Prescott Valley Ace Hardware

Mike Warren

2024-04

If you can't find it at your local big stores, Ace is the place. They have everything old and new to get your jobs done. Always a go to for us.

Troy

2024-04

Great hardware store. They have everything. If you can't find it, just ask an employee with the red vest. Tools, paint, gardening, automotive, and propane too, etc etc. Super helpful staff.

Joel Trout

2024-04

Been going here a lot lately. They have good selection. Ok prices. Friendly staff. Very helpful.

Karen Taksa

2023-11

I'm just a little incensed right now as I write this review, I purchased some garden supplies and there selection was limited because it's November (understandable).I purchased the last two ceramic pots and matching saucers plus a few other items. Anyway, the saucers were stained and dirty and I asked if I could get a reduction because of the condition that the saucers were in. I got a resounding NO, it was a small request. Like I said I purchased several other items my purchase total was $88.38. There was a time when custom satisfaction meant something. It just ruined my afternoon and I will never shop at ACE Hardware again.

Cedric

2024-02

If I spent anymore time here I'd owe them rent. The staff is friendly and helpful and though they don't always have what I need, it's doesn't happen often.

B.L. Alley

2024-01

Ace Hardware used to offer legendary customer service. They use to also offer a vast selection of harder to find items the box stores would never consider carrying.That included Prescott Valley Ace Hardware, but in the last ten years the customer service has all but disappeared, in large part due to the employees knowing little or nothing about the products and showing little interest in helping.It's also unfortunate Ace has chosen to peddle overpriced brands like Yeti, Stihl, and Traeger when their overall prices are already higher then the box stores.To make matters worse, they recently changed the layout of the store, although for some reason they never finished the remodel. Not only is the layout illogical, with the hardware section being separated into two sections for instance, but the departments are smaller and the selection has been cut back. If they insisted on relocating the open stock hardware they could have at least moved the rest of the hardware section to the area directly adjacent. That would have provided a perfect place for counter height drawers and bins with plenty of space for filling out the parts bags or working out the needed hardware for a current project.I doubt it's a coincidence but the section selling overpriced grills and fluff is now twice the size.Sadly, other then the occasional hard to find item there is no incentive to choose Ace over Lowes or Home Depot.

spartan sonny

2024-01

Great store, although they ask way too many times if I'm doing okay.

Janet Pagano

2022-05

Everyone was so helpful. I was just killing time waiting for a prescription to be filled in town and thought I would browse the local hardware store. Had a couple keys made Found, bought some soil, found some cute little planters. Found so many things I didn't even know I needed. 🤣 every associate I came in contact with checked in to make sure I was not in need of help. Lovely experience. 😍

Daniel Aikin

2024-01

Popped in to get some keys made. Customer service here is top-notch. (Not like home depot) shop local

dylan knipp

2024-03

Whoever was at the cashier on friday march 1 at 9:35 the old man working their needs to learn respect and customer service he was rude and shouldnt treat customers that way

Maria Papademetri

2023-10

Did a great job of cutting a number of keys for me. All worked. Pleasant and helpful unlike Lowes and home Depot where it is always hard to find someone to help you.

Peter Tschanz

2024-02

I am on crutches it was very good experience. MAN HELPED ME VERY HELPFUL AND KNOWLEDGEABLE.MADE EASY ME BEING AM ON CRUTCHES.I WOULD RECOMMEND ACE P.V. TOO ANYONE THANKS ACE HARDWARES

Cindy Durbin

2024-01

Great store,Lots of employees willing to help find what I needed

Jack F

2023-08

Poor customer service experience. An employee said I could not return some merchandise, even though I had my receipt and it was less than 24 hours since the purchase. I ask to speak with the manager. The employee then tried to get an another employee to gang up on me and join the discussion. After repeatedly asking for the manager, I was taken to him, but the employee hung around and wanted to keep arguing. I finally got the employee to leave and stop trying to bully me. The manager heard me out and did allow my return. What an ordeal.

Robert Phoenix

2023-12

Always have knowledgeable people available to help and guide me in purchases.Friendly people everywhere.

RV Tank Specialist

2023-05

Super friendly staff. The place closes at 6:30 and I was able to get my propane tanks filled at 6:15. No problem mark in the Plumbing section was awesome as well. Super friendly guy super personable. Also, the younger kid at the counter was pretty funny.

James Paeski

2024-04

Staff is very knowledgeable very friendly great selection of a lot of different things. Always willing to help. My go to place

Donald Lohouse

2024-05

Great local business with an awesome staff.

Ashley Ivey, Real Estate agent

2024-03

Great place for keyes. Easy access at main entrance.

Danny Woodward

2023-08

Mark from the plumbing department couldn’t have been a better help. I spent hours trying to solve my plumbing issues and he walked me through everything I needed and needed to do for my new garage sink. He saved my weekend. Ace is lucky to have him on board!

Serafin

2023-06

We had some elderly family members on their first ever RV trip in their new RV come in to town to visit. Talk about chaos! They needed their propane tank filled and had no idea where to go nor how to do it and ,of course ,they didn't tell us this until the very last minute. As always, the Ace staff was exceptionally friendly and professional, but this time they really went above and beyond their traditionally high-level of customer service and were extremely patient explaining to my elderly family members how the tank can be filled and some other features of the vehicle they had no idea how to use. Thanks ACE you really saved the day!

Anthony Russo

2024-01

Friendly staff, but didn't have either of the 2 plumbing parts I needed. Home Depot had both.

Michelle

2024-05

Very friendly & helpful employees.

Nick H.

2023-11

Clean and nice. Always someone willing to help. Easy to get in and out!

Misha Laws

2024-01

Just like all Ace Hardware stores, they are more than willing to help you find what you're looking for and take you there.

Robert Hawkins

2024-01

Remodeling. Looking great. Looked at their selections of grills. Undecided at this point.

brian young

2023-09

Out of all the times I come here, just awesome. Today Jim helped me in plumbing and what I thought was going to be a nightmare. No, handled like a guy that knows his stuff. Thank you

Alexandra Chambers

2023-10

Is this place going out of business? The shelves were half empty, employees just stand around or outright cannot help find anything. Nothing we needed in stock or anywhere in sight. Might just stick to the Paulden location.

Alan Marcum

2024-03

Helpful employees, but the store is suffering after store merchandise was reorganized

CAE

2023-05

As a DIY woman, I really appreciate the help and enthusiasm that the employees at this location exhibit... My experience is you're usually ignored at Home Depot... If you are a woman... Between my husband and I, I am the DIY person and home Depot needs to realize that times have changed....lol .. Thank you Ace hardware for all of your help. You always answer my questions on the phone and in person... It is much appreciated and you have a new customer....