ownership cut back on the important things. They've changed their rules to maximize the number of visits you need to make to get prescriptions. For example, heartworm tests should be done every 2 yrs but their scripts only last for very few refills now. So you need to come in more often ($$$) even though the test itself should be good for 2 yrs. Also, they no longer submit scripts to your online pharmacy (so you have to drive there to pick them up). Granted it takes a few calls and weeks of waiting to even get a written script... all the while your dog is at risk. Used to be a great vet but priorities have changed.

shannon shannon

2018-05

Dr. Deborah Rue took really good care of Alexander. She is direct, efficient, knowledgeable and meticulous. She doesn't spend time making pet owner feel good and primarily focus her attention on our furry child which is what I want. One time, Alexander has an emergency while Dr Rue is on vacation and we uses another vet closer to our house. That experience helps me understand that Dr. Rue document the health information of Alexander's to the level no other doctor has done. I now only trust Dr. Rue. She is an outstanding doctor for our furry child!

Tejaswini Lele

2023-05

We were here just once and the experience was good.However I have been trying to get an appointment for general checkup for my pets and it's never available. Can't get them on the phone and the website doesn't shows available appointments :(Please fix the issue. Thanks 👍

Edward Smith

2021-05

I understand that this clinic merged with the Rue clinic and are understaffed but this is going on 6 months now and they still do not answer their phones, or respond to messages. As we speak I have been waiting for over a week for a return call to set a appointment to get blood work completed for my dog, despite the message saying that they will call back in 24 hours. This is the 3rd time this has happened and no I am not interested in a generated response on Yelp telling me to call a certain number. Would have been great if they just answered the phone

Myaru Yukari

2021-05

We've been bringing our cats to this vet for over ten years, and they have always been good to us. The care is good and the staff is friendly and caring, and always informative when we need to bring medication home or follow a treatment plan. As long as they're open, they'll be our vet of choice.

Saurabh Bhandiwad

2020-05

We have been take our cats here for over year now. Doctors are very friendly and explain any issues and concern clearly.Staff is also very friendly and responsive. If with appointment wait time is about 5 min after arrival. They even accommodated the on same day if symptoms are serious.My cat was littering quite often and staff accommodated the appointment on same day in few hours.Good vet for 🐈 as well as 🐕

Karen Vacchieri

2021-05

Saved my labs life after he chewed a rope toy. He had to have emergency surgery. Dr Rue is wonderful very compassionate. Excellent communication with both of my dogs. The staff is wonderful very friendly and very professional.

cristie

2020-05

This morning after our usual hike my puppy’s face started swelling. I called and without even being a client we were told to come right in. All the rooms were full but they saw us anyway. They listened to everything I told them including my pet’s fear of new people. With the injections the swelling started to go down before we left. They even called later to check on her. Looks like we found our new vet. Thank you.

fredgar11

2017-05

We took our Yorkie, Lucky here as he was in some pain. We didn't even have an appointment but the staff was able to accomodate us and was seen by Dr. Rue right away. Dr. Rue was just amazing. We walked out of there with full understanding of what is going on with Lucky and clear next steps, thanks to Dr. Rue's expertise and guidance. The staff was great, very professional and the clinic was spotless. We can tell this clinic is run very well and we are so happy we decided to take Lucky here.

Shavon Walker

2023-05

Professional and efficient service. I have never had a bad experience here, even when my cat decided to be uncooperative. I would take any pet that I owned to this veterinarian hospital

Raf

2018-05

Very professional staff, and knowledgeable vets, I've been a customer for many years now. My shepherds are always treated right. A bit above average cost, but in this case, you ARE getting what you paid for. If you live near the area, don't go anywhere else, specifically the former Ohlone hospital.

Daniel Lo

2021-05

This place had a recent change of ownership. I took my dog in for a dental cleaning yesterday, and communicating with them has become difficult. Calling them often sends me to voicemail, with the voicemail box being full.I hope they get back on course!

Ana Bass

2018-05

I brought my cat in, since with another vet, were not able to handle him even being drugged. So was very apprehensive, cage, carrier, drugs? Was told no drugs, regular carrier. In visit he was pulled out nails, clipped, front back we were going what! Dr. Rue took temp, checked ears, gave shots. We were in total shock! Really made my day.

N Whitaker

2021-05

I've left multiple messages to set up appointments and never get call backs. We also ordered flea medicine last week and were told that we were going to get a call when the medicine was ready. We never got a call back and when we called, they acted like the medicine was never ordered. We had to reorder the medicine and waited a couple more days.

linda vinopal

2021-05

Amazing Veterinary care!! Our pets love Dr Rue and Team, and we appreciate their tender care. Highly recommend!

Susan Bocchini

2022-05

Our dog Slick has gone for 13 years. Very nice, efficient and friendly. Top vets.

Amber P.

2023-10

Absolutely love this place! Very friendly, very kind and absolutely helpful

Annette Bergendahl

2022-05

Tried to find an owner to a lost pup. They were a great help and very kind.Ps went driving around the neighborhood and found her owner