PetSmart

James C

2024-03

Great Store! Convenient Location! Friendly and Knowledgeable Staff. Took Our New Baby Kitten 😸 for His First Vaccinations and Once Over. Super Happy! Proud Parents and Happy to Join the Petsmart Family.

Jacey Nicole

2023-05

Well I didn't catch his name but he had Blue (or pink) hair and he was just simply amazing! He was very informative about Betta fish and what I needed to get my aquarium up and going. He was a real sweetheart very good with people, Great customer service! I would definitely come back if I have any questions to see him.

Tee Pee

2024-04

I enjoy shopping at my neighbor PetSmart, employees are very pleasant and sociable. They will try their best to answer any questions to the best of their knowledge. Thank you PetSmart keep smiling and greeting your customers, we appreciate you!❤️

James Burress

2023-05

I tried to come in here early and cash the deal so I can open containers of cat food that would normally got the corner with off and 40% savings stuff like that you know I pick up 20 lb of bird seed last night for half price and it only had you don't need was missing like 10% of his contents so I'll try to get deals like that this one this store you get in there early on Fridays Friday morning so the best time Captain Marty

Sheri Jo Francis

2024-01

The Management and his team are always very helpful. Even giving me a Discount that was for online services only. I love shopping in the store. But tonight I'm going to try to order online . This will be my first time ordering online..I pray everything goes smoothly ..Amen

Abner Ruiz

2023-05

Normally I'm not this generous with pet stores because I have really high standards for my dogs and finding the right place is not that easy. But Janette made a big difference today and changed my perspective a little. Without me asking, she took her role to a higher level and made my needs hers by taking the time on helping me find the right product for my dogs. (Something you don't see much anymore) Was it maybe that she wasn't too busy at that time?? It doesn't matter! She definitely sent a costumer back home happy with a better image about PetSmart.I also want to thank a lot the grooming crew for doing such a great job with my kids and that means a lot as a customer with high standards.

Lindsey Loughran

2024-05

Love my Vet there! Dr Grey is awesome, & everytime I've needed product, the store employees are very helpful

Robert Davia

2023-12

We just adopted our first puppy and PetSmart had everything we needed at reasonable prices. Staff has patiently answered our questions or pointed us to other sources of information. Just started puppy training class & so far so good. We feel well taken care of & so does the pup.

Sunny Addison

2020-05

Absolutely love going here, the workers are always helpful and seem to be very friendly as well. And I really love how they interact and show/teach my kiddo about some of the animals there if shes got questions or curious on a creature. And tonight they pointed out to me, the last one they had for now, and extremely pretty guppy that is now a new little part of my family

Mipan Zuzu

2021-05

I’ve been visiting this location for a few years. Everyone is so nice and helpful. Ruben and Gage along with everyone else that works here are awesome at helping me find the right products for my pups. I Highly recommend this PetSmart to all my friends and family. The Banfield clinic in there is as well very helpful and convenient. I love shopping here. The selection of everything is wonderful. They have plenty of pets to choose from to food for your pets. (02/2019) Stopped coming to this location shortly after the pandemic began. The staff that use to be there supposedly was transferred to another location. The way they handle return policies because of the pandemic is poor. I refuse to shop at this location anymore. Don’t buy anything unless you’re 100% sure you really need it. Purchased some items a year ago. Ended up not needing a few things, a lady told me they weren’t doing returns because of the virus. I pretty much couldn’t even get store credit. Poor Customer Service now. 03/2020

Comfortablynumb

2024-04

So here's a somewhat compliment for this Petsmart.....There is a Petsmart that is actually much closer to me than this one at Christown/Spectrum. I'm giving away my age by calling it Christown. Heh heh. But I drive to THIS one more times than not. Mainly due to the parking lot being much more accessible. Less clusterf@cky 😏 than the one that is actually closer to where I live. That isn't exactly a compliment to them but that being said, every time that I visit this particular store which, is pretty often, the staff is always very welcoming & available if , for whatever reason I need help with anything. Also, I make the drive not only due to the big open parking lot but due to the fact that they seem to be pretty good about having items in stock. For instance; I discovered, just trying it on a whim, that my kitten (Zoomie) likes a particular food that comes in pouches. The brand is B.F.F. Specifically, he likes the chicken& beef combo. For whatever reason they never seem to have this particular one at the 20th St. Petsmart. But Christown/Spectrum ALWAYS HAS IT!!!! 👍👍And this is the MAIN reason that I make the trip to this store every time!! For my little Zoomie zoom. Need to get him what he likes/wants!! 😁 They have "Temptations" plentifully stocked as well usually. Which, if you have kitties & have given these to them ever you know that they are, as I like to call them... "Kitty Crack" . So, it's nice that they are stocked well with these so I can grab a few hundred bags to bring home w/ me. This is my, incredibly long but/and complimentary review for the 15th Ave Petsmart store. Hopefully, you like or will like this store as much as I do. Thanks for reading my book on Petsmart!

Derek Steele

2023-05

I want to be irritated that their shelves and tanks seem to be empty but i see them filled every friday so i know its just that this place is so popping that its impossible to keep up. Im so thankful for the kindness of their staff walking me thru all the educational needs required to be the best pet owner possible. They give every person 100% of their attention and arent afraid to send you somewhere else if they dont have what you need right now. Cant spend a week without going! Thanks for all you have taught me!!!

Zariah D

2024-04

Never available and when you walk in the don’t even acknowledge you all staff just wants to go on break and don’t care about the pets or the owners waiting. I’ve called and went and still haven’t been helped cuz I wait for too lone everytime I hate this place especially I need help with my 2 puppies.

Warren Smith

2024-04

They always have a good stock of the products that I use to care for, feed, and especially treats for my bunny

Nancy Lares

2024-01

Liliana is an awesome groomer! My dog is a very nervous dog, and seems to do so well with her. He always looks so good after his grooming session.

Ed Herrera

2023-05

It's always a pleasure to be able to go here with your pets. I went recently with my big o Cane Corso and he absolutely loved the attention from people and loved being around so many little dogs as he still thinks he's a puppy even at 3 yrs old.Great place with better prices and this particular location was the cleanest location we've been to. Great having one near us as this will be Hidalgos favorite go to place

Rose Celaya

2024-04

Had our family dog euthanized, staff was very helpful and friendly during our hard time.

David Menjivar

2022-05

They refused to give a puppy the parvo shot that was necessary for her to see her owner before he passed. We offered double the money. It was an emergency. Her owner didn't have very much time left. They had 45 minutes before they closed and spent more time saying No than it would gave taken to give her a shot we were paying for. Shame on you pestmart.

SoulBravo

2023-06

The worst customer service the white guy littery told me im not a customer when every people coming to the store are a cuatomer no matter if i have something or not im a customer, i just ask for restroom and they just told me im not a customer because i dont have nothing from the store with me, so i. Need to buy something in order yo use the restroom i was desperate so i bought whatever and show the receipt to use the restroom if i can give you 0 start i do it.

Sarah Gilliss

2022-05

I went to this location's PetSmart Academy once a week for 5 months, taking the Intermediate Obedience, Advanced Obedience, and Therapy Education classes to help put Shasta on the path to success! I can't say enough good things about all the wonderful training we received!Thank you Diego for helping Shasta and I in forging our bond and becoming an incredible team!

Michael Austin

2024-01

The PetSmart employees and very caring and concerned about their adoptive pets and go above and beyond in their duties. They should all be commended for a job well done.

myong waker

2023-05

I have been going to the petsmart for 10 years mostly one on 7th st & bell rd. I have moved so I been going to this location & so far they're friendly & nice to my dog, even ran into someone used to worked at the other location recognized Mocha. Only thing sometimes they for get little things I asked for it. But overall it's not bad!.

Tailored Wolf

2024-02

Very clean store, knew was I was looking for when I went in so didnt really talk to anyone. Prices were in par with online with the items I purchased.

Rae Ann Cooper

2021-05

I went here to get my new dog Titus his new collar and harnass. The harnass was labeled with a price that didn't match what the register rang up. I explained there wasn't just one or two on the rack priced wrong that there were several. I asked to get the price that was marked on the rack since there wasn't any price similar to what was on the register and she gave me the rack price. I was so thankful because I wouldn't have had enough money for them if she hadn't given me the rack price. I was happy that I was able to give my NEW dog a comfortable fitting collar and harness along with his new home. Tahnk you associate at Pet Smart!!

Renee Allen

2023-12

Went in to buy a name tag, and they wanted $16.99 to $19.99. It was such a ridiculous price, went on Amazon, found the same tag got it engraved, and shipped all for $10.99.

GW C

2023-10

It's a normal PetSmart and is kept right up to standard. Everything you could need for your pets. It is part of the old christown Mall but the entrance is to the parking lot on the north side. It's right around the corner from the large Target and next door to Ross. There is an epic amount of free parking and it's a real easy place to get in and out of. Your dog is welcome as long as he's on a leash. They have treats at the checkout counter too there is a health hospital and grooming center in the back of the store as well but I have no personal experience with their services. It does look clean.

BL Garrett

2023-09

Was there for an adoption event. Amazing amount of puppies and adoptions happening. Good vibes!

aidan delaney

2022-05

My dog was dropped off for a regular grooming appointment. His haircut is fine. However, the tech cut two of his nails too short. One on each back paw. If it was just one, I could let it slide. Mistakes happen, but two is excessive. Additionally, they did not tell us. I know my dog cried when they cut him, and they proceeded to cut him again. I can't bring him back knowing that they were that careless. We did not know, until we got home and noticed blood on his paws. We are so upset. The bare minimum should be informing us that his injury happened.

Julie Gagnon

2023-05

Watch the total at the register and keep the card thingie with the advertized price if they allow you to. Otherwise take a photo. This store WILL put a card on a tank, advertizing it as being on sale, then charge you $50 more than what the regular price should have been, and then deny it later.We're enjoying the tank and the higher price is what it's actually worth so it was still a good experience.

Queen B

2024-04

My dog received the best haircut n grooming ever.