Cricket Wireless Authorized Retailer

Antonette Smith

2022-05

A sorry excuse of a man should not work doing customer service. I was in store for 5 minutes before the guy came back in the store. Then he just sat down got on his phone and said what you need ma’am. Wasn’t helpful at all, so when I asked for the name of manager or someone who could help, he he don’t know call 611. Guess if it’s not an easy task he can’t do it. I will be switching phone companies

Gregory Berry

2021-05

Great experience, the lady worked her best to give me everything that I need it even though I couldn't afford it she found a way to give it to me with a discount

Scot Cole

2022-05

Went in to get a replacement phone. Lady at the counter made a big deal about me using my insurance. Tried to explain that I needed my service and a working phone that day. Still ended up leaving the cricket store empty-handed. Still have no phone. All I wanted to do is replace what I had so I could have the phone up and running. It's cool to try to save customers money it's not cool to use that as an excuse not to serve them. Absolutely rediculous

Faye Bridges

2020-05

The manager has no customer service very rude! The staff was great. I upgraded my phone's with them when it came time for me to swipe my card something was wrong with one of their scanner's the manager (white male) look at me funny and ask did i have any money in my account? One of the staff members ask me to use the other scanner and the payment went through. I will never visit this store again. I will purchase what i need online or at another location. FYI its cheaper to buy the phone and call the customer service number and let them activated. I will not support that store in WM. Again the staff was Wonderful !!!! Need new manager.

Tom Barnett

2022-05

Things were going ok till the second lady arrived.Went in to see if they could do something about this cricket phone, having problems charging it. (think it's just one of those bad phones) was going to add my grandson to my plan, then add his mom on the 16th of next month. The first lady had started working on getting it done. The second female started telling me what I was going to HAVE TO DO. It went downhill fast. I took my phone and grandsons phone back and left....

Renita Stewart

2023-05

I have seen my share of Employees in the West Memphis Ark. Loc Missouri st, and the team they have there now is very knowledgeable and professional. This is my opinion keep up the great Job.

Instant Turnoff

2023-05

Was paying 55 a month for 100gb hotspot. internet stopped working. turns out i've been switched to the 50gb plan for the same price now. no way. internet wasn't even that good anyway. NEXT

Anita Mosley

2023-11

The employee are very helpful and try they best to help you

Jeremy Moffitt

2022-05

It was around February of 2021, I went to this location and purchased a Nokia Device. This device had a price tag of 10$ plus taxes and fees.I was overcharged approximately $139 as a round up from the manager, and swindled into purchasing a Phone Case for this same device by one of the managers colleagues. The Case cost me 20$ as an extra for me not being able to get my money back when the transaction was over.These people were real rude to me. So rude to the point where I Know that these same people are monitoring my whole device. It's kinda frightening to know that people have access to these types of features I right at the touch of their fingertips.I'm a smart Man now. Shame on you Cricket Wireless... #NOSTARSFORYOU

rob C-Musci

2023-05

Poor customer service. Store representatives are not able to cancel your service if needed. Phone customer service was very difficult to communicate.

l y

2018-05

Whoever has posted good comments about the cricket store in WM is a liar and the truth not in em..... every single time that you go only to pay a bill prepare to sit for at least 1/2 an hour... Really????! Open up multiple stores in that town because to me the current arrangement that they have in place stinks and I predict the store closing that location down in the near future if they don't practice on better customer service practices...see for yourself if you think lying.

Detrick Anthony

2023-05

The store has a new manager and Ms.Erica and her Team are great at what they are doing stop by and see this great group of Sales reps

Lana Lane (Goddess)

2020-05

It takes absolutely way to long in there i understand volume flow but dang shouldn't take that long to get a phone turned on or switched over. Crazy they need help or a bigger store with more cashiers

Terri Gould

2020-05

Excellent customer service, but you may need to bring exact change if your going right when they open.

Panda muffins 2006

2018-05

Great service smiles on faces always greeted wen I come in they do their job just too high on their payment a month

philicia hinton

2019-05

They need to hire more help. Only one employee assisting customers.The wait is too long, to get assistance, I left and drove to the union location in Memphis.

Dwane Pritchard

2017-05

This is my phone service provider. An I will say that I get really good service. They are very helpful when you have a problem.

Casey Fisher

2022-05

Awful customer service. Awful attitudes. Just an awful establishment. Do better, cricket.

Amber Adams

2021-05

It wasn’t at Cricket. I was at Core Nutrition next door. But I’m sure the Cricket staff was nice.

Viola Love

2021-05

I went in to ask a question about my phone the employee couldn't or should I say wasn't really interested in what I had going on, I left very dissatisfied and fixed the problem myself.

UNapologetically ME

2020-05

I always get great service at this location! Never ever fails!

Kenya Wilson

2018-05

The times that I go into the store, I always get good service and get what I need.

Deloris Gray

2019-05

I was satisfied, the employee was very helpful, she solved my problem I was having

Corey Williams

2019-05

The Manager Tasha is amazing. Clean store and smelled great.

Corry stampley

2020-05

I went in to pay my bill and they told me I had a credit on my account and I didn't have to pay cash and the next day my phone was off

Melissa Moreno

2022-05

Manager was very helpful with a problem i was having with my cell!!!...so happy!!!!...Melissa Moreno!!!

Patricia Burch

2019-05

Love the plan and value but unlimited data services needs a little tweeking..

John Farris

2018-05

Typical Cricket store, but better than ones in Helena and Forrest City.

Sharon Hollingsworth

2022-05

Great phone service the ppl are great in here

Ramel Carlies

2018-05

Over expensive the clerks charge there own fees never heard of that...