Pep Boys

erica juarez

2024-02

The general manager is a really nice guy and open in the front. I didn’t catch the name of the advisory that helped me but she was also really friendly and easy to talk to. She was a young lady with glasses. She seems like she’s always in a good mood! Everyone was super helpful in what I needed and they kept me updated on EVERYTHING and even showed me physically where my issues were and left it to me if I wanted to proceed or not. Overall, a really great experience!

Anthony Young

2024-04

Title: Exceptional Service by Rodney and David at Pep BoysI recently visited Pep Boys for automotive assistance and was fortunate enough to receive exceptional service from Rodney and David. From the moment I stepped into the store, their professionalism and expertise were evident.Rodney greeted me with a warm smile and listened attentively to my concerns regarding my vehicle. He patiently explained the options available to address the issues and guided me through the process with clarity and transparency.David, the mechanic, displayed remarkable skill and proficiency in diagnosing and resolving the problem with my vehicle. His attention to detail and dedication to ensuring the job was done right the first time truly impressed me.Throughout the entire experience, Rodney and David went above and beyond to ensure my satisfaction. Their exceptional teamwork and commitment to providing top-notch service are a testament to the high standards upheld by Pep Boys.I left the store feeling confident in the work performed on my vehicle and grateful for the outstanding assistance provided by Rodney and David. I highly recommend Pep Boys to anyone in need of automotive services, as they have proven themselves to be a reliable and trustworthy establishment thanks to individuals like Rodney and David.

James McIntyre

2024-02

They were a bit busy during my time there. I had an appointment for an oil change at 8, but got there maybe 10-15 minutes late. Les, the manager, seemed to be working the front himself. Les was personable and helpful. He also provided me with a tip on how to possibly get some extra use out of my wipers. The service got completed all told after maybe an hour or hour and 20 minutes after I arrived. Some of this may have been due to other cars already being worked on before mine.

Logan Swick

2024-03

Worst experience with a mechanic I’ve ever had. Associate claimed to give me a “discount.” Afterwards, the dollar figure seemed high, so I went to the manager a couple days afterwards. Leslie told me that I was in fact overcharged $124. He said he would give a refund, yet afterwards, refused to give me any updates on when the refund was coming. I reached out several times and they keep ignoring my request. Shady business and I would not recommend

Foad Monajem

2024-04

They helped with the replacement of the Alternator in my vehicle. I had the car toed as I lost all power on a trip.They did a good job and replaced the belt a the same time.They are very expensive but I had no choice.

David Palmer

2023-11

Had brakes put onto a truck - very efficient appointment scheduling and check-in. Was pleased with the texts keeping me up to date on the status as well as the recap of the work and review/recommendation of other systems.Final price came in exactly what was quoted. Will definitely continue to use this location for my automotive service needs.

Angel Mcintosh

2024-02

Excelent customer service skills Ms. Alison 😇, Mr. Stanley & David are real pro's !! helped me out alot and went over and beyond. They were very generous and patient and showed so much concern. the whole staff are amazing!! Ms. Alison even let me borrow her ☔ umbrella to walk over to the store with my kids while geting my car fixed on. Mr. Stanley was amazing. THANK YOU ALL SO MUCH !!

Country

2024-04

I drove all the way 50 miles up here I called before I came for a price on a tire which was $80 and something I get up here and ending up spending $130 I was pissed I will NEVER COME BACK HERE IF I KNOWN THAT I WOULD HAVE WENT SOMEWHERE LOCAL INSTEAF OF WASTING MY GAS !!! Scammers alert !!!!!!!!

Michael Rowland

2024-04

I don't know about PepBoys where you are, so I can only speak to my personal experiences with my local store. I have had mechanical work done on my truck a few times at PepBoys, but I have had issues with the quality of their work on nearly every occasion. I've since found a new location to take my truck.

Jalissa Barnes

2024-02

Lez was super sweet and informative. He kept me entertained the entire time I was there.The staff were also very polite and gave me great advice as well!EDIT:I changed my five-star review to 1. I wish I could go lower as this place should be closed down. All of the employees there will lie to your face with the biggest of smiles. I came into issues with my car on December 27th. I have taken my car to them on the same day. The clerk named Kendra was working that day and decided to put down v4 instead of v6 causing a huge delay for my car parts to arrive. Every day since December 27th I had to call them. They never called me and every time I called it was a new excuse. The mechanic left, the mechanic had to go to the hospital, and THEN finally told me that Kendra messed up on the order. I said all is fine as long as I get a discount. Now mind you I picked up my car TODAY, January 23rd. They had my car for 28 days. At first, the cost was $1200. Then it was $1100, and $990 (this is a "10% discount") so I told them that I've been using nothing but lyfts because they would make up an excuse every day I had called and claiming that my car would be available every Wednesdays and Fridays. (That's why I didn't get a rental.) So I called customer service who then called Montlimar Pep Boys and told me that the District Manager(Erik) would call me. Erik did call and told me that all I had to pay for was the parts and NO LABOR FEE. Well, Kendra gave me my receipt and it says that I owe $854.12 INCLUDING a $227.99 labor fee. I told them over the phone what the DM Erik had told me and even attempted to call Erik and guess who didn't answer the phone? Also, they put my car parts( the parts covering the bottom portion of the glove department and the part below the brake and acceleration) in the trunk of my car with oil, dirt, and leaves touching my back seats. Lez also didn't do anything except give me broken promises that I would get my car within the week that I had last spoken to him. DO NOT GO TO THIS PEP BOYS!!!! Overpriced and WILL lie to you!Also, do not reply to this message to talk to someone through email. Why would I continue to talk to anyone in your business about a solution that I was promised and not guaranteed?

Irene Williams

2024-05

Needed to fix a flat in an emergency so I could get home to Huntsville. Leslie was so super helpful and kind and made sure everything was taken care of immediately

Naakhia Mosley

2024-04

I weny in for my inspection and both Lesbsnf the young man who completed the inspection were extremely nice and friendly and I was in and out in about 20 minutes. Excellent service 😊

Paul

2023-10

I had to stop at this Pep Boys while traveling through Mobile because my brakes were giving me issues. They took it in immediately and diagnosed the issue. They had it repaired in a very reasonable amount of time. Les was truly a lifesaver. Very professional, very knowledgeable, and very friendly. I would highly recommend this Pep Boys location for your vehicle.

Antoinette Farnell

2024-04

David was very courteous and professional!Good workers are hard to find these days, but you have a gem with David!

Sky Monique

2024-03

David was the most professional, patient, and kind person. He walked me through every step- my kids and I truly appreciate it.

Jacinda Barnes

2024-02

Horrible customer service and unorganized. Erik General Manager is terrible and does not keep his word. Erik will give you promises and not follow through nor ask or return your call once they taken your money. DONT NOT GO HERE!!. They will keep your car for something small for weeks!

Tunia Houston

2023-11

I needed an oil change but was on a tight schedule and told them I needed to leave by a certain time. They got it done at the exact time I requested. Very nice people and excellent customer service.

Mike Moe

2024-04

Alison the Manger over at Montlimar was very knowledgeable she sold me a brand new set of tires and was super pleasant!

Janie Williams

2024-02

The GM heard my problem. Corrected the issue right away. Thanks Mr Bullock and David for the awesome customer service and not stressing me with getting my car taken care of quickly. Thanks 💚

Stacy Simmons Walley

2023-09

Outrageous pricing and spent multiple trips trying to diagnose an issue. It took my brother 15 minutes to find the issue and I had to show the mechanic the cause so they could fix it. So two complete days wasted without AC in 100+ weather for a 5 minute fix they “couldn’t figure out”. The best thing about the experience was the Manager, Manny, who was filling in at the Montlimar location.

Hania Ghaful

2023-09

Although I could not get my vehicle fixed that same day being that I had a bit of a more difficult issue than alignment and brakes, I appreciated the customer service here. They were nice, friendly, and straight to the point. Honest about their ability to fix my issue.

Irma Jackson

2023-12

My service was Great! I received emails regarding the status of my service. I Love Pep Boys. Pep Boys have work on my 1995 Probe GT & my 2001 GMC Jimmy, before I got my dream SUV 2017, Terrain GMC. Pep Boys R O C K S! Hope Bridgestone can keep-up.

Odell Williams

2023-12

The staff was nice and friendly and they give you some of the lowest prices in town on tires and other products.

Connie Mills

2023-07

Great Customer Service. I had a battery issue and they replaced it. I also ask for them to check my fuses for radio and gear shift which was good. Their batteries are higher than most places, but since my car was already there, I said yes.

Rob B

2023-10

My battery needed to be replaced and Les not only got me taken care of fast and efficiently, he also held a conversation with me until the job was done. A1 Customer Service, which is hard to come across these days. I am her working out of town and I will only come to this Pep Boys and deal with Les for my car needs from here on out. Thank you for everything.

Nedra hill

2024-04

The staff was professional, fast and and explained everything on my 20 Point inspection.

William Davis

2023-10

I was quoted 1/2 to 1 hour for a simple tire patch. It took them 2 1/2 hours to tell me that I needed a new tire. Then took an additional 1 1/2 to replace the tire and get me out the door. Will not be returning! I will tell everyone I know to avoid Pep Boys at all costs!

Goated boy Q

2024-04

Takes foreverrrrrrrrrrrrr I was here 30 minutes ahead of time and it been 2 and a half hours and my car haven’t even been moved yet don’t come here.

Rob Evenson

2023-10

David is awesome! Great disposition, very polite, and an asset to the Pep Boys team. I had 4 new tires put on. They were done in about 2 1/2 hrs.

Adric Bush

2023-12

I would like to personally thank mr David and mr less for excellent service! They made my process as easy as possible! Our company will definitely use pep boys again!!