CVS

Amahia Adames

2024-04

Hello, my name is Maglenni Adames, a resident of the city of Russellville Alabama and I am writing to you why today I was a victim of discrimination and was denied my civil right, good treatment by customer service and by pharmacy employees CVS in the city of Russellville Alabama... Today Sunday at 11:30 in the morning I went to the CVS pharmacy in Russellville Alabama to pick up my mother Aurora Rocha's medications since she suffered a medical relapse the night before due to her hypertension and I had been prescribed new medications, today I went to the pharmacy and asked customer service to please give me my mother's medication, I gave them the prescription along with my mother's ID and the customer service customer arrogantly and mockingly told me that I couldn't I didn't deliver my mother's medications without my mother's Medicare card, I returned home to get my mother's Medicare and social security card and gave it to the customer service at CVS Pharmacy in Russellville, Alabama, the employee automatically rudely and arrogantly says these IDs don't. it does not correspond to a real medicare number, they automatically tell me this, I contacted the medicare office and they confirmed that my mother's medicare card number is correct. However, despite this, the CVS pharmacy staff closed their delivery window without giving me any response. as to what would happen with the delivery of my mother's medications. At that moment I asked for an explanation and they only responded in a humiliating manner that it was already lunchtime and that I had to return to the pharmacy at 2:00 in the afternoon. I left the pharmacy and returned at 2:00 in the afternoon of the same day and one of the employees told me in a threatening and discriminatory manner that he would not sell my mother's medications without giving me any explanation. My mother ran out of high blood pressure medication and the employees at the CVS pharmacy in Russellville, Alabama humiliated me and treated me like garbage.

Erica Stidham

2024-03

Pharmacy is rude and not just unhelpful, but actually set me back a week in my medication because they told me at first they would order it, it would take a week. I wait a week and they inform me that I need to just find another pharmacy. They handled me rough. To the point I will never step foot in that store again and I’ve had my family switch to a different pharmacy also.

Elizabeth Olivera

2023-09

Passing through in our RV to get work done at Tiffin. CODY was amazing. Very accommodating and helped get my husband’s scripts transferred over in no time!We’ve never experienced such wonderful service!Thank you CODY

Crispin Mateo

2024-02

I don't like that they don't have battery oersted wheel chair's that's why I don't stop at.CVS. I.CANT WALK BUT I LOVE TO SHOP AT CVS

Bethany Shiflett

2023-06

Yesterday I was verbally attacked by Sasha, an employee when I went in to pick up my medications. The one employee opened the drive thru window to wait on me. She got my name and birthday and then went over to get the other employee as she proceeded to threaten me. I have had my medication with CVS for over 10 years. I have a ton of health issues including 2 serious bouts of cancer and stress is a trigger to my health. I have never been treated this way by any store employee and have taken my business to a local pharmacy. They have all of my personal information on file and i feel they will use it against me. I will never use this company again andWOULD NOT recommend them to anyone! The rating system needs a below 1 star because this pharmacy doesn't even deserve a 1.

Brenda Burnell

2024-04

Great team workers here. Very sweet, kind and helpful.

Aaron Lindsey

2023-05

After going here for a couple years for my opioid addiction medicine I was told they would no longer fill prescriptions for it. I have never had any issues with them before. I get my medicine from a legitimate doctor and have never tried to get it earlier or anything! This place should be reported for discrimination. It is bad having to live with an addiction but to be discriminated for it is a whole other level

Kimberlee Bohannon

2022-05

I had the worst experience here today. I lost my meds and had to file an insurance claim. They only made a claim for one of my prescriptions, and the pharmacy lady was completely incompetent on how to fix it. She had me wait on hold (just sat the phone down, I could hear everything in the office) in that time I heard two people come through the drive through and I clearly heard their name, phone number, and medication. After 10 minutes of this, another lady walked up to the phone and said: “who’s on the phone” and put me on actual hold. What a disgusting violation of someone’s privacy.

Amy Hester

2024-04

Great employees, clean store, helpful and professional.

Pat Williams

2020-05

Horrible customer service. Cocky, smart comments,. Even the manager!! Don’t go near this store if there is any chance a prescription has been cancelled by your doctor because they will throw it out the window with other prescriptions you need. They will charge you for it first and refuse to take it back even though you never left the counter!! I absolutely hate dealing with this bunch!! Thanks for the smart remarks Cory (pharmacy manager)!!

Shea Gholston

2023-11

Great quick pharmacy plus they have some good deals on other items also

Kristi Spears

2023-12

Love the CVS in town of Russellville everyone is friendly and happy to help you.

Jennifer Welch

2022-05

It very impersonal and only a couple of people are really rude. I am switching back to hometown pharmacy as soon as I can. Hometown is so kind and caring. I only switched when my insurance changed and I couldn’t use them. Can’t wait to get back!

Kaleyonna Miller

2022-05

They Always make sure I get the best price for my prescriptions best thing to do if your insurance doesn't pay try goodrx

Rachel Huggins

2020-05

The pharmacists, especially Corey, are always nice and helpful, as is the rest of the pharmacy staff. Always have a pleasant visit there! They go the extra mile to help wherever they can! Love this pharmacy!

Bethany Nulph

2022-05

Wonderful wonderful wonderful people here I love them, I honestly feel like family as much as I go there! Amazing manners for all the workers there never had a problem with any of them! 💜

Christy Cofield

2019-05

They can't read went to pick up a prescription for my child for ear infection they said they working on it that it would be about an hour before it's ready now they saying nothing was called in what the hell doctor office close 12 so now it Monday before I can get it straight

Kimberly Cabaniss

2019-05

Not really sure what went wrong but my diabetic supplies were never put on auto refill like I was told that they would be, they are not friendly and the service is slow!

Beverely Nichols

2018-05

Has good service, sometimes your wait for your prescription is a little longer than other places.

Heath King

2020-05

Pharmacists and pharmacy staff are always quick, friendly and through. Highly recommend!

Jackie Scott

2020-05

Very good store ,very courteous personnel, will definitely shop there again

Peyton Hulsey

2021-05

Had everything i needed from a pharmacy!

Cathyanne Raper

2020-05

Love it.

Neim Ad

2020-05

Long wait.

Vanessa Smith

2020-05

Love it