The Groom Shop

Josh F.

2021-05

Do NOT go here. I paid $45 for my 20 lb terrier and asked for almost skin tight with trim. The only person there (Charles) only went down to a 5 and barely touched his nails because he didn't want to "cut to the quick." I've taken him to other places and paid the same price for a much better job. It's a rip-off. I don't know how their other groomers are but hopefully Charles isn't the best.Edit: Charles Sanderson was the groomer and gave himself a five star review which is a conflict of interest.The next day he would not let my wife and I talk to the manager and kept making excuses. This is not an honest groomer. He is lying about us agreeing beforehand about using a 5 blade, and he lied when he said he trimmed Sunny's nails, when he barely touched only a couple of them. He is making up stories.I posted this review not to "get back" at the groomer but to warn everyone NOT to bring your pets here. I have never had a worse experience with a groomer.

Bailey Collier

2019-05

Absolutely thrilled that the owner, Carol, is back and got rid of the bad apples! She has been making changes and getting the shop back together after a trying year. Small dogs, big dogs, cats. You need a simple bath or a full groom, this is the place to go. I highly recommend this place if you have a matted fur baby. They are very careful and do everything they can to brush them out. If it's not possible and is stressing out the animal, they always call to ask if shaving down is okay. If not, they do what they can.Will always take my babies here because I know they will be in caring hands!

Patty Jeney

2019-05

For anyone looking for a groomer….I would not recommend The Groom Shop on Esperanza Blvd. I took my father-in-law’s Bischon in to get groomed. The owner of the shop and a guy working with her groomed him. When I went in to pick him up he was shaved so much you could see his pink skin. They said he tried biting the guy. The owner was very rude to my husband and I when we came to pick him up. Not very personable at all. I had taken him in there one other time and Lauren groomed him and didn’t have any problems at all. She said he was very well behaved. She is no longer there. That doesn’t surprise me any. The other thing is she did not finish cutting his nails. Someone told me to take him to Aunt Cheryl’s to finish cutting his nails. I took him this morning and they were great. He was good for them. He let them do what needed to be done. Please don’t take your dog to The Groom Shop if you don’t want your fur baby mistreated. I have since heard from many with the same stories.

Charles Sanderson

2021-05

Today Sunny came into the shop today to get groomed and when I asked the owner how he wanted the dog to be done and he stated “cut him short but not to short”. I stated that Sunny was already pretty short already and a 3 blade would not take off much hair, so I suggested a 5 blade and the owner was ok with the measurement. Lastly, when I started working on Sunny’s nails he would not allow me to touch his feet. I explained to Sunny’s owner that he was being aggressive on the table and I did not want to injure the dog and the owner was ok with that and paid and left.

Mary Jane Cleland

2019-05

they asked me, at the outset, if he would need a muzzle. they had been advised my dog had never had issues with any other groomer but if they felt the need to use a muzzle, ok. when i came to get him, i was advised he had bitten everyone there. why didn't they try a muzzle after the first bite? why didn't they call me? when i got him home, he wouldn't look at me and when i touched him, he screamed in pain. his one eye was all red. he kept holding up his paw as if to say he wanted me to be good to him and "please don't hurt me." he was so fearful. i was advised the next day that he screamed like that when they tried to touch him, too,. this is a bunch of bull. they tried to tell me that's just the type of personality that breed has. bull, again. i've had my dog for over a year and i've never had any problems with him with other groomers. i wasn't able to get into my normal groomer so i thought i'd try this one groomer once. i'll never go back to them. i have since found other families who had problems with this groomer and it cost them money at a vet to remedy the situation. i want other families who have had similar situations to contact me for a class-action litigation lawsuit.

Mary Ethen

2020-05

I don't think it should even get one star. There is a groomer there, Lisa Barnhardt who absolutely butchered my Wheaten Terrie today. She also said she had to muzzle him which surprised me, He is six years old and NEVER had to be muzzled before. Chances are she doesn't really know how to handle a dog. When I called her to let her know how unhappy I was with this cut, she told me that was how his hair grows (I guess I wouldn't know as I have had him for six years) then she suggested I come in so i could see how bad he behaves and when I said no thanks she said great and hung up on me. How professional. Don't take your dog here!!!!!!!!!!!!!!!!!!!!

Donna Conley

2020-05

How do businesses not know that the simplest things can ruin a customer's opinion from the very first step into the dirty door to the filthy chairs to the unclean floors. They could be the best groomers in the world butt cleanliness is a major problem. And when it looks like that I'm not going to give him a chance to groom my dog.

Richard Gomez

2015-05

The Groom Shop-DOES NOT EVEN DESERVE A RATTING (could not publish with out one) I took my pet for a basic grooming and was told over the phone that it was going to be from $25 to $30 for a basic wash& cut. I should have paid attention to the red flags when walking in the doors. The first red flag was the smell and lack of cleanliness. The second was seeing dog and cats wondering around freely. Well ,by poor judgement I left my dog and when returning to pick him up I was SHOCKED at what I saw. My poor dog was chopped, uneven, and he looked traumatized, on top of that they charged me $35. It took him a couple of hours to get back to normal once we got him back home. WILL NEVER GO BACK OR RECOMMEND TO ANYONE!!!!!

Luke Stogsdill

2019-05

They are the cheapest place in town, and deal with a lot of matted dogs if your dog got shaved it's probably because clippers wouldn't go through the hair, because you didn't brush them! Love my dogs coming home after a visit here

Carrie Button

2018-05

Carol and her staff are incredible with animals. Dog and cat whisperers, they know how to get results from nervous pets. My animals always come back looking great and feeling relaxed.

Lynn Underhil

2020-05

I love love love how my Siberian Husky looks after Lisa Burnhart cleaned her. uup. She looks beautiful and is no longer shedding hair all over my furniture and clothes. I will be back many times.

gary McBride

2019-05

I asked our vet who he uses for his groomer. That was good enough for me. She had a couple of issues from another groomer and everything has cleared up. Thanks 🐩

Boots Sooths

2020-05

Carol has a big heart and will do her best to have your dog be confortable, and clean when in her care. 5 stars

Dennis Whitten

2019-05

Horrible experience! Don’t ever take your dog there for grooming. The place was filthy and the grooming was beyond horrific!!

Sally Remer

2021-05

Was able to get in within a few days at a reasonably rate and well groomed

Barbara Ralsten

2020-05

Helpful and fair pricing. Clean too.